moinAI
moin.ai
MoinAI is the self-learning AI chatbot solution for digital customer communication for companies. No matter if marketing, sales, or customer service—moinAI is the automation solution that helps to react quickly and efficiently to customer requests around the clock. Depending on the use case, this results in benefits such as increased customer satisfaction, more automated leads, an increased conversion rate, and a reduction in support volume. Numerous companies from various industries have already optimized their customer communication with moinAI. These include Dräger, Geberit, Velux, and Abus. The bandwidth of use cases ranges from first-level support to marketing campaigns to e-commerce strategies and many more. However, one thing is true for each of the above-mentioned use cases: the impressive KPIs resulting from automation. What makes moinAI so special is its ability to learn on its own. The so-called self-learning works by means of several AI principles and ensures that moinAI is a self-runner in the truest sense of the word. Once the AI chatbot has been trained by it and implemented at the respective company, no further and costly training sessions on the part of the company are required. In addition, the language understanding is Natural Language Processing-based (NLP-based), which means that the AI does not understand user queries based on keywords but instead identifies semantic relationships, allowing it to understand long and complicated sentences. Through NLP and AI, moinAI therefore understands even complex messages and learns independently with each user conversation. Thus, moinAI offers a system that grows with the needs and requirements of the company. By the way, moinAI is a product of knowhere GmbH. Knowhere is a company from Hamburg, Germany, founded in 2015 and specialized in the implementation of intelligent chatbots for websites and messenger apps.
Mesma
mesma.co.uk
Mesma works with education providers, employment support providers, regulators and accreditation bodies to streamline their quality assurance processes giving them the space to invest time and energy in doing what matters most for the people who matter most to them.
Hoick
hoick.io
Hoick's mission is to unlock experience potential for everyone! Hoick empowers businesses to listen to customer and employee feedback, understand and analyze what they hear, and take action to improve and design new experiences. It helps organizations capture and act on customer, market, brand, product, and employee insights, all in one place. Its products and services also include Borrow our Brain, a strategy practice that helps businesses understand, envision, and articulate data as a strategy. By leveraging data as a powerful business strategy, organizations can unlock their full potential and drive success in today’s landscape. When you work with it, you’ll work alongside some of the most seasoned and consumer-obsessed strategists to unlock modern solutions to your biggest business challenges. Founded in 2020 with HQ in Dubai, Hoick is currently serving customers in the UAE, Qatar, Saudi Arabia, and Cyprus.
Hear
hear.ai
Hear Contact Center Intelligence Platform empowers businesses to effortlessly unlock the value of their conversation data. With Hear, organizations can centralize customer feedback from calls, surveys, emails, chats, tickets, and more to gain a clear understanding of what their customers want, need, and expect from their products and services. Hear consolidates all customer insights into one intuitive platform, leveraging AI to analyze data at scale and deliver actionable insights. Key Features: * Interactive Insights Chat * Data Dashboard * Advanced Reporting * Risk & Alert Monitoring * Compliance Tracking * Agent Performance Evaluation * Seamless API Integration Hear integrates with any platform! Transform your customer experience and drive business growth with the power of Hear.
Feelingstream
feelingstream.com
The Feelingstream toolkit is a platform that transcribes (with ASR models), classifies (with NLP models) and provides exciting visibility (with Business Intelligence tool). It can be used to discover new sales leads, detect conversations indicating customer churn but also bottlenecks in the processes or errors in customer service. Large companies lose a massive amount of money if they do not focus on existing customers. Feelingstream protects sensitive data by providing on-premises data security or even data masking and anonymising. The impact of using the Feelingstream tool for large organisations is getting more visibility but also skyrocketing the sales revenue. With the Feelingstream tool Contact Center teams see how well they serve their customers quality-wise, but in addition to that the product units are able to step closer to the customer. Closer to the customer means that the designed processes are visible, trackable and detectable - a great way to enhance the experience for customers and employees. This means more meaningful conversations and better retention rates for companies.
