Juphy
juphy.com
Manage all customer notifications and support requests in one place. Talk to your teammates over Juphy to deliver the fastest solution to your customers on all communication platforms. Juphy, the AI-driven sales and customer support assistant designed for e-commerce businesses, empowers companies to significantly boost their website and social media conversion rates by 20%. With its 24/7 availability, Juphy offers intelligent automated support, personalized product recommendations, and effortless sales interactions through website chat and social media channels, ensuring a seamless customer experience.
HelpDocs
helpdocs.io
HelpDocs makes beautiful, easy to use support pages for product-focused teams. Knowledge bases that're easy to maintain, always relevant, and look great. It is solving customer support at scale with self-serve options that customers actually want to use. Better for your customers, and with a reduction in support volume, better for your bank balance too.
Decagon
decagon.ai
Decagon is the most advanced AI platform for customer support. Trusted by companies like Eventbrite, Bilt, Webflow, Substack, Vanta, Rippling, and Curology, Decagon's AI agents do more than just respond to customers - they can analyze conversations, create custom workflows, connect to your existing knowledge bases, and integrate with your preferred CX tools to deliver the best experiences to your customers.
Rasa
rasa.com
The Rasa Platform is the leading open generative conversational AI platform to build and deliver next-level AI assistants. With Rasa, brands can leverage the power of generative AI to create adaptive brand experiences for their customers. By automating processes, improving customer satisfaction, and gathering valuable insights, Rasa enables brands to create exceptional customer interactions while reducing costs. Trusted by startups to Fortune 500 companies, Rasa ensures data privacy, security, and scalability for enterprises of all sizes. Rasa is privately held with funding from Accel, Andreessen Horowitz, Basis Set Ventures, and others. The company was founded in 2016 and is remote-first with a presence in San Francisco, Berlin, London, Paris and Belgrade.
NewOaks AI
newoaks.ai
Unlock the potential of your small to medium-sized business (SMB) with its cutting-edge ChatGPT-powered chatbot. Seamlessly convert customer queries into appointments through 24/7 SMS conversations. Enhance your customer engagement and streamline your booking process effortlessly. Whether it's scheduling appointments, answering inquiries, or providing assistance, its AI-driven solution ensures a personalized and efficient experience for both you and your customers. Experience the future of appointment booking with our innovative conversational platform.
Workpro
workpro.com
Workpro complaints management software enables you to record, manage and report on all complaints and in one easy-to-use system. Workflow tools guide users through the correct procedure, improving service and productivity, while comprehensive dashboards and reporting functionality improve management visibility and root cause analysis. Workpro comes ready to go with a configurable complaints process including complaint and FOI/SAR case types. Cloud or on-premise hosting available. Workpro is developed by CAS Ltd, an employee-owned technology company. They specialise in case management systems for complaints handling, HR/employee relations cases and other regulated casework. With over 18 years’ experience, their trusted Workpro case management software is used by public and private sector organisations worldwide.
Chat Board
chatboardapp.com
Chat Board is a web app that helps you automate business customers’ communication with artificial intelligence-driven chatbots and a chat system integrated with the most-used platforms. Seamlessly connect OpenAI (ChatGPT) and Google to unlock powerful AI features.
Spechy
spechy.com
Spechy helps you provide faster and more effective customer service by combining all your customer communication channels on a single platform. THE MOST FLEXIBLE MULTI-CHANNEL COMMUNICATION PLATFORM You need to decide which communication channels your customers have customer experience with and how you can optimize those channels. Most importantly, you need to make these decisions based on accurate information. That's why we've built our platform on transparency, flexibility and new technologies, so you can trust every data point, every measurement and every decision you make. MULTI-CHANNEL COMMUNICATION If your customers contact you via phone, email, live support, video or social media, you can automatically respond to them using Spechy's multi-channel communication platform. Representatives will have access to all communication channels and customer data from a single user interface, and you will be able to serve customers through their preferred communication channel.
Hachly AI
hachlyai.com
Hachly AI is an AI-powered conversational engagement platform that helps businesses increase conversions. A fully functional AI-powered Engagement & Conversation system and an AI SDR for your website to handle visitor conversations and convert them to customers. You will have access to a platform where you can create and set up chatbots for your business. We will help you with integration and tailoring the chatbot to your business needs.
Hornbill
hornbill.com
Hornbill is an innovator of cloud-based business collaboration technology and applications that engage teams, optimise operations and deliver better customer experiences. Our new collaborative Service Management application combines 2 decades of ITSM experience with a powerful, innovative collaboration platform, allowing teams to connect anywhere, anytime, in any language. Hornbill’s software supports customers at thousands of commercial and governmental sites worldwide.
