Page 26 - Top Zendesk Alternatives
Neuron7.ai
neuron7.ai
Neuron7.ai is the leader in Service Resolution Intelligence, delivering 90%+ resolution accuracy in complex service environments. Neuron7 brings together knowledge from people, data, and interactions across thousands of products and issues into a Smart Resolution Hub. AI offers the best next step with turn-by-turn guidance (like a navigation app) seamlessly integrated within your existing workflows. Customers resolve issues faster, the first time, with 90%+ accuracy and answers in seconds. -Expert knowledge capture -Faster resolution times -Increased call deflection -Increased first time fix -Improve CSAT -Faster onboarding Neuron7 is headquartered in Santa Clara, CA, partners with Microsoft, Salesforce, SAP, and ServiceNow, and is backed by ServiceNow Ventures, Battery Ventures and Nexus Venture Partners.
livepro
livepro.com
livepro a premier knowledge management (KM) system that focuses on providing accurate answers to both employees and customers. Trusted globally for over two decades, livepro streamlines intricate processes, communicates critical updates in highly regulated industries, enhances productivity by reducing training times, and providing valuable management insights. With its AI-assisted search, livepro seamlessly delivers governed knowledge across web, chatbots, CRMs, and self-service portals, offering a comprehensive omnichannel experience from a single source of truth. At livepro, they pride themselves on having the system that is the easiest-to-use, easiest-to-manage and a team that is the easiest to work with – always.
Turf
useturf.io
Turf is the community platform for SaaS companies. The platform provides easy to use forums that empower in-depth discussions between your users. Let your users perform self-service by answering each others questions. A community built with Turf provides one single meet point for your users with community forums, customer feedback boards, knowledge bases & help centers, roadmap displays, changelogs, feature requesting, bug reporting, academy functionality, technical documentation hubs, and online community events. The Turf platform lowers support costs by 54%, lowers churn rates by 32%, and cultivates 3 times higher customer engagement.
BOTWISE
botwise.io
BOTWISE is the ultimate knowledge base for customer service - empower your team members and clients to find more and faster! It lets you seamlessly create, manage, and look for the right information within your company. They save our clients 1h per agent daily! Thanks to BOTWISE, you can: - Reduce the average handling time of your customers' inquiries with state-of-the-art contextual search - no more endless clicking! - Speed up response time thanks to the integration of different sources of information - Reduce the number of complaints and angry customers thanks to dedicated insights for managers - Reduce training and onboarding times with smart updates and knowledge-base management
Synthetix
synthetix.io
Synthetix is a decentralized liquidity provisioning protocol built on Ethereum and Optimistic Ethereum (a layer two scaling solution built on Ethereum). Synthetic assets, and associated products, are collateralized by stakers via Synthetix Network Token (SNX), which when locked in a staking contract enables the issuance of synthetic assets (synths). This pooled collateral model allows users to perform conversions between synths directly with the smart contract, avoiding the need for counterparties. This mechanism solves the liquidity and slippage issues experienced by DEXs. Synthetix liquidity powers a range of derivatives and on-chain financial instruments. You can learn more about the two types of synthetic assets that protocols will integrate to create on-chain derivatives. The Synthetix Protocol does not operate any user-facing front-ends, which allow users to trade. Instead, it serves as a backend liquidity provisioning tool to support user-facing DeFi applications. There is a growing number of protocols that utilize this capital and generate trading fees for stakers.
Guidejar
guidejar.com
Guidejar is a versatile SaaS platform designed to simplify the process of creating interactive product demos, guides, and tutorials. With its user-friendly browser extension, you can capture your workflow step by step at your own pace without the need for complex video editing. Customize your guides with your own branding, manage steps effortlessly, and choose from various guide views to engage your audience effectively. Guidejar also offers features like customizable call-to-action buttons, intuitive organization, and SEO optimization to help businesses provide informative content and improve their online presence. Additionally, it empowers businesses to build a no-code Help Center within seconds, allowing customers to find answers independently and reducing the support team's workload.
ScreenSteps
screensteps.com
ScreenSteps is a knowledge ops solution that helps companies overcome training and performance challenges by solving their root problem — an inability to transfer knowledge efficiently to their employees. The knowledge ops solution tackles your knowledge transfer problem by providing you with a: 1. Software: A knowledge ops platform to create and manage your digital guides and training courses 2. System: The Find & Follow Framework to make knowledge transfer more effective ScreenSteps also provides coaching and consulting services to help companies successfully implement the Find & Follow Framework, build Knowledge Operations Teams, and improve their knowledge operations, knowledge transfer, and employee training.
Shelf
shelf.io
Shelf is a modern knowledge platform that helps on-demand businesses improve service and increase productivity with fast, helpful answers to customer and employee questions. Shelf's MerlinAI listens for questions and instantly suggests the best answers in search, self-service portals, web forms, chat, CRM, support apps, and contact center platforms. Identify gaps between questions and answers with Shelf analytics and automate content publishing to every channel.
