Page 30 - Top Genesys Cloud Alternatives

Velaro

velaro.com

Velaro is website live chat software built to support the unique needs of the enterprise. Leaders in ecommerce, higher education, health care, pharmaceuticals and more turn to Velaro’s integrated platform to optimize sales, deliver stellar service and dramatically improve rep productivity. Only Velaro offers Performance Management – a suite of in-depth analytics and reporting tools designed to drive agent excellence and customer satisfaction. Get real-time feedback, find coachable moments – and improve constantly.

Lang.ai EU

lang.ai

Lang.ai is a no code service automation platform that empowers customer support teams to build AI models that they can directly control to improve and automate critical support processes. We seamlessly integrate into Zendesk and Salesforce and take the tedious and manual tasks out of agents’ hands so they can focus on what is most important, the customer. Our customers are leveraging Lang for the following use cases and with our plug and play technology they’re up and running in 48 hours with no model training and maintenance required.

Lang.ai US

lang.ai

Posh AI

posh.ai

Posh is a venture backed conversational AI company that spun out of MIT's AI lab in 2018. We are committed to democratizing access to banking and accelerating the responsible adoption of AI for financial institutions, transforming how they serve their communities and employees. We transform how financial services companies connect with their customers and automate contact center workflow. Our AI platform spans messaging and voice channels.

Mosaicx

mosaicx.com

Mosaicx is a cloud-based product that uses conversational AI, machine learning and natural language processing technologies to automate interactions with customers and employees. Its IVA technology delivers fast, easy, personalized service through industry-leading voice recognition and digital messaging capabilities, creating positive interactions that drive improved customer and employee satisfaction. Mosaicx makes conversational AI surprisingly simple.

Fundamento

fundamento.ai

Fundamento is an AI voice bot for enterprise contact centers. Purpose-built for enterprises, particularly in the financial services industry, Fundamento’s AI voice bot can handle complex customer conversations with its best-in-class entity extraction models. Fundamento is a Google-funded company and are working extensively with companies such as Hero FinCorp, IIFL, Paisabazaar on delivering breakthrough improvements in P&L efficiency through increased scale and dramatically reduced cost. Fundamento's clients benefit from: - Up to 60% cost reduction in just 12 months - Unprecedented improvement in sales funnel optimization - Remarkable decrease in AHT ⁠- Unwavering focus on CSAT and CX How? Fundamento's virtual agent is intuitive and easily overcomes common issues such as latency, Speech to Text (STT) errors and language complications which are typically seen among competitors. Its system can also adeptly handle unstructured, complex data by translating, transcribing, and understanding customer intent at every turn. Fundamento works with enterprises across multiple use cases from simple to complex across customer lifecycle: - Customer service - Lead qualification - Funnel management - Collections - Data Validation

Atomicwork

atomicwork.com

Atomicwork is the leading provider of modern service management software, empowering IT teams to automate employee support and service delivery through AI. Atomicwork brings your employees, IT systems, HR operations and business process automation together to drive a productivity impact across your organization. Atomicwork helps you improve employee productivity and enterprise efficiency by enabling you with a digital enterprise experience for all business processes with AI-first workflows automation.

Cuber

cuber.ai

Cuber AI is a SaaS company dedicated to disrupting the hyperautomation market with BotzForce, its low-cost automation platform. We upend the old way of providing IT Help Desk, Sales Process Automation, and Customer Support with next-gen generative AI and automation solutions. Our BotzForce platform enables enterprises to manage time-consuming and repetitive tasks more efficiently and lower costs by automating infrastructure with modern solutions like conversational AI, cloud capabilities, and a simple no-code platform. Cuber AI is headquartered in Silicon Valley, with offices located in Hyderabad, India.

bluecap.ai

Get Things Done Faster, Smarter, and At Scale Imagine near real-time summaries, triggering contextual tasks and populating relevant information automated and integrated seamlessly into your workflows: Google Workspace, Microsoft 360, Salesforce, Zoho, and more.

babelforce

babelforce.com

babelforce is the composable voice platform uniting agents and automation. Our platform gives you the power to create the customer experiences you’ve always wanted, with tools anyone can use. If you can draw it on a whiteboard, you can build it with babelforce. * Automate 90% of routine tasks * Achieve €1 million in savings per 50 agent seats * Deploy VoiceBots in 70+ languages * Create self-service and workflow automations * Add enterprise-grade CCaaS to Zendesk and other solutions

