Delighted
delighted.com
Delighted is the fastest and easiest way to gather real time, actionable feedback from your customers, employees, partners, and vendors. Trusted by Uber, Cisco, Slack, Bonobos, Instacart, Target, and thousands of other brands to measure, understand, and improve experiences. Organizations using Delighted can instantly collect, analyze & distribute customer feedback, enabling them to align customer needs with business growth, measure the customer voice over time & proactively reduce churn.
Parloa
parloa.com
Parloa is a leading global AI company with a vision to make every customer interaction as easy as talking to a friend. They amplify the customer service experience with their AI Agent Management Platform. This enterprise-grade platform automates contact centers by leveraging the full power of generative AI safely & reliably in the context of consumer interactions. It combines highly-skilled personal AI agents that engage in natural and unique conversations with every customer, with AI assistance for human agents when they get on the line. Global brands trust Parloa to connect with their customers, ensuring they feel heard through exceptional experiences that increase satisfaction, encourage sales, and build loyalty. Parloa was founded in 2018 by Malte Kosub and Stefan Ostwald with offices in Berlin, Munich, and New York.
HelperHat
helperhat.com
HelperHat simplifies AI customer support for your team with instant notifications, conversation management, spam filtering, contact management, and insightful analytics. Simplify your business’s customer support experience with HelperHat’s AI-powered representative. The HelperHat mobile app is designed to help your team manage customer inquiries swiftly and efficiently. With real-time notifications and simplified conversation management, HelperHat ensures that customers get accurate and timely responses whenever they need assistance. Key Features: - 24/7 Customer Support: Support your customers around the clock using AI-powered responses and live chats. - Instant Notifications: Never miss a customer inquiry with real-time push notifications for live-agent requests and new messages. - Spam Filtering: Keep your inbox clutter-free by automatically detecting spam messages with AI analysis. - Contact Management: Access customer contact details instantly to provide personalized customer support via email or phone. - In-Depth Analytics: With AI-powered analytics, monitor and gain actionable insights into your customer satisfaction rates, resolution rates, and other key metrics. - Seamless Collaboration: Empower your team to manage unlimited customer inquiries with AI-powered responses and self-assigned live chats. Elevate your business’s customer support experience with HelperHat and stay connected with your customers anytime, anywhere.
DialOnce
dialonce.ai
DialOnce is a software publisher specializing in generative and omnichannel AI for customer service, with a software suite designed to host, orchestrate and manage customer and advisor contact paths. It provides customers, agents and supervisors with integrated tools to optimize customer service performance and transform the customer experience.
IrisCX
iriscx.com
IrisCX is enabling a world of easy, effective & predictable B2C customer experiences. IrisCX guides users in capturing defects and automatically documents the tasks, making them ready for staff to act on, saving time and resources. IrisCX uses smart video to resolve consumer problems faster. IrisCX's customer interaction platform allows consumers to either self-assess their issue, schedule a time to talk to a service expert or show a service expert what their concern is to receive help in real-time. Built for enterprise, IrisCX's platform captures data in a consumer self-help environment. Home product companies get insights into how consumers choose, set-up and support their products. Using data and analytics from recorded sessions, home product companies can provide a better customer experience by helping consumers on demand and build better products by engineering out common problems.
Propane Chat
propanechat.com
Respond to customer messages with ChatGPT Customized AI chatbot, powered by ChatGPT, answering your customer's questions in seconds. The chatbot is immediately trained on your website's content when installed. Propane Chat is integrated directly into Wix Chat allowing you to see and take control of the conversation anytime. Add additional training documents and chat corrections for further customize and train Propane Chat
GUURU
guuru.com
GUURU was founded in 2016 in Switzerland with the vision of enabling people to share their expertise with others in real-time. GUURU provides companies with an end-to-end omnichannel solution to resolve all first-level support inquiries through a single platform solution supercharged by their most experienced and skilled customers. Its powerful community-powered engagement points that include: 1. A Live Expert Community Chat that instantly connects a shoppers with questions to one with your passionate customers with real-world answers. 2. Expert User Generated Content (continuously derived from live conversations) GUURU is easy to implement and even easier to use. Its smart routing engine makes sure that incoming customer inquiries will be answered in real-time in the most effective and efficient way: by the GUURU chatbot, by the companies' most experienced customers, or by their agents.