Albus
usealbus.com
Albus is an AI-powered Slack search and web assistant designed to enhance productivity and streamline information retrieval for teams. It enables support agents to resolve complex customer queries quickly by searching through a company’s internal knowledge bases, including platforms like Intercom, Confluence, and HubSpot. Key Features: * AI Co-Pilot: Albus acts as a virtual assistant, helping agents find the information they need instantly, which improves first-call resolution rates and reduces the time spent searching for answers. * Unified Search Experience: It connects with over 50 work applications and documents, providing a comprehensive search across all relevant sources to deliver accurate responses. * Quick Setup: Albus can be integrated into existing workflows in under five minutes, requiring no complex configurations or data centralization. * Contextual Understanding: The AI goes beyond simple keyword matching, understanding the context of queries to provide precise answers with direct links to source materials. * Customizable Access: Organizations can tailor data access and permissions, ensuring that team members only see the information relevant to their roles. * Security and Compliance: Albus is SOC-2 Type II certified and adheres to ISO 27001 and 27701 standards, ensuring data protection and privacy. With over 400 organizations using Albus, it significantly reduces onboarding time for new agents and enables teams to provide exceptional customer support.
Boulevard
joinblvd.com
Boulevard offers the first and only client experience platform purpose-built for appointment-based, self-care businesses. It has earned the trust of thousands of salons, spas, barbershops, MedSpas, and other self-care businesses across the nation by striving to give them the same incredible service and support they give their clients. Its innovative platform delivers personalized, enjoyable experiences with online appointment scheduling, seamless business management, marketing, and payments that are simple, elegant, and reliable. Developed in collaboration with industry-leading owners and operators, its easy-to-use platform-as-a-service is carefully designed to drive revenue, automate workflows, and convert every visitor into a valuable, long-term client. By facilitating a better, more personalized client experience, it empowers businesses to give their clients more of the magical moments that matter most. As a venture-backed, fully remote startup based in Los Angeles, it is innovating at the intersection of beauty and technology. It is thoughtfully unapologetic about challenging the status quo in its pursuit to help people become the best version of themselves. It leverages technology, design, and style to unleash the untapped potential in all of us, drive real results, and improve the lives of its customers and the clients they serve.
KnowledgeOwl
knowledgeowl.com
Clean, simple and intuitive, KnowledgeOwl makes it easy to build and maintain a knowledge base for your customers and employees. A no-nonsense knowledge base software, ready to improve employee knowledge and customer satisfaction. Ít customers' favorite features include: * Intuitive and easy to use editor: create and edit articles in our WYSWIG (what you see is what you get) editor. * A Search that works: be confident your readers can find the information they need quickly. * A Glossary that helps: auto-highlight terms within an article, and scroll over to get the definition. * Straightforward pricing structure: all features available on all plan levels, no sneaky snakes here. * Unlimited readers: even if they need to login to access the knowledge base. * Full branding and Theming Control, plus private domain at all subscription tiers * Ability to split out content to different reader groups, choose who can access what information on your knowledge base. * Embeddable contextual help widget to surface your knowledge base content in your site or app * Flexible Table of Contents organization and navigation: go as many levels deep as you want! * All themes are mobile responsive out of the box * Support a small company with a big heart: we're a B Corp and we're a part of 1% for the Planet & People
Ingeniux
ingeniux.com
Powerful .NET content management software for digital marketing, modern websites, and customer portals. Ingeniux is the leading provider of intelligent content management and digital experience software. Ingeniux technology empowers organizations to manage world-class websites and vibrant online communities across web, mobile, and tablet platforms. Ingeniux software is available as a hosted service (SaaS) or an on-premise application. Ingeniux delivers unparalleled service and support to customers worldwide.
Zupport AI
zupport.ai
Live Chat Support for SaaS Companies. Our mission is your customer's satisfaction. Zupport AI will automatically answer common questions, report bugs, identify similar issues, and escalate to a human agent when needed.
HReasily
hreasily.com
HReasily is a cloud-based HR solutions company that provides Software as a service (SaaS)
Woffu
woffu.com
Woffu is the time management platform that allows you to enter the world of the liquid workforce, by optimizing time-management, easily balancing work-life and increasing productivity. Our software improves the relationship between employees and employers, eliminating conflict through the optimization of time management. It is a collaborative platform that saves 85% of the costs invested in time management, and reduces absenteeism by 20%, rising the overall productivity of the company. Among its benefits we find that it does not require training; turnkey configuration; 100% adapted to the country's legislation; integrable API; mobile app and can be connected to ERPs.