Kenyt

kenyt.ai

Kenyt.AI's product is a conversational customer engagement platform, helping businesses to deeply engage with their customers through a high quality human-like experience. Kenyt Chatbots and Voicebots support multiple languages and produce superior customer engagement because of its advanced AI engine with 95% accuracy, which is way higher than the industry average. The system consists of multiple reusable workflows, like choosing an item on an ecommerce portal, processing payments, booking appointment, etc. and at the same time creating a permanent back-channel for marketing through messaging apps. As computing moves from touch/typing to chat & voice over next few years, Kenyt.AI with its deep conversational and workflow intelligence is best positioned to provide a high quality conversational experience to businesses globally, capitalizing on the market opportunity of upwards of $5B/annum. Founding team comes from IIT Roorkee and IIT Mumbai each having 15 years of relevant industry experience.

AutomationEdge

automationedge.com

AutomationEdge is the preferred Hyperautomation, Robotic Process Automation and IT Automation solution provider. Its highly advanced Intelligent RPA brings together all the essential capabilities required for enterprise automation like Artificial Intelligence, Machine learning, Chatbot, ETL, ready API integrations and IT automation. AutomationEdge has already delivered its innovative solution to large multinationals globally like American Express, Capita, Coty, ICICI Lombard, HDFC Life, Smart Dubai Government, Mashreq Bank and Genpact to name a few. AutomationEdge helps organizations automate their mundane, repetitive rule-based tasks across verticals whether in the HR, IT, front office, middle office or back office. AutomationEdge is listed in the Salesforce AppExchange and BMC Marketplace.

Supervity

supervity.ai

Supervity (formerly Techforce.ai) empowers business teams to achieve faster outcomes by enabling them to rapidly automate and share knowledge work with its AI Coach. Today, over 12000 business users – from established corporations to fast growing start-ups – are using Supervity's no-code AI-enabled platform that has transformed the workplace. The use cases vary across industries and business functions helping companies improve sales outcomes by up to 30% and increase operational productivity by up to 70%. The solutions offered by Supervity can cover business processes of software companies and their customers. The solution supports both UI and API based integrations for business teams to automate their manual work. The platform is built with team collaboration at it’s core for users to create and share no-code automations as reusable digital skills with colleagues and customers. Supervity also enables product-led companies to help their end users achieve faster outcomes with AI Coach. It is one of the very few companies which offers embedded RPA, Conversational AI and OCR AI capabilities “as-a-service” in white labelled model. Currently the company is working with large system integrators like KPMG, IBM and Accenture and building industry specific solutions in the Financial Services, Healthcare and Federal market segments.

Cognigy

cognigy.com

Cognigy is revolutionizing the customer service industry by harnessing the most cutting-edge AI technology on the market. Its award-winning solution, Cognigy.AI, empowers businesses to deliver exceptional service that is instant, personalized, in any language, and on any channel. By perfectly combining Generative and Conversational AI to create AI Agents, Cognigy is shaping the future of customer service, increasing customer satisfaction, and supporting employees in real-time. Built on the foundation of the world’s leading Conversational AI platform, Cognigy.AI offers next-gen customer service with a suite of turnkey solutions including Voice AI Agents, Digital Chat AI Agents, and Agent Copilot. Coming equipped with dozens of pretrained skills, the platform works seamlessly with existing enterprise systems and learns from your agents, giving them superpowers.   Over 1000 brands worldwide trust Cognigy and its vast partner network to create AI customer service agents for their business. Cognigy's impressive worldwide customer portfolio includes Bosch, Frontier Airlines, Lufthansa Group, Mercedes-Benz, and Toyota.

Boost.ai

boost.ai

Committed to delivering outstanding customer experiences, Boost.ai stands at the forefront of enterprise-grade conversational AI. Driven to enable unparalleled interactions between people and organizations, Boost.ai harnesses cutting-edge technology to push the boundaries of AI responsibly. Its proprietary self-learning AI platform empowers businesses to automate interactions at scale, enhancing efficiency and driving positive outcomes. Trusted by enterprises across various industries, Boost.ai's virtual agents consistently maintain resolution rates above 90 percent, automating thousands of interactions daily. Founded in 2016, Boost.ai is backed by Nordic Capital and operates from its headquarters in Sandnes, Norway, with global offices in cities including Los Angeles, Copenhagen, and London.