Communiti Labs
communitilabs.com
Communiti Labs is re-defining the landscape of community engagement through better data-driven decision making. Whether it's analyzing customer feedback, community sentiment, or unstructured data, it empowers teams to leverage insights and guide strategy. It’s so important to build and maintain trust with communities and customers. It facilitates a community-centric approach to engagement by freeing up bandwidth for teams, allowing them to improve planning, communication, and follow-up. Not only does it bring efficiency to data-driven decision making, but it also helps you lead with transparency and accountability. Unleash the speed of AI-powered analysis to automate tasks and save time on projects big and small. It can help analyze data from both in-person engagement activities to digital feedback and online surveys, and it helps you do it FAST!
Luminoso
luminoso.com
Luminoso Technologies, Inc. - born out of the MIT Media Lab – offers the only cloud-based Natural Language Understanding platform for text analytics – supporting natively 15 languages. The Luminoso platform allows organizations to drive better business outcomes by analyzing feedback, sentiments, and unintended biases of the broadest set of constituencies to glean insights within the Voice of the Customer, the Voice of the Employee, and the Voice of your Industry. With Luminoso, organizations can understand the essential stories that drive their businesses. Powered by advanced machine learning, its platform goes beyond surface-level understanding by understanding language as well as a human down to the sutble nuances. It uncovers hidden patterns, sentiments, and biases, empowering organizations to make data-driven decisions with confidence.
Gravite
gravite.io
Step into a new era of operational excellence. Deep dive into your clients problematics, empower your team with strong customers insights - Collect automatically customers conversations across your current tools stack - Focus your analysis on specific customer segments, data sources, time frame & more... - Visualize the topics that matter the most for your customers and prospects Gravite is an artificial intelligence solution that transforms the management of your qualitative data (call recordings, support tickets, emails, CRM, etc.) into a strategic tool. By utilizing our AI modules, you can gain valuable insights to improve your customer service and maximize your ROI. For example, you can: - Identify user pain points over time, enabling proactive interventions to enhance customer satisfaction; - Understand the objectives of your prospects, helping you tailor your sales approaches and increase conversion rates; - Detect and resolve operational issues quickly, optimizing internal processes and reducing costs... With Gravite, turn your data into actionable insights and witness a significant improvement in your performance and profitability.
Adoreboard
adoreboard.com
Amazon, P&G and Allstate use Adoreboard to predict the next best action to improve retention and bottom line using Emotion AI. As a Qualtrics partner we help you elevate human experiences for better satisfaction and loyalty. Adoreboard enables you to: * Reduce manual analysis by up to 90% * Know what to prioritise for maximum ROI * Create executive-ready ‘actionable’ insight reports in a click Improve experience metrics, such as eNPS, NPS and CSAT, by quantifying human emotion for better decision making.
Commerce.AI
commerce.ai
Commerce.AI was founded with the mission to automate decisions and workflows using latest AI technology and to make humans 10x efficient. Commerce.AI helps activate unstructured customer experience data. Its technology extracts attributes, intents, marketing opportunities, and other insights from voice, chat, text, and video data. Its unique strength is that it has hundreds of pre-built integrations and machine learning models to pull such data from public and internal sources such as eCommerce product reviews, contact centers, chats, videos, etc. All extracted insights can be visualized using its dashboard or pushed to other BI tools to enhance customer experience by analyzing and understanding consumer wishlists, use cases, and purchase reasons. Its models can be further trained to extract advanced intelligence for contact centers, marketing, merchandising, and product development.
Product Signals
productsignals.com
Product Signals is a collaborative product backlog platform designed to help teams achieve and maintain product-market fit. The tool facilitates seamless communication and organization of product feedback, enabling teams to effectively prioritize and manage their product development process. Product Signals's core features: * Collaborative Feedback Backlog: Allows teams from Customer Success and Sales to contribute insights, ensuring that all voices are heard. * Fast and Easy Search: Quickly filter, sort, and segment feedback without sifting through outdated data. * Data-Driven Insights: Automatically sync customer data from platforms like Salesforce and HubSpot to quantify feedback with custom weight scores. * Transparency: Communicate the status of product backlog items to stakeholders efficiently, reducing the need for lengthy discussions. * Flexible Notifications and Permissions: Customize notification settings and user permissions to align with team workflows.
Zelta
zelta.ai
Built for Product and Marketing teams, Zelta is an AI feedback hub which allows you to find your customers most painful problems without digging through thousands of calls Zelta helps product teams in B2B SaaS companies prioritize their roadmap with confidence and maximize the value of each decision. It uses generative AI to communicate insights on top customer pain points found in a company’s most valuable asset—qualitative sources of customer feedback such as sales call transcripts, support tickets, and user surveys.
