Blinger.io
blinger.io
Omnichannel customer support and sales platform aggregating all messaging apps, live chat and e-mail in a helpdesk interface. Blinger.io is the best omni-channel software platform. Get access to the messengers, email and live chat with a single API, interface or integration with helpdesks.
ArrowChat
arrowchat.com
ArrowChat is a social networking software with MySQL compatibility and major internet browsers support.
Chatlio
chatlio.com
Chat with your website visitors directly from Slack. You don't need another chat client to talk to your customers. Simple one minute install. Visitors to your site then can instantly chat with you about pre-sales questions, support issues, etc. while you and your team respond directly from Slack without any additional tools to install or use.
Essembi
essembi.com
Essembi is the software innovation hub that helps software companies accelerate their innovation cycle to become a leader in their market. In today’s fast-paced software world, the pressure to build great software is higher than ever. The speed of your software innovation cycle plays a pivotal role in your success. The successful industry leaders are often those with the fastest software innovation cycle - rapidly collecting valuable feedback, making informed decisions on new product features and delivering high-quality product updates faster than their competitors. Essembi helps software teams speed up their software innovation cycle by delivering the functionality to manage the cycle in one system. When your product management, development, customer support, sales and marketing teams seamlessly collaborate on a single platform, everyone wins - your customers get features faster, your product grows faster and your business scales faster.
Desk360
desk360.com
Desk360 is an omnichannel customer support platform, enabling businesses of all sizes to have a 360-degree view of their customers and utilize a next-gen inbox for their mobile apps and websites. It lets you to communicate with your customers on any channel (email, live chat, social media, WhatsApp, and even a message box inside their mobile apps), while unifying all messages on a single screen for your customer representatives. With Desk360, you can create an inbox for your users to get in touch with you on their own terms. Desk360 offers integrations with the App Store, Google Play Store, and Huawei AppGallery, so you can aggregate all store reviews on a single page and respond to your customers without switching back and forth between your store accounts. Managing your social media accounts with Desk360 is a breeze. You can view and answer all customer messages coming from Facebook, Instagram, and Twitter on a single screen, saving your representatives huge amounts of time. Do you use different email addresses for providing support to your customers? No worries, because you can unify all your email addresses on a single screen. What’s more is that you can create custom FAQ and contact pages on your website to give your customers holistic support from your brand. Discover Desk360 today and start communicating with your customers with pre-defined Desk360 messages prepared by professional translators in 40 languages! Manage your customer messages coming from these 11 channels on one page, and get detailed reports on both products and users. Choose who will be responsible for which project by assigning special agents to each product, and encourage cooperation between teams to increase their performance!
OvationCXM
ovationcxm.com
OvationCXM is the Customer Experience Management (CXM) company helping businesses and their partner ecosystems deliver exceptional customer experiences with complete visibility and precise control so they can own the journey, guide the experience and unleash the benefits. The OvationCXM Platform, CXMEngine, includes pre-built CRM connectors, customer journey orchestration and automation tools, ecosystem aggregation, as well as knowledge delivery and integrated communication solutions in one seamless platform. Customer experience professionals choose OvationCXM because the CXM technology delivers simplicity at a massive scale, streamlining CXM efforts at every customer touchpoint. OvationCXM headquarters is in Tiburon, California, with a nationwide remote workforce backed by Nyca Partners, Telstra Ventures, KeyBank, JobsOhio Growth Capital Fund, JumpStart Ventures, Savano Capital Partners, Capital One Ventures and Commerce Ventures.
Apizee
apizee.com
Live Video Chat, Screen Sharing and Co-Browsing for sales and support teams. Apizee offers visual engagement solutions, helping companies solve complex customer problems faster through personalized remote visual support. Apizee gathers video chat, screen sharing, and co-browsing in one SaaS solution connected to leader sales and support platforms like Salesforce and Zendesk. Apizee provides a data-privacy-first customer experience platform hosted in Europe that scales from 1 agent to several teams and thousands of users.