Espressive

espressive.com

Espressive delivers enterprise-ready digital workplace assistance that reduces costs while boosting employee experience, productivity, and satisfaction from day one. Espressive Barista, our virtual support agent (VSA) for the enterprise, combines the perfect blend of digital experience, intelligence, and automation to deliver employee self-help that exceeds human capability to elevate the experience of getting help at work. Barista takes on the role of the service agent, bringing the best of human experience with the best of artificial intelligence. Leveraging a proprietary and domain-specific large language model (LLM), the Employee Language Cloud, as well as integration with generalized LLMs, Barista automates resolution of employee questions, issues, and requests with personalized experiences that result in employee adoption of 80 to 85% and reduced help desk call volume of 50% to 70%.

ThumbCrowd

thumb-crowd.com

ThumbCrowd is an empowering platform which facilitates businesses to build intelligent bots to interact with their customers through live chat on website, social media channels and applications. It also provides pre-built templates for businesses to get started. For your Ai/ML Bot, build a workflow in minutes & connect with your business communication channel. For answering basic FAQs, create your “Rule Based Bot” by simply using a seamless drag and drop option. How ThumbCrowd works? Step 1. Select a suitable pre-built bot from template or create a new bot for your business. Step 2.Design conversations. Train bot with your own data. Step 3.Connect your trained bot impeccably with the suitable business communication channel e.g. Facebook Messenger, SMS, Live Chat, WeChat, Viber, Line and more. ThumbCrowd interface (www.thumb-crowd.com) will guide you to develop and streamline the entire customer service process. You can train your Ai bots to communicate with customers in a humanly personal based coherent flow. Another feature of ThumbCrowd is combining chatbot solutions with various options for a better human interaction and comprehension. Get the balance right, and you’ll benefit from happier, more engaged customers.

MindBehind

mindbehind.com

MindBehind is a conversational A.I management platform, helps non-technical teams to build, launch and growth their chatbots and virtual assistants in a single platform. MindBehind supplies brands of all sizes and different industries, such as Avis, Budget, Phillip Morris International, Renault, with easy to use solutions that help improve customer experience. Chatbots or virtual assistants built with MindBehind can be added to websites, mobile apps, social media interfaces, like Facebook Messenger and WhatsApp, and very soon smart assistants like Amazon Alexa and Google Assistant.

Laiye

laiye.com

Laiye is the pioneer of the Work Execution System, a business and technology framework built around synergy between human and digital workers. Laiye’s software brings together in one platform the disparate tools businesses use to carry out digital tasks, such as Intelligent Document Processing(IDP), Conversational AI, Process Mining, Intelligent Automation and others. In addition, Large Language Models and Foundation Models will be leveraged in the design and use-case creation process, which will speed up development and time to value for customers. Built on the premise of an open ecosystem, Laiye helps businesses optimize the technologies they already have in place. Laiye is the first company in its industry to commit to returning 100% of licence fees should agreed business outcomes not be achieved.

Verloop.io

verloop.io

Verloop.io is the world's leading customer support automation platform. It helps businesses deliver delightful support experiences to their customers, across channels. Verloop.io's platform seamlessly delivers support across various channels, ranging from websites and WhatsApp to in-app and voice interactions. With a global trust from over 5000 brands, including prominent names like Decathlon, Cleartrip, and Nykaa, Verloop.io caters to enterprises and SMBs alike. Verloop.io's end-to-end solution sets us apart, offering a three-fold approach: 1. Initial Query Resolution: In the first phase of contact center interactions, Verloop.io employs AI support through both chat and voice. Verloop.io's conversational AI solutions efficiently handle most customer queries. 2. Human-Agent Support: As queries escalate to human agents, Verloop.io introduces Co-pilot for support—a powerful AI tool aiding human agents with accurate responses. The tool suggests responses to enhance agent efficiency. Leveraging speech-to-text and AnswerFlow powered by document cognition, agents can also leverage our generative AI powered tools like AI-summary, AI-Rephrase, AI-Expand, and AI-Tone Adjustment to ensure best responses and increased customer satisfaction. 3. AI-Powered Quality Analysis (QA): Verloop.io's Sparks offers the ultimate solution for Quality Analysts, automating call analysis using Generative AI. This ensures a streamlined process for continuous improvement. In addition to the above tools, businesses can use Verloop.io's bot builder- Recipes along with Smart block to easily begin their journey towards offering the best customer experience. In a gist, Verloop.io aims to simplify and elevate the customer support journey through innovative automation and AI-powered solutions

Trooya

trooya.com

Trooya is a cloud-based social media contact center that enables you to respond to customers, resolve their issues and earn their goodwill.

