Page 8 - Top Assembled Alternatives

3CLogic

3clogic.com

3CLogic transforms customer and employee experiences with its leading Cloud Contact Center and AI capabilities purpose-built to enhance today's leading CRM and Customer Service Management platforms. Globally available and leveraged by the world's leading brands, its solutions empower enterprise organizations with innovative features such as intelligent self-service, generative and Conversational AI, agent automation & coaching, and AI-powered sentiment analytics – all designed to lower operational costs, maximize ROI, and optimize each interaction across IT Service Desks, Customer Support, Sales or HR Services teams.

Puzzel

puzzel.com

At Puzzel, they fundamentally believe that fantastic customer experiences shouldn’t have to be complicated. This is why they built Europe’s leading CX platform that helps businesses like yours deliver first-class customer service to every customer. Awarded the Most Innovative Company in 2023, their CX platform combines contact centre, self-service and AI capabilities, offering a single platform to resolve all automated and human-led interactions in a simple, efficient way – delighting every customer. Artificial intelligence is harnessed at every touchpoint to automate tasks, provide insight, and personalise service and support. The Puzzel CX platform is loved by agents and trusted by contact centre leaders.

DialOnce

dialonce.ai

DialOnce is a software publisher specializing in generative and omnichannel AI for customer service, with a software suite designed to host, orchestrate and manage customer and advisor contact paths. It provides customers, agents and supervisors with integrated tools to optimize customer service performance and transform the customer experience.

Vozy

vozy.ai

Vozy is an artificial intelligence voice platform that helps companies change the way they interact with their customers, using voice assistants and conversational AI. The company's platform combines conversational artificial intelligence (AI) and contextual voice assistants to automate communication across self-management or one-on-onetailored chats, allowing customer-centric businesses to deliver customized customer experiences at scale while cutting costs.

eGain

egain.com

eGain is a leading AI-powered knowledge platform designed to enhance customer engagement and improve operational efficiency across various industries. With a focus on providing trusted knowledge and process know-how, eGain offers a range of solutions that help organizations manage customer interactions effectively. Key Features: * AI Knowledge Hub: This centralized solution helps create, curate, and deliver knowledge at scale, ensuring that customer service teams have access to the right information at the right time. * Conversation Hub: eGain facilitates seamless multi-channel communication, allowing businesses to engage with customers through various platforms including chat, email, and social media. * Analytics Hub: The platform provides in-depth analytics to measure performance, customer satisfaction, and operational efficiency, enabling continuous improvement.

Ada

ada.cx

Ada is the world’s leading customer service automation company. Built for the digitally transforming enterprise, Ada’s AI-powered customer service automation platform helps companies effortlessly resolve their customer inquiries in any language or channel. Since 2016, Ada has powered more than 4 billion automated customer interactions for companies like Meta, Verizon, AirAsia, Yeti, and Square. Born in Toronto, Ada serves companies and their customers worldwide.

Enjo

enjo.ai

Enjo is your AI copilot for support management. Automatically resolve most support requests and get AI powered acceleration for the rest. Enjo copilots are powered by an enterprise grade generative AI platform that is purpose built for support teams.

NovelVox

novelvox.com

NovelVox is a global contact center service provider, committed to transforming agent-customer experiences for improved brand loyalty. Our unique contact center integrations empower agents with One NovelVox Platform to assist customers across voice, email, chat, social & instant messaging channels. NovelVox industry-optimized solutions are designed to complement leading contact CC technologies including Genesys, Cisco, Avaya, Amazon Connect, etc. With over 14 years of customer service optimization experience, 300+ successful deployments across 20+ countries, and industry-optimized solutions for Banking, Healthcare, Insurance, Credit Unions, Government, Telecom, Retail, and more – NovelVox is redefining agent experience for top brands, globally.

TeamUltim

teamultim.com

TeamUltim is a web app for personnel management and shift scheduling, which perfectly fits the needs of small and medium-sized businesses in retail, catering, sports, hospitality and professional services. Schedule shifts, manage paid time-offs and absences, let your team swap shifts and get comprehensive reporting on all of this with TeamUltim.

Aissist.io

aissist.io

Aissistant is an innovative company with a vision to revolutionize enterprise productivity and scalability for fast-growing SMBs. They aim to create a super AI, leveraging in-depth Generative AI technology to seamlessly integrate and analyze all enterprise information. This advanced AI technology is designed to streamline operations, enhance decision-making processes, and drive substantial business growth. Aissistant focuses on empowering businesses to reach their full potential by unlocking new opportunities through AI-driven insights and solutions. Their mission is to transform the way businesses operate by incorporating intelligence and efficiency at their core.

Cardagraph

cardagraph.com

Cardagraph is the first platform to help product leaders and teams plan using reality instead of assumptions and estimates. Simple connections to the tools you use (Jira, Gitlab, Productboard, etc.) allow Cardagraph’s Execution Intelligence™ to give realistic completion dates that help you more accurately set and meet the expectations you give to other parts of the business. Set expectations based on reality so you can meet those expectations more reliably.