CoSupport AI
cosupport.ai
CoSupport AI has officially received a patent for its developments in the field of multi-model message generation architecture, Patent US11823031B1. CoSupport AI – the solution that enhances customer support and empowers businesses with data-driven insights. Leveraging Natural Language Understanding, CoSupport AI ensures exceptional customer service and delivers unparalleled Business Intelligence to core departments. It consists of 3 components: Agent, Customer, and BI. They work in synergy to boost Customer Support team productivity, fully automate customer requests, and offer remarkable business insights with the power of generative AI. To achieve this, we integrate with your company’s data sources and use machine learning to create a comprehensive AI solution, tailored to your business. CoSupport AI Components: * CoSupport Agent – an AI assistant for your human agents that boosts their productivity. CoSupport Agent optimizes and reduces ticket processing time by providing reply suggestions, based on context from the entire conversation thread. With increased agent efficiency, you can cut down customer support costs by 30-80%. * CoSupport Customer is a self-sufficient AI tool that delivers highly accurate responses to your customers. CoSupport Customer is an autonomous AI-powered system with access to the entire product knowledge base, including website pages, product FAQs, and external APIs. It saves thousands of man-hours by handling up to 100% more of your customer requests. * CoSupport BI reinvents the decision-making process and delivers game-changing business insights in seconds. It's an AI Business Analyst connected to your company's data sources, including real-time information from your CRM. This way it generates content, offers insights, and draws analytical conclusions, based on context relevant to your products and customers.
TeamUltim
teamultim.com
TeamUltim is a web app for personnel management and shift scheduling, which perfectly fits the needs of small and medium-sized businesses in retail, catering, sports, hospitality and professional services. Schedule shifts, manage paid time-offs and absences, let your team swap shifts and get comprehensive reporting on all of this with TeamUltim.
Cardagraph
cardagraph.com
Cardagraph is the first platform to help product leaders and teams plan using reality instead of assumptions and estimates. Simple connections to the tools you use (Jira, Gitlab, Productboard, etc.) allow Cardagraph’s Execution Intelligence™ to give realistic completion dates that help you more accurately set and meet the expectations you give to other parts of the business. Set expectations based on reality so you can meet those expectations more reliably.
SimpleCrew
simplecrew.com
SimpleCrew gives field teams an easy system for tracking and managing the work that's getting done out in the field. An accountability-first approach to every step of the field team management.
Revuud
revuud.com
Revuud is an online marketplace connecting healthcare systems looking to hire, and IT talent looking to work. Revuud leverages technology to transform how healthcare systems and talent choose one another, engage together, and develop trusted relationships. It’s human-centered technology at its best. Whether you are a healthcare system looking to hire, or talent looking for work, Revuud assures you will have a simplified, streamlined, and superior experience.
PurelyTracking
purelytracking.com
Purely Tracking streamlines everything and helps to track it all right from monitoring employee time & attendance,work accountability,client project management & data collection despite of where ever they are
Employee Adventure
employeeadventure.com
Employee Adventure is an all-in-one employee management tool, perfect for small and medium businesses. Our SaaS offers a variety of features that will ease the workload an HR department has to perform. Some of the features include - Setting objectives - Managing timesheets - Employee profile - Voting systems - and many more
WorkAxle
workaxle.com
WorkAxle is an end-to-end Workforce Management System designed to make managing your deskless and workers easy and efficient. It is a high-level multifaceted system that can handle complex workforce management challenges, at any scale.
Workforce Next
workforcenext.in
Best Employee Monitoring Software in India With Time & Employee Productivity Tracking for Inhouse, Remote, Hybrid at 120 Only.
SubItUp
subitup.com
SubItUp is an industry-leading, intelligent and customizable online employee scheduling platform built around your business. SubItUp streamlines and improves your scheduling processes by first using a team of experts to understand them. Our workforce experts then help you configure SubItUp to automate collection of availability and schedule generation, eliminate scheduling conflicts across your enterprise, build time clocks that work for your team, communicate time-and-attendance data to your payroll software, and meet the highest accessibility and compliance standards along the way. It's time to get your time back. It's time to automate the management of your workforce. And, it's time to focus on all of the other tasks you need to do every day. SubItUp's proprietary platform was developed from the ground up to maximize the time you spend dealing with business-related tasks and minimizing workforce management issues.