Performline

performline.com

PerformLine is a leading provider of compliance technology that empowers organizations to mitigate regulatory risk across their sales and marketing channels, including the web, calls, messages, emails, documents, and social media. PerformLine automates the path to discover, monitor, and mitigate consumer protection risks and ensure brand safety. The PerformLine SaaS platform features full workflow capabilities, real-time analytics, remediation, monitoring, and archiving while providing significant time and cost savings by automating compliance activities across channels and departments.

Mainstay

mainstay.com

Mainstay is the student engagement platform that’s powered by behaviorally intelligent chatbots. It is purpose-built to positively influence students and guide them throughout their academic journeys. Hundreds of higher education institutions and college access networks have partnered with Mainstay to support 5 million students. With a research-backed approach to student engagement, AdmitHub is proven to close equity gaps, boost enrollment, and improve retention. Mainstay's AI knowledge base maps more than 4 million student questions to accurate answers across 10,000+ topics. Insights from these interactions empower colleges and universities to effectively drive positive student outcomes through empathetic conversations and proactive nudges.

Simplify360

simplify360.com

Simplify360 is one of the leading social customer service platforms. The company has physical presence in India and US, and has partners in APAC. The product is sold in over 100 countries directly or through partners. Simplify360 provides integrated enterprise solutions; their latest offerings are Social CRM and Social Media Command Center. Simplify360 Social CRM enables customer support teams to serve their customers across social media. It offers unified view of customer engagement across the social media and a 360-degree view of customers through deep integration with Enterprise CRM.

NotificationAPI

notificationapi.com

NotificationAPI is the FASTEST way to implement notifications (email, in-app, etc.) in your product. It comes with all the necessary integrations under the hood, visual notification editors and SDKs that let you create and integrate new notifications into your product in minutes.

Pushwoosh

pushwoosh.com

Pushwoosh is the top mobile-inspired customer engagement platform for high achievers. It makes omnichannel messaging easy, allowing marketers and product managers to send push notifications, in-app messages, email, SMS, and WhatsApp from one platform. Map out and streamline your audience interactions across the channels. Segment, communicate, experiment, engage, convert and retain mobile app users and website visitors and achieve the growth you strive for with Pushwoosh! Pushwoosh helps marketers build effective communication strategies with the use of push notifications, in-app messages, emails, and cross-channel triggered campaigns. As a result, businesses get to drive higher-value conversions.

Segmentify

segmentify.com

Segmentify is an AI-powered personalisation platform that helps eCommerce businesses improve customer experiences and increase conversions. Growth Solutions Boosts conversions and retention with personalised recommendations, engagement campaigns, and upsell strategies. Search and Discovery Enhances shopping with personalised search, dynamic filtering, and product discovery. Channel Marketing Drives multi-channel segmented engagement via email, push notifications. Segmentify is a Customer Engagement Platform that helps simplify the e-commerce growth journey by helping you discover how to increase customer lifetime value. To achieve this, Segmentify offers a range of features, including Personalisation solutions like Recommendation, Engagement, Dynamic Bundles; Customer Data solutions including Segmentation, Customer Profiles; Cross-Channel Marketing solutions like Email and Push Messaging and Merchandising solutions like Search Box, Searchandising and more.

PushEngage

pushengage.com

Welcome to PushEngage, your premier partner for unlocking the full potential of web and app push notifications! At PushEngage, we empower businesses like yours to engage, re-engage, and retain customers through targeted and personalized push notifications. Whether you are looking to boost conversions, enhance customer experience, or drive repeat visits, our intuitive platform makes it seamless. Dive into the world of PushEngage, where every notification is an opportunity to grow your business. Stay tuned for updates, insights, and tips on leveraging push notifications to their fullest potential. Let's push the boundaries of digital engagement together!

Unless

unless.com

The mission of UNLESS is to let users interact with their devices on human terms, by turning user interfaces into a dialogue. Our conversational UI platform offers businesses an AI-driven solution that facilitates a personalized conversation with every user. This is made possible through a variety of UI components that can easily be added to any existing product without requiring technical expertise.

OutboundEngine

outboundengine.com

OutboundEngine helps businesses grow by making online marketing simple and easy for everyone. We create beautiful, high-impact marketing campaigns, deliver them automatically and track engagement to show who’s ready to have a conversation. Our platform strengthens relationships with customers, partners and prospects to uncover more opportunities with less work.