SimpleCrew

simplecrew.com

SimpleCrew gives field teams an easy system for tracking and managing the work that's getting done out in the field. An accountability-first approach to every step of the field team management.

Revuud

revuud.com

Revuud is an online marketplace connecting healthcare systems looking to hire, and IT talent looking to work. Revuud leverages technology to transform how healthcare systems and talent choose one another, engage together, and develop trusted relationships. It’s human-centered technology at its best. Whether you are a healthcare system looking to hire, or talent looking for work, Revuud assures you will have a simplified, streamlined, and superior experience.

PurelyTracking

purelytracking.com

Purely Tracking streamlines everything and helps to track it all right from monitoring employee time & attendance,work accountability,client project management & data collection despite of where ever they are

Employee Adventure

employeeadventure.com

Employee Adventure is an all-in-one employee management tool, perfect for small and medium businesses. Our SaaS offers a variety of features that will ease the workload an HR department has to perform. Some of the features include - Setting objectives - Managing timesheets - Employee profile - Voting systems - and many more

WorkAxle

workaxle.com

WorkAxle is an end-to-end Workforce Management System designed to make managing your deskless and workers easy and efficient. It is a high-level multifaceted system that can handle complex workforce management challenges, at any scale.

Workforce Next

workforcenext.in

Best Employee Monitoring Software in India With Time & Employee Productivity Tracking for Inhouse, Remote, Hybrid at 120 Only.

SubItUp

subitup.com

SubItUp is an industry-leading, intelligent and customizable online employee scheduling platform built around your business. SubItUp streamlines and improves your scheduling processes by first using a team of experts to understand them. Our workforce experts then help you configure SubItUp to automate collection of availability and schedule generation, eliminate scheduling conflicts across your enterprise, build time clocks that work for your team, communicate time-and-attendance data to your payroll software, and meet the highest accessibility and compliance standards along the way. It's time to get your time back. It's time to automate the management of your workforce. And, it's time to focus on all of the other tasks you need to do every day. SubItUp's proprietary platform was developed from the ground up to maximize the time you spend dealing with business-related tasks and minimizing workforce management issues.

Napta

napta.io

Napta is the SaaS solution made to carry out more projects while improving employees commitment. Napta identifies the best staff for each project (based on availability, skills, geographical location ...) and outdates your Excel for human resources! Napta improves your operational performance by helping you: - manage staffing requests - identify the most relevant staff for each project in real time - optimize the projects planning - map all your employees' skills and aspirations - conduct 360° feedback with your teams Napta increases your employees' commitment: it is a collaborative tool that brings more transparency to the staff regarding projects and resources management. The employees can express their interest in future projects through the software, and specify which skills they'd like to develop in the upcoming weeks. Napta is a customisable and easy-to-use solution that will perfectly connect with your existing IT landscape. Let's finally bring business challenges and employees commitment together!

heynet

heynet.ai

Transform your learning, work, and connections with AI-Powered text message agents. Enjoy real-time answers and proactive updates. Discover the future of AI assistance today. * Engage with AI agents that remember your conversations and proactively assist with daily tasks. From instant answers to daily weather updates and interesting facts, our AI enhances productivity and daily life. * heynet works with smartphones via text messaging, enabling easy access to AI assistance without extra apps. Available 24/7, users receive real-time support anytime, anywhere, boosting productivity and efficiency for studies, work, and personal goals. * Designed for knowledge seekers, heynet addresses unique needs, offering academic, professional, and personal growth support. With AI-generated assistance, users achieve a balanced lifestyle and enhanced quality of life.

Amploo

amploo.io

Amploo is a comprehensive collaborative solution designed for SMEs, encompassing team cooperation, management, corporate learning, HR functions, and more. It consolidates all these features into a single, convenient platform, eliminating the hassle of juggling multiple tools.

DeepConverse

deepconverse.com

DeepConverse is an advanced artificial intelligence platform aimed at automating customer service processes. Through the use of AI chatbots, DeepConverse enhances customer experience and contributes towards business growth. The AI tool's key capabilities include the use of next-generation support chatbots to facilitate more efficient and guided support, and interactive decision trees for handling complex tickets. DeepConverse also utilizes an Answer Engine, leveraging existing knowledge resources for quick launching. The system integrates with Zendesk LiveChat, featuring agent handover capabilities where it can rapidly scan for relevant support agents. It provides rich analytics which help in making informed decision and saving support costs, coupled with an in-built form builder for streamlining support processes. DeepConverse is programmed with more than 50 integrations, delivering versatile compatibility. It supports various channels including web, email and messages through Facebook Messenger and SMS. DeepConverse is applicable across several industries such as gaming, retail, education, consumer electronics and more, offering automated and enhanced support experience for various customer queries.