Napta
napta.io
Napta is the SaaS solution made to carry out more projects while improving employees commitment. Napta identifies the best staff for each project (based on availability, skills, geographical location ...) and outdates your Excel for human resources! Napta improves your operational performance by helping you: - manage staffing requests - identify the most relevant staff for each project in real time - optimize the projects planning - map all your employees' skills and aspirations - conduct 360° feedback with your teams Napta increases your employees' commitment: it is a collaborative tool that brings more transparency to the staff regarding projects and resources management. The employees can express their interest in future projects through the software, and specify which skills they'd like to develop in the upcoming weeks. Napta is a customisable and easy-to-use solution that will perfectly connect with your existing IT landscape. Let's finally bring business challenges and employees commitment together!
Aidbase
aidbase.ai
Aidbase is an AI-Powered eco-system designed to enhance customer support in start-ups. The eco-system features various products including an AI Chatbot that acts as the customer support agent, an email support component that handles customer support emails, and an AI-powered ticket system that resolves customer issues efficiently. Aidbase also offers 'Elements', a feature that allows to create a fully embedded AI-powered support experience in the startup's own app. The platform helps in training AI models through a multitude of sources like website content, YouTube videos, and other documents to understand and emulate the brand's offerings accurately. In addition to autonomous AI solutions, the platform also includes AI-assisted areas acknowledging when human intervention may be necessary. With Aidbase's No Code Form Builder feature, custom ticket forms can be created intuitively. The AI also learns from the startup's knowledge base and previous tickets, making it smarter with time. Aidbase also provides a 'Smart Suggestions' feature where the AI suggests solutions from users with similar issues. Aidbase's compatibility extends to a broad range of third-party tools and services. Aidbase Elements allow for integration, design, and implementation of support pages in different ways.
Amploo
amploo.io
Amploo is a comprehensive collaborative solution designed for SMEs, encompassing team cooperation, management, corporate learning, HR functions, and more. It consolidates all these features into a single, convenient platform, eliminating the hassle of juggling multiple tools.
Sinch Engage
engage.sinch.com
Sinch Engage (formerly known as MessengerPeople) is your all-in-one platform to leverage WhatsApp, Facebook Messenger, Instagram Direct Messaging, Apple Messages for Business, Telegram, Viber and Webchat easily and professionally for marketing, sales, and customer service. Sinch Engage is trusted by thousands of SMBs and enterprises, giving them a seamless entry into conversational messaging. Rely on our official partnerships with all relevant messaging apps, a 100% privacy compliant platform and a large global team of experts available 24/7. Sinch Engage is an integral part of the Sinch family. Sinch, the Customer Communications Cloud, powers meaningful conversations at scale across messaging, voice, and email to help businesses deliver unified, personalized experiences that truly revolve around their customers, no matter the channels they use — with a single partner.
DeepConverse
deepconverse.com
DeepConverse is an advanced artificial intelligence platform aimed at automating customer service processes. Through the use of AI chatbots, DeepConverse enhances customer experience and contributes towards business growth. The AI tool's key capabilities include the use of next-generation support chatbots to facilitate more efficient and guided support, and interactive decision trees for handling complex tickets. DeepConverse also utilizes an Answer Engine, leveraging existing knowledge resources for quick launching. The system integrates with Zendesk LiveChat, featuring agent handover capabilities where it can rapidly scan for relevant support agents. It provides rich analytics which help in making informed decision and saving support costs, coupled with an in-built form builder for streamlining support processes. DeepConverse is programmed with more than 50 integrations, delivering versatile compatibility. It supports various channels including web, email and messages through Facebook Messenger and SMS. DeepConverse is applicable across several industries such as gaming, retail, education, consumer electronics and more, offering automated and enhanced support experience for various customer queries.
Idiomatic
idiomatic.com
Idiomatic is a cutting-edge customer intelligence platform utilizing artificial intelligence to analyze customer feedback and turn it into a comprehensive voice of the customer image. The platform identifies customer pain points, drivers, and sentiment across various contact sources. It specifically assists customer support, customer experience, and product teams in leveraging existing user feedback effectively to improve product, service, or operational developments. Idiomatic's primary aim is to uncover the 'why' behind customer feedback with advanced AI tailored to your business. This eliminates dependence on general text analytics and manual analysis. The platform uses AI to analyze all types of customer feedback across various data sources, including customer support, customer surveys, app reviews, social media, forums, and product reviews. Core features of the platform include custom data labels organized in easy-to-understand categories, AI-generated ticket group summaries, custom sentiment analysis models, and ability to create and track different user segments. Other features include automated routing and escalating support tickets based on the issue, the ability to build, schedule, and share custom reports on customer issues, and calculating fully-loaded cost per ticket per help desk channel, customer segment, and customer issue. These features aid businesses in streamlining support operations, decreasing costs, and improving product satisfaction.
