Page 31 - Top Genesys Cloud Alternatives

Pulsate

pulsatehq.com

Pulsate Locate is a location marketing solution that enables marketers to engage users based on their precise location.

Language I/O

languageio.com

Language I/O's software enables monolingual (i.e., English-speaking-only) customer support teams to chat, email, and provide self-service support in over 100 languages in real-time. With its unique machine translation technology, it can get a team up and running with accurate, secure translations for a company and industry within 24 hours. Its GDPR-compliant and ISO-27001 certified software integrates with all major customer relationship management systems (CRMs) including Salesforce, Zendesk, and Oracle. By providing translations to customer service agents in the platforms they already use, it empowers them to respond to customer email and chat queries with the click of a button.

Infinity Portal

infinity.co

Discover what happens before, during, and after every call, and take real actions to drive marketing and operational efficiencies. Infinity is a world class ISO 27001 Certified call intelligence platform with granular visitor tracking capabilities. Infinity enables you to map the entire customer journey and unlock invaluable insights such as the campaigns, webpages, and exact keywords your customers engaged with before they pick up the phone. Pinpointing where call conversions are coming from will help you see the full picture when it comes to analyzing performance. You’ll be able to generate impressive ROI on your marketing spend by totally eliminating the guesswork around what is generating sales. The Infinity Hub is constantly evolving to empower users to create best-in-class customer experiences by enabling them to integrate with the latest versions of Google Ads, Google Analytics, Looker Studio, Hubspot, Salesforce and many more. We also integrate with Instagram and Facebook which means Infinity users can uncover additional value from their social ads. Our Conversation Analytics suite analyses all inbound and outbound calls, at scale, and offers vital insights into what is and isn’t resulting in positive outcomes. Agent ID provides granular insight into individual agent performance so you can create tailored training sessions geared towards creating seamless customer experiences. Some of the results we’ve helped our customers achieve include: 79% increase in conversions for Flight Centre 64% reduction in Customer Acquisition Costs (CAC) for Pendragon 50% reduction in call centre costs for Access Self Storage

[24]7.ai

247.ai

[24]7.ai™ customer engagement solutions use conversational artificial intelligence to understand customer intent, enabling companies to create personalized, predictive, and effortless customer experiences across all channels; attract and retain customers; boost agent productivity and satisfaction; and drive revenues while lowering costs. The world’s largest and most recognizable brands use [24]7.ai intent-driven technologies to serve several hundred million visitors through billions of conversations annually, most of which are automated. The result is an order of magnitude improvement in digital adoption, customer satisfaction, and revenue growth.

BIK

bik.ai

BIK (bik.ai) is the most intelligent conversational marketing platform helping E-commerce businesses drive multiple ROI. This platform enables a brand to transact automation with Chatbots, manage multitasking with CRM, create customized broadcasts with campaigns & attain real-time growth insights. With the vision of creating a customer-centric platform, BIK (bik.ai) is helping various segments of businesses earn an ROI of 137x and empowering businesses worldwide with the slogan of Making Brands Limitless!

Twixor

twixor.com

Twixor redefines CX with Generative AI & NLP, creating dynamic customer journeys on messaging channels. Twixor's low-code/ no-code CX platform merges Digital Assistant and Intelligent Process Automation, offering personalized, goal-oriented interactions. It goes beyond scripted responses, generating empathetic, customized recommendations and solutions, enhancing customer satisfaction across marketing, business transactions, and support operations. * Proven Success: With 400+ clients globally, including Fortune 500 companies, and 1 billion+ interactions managed every quarter, Twixor is also trusted and recognized with 7 patents. * Transformative Benefits: With Twixor, achieve a 25%+ conversation rate, reduce operating costs by 15-25%, and increase brand engagement by 80%. * Key Features: Our platform offers a drag-and-drop Journey Builder Studio, AI & NLP-powered conversational engine, Live & Virtual Agents, Smart Campaign Management, omnichannel support for 120 languages, and an AI-driven Analytical Dashboard. * Recognised as the Best Customer Experience Platform in Retail and Ecommerce in India, we've also gained recognition as an emerging Conversational AI Vendor in the MEA region. Twixor's partners of choice include one of the world’s largest Banking Platforms & CPaaS Players, and many others across MEA, and APAC, who trust our white-labeled solutions. In short, Twixor empowers businesses to craft dynamic customer journeys, delivering exceptional CX that sets you apart in your industry.