Layerise
layerise.com
Layerise transforms the way consumer brands interact with their customers by offering a comprehensive a Customer Data Experience Platform (CDXP). Their solutions integrate customer data and experience, fostering deeper engagement, enhancing product experiences, and driving brand loyalty. With tools for product registration, digital user manuals, loyalty programs, and personalized marketing, Layerise helps brands optimize their operations, increase revenue, and promote sustainability. Founded in 2019, Layerise was created to bridge the gap between brands and their end-customers. At Layerise, they are committed to not only driving commercial value but also taking responsibility for their environmental impact. They are dedicated to increasing the demand for environmentally neutral solutions and significantly reducing CO2 emissions and pollution.
Apty
apty.io
Apty, a cloud-based software solution, helps enterprises streamline their operations and increase efficiency through guided employee experiences and proactive analytics that accelerate digital adoption and process compliance. Using Apty’s successful best practices methodology for digital adoption, enterprises can increase employee engagement and improve data hygiene. Every month millions of users worldwide use Apty to learn web-based apps and excel in their job at leading companies like Delta, Hitachi, Mary Kay, Wiley, and many more. Apty - Digital Adoption Done Right Apty’s all-in-one platform empowers you with reliable data that enables informed decision-making to increase your application ROI and employee productivity.
Glia
glia.com
Glia is the leader and pioneer of Unified Interaction Management—redefining how companies interact with their customers. Glia's ChannelLess™ platform architecture powers seamless customer interactions across call center, digital, web, and AI automation. Glia is reinventing how businesses support their customers in a digital world. Glia's solution enriches web and mobile experiences with digital communication choices, on-screen collaboration, and AI-enabled assistance. Glia has partnered with more than 300 banks, credit unions, insurance companies, and other financial institutions across the globe to improve top and bottom-line results through Digital Customer Service. The company is recognized by analysts for its innovation - including Gartner as a Cool Vendor, and has raised over $150 million in funding from top investors.
Ozonetel CloudAgent
ozonetel.com
CloudAgent is Ozonetel’s cloud-native Contact Center as a Software (CCaaS) Platform that is trusted by India’s leading brands for running efficient, cost-effective, and scalable contact center operations. It combines the capabilities of multi-channel ACD, intelligent IVR, powerful dialers, quality monitoring, and AI systems enabling businesses to create seamless omnichannel customer communications. * Unified Dashboards. For Effortless Omnichannel CX - CloudAgent offers a unified platform to effortlessly manage phone calls, SMS, WhatsApp, and more. Your agents can effortlessly switch between voice and digital channels on a single dashboard. Ensure conversational continuity for your customers across channels. * Deep CRM Integrations. For Unmatched Automation - With CloudAgent's readymade CRM integrations, you auto log call data and call recordings into your CRM. Agents click-to-call or answer calls from within the CRM itself. They view customer data as they speak, resolving queries 25%-35% faster. * Superior Monitoring. For Transformed Agent Performance - CloudAgent offers the most comprehensive and flexible dashboards, tracking performance across 300+ parameters. Supervisors get a bird’s eye view of everything happening on their floor. You track and assess metrics across campaigns and teams for actionable training insights.
Aquant
aquant.ai
Aquant’s Service Co-Pilot platform helps enterprise organizations reduce service costs, improve customer experiences, and identify the best solution to any service-related issue. Using a service domain-specific natural language processing model, Aquant’s best practice engine mines service data, including work orders, logs, manuals, and notes. Then, it improves AI performance by converting expert knowledge into synthetic data, training Service Co-Pilot to adapt based on feedback rather than hard-coded workflows. Aquant empowers every stakeholder (e.g., the end customer, contact center agent, or field technician) to diagnose and resolve problems like an expert. The platform enables business leaders to analyze service performance trends and make strategic decisions informed by data.
Neuron7.ai
neuron7.ai
Neuron7.ai is the leader in Service Resolution Intelligence, delivering 90%+ resolution accuracy in complex service environments. Neuron7 brings together knowledge from people, data, and interactions across thousands of products and issues into a Smart Resolution Hub. AI offers the best next step with turn-by-turn guidance (like a navigation app) seamlessly integrated within your existing workflows. Customers resolve issues faster, the first time, with 90%+ accuracy and answers in seconds. -Expert knowledge capture -Faster resolution times -Increased call deflection -Increased first time fix -Improve CSAT -Faster onboarding Neuron7 is headquartered in Santa Clara, CA, partners with Microsoft, Salesforce, SAP, and ServiceNow, and is backed by ServiceNow Ventures, Battery Ventures and Nexus Venture Partners.