Hark
sendhark.com
Allowing brands to build loyalty and achieve more efficient growth through Customer Generated Content! Hark brings customer feedback to life with Customer-Generated Content (CGC) and uses AI to identify ways you can optimize your business.
Yogi
meetyogi.com
Yogi believes in the transformative power of listening. Every consumer voice carries immense impact, whether it be a personal story, shopper pain, or a suggestion for innovation. Yet, many brands fail to unlock this tremendous value, missing critical insights that are essential for staying competitive in today’s fast-paced market. Yogi sifts through the chaos of data to uncover the whispers and shouts that are reshaping product landscapes and defining consumer experiences for consumer goods brands. True understanding goes beyond processing words; it’s about grasping the underlying meanings and sentiment behind them, categorizing and organizing these insights in a way that’s meaningful and easy to act on. Utilizing the power of AI and deep machine learning, Yogi transforms raw data from ratings, reviews, customer calls, emails, and chats into structured, clear insights down to the SKU and attribute level. This process provides brands with precise, actionable intelligence that is directly aligned with business goals, paving the way for impactful outcomes and de-risking future investments. Yogi serves as a strategic ally across the organization—from insights and innovation to consumer experience, marketing, and e-commerce. At Yogi, every piece of feedback not only supports confident, data-driven choices but also elevates consumer engagement by turning insights into real value. Every decision maker has timely access to these insights, ensuring that business strategies are no longer disjointed, effectively backed by shopper voices, and responsive to consumer needs. By delivering exactly what consumers seek, Yogi fosters deeper brand loyalty and satisfaction. This dedication to delivering value strengthens not just brands, but the entire consumer relationship, enhancing life’s everyday moments through better products and experiences.
SentiSum
sentisum.com
SentiSum turns every customer feedback into clear, easy-to-use insights. It scans, analyzes, and alerts you to issues instantly, so you can keep customers happy and build a stronger brand. It is on a mission to end the tiresome manual analysis and reporting process, providing your team with automated and ready-to-use insights at your fingertips. SentiSum integrates with all data channels within your enterprise, including voice calls, allowing it to analyze large volumes of data easily. Its advanced Natural Language Processing (NLP) technology supports over 100 languages, ensuring no customer's voice goes unheard. With SentiSum, you can convert one-time customers into lifetime advocates, maximizing customer value and organic growth. Its generative AI user interface makes it simple to navigate through complex data, enabling confident decision-making and an improved customer experience.
Frame AI
frame.ai
Frame AI is how the world's largest companies proactively unlock the hidden value of their data with Flow Trigger Augmented Generation (STAG). STAG, pioneered by the PhD-led team at Frame AI, applies generative data analytics to complex natural language. The Frame AI platform synthesizes predictive signals into workflow triggers across systems, enabling organizations to orchestrate and activate unstructured data for the first time. The Frame AI platform is designed for proactivity. Instead of waiting for user queries like RAG-based chatbots, for example, OpenAI, STAG continuously monitors in-flow communication to proactively mitigate risks and generate revenue opportunities across business teams. Frame AI is a strategic partner for AI data infrastructure. We work with partners and customers from identifying use cases to refining implementation, leveraging decades of experience building flexible, durable AI solutions that enrich automation and deepen human understanding. Our Enterprise API works with existing systems to enable any team to benefit from every customer conversation. The Frame AI platform drives efficiency and LTV by: • Proactively highlight costs and opportunities long before they appear in structured data analysis. • Enrich automation and decision making with the root causes behind customer propensities and behaviors. • Extract customer characteristics and insights from first-party data to drive revenue strategies. • Identify cost drivers across the business. • Decentralize data and empower cross-functional stakeholders with standardized documentation and insights. • Scale the value of your total data investment by orchestrating ideas and triggers across business teams.