Tendril

tendril.us

Tendril Connect is a sales acceleration tool that focusses on agent assisted dialing. Our team of skilled agents dial through a list of prospects that our customers provide. The agents navigate phone trees, leave pre-recorded voicemails, and speak with receptionists until the intended target is reached. Once the target prospect is identified, the platform allows a seemless split second transfer to the waiting sales person. By using Tendril Connect, customers have reported seeing over 150 dials in a 1 hour session. 8-10 live conversations with decision makers, and 50+ voicemail's left. Many times we can achieve 2 days worth of prospecting work in a one hour session.

Bloobirds

bloobirds.com

Bloobirds is the #1 Salesforce app to increase sales productivity. Bloobirds transforms your Salesforce into an amazing software for your sales team in three minutes. By seamlessly integrating a dialer, email, and LinkedIn, Bloobirds offers a comprehensive set of productivity tools, including cadences and templates, designed to turn Salesforce into the favored tool of sales representatives. Bloobirds promotes a more efficient utilization of Salesforce, facilitating seamless tracking and recording of all activities, leading to better data management and effortless reporting.

Pipes.AI

pipes.ai

Pipes.AI uses AI-driven calls and texts to instantly follow up with your digital leads, converting them to live calls of actual prospects into your call center. Pipes.AI lets you: ✅ Learn which leads sources are most effective, so you can quickly optimize your spend ✅ Test voice scripts to optimize lead conversion ✅ Focus call center agent time on selling vs. chasing leads Pipes.AI helps bridge your marketing efforts with sales. With multiple integrations and easy connectivity, results are immediate.

Gridspace

gridspace.com

Gridspace is a world leader in speech and language AI. We teach machines to understand and speak human language. We handle billions of minutes a speech data per year, and are pioneers in voice technology and generative AI applied to language. Gridspace is an applied AI company and the creators of Grace. We build useful voice technology and AI software for contact centers. We have been serving leading contact centers for over a decade.

Voyc

voyc.ai

Voyc enables regulated firms to check 100% of contact centre interactions with our speech analytics AI software, helping to improve operational efficiencies, catch complaints, identify vulnerable customers, and deliver an exceptional customer experience. In the face of increasing regulatory pressure and consumer distrust, it has become imperative for financial services companies to monitor 100% of customer interactions. It’s an all too familiar challenge: How can companies ensure that 100% of customer calls are effectively monitored for quality assurance and in a way that is scalable, cost-efficient, and objectively accurate? Voyc helps companies automatically identify interactions of regulatory importance, such as complaints and vulnerable customers, points out calls that need special attention, improves agent performance and automates QA workflows. Promising quick implementation, ease-of-use, and bank-grade security, Voyc is here to revolutionise your quality assurance processes.

Drips

drips.com

The Drips AI-powered platform helps brands engage with prospects and customers through Conversational Texting® and calling. Backed by a unique natural language processing model, we leverage human-like messaging to break through the noise, capture intent and drive meaningful outcomes.

SalesCaptain

salescaptain.com

SalesCaptain is an AI-powered customer experience marketing (CXM) platform that helps local businesses win. We help local businesses the way they build their business and modernize the way they communicate with their customers – from facilitating online reviews, launching personalized marketing campaigns, web chat, payments, and much more.

ChipBot

getchipbot.com

Use ChipBot to boost sales with interactive videos and replace live chat with easy self service support. Save money, time, and your sanity. Start winning customers today.

giosg

giosg.com

Giosg is a Sales Acceleration Platform that combines live chat, chatbots, AI, and interactive content to help companies build engaging online experiences that turn website visitors into sales — fast. We want to reimagine, redefine and revalue the interaction between organisations and people in the digital world. Today, over 1200 companies worldwide in retail, automotive and real estate, among others, have joined us in our quest.

Chekkit

chekkit.io

Chekkit is a platform designed to supercharge local businesses. It significantly boosts customer engagement and lead conversion, outperforming the competition. The software offers an all-in-one solution for Review Management, Business Text Messaging, Textchat, Centralized Inbox, Textable Landline, Customer Surveys, Competitive Benchmarking, and more! This integrated approach simplifies customer interactions, enhances business operations, and drives growth.