Coast
coastapp.com
Coast is the all-in-one workspace for teams that want a better to manage team communications, tasks, checklists, scheduling, and workflows. From your phone to your desktop, Coast is easily accessible from anywhere at any time.Thousands of teams and businesses use Coast to replace emails, texting, spreadsheets, and paper checklists & schedules. By having all your employees working in one place, Coast improves your team's productivity and accountability, and saves hours of time every week.
Knowlarity
knowlarity.com
Knowlarity is the largest provider of cloud based communications solutions to businesses in Southeast Asia and Middle Eastern markets. Knowlarity is headquartered in Singapore and was founded in 2009. Knowlarity pioneered a unique cloud communication technology for Asian and Middle eastern markets in 2009 and today has more than 15,000 paying businesses customers in these markets. It helps the business grow their revenue faster with its proprietary customer communication technology platform SuperReceptionist. In last 7 years, the company has grown from scratch to a global venture with 300+ employees, 1,000 partners and 8 offices in India, Southeast Asia and Middle East. Known for its innovation and process excellence, Knowlarity has received various awards such as the Amazon Excellence Award, Silicon India start-up of the year, Nasscom Emerge 50. The company has raised capital from global investors like Delta Partners, Sequoia Capital and Mayfield fund and is trusted by global companies including Google, Amazon, Uber, Practo, Ola, Zomato, Swiggy, Deliveroo, Yzer among others.
Bonfire
justbonfire.com
Bonfire is a B2B EaaS (Experience as a Service) concierge chatbot, leveraging AI to enable businesses to captivate their users with engaging experiences from the very first interaction. Bonfire enables companies to create AI-powered chatbots, trained on their data. Simply connect the apps you use to train the AI, define the use case, and integrate into your website - no coding needed.
MegaCHAT
megachat247.com
MegaCHAT is a sales chatbot platform for omnichannel sales and marketing automation. It offers the following features: * Personalized, interactive conversations that can precisely capture micro-moments * Various "RoleBot" chatbots that can operate 24/7 like a real person * Integrated Quick-Commerce system for product display, inquiry, ordering, online payment, and shipping * Voice recognition (speech-to-text) support * Multiple payment method integration Key benefits and offerings include: * Free lifetime chatbot account and 3 MegaCHAT user licenses for new sign-ups * Free PARA enterprise branding package (worth HK$800) * 30% discount on upgrading to AI WorkBots like OrderBot, SocialBot, CouponBot * 1-hour onboarding training session (worth HK$2,500) *The platform emphasizes providing a better customer experience in marketing, sales, and management through the conversational commerce capabilities. It aims to help businesses create new sales opportunities through chatbot-driven interactions. MegaCHAT is offered by Parami Co Limited. The website provides information about the company, management team, blog, user manuals, and contact details.
CodiBot
codibot.ai
Empower your business with CodiBot, the bleeding-edge AI chatbot solution designed to enhance customer support and engagement. Tailor-made for small and medium-sized enterprises (SMEs), CodiBot offers seamless integration, easy customization, and efficient automation. Elevate your customer service, streamline inquiries, and boost customer satisfaction with CodiBot.
Spur
spurnow.com
Spur is revolutionizing marketing for eCom brands and creators through automations on Instagram, Facebook, and WhatsApp.
QuickBlox
quickblox.com
QuickBlox is a leading provider of real-time communication APIs and SDKs that enable developers to easily add chat, voice, and video features to their applications. The platform offers a comprehensive suite of tools and services to help businesses and developers build high-quality communication experiences within their apps and websites. Some key highlights of the QuickBlox platform include: * Chat API and Feature-Rich SDKs: QuickBlox provides cross-platform SDKs for iOS, Android, JavaScript, React Native, and Flutter, along with a robust REST API. This allows developers to quickly integrate chat functionality into their applications. * Fully Customizable White Label Solutions: QuickBlox offers customizable UI kits and a ready-to-use white-label solution called "Q-Consultation" for virtual consultations and similar use cases. * Cloud & Dedicated Infrastructure: Developers can choose to host their applications on the QuickBlox cloud or on their own dedicated on-premises infrastructure, depending on their business requirements. * Rich Documentation and Constant Support: QuickBlox provides extensive documentation and developer support to guide users through the integration process and help them build powerful communication features. * Security and Compliance: QuickBlox is SOC2, HIPAA, and GDPR compliant, ensuring secure and compliant communication for applications in regulated industries like healthcare, finance, and education. Overall, QuickBlox aims to empower developers and businesses to create engaging communication experiences within their applications by providing a robust, scalable, and customizable platform. The platform's flexibility and comprehensive feature set make it a popular choice for developers looking to integrate real-time chat, voice, and video calling into their applications.