Celayix

celayix.com

Celayix is an AI-powered workforce management platform that offers employee scheduling, time and attendance tracking, and various workforce management solutions. This tool is especially useful for large businesses in healthcare, security, retail, and other sectors looking to improve scheduling efficiency and save time and money. Celayix scheduling can help cut scheduling time effort up to 95% as it generates schedules in minutes based on employees' availability, skills, and performance. The tool offers an automatic replacement feature for managing sick calls, no-shows, and last-minute changes, and can recover up to $2,600 per employee per year in absenteeism costs. With Celayix, businesses can easily manage employee schedules, track attendance, and find qualified replacements for sudden changes. The platform offers various integrations and resources, including blogs, case studies, infographics, and videos to provide users with all the necessary information about the tool. Celayix offers various feature packages to suit different needs and budgets, with a free trial to help users evaluate the tool before making a decision. Customers can get in touch with Celayix support through the support page or contact the company directly. Overall, businesses looking for a comprehensive workforce management software can benefit from Celayix's AI-powered solutions.

Workteam

workte.am

Workteam is a cloud-based employee management solution that strives to maximise staff retention in organizations by increasing employee engagement and productivity through gamification strategies.

Netomi

netomi.com

Backed by the world’s top AI leaders and trusted by the largest global brands, Netomi is the leader in customer experience AI for enterprises. Netomi provides multimodal and omnichannel Sanctioned Generative AI, ensuring brand-safe conversations at scale with built-in AI governance controls for accuracy, security, and data privacy. Our innovative AI deployment guarantees cost savings, operational efficiencies, and boosts in customer satisfaction, loyalty, revenue, and profitability. Netomi’s no-code solution deploys in weeks, scales automatically, and offers comprehensive tools for non-technical users to easily manage CX AI at scale. This results in a lower total cost of ownership, faster time to market, and reduced reliance on developer resources. Founded in 2016, Netomi leverages the latest AI developments to enhance customer experience, empowering brands with high-quality automated support and tools to augment human agent teams. In a rapidly evolving AI landscape, Netomi makes it easy for brands to meet rising customer expectations and deliver exceptional service.

Posh AI

posh.ai

Posh is a venture backed conversational AI company that spun out of MIT's AI lab in 2018. We are committed to democratizing access to banking and accelerating the responsible adoption of AI for financial institutions, transforming how they serve their communities and employees. We transform how financial services companies connect with their customers and automate contact center workflow. Our AI platform spans messaging and voice channels.

Atomicwork

atomicwork.com

Atomicwork is the leading provider of modern service management software, empowering IT teams to automate employee support and service delivery through AI. Atomicwork brings your employees, IT systems, HR operations and business process automation together to drive a productivity impact across your organization. Atomicwork helps you improve employee productivity and enterprise efficiency by enabling you with a digital enterprise experience for all business processes with AI-first workflows automation.

Kenyt

kenyt.ai

Kenyt.AI's product is a conversational customer engagement platform, helping businesses to deeply engage with their customers through a high quality human-like experience. Kenyt Chatbots and Voicebots support multiple languages and produce superior customer engagement because of its advanced AI engine with 95% accuracy, which is way higher than the industry average. The system consists of multiple reusable workflows, like choosing an item on an ecommerce portal, processing payments, booking appointment, etc. and at the same time creating a permanent back-channel for marketing through messaging apps. As computing moves from touch/typing to chat & voice over next few years, Kenyt.AI with its deep conversational and workflow intelligence is best positioned to provide a high quality conversational experience to businesses globally, capitalizing on the market opportunity of upwards of $5B/annum. Founding team comes from IIT Roorkee and IIT Mumbai each having 15 years of relevant industry experience.

Supervity

supervity.ai

Supervity (formerly Techforce.ai) empowers business teams to achieve faster outcomes by enabling them to rapidly automate and share knowledge work with its AI Coach. Today, over 12000 business users – from established corporations to fast growing start-ups – are using Supervity's no-code AI-enabled platform that has transformed the workplace. The use cases vary across industries and business functions helping companies improve sales outcomes by up to 30% and increase operational productivity by up to 70%. The solutions offered by Supervity can cover business processes of software companies and their customers. The solution supports both UI and API based integrations for business teams to automate their manual work. The platform is built with team collaboration at it’s core for users to create and share no-code automations as reusable digital skills with colleagues and customers. Supervity also enables product-led companies to help their end users achieve faster outcomes with AI Coach. It is one of the very few companies which offers embedded RPA, Conversational AI and OCR AI capabilities “as-a-service” in white labelled model. Currently the company is working with large system integrators like KPMG, IBM and Accenture and building industry specific solutions in the Financial Services, Healthcare and Federal market segments.

Espressive

espressive.com

Espressive delivers enterprise-ready digital workplace assistance that reduces costs while boosting employee experience, productivity, and satisfaction from day one. Espressive Barista, our virtual support agent (VSA) for the enterprise, combines the perfect blend of digital experience, intelligence, and automation to deliver employee self-help that exceeds human capability to elevate the experience of getting help at work. Barista takes on the role of the service agent, bringing the best of human experience with the best of artificial intelligence. Leveraging a proprietary and domain-specific large language model (LLM), the Employee Language Cloud, as well as integration with generalized LLMs, Barista automates resolution of employee questions, issues, and requests with personalized experiences that result in employee adoption of 80 to 85% and reduced help desk call volume of 50% to 70%.