Symba
symba.io
Meet Symba - a new hire readiness platform that automates and gamifies pathways for onboarding and career mobility. Employers like CVS Health, Roche & Genentech use Symba to streamline talent workflows, monitor risks, and address issues in real-time for their new hires and early careers. Symba's AI-driven approach has helped accelerate time-to-productivity by over 57% and reduced early turnover by up to 21%.
Formbricks
formbricks.com
Formbricks is an open-source survey tool. With Formbricks businesses gather experience data while retaining full control over their data privacy. Designed for seamless integration with existing tech stacks, Formbricks allows users to survey specific customer segments throughout the user journey, emphasizing data privacy and customization. Trusted by leading brands, Formbricks provides smooth privacy compliance, minimal developer intervention during setup, and a quick and easy-to-use platform. Ideal for founders, executives, product managers, and software engineers, Formbricks enables businesses to make data-driven decisions by creating targeted surveys and analyzing results effectively. Start with Formbricks for free and discover how it can transform your organization's approach to gathering insights and making better business decisions.
Centiment
centiment.co
Centiment is an online survey platform that connects market researchers with survey respondents. The company has built advanced software for profiling and managing respondents, enabling researchers to quickly target nearly any consumer or B2B audience.
ChatForm
chatform.com
The revolutionary AI customer support platform that resolves tickets with human reasoning and empathy tailored specifically for the online gaming market. Breathing Life into Forms. Chat Your Way Through Forms with ChatForm. Transform the way you ask - Revolutionize your form experience with our AI-powered ChatForm solution.
aytm
aytm.com
Aytm (which stands for "Ask Your Target Market") is an agile consumer insights platform and research services company that helps businesses and researchers collect actionable customer data and insights. With: * Insights Solutions: Aytm offers a range of insights solutions spanning product development, market landscaping, consumer experience, brand insights, marketing strategy, and more. They have pre-built templates and custom research capabilities. * Flexible Services: Aytm provides DIY access to their insights platform, assisted DIY services, and full-service research support depending on clients' needs and expertise. * Proprietary Panel: Aytm has built its own proprietary consumer panel called PaidViewpoint, which it uses to source high-quality survey respondents. * Powerful Technology: The Aytm platform includes a sample engine, survey authoring tool, real-time insights dashboard, and other features to enable fast, agile research. * Expertise & Certification: Aytm offers training, certification programs, and consulting services to help clients develop their research skills and capabilities. * Industry Focus: Aytm has experience supporting insights needs across industries like banking, retail, automotive, healthcare, and more.
OvationCXM
ovationcxm.com
OvationCXM is the Customer Experience Management (CXM) company helping businesses and their partner ecosystems deliver exceptional customer experiences with complete visibility and precise control so they can own the journey, guide the experience and unleash the benefits. The OvationCXM Platform, CXMEngine, includes pre-built CRM connectors, customer journey orchestration and automation tools, ecosystem aggregation, as well as knowledge delivery and integrated communication solutions in one seamless platform. Customer experience professionals choose OvationCXM because the CXM technology delivers simplicity at a massive scale, streamlining CXM efforts at every customer touchpoint. OvationCXM headquarters is in Tiburon, California, with a nationwide remote workforce backed by Nyca Partners, Telstra Ventures, KeyBank, JobsOhio Growth Capital Fund, JumpStart Ventures, Savano Capital Partners, Capital One Ventures and Commerce Ventures.