OpenDialog
opendialog.ai
Reduce your operating costs, boost revenue, and exceed the expectations of your customers with OpenDialog’s hyper-personalized AI Chatbots and Advanced Digital Assistants. Our enterprise-grade Conversational AI platform empowers companies in regulated industries to harness the most cutting-edge generative AI securely to automate up to 84% of interactions using natural language conversations across multiple channels, 24/7. Built from the ground up for regulated environments, OpenDialog’s extensive analytic functionality supports compliance, safety, and explainability as well as underpinning continuous improvement and enhancement. Our unique contextual conversation framework accelerates time to value, achieves higher levels of automation, and is easy to adapt and scale, de-risking obsolescence and protecting your investment over the long-term.
WizyChat
wizy.chat
WizyChat is an AI-powered chatbot platform that allows businesses to create custom chatbots trained on their own data. Some of the key features and capabilities include: * Drag-and-drop visual builder to design chatbots without coding * Hybrid approach that combines business logic with AI flexibility * Ability to automatically cover customer journey touchpoints like marketing, sales, and support * Integration with over 30 popular tools and platforms like Intercom, Zendesk, Zapier, and more * Smart web crawler that can extract text data even from JavaScript-heavy websites * Support for over 95 languages and the ability to create powerful AI knowledge bases * Personalized onboarding help, friendly pricing, and no credit card required to get started
QuickCEP
quickcep.com
QuickCEP is an AI-powered conversational platform that helps businesses improve customer engagement and support. Key features include: * AI-powered chatbots that can handle up to 98% of customer support queries, increasing conversion rates by over 30%. * Product recommendation capabilities to suggest relevant products based on customer intent. * Automated learning of business documents and product manuals to provide accurate product information. * Support for order status tracking and returns/exchanges. * AI Email Copilot that can draft responses, learn email habits, and become more efficient over time. QuickCEP offers integrations with platforms like Shopify, and the chatbots are powered by technology like ChatGPT. The company provides a free trial and paid plans, positioning itself as a comprehensive business solution beyond just AI chatbots, including help desk, customer data, and marketing automation tools.
ResolveAI
resolveai.co
ResolveAI is a platform that allows you to create customized AI agents for various business applications, such as customer service, lead generation, and scheduling. The key features of ResolveAI include: * Training the AI agents: You can easily train the agents by uploading documents, website pages, or other data sources like Google Sheets. This allows the agents to stay up-to-date with the latest information. * Customization: You can customize the AI agents to fit your brand, including the style of the chat box and the way the agent communicates. * Integration: You can integrate the AI agents into your website or connect them to your social media platforms like Facebook Messenger, WhatsApp, Slack, and Instagram. This allows you to manage all your conversations in one place. * Monitoring: You can stay informed about new conversations and live agent requests, and even start a live chat when needed. ResolveAI offers different pricing plans, starting from $24 per month for the "Hobby" plan, which includes 1 chatbot, 20 documents, and 500 active chats per month. The "Starter" plan is $44 per month, and the "Plus" plan is $89 per month, with increasing features and capabilities. The platform also offers add-ons, such as the ability to remove the ResolveAI branding for $30 per month, and the option to add additional chatbots for $20 per month. Overall, ResolveAI seems to be a comprehensive platform for businesses to create and manage their own AI agents for various customer-facing tasks, with a focus on customization and integration.
Plantt
plantt.io
Plantt is a Customer Success Relationship Intelligence platform that helps you and your team focus on the right customers, at the right time. With Plantt, CSMs can scale their productivity, embrace a proactive approach, and flip the 80-20 ratio to your advantage.
Quriobot
quriobot.com
Quriobot is a new way of asking your customers questions to gain crucial insights in their preferences while increasing engagement. We do not only provide you with cutting-edge conversational user interfaces, we analyze your existing data and jointly establish your requirements and overviews of insights which need to be delivered. We make sure you collect data which can immediately be used in daily operations. Your customers will appreciate our branded experience compared to all existing online forms out there.
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