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Assembled is a workforce management platform designed to streamline communication and operations by integrating with tools like Freshchat. It enables the synchronization of conversations, agent details, and agent statuses, providing a unified view of team performance and availability across platforms. This integration allows for efficient tracking of agent activities, real-time monitoring of availability, and seamless data exchange to support scheduling and forecasting.

Key features of Assembled include conversation syncing, which automatically updates communication records across platforms, and agent detail management, ensuring that team information remains up-to-date. Additionally, Assembled supports agent status monitoring, including active browser status and IntelliAssign configurations, to optimize workforce operations. By leveraging these capabilities, organizations can enhance collaboration, improve operational efficiency, and make informed decisions based on comprehensive data insights. Assembled's integration capabilities facilitate smooth data flow, enabling better resource planning and team management.

Assembled is a workforce management platform that gives modern support teams more accuracy in staffing, more ease and control in schedule creation, and better cross-team visibility into the data that helps them improve performance and advocate for themselves. We integrate with most major contact platforms, Google Calendar, and Slack for a workflow that meets you and your team where you already are. Today, our solution helps customer-centric brands like Stripe, Webflow, Imperfect Produce, and Etsy craft world-class customer experiences. The Assembled difference: → Speedy onboarding and gold-star success and support → Fast, intuitive, and fully customizable scheduling → Meaningful cross-team visibility → Powerful, accurate, and actionable forecasting → Centralized, robust, and relevant reporting

Categories:

Business

Workforce Management Software

Employee Scheduling Software

Contact Center Workforce Software

AI Agents

Website: assembled.com

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Assembled

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