SessionStack

sessionstack.com

SessionStack is an AI-enhanced Digital Experience Analytics platform based on best-in-class session recording technology that allows e-commerce businesses to identify where customers are getting stuck and dropping off, and what conversion opportunities are being missed. The insights generated by the platform serve as a fast track to improving the entire user experience with data-backed conversion rate optimization. SessionStackAI, its proprietary machine-learning model, is the ideal partner for all e-commerce decision makers who are laser-focused on revenue. SessionStackAI blends qualitative and quantitative user data to provide the full picture of any website or mobile app interaction. The platform’s auto-capture capabilities and retroactive data history help ensure that there are no gaps in the analysis, identifying any friction points or new conversion opportunities as you go. Its industry-first AI capability - SessionStackAI, is backed up by best-in-class session recording and replay, instrumentation-free conversion funnels, user segmentation & segment trends, and error monitoring. SessionStack also offers co-browsing and live session collaboration. To put it simply: - AI-enhanced session data processing that gives you actionable conversion rate optimization tips - Auto capture of session data, covering iframes (same or cross-origin) & pop-ups - Zero performance impact for the end user and the app - Sensitive data management, data masking, network requests scrubbing, etc. - Private by default

Exceed.ai

exceed.ai

Exceed.ai is a Conversational AI Platform that helps augment marketing and sales capabilities through conversation automation to capture, engage, converse, qualify, and schedule meetings with leads at scale, with a personalized, two-way conversation over Email, Website Chat, and SMS. ​ Exceed.ai discovers more revenue opportunities with your existing pipeline, provides your prospects a better experience, and more time for sales and marketing teams to focus on doing the most impactful work such as building relationships with prospects, having meaningful conversations, and closing deals. ​ Exceed integrates with your CRM and your marketing automation platform.

GoSite

gosite.com

GoSite creates simplified technology for small businesses that drive America's economy. Our software empowers them to have everything they need in one place to connect with their customers in the digital era. Our cloud-based suite of mobile and web tools transforms the way our customers run their business, on the go, and everywhere.

CINNOX

cinnox.com

CINNOX is a comprehensive engagement platform that unifies telephony, digital, and social channels. They help businesses compete and win by humanising customer and team experiences through one single platform: Elevate Customer Experiences: - Seamlessly switch among chat, voice, and video on any channel - Give first-time resolution by connecting questions to right expertise - Reduce customer wait times with predictive data analysis Optimise Employee Experiences: - Increase team efficiency by automating repetitive tasks - Tap expertise from different teams to solve complex problems - Improve team performance with insight-driven data They achieve this through the three key pillars of great customer service, where businesses can enjoy one continuous loop of experience improvement: Connect, Orchestrate, and Evaluate.

CodeBaby

codebaby.com

CHATBOTS' NEXT EVOLUTION IS HERE. Our avatars easily integrate with your chat platform or LMS to take automated service to the next level. We're eschewing the Uncanny Valley for relatable, accessible avatars who truly listen, understand, and respond to your users. * One-on-one, conversational interaction with every user * Support and educate customers from arrival through goal completion * Use guided inquiry to make the appropriate recommendations * Let your customers control their own level of assistance and interaction * Assist without judgment and preserve a sense of privacy * Offer further reading and resources where applicable * Gain valuable insights through robust user activity data collection

Pandachat

pandachat.ai

PandaChat stands at the forefront of innovation as a versatile SaaS platform catering to both B2C and B2B needs. Seamlessly integrating with diverse platforms, PandaChat is meticulously crafted to elevate operational efficiency, revolutionizing businesses across various industries. Discover the power of PandaChat's two flagship products: PandaChat Assistant and PandaChat Live.
 * PandaChat Assistant:
Elevate your academic, research, and innovation endeavors with PandaChat Assistant—an intelligent tool that analyzes any file type, providing a real-time chatting experience with your data. This tool allows you to obtain the information you need within seconds through the iOS and Android mobile app. The Scan-to-chat feature eliminates the hassle of manually typing information, enabling you to chat seamlessly with your scanned content. The PandaChat Chrome extension complements the Assistant, enabling AI-driven summarization and chat capabilities for any article directly from your browser. 
 * PandaChat Live:
Ensure round-the-clock customer engagement with PandaChat Live, your AI-powered ally. Experience the future of user interaction by seamlessly integrating chatbots into your website, taking advantage of AI to enhance the overall user experience. PandaChat Live also features a real-time dashboard for instant insights, AI powered live call support for instant assistance to your customers, and department collaboration for streamlined teamwork, making it an all-encompassing solution for businesses of all sizes. In essence, PandaChat serves as the ultimate ally for users seeking to conquer the challenges of the digital age. Chat out of the box.