Artiwise
artiwise.com
Artiwise is an AI-Powered Voice of the Customer platform that drives sustainable customer satisfaction. By comprehensively analyzing call center conversations, surveys, live chats, social media interactions, reviews, and support tickets, Artiwise converts customer feedback into actionable customer insights and effective strategies. This holistic approach provides a 360-degree view of actionable insights in real time, ensuring sustainable customer satisfaction for businesses. The foundation of Artiwise's holistic approach lies in root-cause analysis to identify key issues and sentiment analysis to gauge customer emotions. This enables businesses to make informed and strategic decisions. Artiwise goes beyond traditional solutions, providing businesses with the tools to maximize customer satisfaction and build lasting customer relationships. Artiwise provides customer satisfaction; • by increasing Customer Experience with holistic approach • by conducting VoC analysis through Artificial Intelligence • by prompting strategic decision making in customer management
Clootrack
clootrack.com
Clootrack, an AI-enabled patented customer experience analytics platform, helps brands understand the underlying 'WHY' behind customer interactions. Its technology excels at processing vast amounts of unstructured data, eliminating noise, and conducting real-time analysis to deliver actionable consumer insights. By leveraging Clootrack's capabilities, a brand can make rapid, customer-focused decisions that transform critical areas such as customer acquisition strategies, new product development, market expansion, and purchase frequency. Trusted by top brands globally, Clootrack is instrumental in enhancing customer acquisition, driving product innovation, reducing customer churn, and achieving competitive differentiation. Discover the power of informed decision-making and unparalleled customer insights with Clootrack."
Enterpret
enterpret.com
Enterpret is a platform that automatically aggregates user feedback from various sources such as support requests, app store reviews, NPS surveys, social media comments, etc., and analyzes it using NLP to quantify all of your qualitative feedback. Enterpret helps product and customer teams turn customer feedback into product growth and revenue by centralizing and analyzing customer feedback at scale using machine learning technology. Its advantage is that its adaptive AI models are tailored to each customer's feedback architecture, helping deliver precise, relevant, and granular insights. Enterpret is the only product building custom natural language processing models for each customer, which helps unify all customer feedback from every channel across all teams (surveys, support, social, sales, and more). Its machine learning models then automatically tag, categorize, and uncover customer insights that help product organizations build more strategically with the insights they need to drive revenue. It is solving complex problems in API design, analytics UI/UX, and natural language processing, pushing the envelope of what's possible by applying first principle thinking.
Canvs AI
canvs.ai
Canvs AI is a the leading insights platform designed to transform open-ended consumer feedback into actionable business intelligence through advanced AI text analysis. This innovative solution empowers organizations to harness the wealth of information contained in qualitative data, enabling them to make informed decisions that drive business growth and enhance customer satisfaction. The platform is particularly valuable for brands seeking to gain a deeper understanding of their consumers' sentiments, preferences, and behaviors. By targeting industries such as retail, entertainment, and consumer goods, Canvs AI serves a diverse audience, including marketing teams, product managers, and customer experience professionals. These users benefit from the platform's ability to analyze large volumes of unstructured feedback quickly and efficiently, allowing them to identify trends and insights that would otherwise be time-consuming and costly to uncover. Canvs AI stands out in its category through its unique features that streamline the analysis process. The platform employs advanced natural language processing (NLP) techniques to interpret and categorize consumer feedback, transforming it into structured data that can be easily analyzed. This capability not only accelerates the time-to-insights but also significantly reduces the costs associated with traditional market research methods. Users can quickly generate reports and visualizations that highlight key themes and sentiments, facilitating data-driven decision-making. The platform's intuitive interface and generative AI research assistant make it accessible for users with varying levels of technical expertise, ensuring that teams can leverage its capabilities without extensive training or technical expertise. Additionally, Canvs AI's customizable features enable organizations to tailor the analysis to their specific objectives, ensuring that the insights generated are relevant and actionable. By utilizing Canvs AI, businesses can deepen their understanding of consumer feedback, ultimately leading to improved products, services, and customer experiences. The platform's advanced AI text analysis not only enhances the efficiency of data processing but also empowers organizations to stay ahead of market trends, making it an essential tool for any brand looking to thrive in a competitive landscape.
ClientZen
clientzen.io
Feedback analytics software that automatically tags customer feedback for SaaS product teams to easily manage their roadmaps. ClientZen is the first customer experience platform that delivers sentiment analysis, & NPS data for all types of digital agencies. * Reduce the chances of client escalations * Get expectations management coaching * Increase team retention
Opiniator
opiniator.com
Opiniator is a customer feedback and recovery platform for brick and mortar businesses that captures on-the-spot ratings and comments from real customers using their own mobile phone at any time throughout their experience, then tracks any issue until resolution.