DigitalGenius
digitalgenius.com
DigitalGenius is the code-free customer experience platform for e-commerce and retail powered by artificial intelligence. Their AI solution continually learns and evolves from every interaction within their customer network, leveraging more than 50 pre-built use cases, customizable processes, and integrations to help make customers happy. They work with forward-thinking e-commerce and retail businesses around the world such as ON, Selfridges, G-Star, Volcom, Mytheresa, and many others to power better customer experiences online. With DigitalGenius, they will: * Deliver a frictionless buyer journey for e-commerce customers * Drive excellence and future growth with AI for e-commerce * Confidently manage unpredictable and seasonal spikes in volume * Proactively address and resolve issues before customers contact them * Meet consumer expectations online and offline * Implement and use e-commerce automation at scale * Empower agents to successfully serve customers at every touchpoint * Quickly achieve Zero Backlog with backlog automation They help businesses deliver exceptional customer experiences with: * A continuously evolving and improving e-commerce AI platform, built from learnings with forward-thinking e-commerce businesses around the world * 50+ pre-built use cases specifically for e-commerce to easily manage seasonal & unpredictable spikes * Proactive interactions providing up-to-date information on deliveries and returns * Best practices learned from a network of the most innovative e-commerce companies, enabling tailored responses and journeys * Customizable integrations and processes tailored to customers' requirements Easily Access DigitalGenius: * Cloud Technology (SaaS) * Always on: 24/7 365 * Multiple languages are available * Get set up in 1 week with no/low code integrations * Channels Agnostic: Self-Service, Email, Bots, Agents, Proactive, Pre-sales & Voice
PureSpectrum - Marketplace
purespectrum.com
PureSpectrum offers a complete end-to-end market research and insights platform, helping insights professionals make decisions more efficiently, and faster than ever before. Awarded MR Supplier of the Year at the 2021 Marketing Research and Insight Excellence Awards, PureSpectrum is recognized for their industry-leading data quality. PureSpectrum developed the respondent-level scoring system, PureScore™, and believes their continued success stems from their talent density and dedication to simplicity and quality.In the few years since its inception, PureSpectrum has been named one of the Fastest Growing Companies in North America on Deloitte’s Fast 500 since 2020, twice placed in the Top 50 of the GRIT Most Innovative List, and ranked twice on the Inc. 5000 list. PureSpectrum Marketplace Platform: * The PureSpectrum Marketplace provides researchers instant access to multi-source supply from high-quality respondents globally. * The Marketplace Platform combines design, proprietary measurement tools, and third-party data validation to provide researchers with panel choices verified to deliver consistently engaged respondents. * Clients can create, launch, and manage surveys anytime in minutes and without delays. * As the Quality-first Sample Marketplace, PureSpectrum ensures a top-quality experience from project inception to final reporting. PureSpectrum Insights Platform: * The PureSpectrum Insights Platform empowers users to collect consumer insights for any business decision. * The platform is integrated with the PureSpectrum Marketplace so users can quickly collect top-quality answers that they can trust. * Easy to use features for questionnaire design includes numerous question types and automatic basic data collection. * The Insights Platform creates filterable graphs, crosstabs, and raw data export for deeper analysis. * Presentation-ready results are automatically populated on a dashboard, saving time and effort.
PureSpectrum - Insights
purespectrum.com
PureSpectrum offers a complete end-to-end market research and insights platform, helping insights professionals make decisions more efficiently, and faster than ever before. Awarded MR Supplier of the Year at the 2021 Marketing Research and Insight Excellence Awards, PureSpectrum is recognized for their industry-leading data quality. PureSpectrum developed the respondent-level scoring system, PureScore™, and believes their continued success stems from their talent density and dedication to simplicity and quality.In the few years since its inception, PureSpectrum has been named one of the Fastest Growing Companies in North America on Deloitte’s Fast 500 since 2020, twice placed in the Top 50 of the GRIT Most Innovative List, and ranked twice on the Inc. 5000 list. PureSpectrum Marketplace Platform: * The PureSpectrum Marketplace provides researchers instant access to multi-source supply from high-quality respondents globally. * The Marketplace Platform combines design, proprietary measurement tools, and third-party data validation to provide researchers with panel choices verified to deliver consistently engaged respondents. * Clients can create, launch, and manage surveys anytime in minutes and without delays. * As the Quality-first Sample Marketplace, PureSpectrum ensures a top-quality experience from project inception to final reporting. PureSpectrum Insights Platform: * The PureSpectrum Insights Platform empowers users to collect consumer insights for any business decision. * The platform is integrated with the PureSpectrum Marketplace so users can quickly collect top-quality answers that they can trust. * Easy to use features for questionnaire design includes numerous question types and automatic basic data collection. * The Insights Platform creates filterable graphs, crosstabs, and raw data export for deeper analysis. * Presentation-ready results are automatically populated on a dashboard, saving time and effort.
Corus
cor.us
The easiest way for businesses to collaborate to inform their decisions with customer insights. A platform designed for your team to collaboratively to connect you confidently and seamlessly with 80 million people in 135 countries. Simply the fastest way to do quantitative market research period.
