DigitalGenius is the code-free customer experience platform for e-commerce and retail powered by artificial intelligence.
Their AI solution continually learns and evolves from every interaction within their customer network, leveraging more than 50 pre-built use cases, customizable processes, and integrations to help make customers happy.
They work with forward-thinking e-commerce and retail businesses around the world such as ON, Selfridges, G-Star, Volcom, Mytheresa, and many others to power better customer experiences online.
With DigitalGenius, they will:
* Deliver a frictionless buyer journey for e-commerce customers
* Drive excellence and future growth with AI for e-commerce
* Confidently manage unpredictable and seasonal spikes in volume
* Proactively address and resolve issues before customers contact them
* Meet consumer expectations online and offline
* Implement and use e-commerce automation at scale
* Empower agents to successfully serve customers at every touchpoint
* Quickly achieve Zero Backlog with backlog automation
They help businesses deliver exceptional customer experiences with:
* A continuously evolving and improving e-commerce AI platform, built from learnings with forward-thinking e-commerce businesses around the world
* 50+ pre-built use cases specifically for e-commerce to easily manage seasonal & unpredictable spikes
* Proactive interactions providing up-to-date information on deliveries and returns
* Best practices learned from a network of the most innovative e-commerce companies, enabling tailored responses and journeys
* Customizable integrations and processes tailored to customers' requirements
Easily Access DigitalGenius:
* Cloud Technology (SaaS)
* Always on: 24/7 365
* Multiple languages are available
* Get set up in 1 week with no/low code integrations
* Channels Agnostic: Self-Service, Email, Bots, Agents, Proactive, Pre-sales & Voice
Prohlášení: WebCatalog není nijak spojen, spolupracující, autorizován, schválen ani jinak oficiálně propojen s DigitalGenius. Všechny názvy produktů, loga a značky jsou majetkem jejich příslušných vlastníků.