DemandHub

demandhub.co

DemandHub enables customer interactions that drive business results. We improve how you communicate with your customers and capture valuable feedback. This enables your team to make better decisions that drive business results and improve your customer experience.

EvaluAgent

evaluagent.com

Every engagement counts when it comes to understanding, elevating, and differentiating the Customer Experience (CX). EvaluAgent helps you improve CX by analyzing 100% of interactions – from calls and emails, to web chats, tickets, and social media. No stone is left unturned, giving you actionable insights to share with your organization and the ability to laser-focus QA efforts on must-monitor interactions and agent development. EvaluAgent helps businesses worldwide to: * Bridge the insight gap Identify must-monitor interactions with 100% coverage across channels, uncover insights with sentiment analysis and visualize progress with meaningful dashboards * Elevate their QA approach Reduce selection bias with auto-assigned interactions, use tried-and-tested scorecards, and automate QA scores with SmartScore * Deliver tangible CX improvements Integrate with an array of best-in-class WFM platforms and help agents improve by entwining coaching, learning and reporting for a truly joined-up approach * Engage and motivate their agents Empower agents with transparent access to their own data and targets, gamify recognition and rewards, and promote two-way communication all in one platform Think of evaluagent as your AI-powered QA co-pilot. Leverage intelligence from every interaction to understand, elevate and differentiate your customer experience at scale – all while never forgetting the value of the human touch.

InvoCom

invocom.io

Invocom is a marketing technology company based in Dubai, Abidjan and Beirut offering high-quality, result-oriented, and cost-effective digital solutions for a global clientele. Providing transformative digital marketing services all over the globe for a tangible impact on your business growth and ROI. Quality, close follow up and honesty are our three main pillars. We make sure we grow with our clients hand in hand.

Assembled

assembled.com

Assembled is a workforce management platform that gives modern support teams more accuracy in staffing, more ease and control in schedule creation, and better cross-team visibility into the data that helps them improve performance and advocate for themselves. We integrate with most major contact platforms, Google Calendar, and Slack for a workflow that meets you and your team where you already are. Today, our solution helps customer-centric brands like Stripe, Webflow, Imperfect Produce, and Etsy craft world-class customer experiences. The Assembled difference: → Speedy onboarding and gold-star success and support → Fast, intuitive, and fully customizable scheduling → Meaningful cross-team visibility → Powerful, accurate, and actionable forecasting → Centralized, robust, and relevant reporting

Invoca

invoca.com

Invoca is a revenue execution platform that connects marketing and sales teams to help them track and optimize the buying journey to drive more revenue. By using a comprehensive revenue execution platform with deep integrations with leading technology platforms, revenue teams can better connect their paid media investments directly to revenue, improve digital engagement, and deliver the best buyer experiences to drive more sales. With Invoca, top consumer brands, including AutoNation, DIRECTV, Mayo Clinic, Mutual of Omaha, and Verizon, experience unbelievable results powered by undeniable data. Invoca has raised $184M from leading venture capitalists, including Upfront Ventures, Accel, Silver Lake Waterman, H.I.G. Growth Partners, and Salesforce Ventures. Invoca helps businesses drive revenue growth by unlocking new data from calls, so they can acquire and retain more customers for less money. With Invoca's revenue execution platform, businesses are driving unbelievable results: * Marketing teams — like the one at Rogers Communications — are driving up lead quality and driving down acquisition costs by 82% * Contact centers — like the one at MoneySolver — are boosting agent performance and conversion rates by 100% * Multi-location businesses — like Renewal by Andersen — are increasing appointments set over the phone by nearly 50%