Celayix
celayix.com
Celayix is an AI-powered workforce management platform that offers employee scheduling, time and attendance tracking, and various workforce management solutions. This tool is especially useful for large businesses in healthcare, security, retail, and other sectors looking to improve scheduling efficiency and save time and money. Celayix scheduling can help cut scheduling time effort up to 95% as it generates schedules in minutes based on employees' availability, skills, and performance. The tool offers an automatic replacement feature for managing sick calls, no-shows, and last-minute changes, and can recover up to $2,600 per employee per year in absenteeism costs. With Celayix, businesses can easily manage employee schedules, track attendance, and find qualified replacements for sudden changes. The platform offers various integrations and resources, including blogs, case studies, infographics, and videos to provide users with all the necessary information about the tool. Celayix offers various feature packages to suit different needs and budgets, with a free trial to help users evaluate the tool before making a decision. Customers can get in touch with Celayix support through the support page or contact the company directly. Overall, businesses looking for a comprehensive workforce management software can benefit from Celayix's AI-powered solutions.
EdgeTier
edgetier.com
EdgeTier is a real-time AI software that monitors conversations and provides valuable insights to enhance customer experience. It enables customer engagement teams to improve efficiency and turn agents into superstars. The software analyzes data and makes it readily accessible, allowing teams to respond to changes and trends in real-time. The software offers several features to enhance customer engagement. Sonar provides real-time trend detection to react faster to customer communications. Index enables flexible meaning-based search and tagging to quantify unstructured data. Coach helps improve agent effectiveness by providing a comprehensive picture of their performance over all interactions. Assist delivers personalized agent prompts for faster responses. EdgeTier is trusted by customer-focused leaders to unlock their customer reality, drive retention, and improve customer experience. It has been successfully implemented by companies like Abercrombie & Fitch, CarTrawler, and Codere Online. The software is compatible with major players in the industry such as Salesforce, Live Person, Zendesk, and Kustomer, and can be integrated easily with existing software stacks. It supports multilingual capabilities and allows organizations to work across different languages, time zones, and cultures. EdgeTier offers galaxy-class scalability and processes millions of messages daily. It ensures real-time communication by working in real-time and processing messages as they are sent and received. The software also provides off-the-shelf efficiency and insights, making it a valuable tool for contact centers with more than twenty agents. Overall, EdgeTier empowers customer engagement teams with advanced AI capabilities to improve efficiency, responsiveness, and customer satisfaction.
Interactions
interactions.com
Interactions provides Intelligent Virtual Assistants (IVA), which are AI-powered tools that enhance communication between businesses and consumers. Their technology combines artificial intelligence with human understanding to create engaging and effective interactions. The main goal of Interactions' IVA is to improve customer experience and streamline communication processes.Interactions' IVA is designed to handle a wide range of tasks, allowing businesses to optimize their customer engagement efforts. It can assist in customer care, ensuring that inquiries and issues are effectively addressed. The IVA is also capable of providing PCI compliance, ensuring the security of sensitive financial information. Additionally, it can manage social customer care, enabling businesses to effectively engage with customers on social media platforms.One of the key features of Interactions' IVA is its ability to understand and communicate at a human level. This means that customers can interact with the IVA naturally, using their own words and without being limited by language barriers or complicated queries. The IVA also reflects the brand persona of the business, allowing for a personalized and consistent customer experience.Moreover, Interactions' IVA can automate transactional or data-driven tasks, freeing up human agents to focus on more complex issues that require personal attention. This improves agent productivity and creates a more positive work environment for employees.Overall, Interactions' Intelligent Virtual Assistant offers businesses the opportunity to enhance customer communication, optimize labor resources, improve customer experiences, and streamline their operations.
Botbuz
botbuz.com
BotBuz positions itself as a powerful, no-code chatbot platform that empowers businesses of all sizes to enhance their customer experience, boost sales, and streamline their operations through the use of intelligent, multi-channel chatbots across various platforms like WhatsApp, Instagram, Facebook Messenger, and more.
Workteam
workte.am
Workteam is a cloud-based employee management solution that strives to maximise staff retention in organizations by increasing employee engagement and productivity through gamification strategies.
InteliWise
inteliwise.com
InteliWISE is an enterprise AI chatbot and omni-channel conversational AI platform. InteliWISE provides AI-powered customer engagement solutions, including AI chatbots, voicebots, and live chat/messaging tools for enterprise customers. The platform offers capabilities for automating customer service, sales, marketing, and other business processes through conversational AI. It provides omni-channel support, allowing chatbots and voicebots to be integrated across channels like web, mobile, messaging apps, and voice assistants. InteliWISE claims its solutions can significantly reduce customer service costs and handle high volumes of interactions automatically. The platform is configurable and provides access for customers to train and customize the AI models powering the chatbots and voicebots. InteliWISE serves over 200 enterprise and small business customers across industries like e-commerce, customer service, and marketing. The company was recently acquired by Efecte Plc, a Finnish enterprise software provider. InteliWISE appears to be a mature conversational AI platform focused on driving automation and cost savings for enterprise customer engagement and business processes.