Toonimo
toonimo.com
User Experience Made Easy, for Everyone. Toonimo is a leading Digital Adoption Platform for enterprises who streamline the efforts for internal employee training and customer onboarding initiatives. For organizations that want to help bolster user adoption of new or currently used software solutions, but don’t want to force employees to sit through hours of eLearning modules or read user manuals, Toonimo offers powerful tools to add learning right into a layer on top of the software in real-time, allowing users to learn by doing, and fulfill tasks on the fly. Toonimo places the trainer next to you at the point of need using text bubbles, effects and audio creating an impactful self-serve environment. The result is a dramatic rise in user adoption, internal training cost savings enterprise wide, higher employee morale and increased efficiency fulfilling tasks. Use Cases : - Employee training - Onboard new customers - Reduce customer support - Improve website conversion - Change management Main Features: - Real time human voice guidance - Rich media effects - Step-by-step Walkthroughs - Self-service editor - Multi-language support - A/B testing - Reporting and analytics And much more...
SimplyCast
simplycast.com
SimplyCast is an ISO 27001:2013-certified, leading provider of engagement software for organizations worldwide. Providing both emergency and non-emergency communication technology, SimplyCast offers 20+ communication tools and channels to help organizations maximize their efficiency. The company's 360 engagement platform is a feature-rich solution combining marketing automation, inbound marketing, and interactive communication. With customers in over 175 countries, including many of the most recognized brand names around the globe in retail, non-profit and hospitality industries, SimplyCast provides organizations the ability to effectively reach customers on their preferred mode of communication.
Upsiide
upsiide.com
Upsiide is a SaaS platform built and continuously improved by the consumer experts at Dig Insights. Upsiide allows you to refine and validate your innovation ideas more efficiently and effectively. ... Show More rganizations that move their innovation process onto the Upsiide platform see significantly reduced time to market and significantly improved in-market success. Innovation is often associated with new products. But innovation is much broader, encompassing new products, new variants, new features, new services, new claims, new communication, etc. Upsiide is a single platform to test every innovation in every category. Leveraging our in-house consumer research experts and their decades’ worth of expertise, we’ve reinvented 3 core elements of traditional research: - The Respondent Experience: Upsiide’s gamified interface drives better respondent engagement and more accurate data. - The Analysis Experience: Intuitive data visualization that facilitates strategic analysis and decision-making. - Creating a study: Expertly created, customizable study templates covering a range of innovation needs. Upsiide is very flexible and can be used the way you want - as the innovation insights platform for your entire organization or just to run individual studies. Click the buttons on the top to either check out Upsiide for yourself, risk-free or to chat with our Sales team for a demo!
Attest
askattest.com
Attest is the consumer research platform that replaces guesswork with facts. We make it simple and fast for anyone to access their target audience and uncover opportunity with consumer data. We do this by bringing together the best bits of research technology and human expertise. Iconic brands like Unilever, Santander, Walgreens/Boots, Klarna, Brew Dr. Kombucha, Trustpilot, JCDecaux rely on us to deliver insights they can trust. On our self-serve platform, you can survey 125 million consumers in 59 countries in minutes; they answer your burning questions in 48 hours on average. Our mixed-panel methodology means the responses are guaranteed to be bias-free. Having accurate data quality really matters to us, which is why we check yours three times using humans and AI. We pride ourselves on having a platform that's so intuitive, pretty much anyone can use it. But we understand not everyone's a research pro, so if you need some help crafting your survey, our Customer Research Team can advise you. We don't charge you extra for their expertise. Attest is built for teams. Unlimited team members can use it, and our pricing model is simple: 1 credit = 1 answer (no matter where that answer comes from. Use us for big research projects planned months ahead to urgent, ad-hoc data requests that pop up last-minute. So you can back every decision, from big picture to day-to-day, with real-world evidence. Because when you always know how your target consumers are changing, acting, feeling and buying, you always know your next move is the right one.
Suzy
suzy.com
Suzy is an end-to-end consumer insights platform that integrates quant, qual, and high quality audiences into a single connected research cloud. Suzy’s suite of products allows you to conduct robust and iterative research — efficiently and at scale.
1World Online
welcome.1worldonline.com
1World's Platform consists of applications like polls, quizzes, surveys, and debates to boost engagement and revenue opportunities.
OneHash
onehash.ai
OneHash CRM is a cloud-based, robust, scalable, agile, affordable and fully featured, FaaS solution with CRM, ERP, HCM, Project Management, Help desk and other SaaS that your company needs, at the prices of FOSS for exponential growth and development. We are determined to serve 95% of the SMBs across the globe with a smart, affordable, agile and secure CRM solution that will ensure sustainable growth. World class service at pocket friendly prices is our USP, and we abide by what we promise.
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