Mobileum
mobileum.com
Mobileum is a leading provider of Telecom analytics solutions for roaming, core network, security, risk management, domestic and international connectivity testing, and customer intelligence. More than 1,000 customers rely on its Active Intelligence platform, which provides advanced analytics solutions, allowing customers to connect deep network and operational intelligence with real-time actions that increase revenue, improve customer experience, and reduce costs. Headquartered in Silicon Valley, Mobileum has global offices in Australia, Germany, Greece, India, Japan, Portugal, Singapore, UK, and United Arab Emirates.
Market Force
marketforce.com
Market Force Information (Market Force) provides location-level customer experience management solutions to protect your brand's reputation, delight customers, and make more money. Founded in 2005, it continues to grow its global presence with offices in the United States, Canada, the United Kingdom, France, and Spain. It is proud to serve over 350 clients ranging from Fortune 10 brands to emerging brands with high growth potential. Its clients' success is its own, and with that comes a deep commitment to helping each client optimize growth for every location.
Invarosoft
invarosoft.com
Invarosoft helps MSPs and IT Departments deliver a better customer & employee experience by replacing email support with IT Support panels.
humii
humii.co
humii is changing the game in online retail customer experience. As Australia’s leading authority and powered by a nation-wide network of mystery shoppers, humii provides retailers and brands with unbiased, actionable insights to deliver amazing online shopping experiences. Through proprietary customer experience analysis, market-leading qualitative insights and direct competitor benchmarking, retailers are empowered to convert and retain more customers than ever.
CXFacts
cxfacts.com
CXFacts (fka BuyingTeams) is a fintech company working on enhancing feedback and collaboration between banks and corporate customers. It has co-created the digital collaboration tool of the future together with banks and corporate treasuries to enhance relationships and create new value and cost-efficiency for all. It provides value to corporates by offering a web solution that tracks the service performance of their banks. Banks can receive high-quality feedback to enhance relationships, products and services, competitiveness, and business.
VitalSigns
bizrateinsights.com
VitalSigns is the home for all the data and customer comments collected from your Online Buyer Survey and Site Abandonment Survey. Through an intuitive homepage and set of interactive dashboards, your entire team gets up-to-the-minute insights to enhance the customer journey and increase conversions. ** Built for the Whole Team Feedback gathered throughout each customer touchpoint and a comprehensive set of dashboards combine to make VitalSigns the do-it-all platform for retailers looking to deliver a stellar customer experience. With in-depth metrics covering the entire customer journey, there’s something for every stakeholder within your organization. ** Get a Complete Understanding of Your Company’s Performance With unlimited survey collection standard, you can view quantitative and qualitative metrics that give a complete understanding of your company’s performance. These metrics range from key performance indicators (KPIs) like Overall Satisfaction and Likelihood to Buy Again, verbatim customer comments, and the industry-standard Net Promoter Score. ** Take Your Data Out of a Vacuum with Benchmarking Leveraging our network of thousands of participating companies across the U.S., we offer unmatched direct benchmarking tools designed specifically for ecommerce professionals looking to stay ahead of the competition. View and understand your company’s performance in context by benchmarking against other retailers within the Bizrate Insights network. ** The Impact of Customer Reviews on Purchase Decisions Can a negative customer review be a good thing? Read our free guide to understand the hidden value of negative customer reviews and pick up tips for responding to them.
SATISFYD
satisfyd.com
SATISFYD is the leading customer and employee experience software provider for machinery dealerships and manufacturers. It empowers organizations to capture and act on customer and employee experience insights through automation and integrations. Its deep industry experience and turnkey solutions make it easy for partners to stay connected with their customers and employees to ensure their business continues to thrive. * Voice of Customer: Boost revenue by leveraging customer feedback gained through its automated full-service customer experience survey process. * Voice of Employee: Attract and keep talent by turning employee feedback into actionable insights with its turnkey engagement program. * SATISFYD Reviews: Take control of your online reputation by managing online reviews with its software designed for the heavy equipment industry.
PeopleMetrics
peoplemetrics.com
PeopleMetrics unlocks insights to improve the customer experience and answer important questions using strategic market research. Its approach is full-service, from study/program design to fielding, analysis, and reporting. It partners with clients by committing senior-level customer experience and research professionals in every relationship.
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