QuickReply.ai
quickreply.ai
QuickReply.ai is a ready-to-use WhatsApp commerce solution for online store's platforms such as Shopify, WooCommerce, Magento, etc. Within minutes of plugging in, QuickReply syncs information about the store’s: 1. Products, 2. Inventory, 3. Coupons, 4. Customers, 5. Orders. It comes with automated pre planned WhatsApp campaigns for : 1. Recovering Abandoned Carts 2. Order Alerts 3. Order Confirmation 4. Convert COD Orders To Prepaid 5. Upsell & Cross Sell Products 6. Promotional Broadcast with personalized discount coupons and messages 7. Order Refund / Replacements 8. Getting Feedback. and much more... The rest 30% are transferred to one-inbox for human agents to take quick action and to serve their customers faster.
Brandboom
brandboom.com
Brandboom refashioned traditional B2B commerce and wholesale markets, and continues to innovate with its effortless cloud-based line sheets, ordering & invoicing tools, and the industry-standard Brandboom Link. The Connect Marketplace has also revolutionized wholesale marketing by using AI to find the best buyer matches for brands and retailers. With the introduction of shipping and financial services with flowfy, Brandboom is the complete B2B solution to grow and excel your business.
Blutag
blu.ai
Blutag is a turnkey SaaS solution that enables retail companies to deliver voice apps to their customers without coding in just a few simple steps. Blutag enables a voice based experience for your store. Delight your customers and increase customer engagement.
Chosify
chosify.com
At Chosify, we help e-commerce brands achieve the best customer experience. We help them solve the difficult decisions their customers face when they have to choose out of a bunch of similar products. Chosify connects questions to products with a guided selling solution and gives the best recommendations based on answers and customer needs in a well-designed customer journey. Chosify is an easy SAAS solution that marketing teams can use to make the choice for difficult products easier. We achieved more than 30% conversion growth after implementing our flows on multiple webshops. With our tool, we make the life of consumers easier and relieve them about the choices they need to make, and also make difficult choices less time-consuming. Chosify is a Netherlands-based startup founded at the start of 2022. We aim to become the world's leading machine-learning-based choice-making algorithm in the near future.
Aframark
aframark.com
We are Aframark, a cloud based platform that collects & displays product questions & answers on websites. We are the only solution provider that syndicates Q&A in real-time and allows the user-generated content improve sales conversions. FOR YOUR CUSTOMERS Give your customers the convenience to get answers from retailers and fellow purchasers and even post new questions of their own. A combined pool of product questions amplifies the speed for getting appropriate answers faster. This helps your customers to take faster purchase decision which means increased sales for you! FOR YOUR COMMUNITY Grow into something great, together! Our software creates a collaborative environment for your community where you all can work and grow together. You, your associated retailers and your customers can all benefit from the combined pool of answers. Our platform syncs everything in real time – so there’s no downtime for anyone for updating anything.
LiveRecover
liverecover.com
Texts your customers in real-time, converting carts into sales. LiveRecover helps eCommerce stores recover abandoned carts over text message. There's a lot of Shopify apps that promise to help you recover abandoned carts. You'll pay a monthly fee to use those apps, and they'll get to work emailing your customers.
Namogoo
namogoo.com
Namogoo is the world’s first Digital Journey Continuity platform, enabling over 1000 leading global brands to deliver unstoppable journeys for their customers. Namogoo's platform shapes the customer journey to fit each and every shopper by real-time removal of roadblocks and hesitations from the customer journey and delivering what’s needed to keep the customer journey on track - clearing the path to purchase and reducing journey abandonment.
Content Status
contentstatus.com
Content Status provides brands, retailers, and agencies fully automated, on-demand visibility into the status and quality of their product page content. With 50 pre-built E-Commerce connections, companies have a scalable way to immediately know if their product pages are live, complete, accurate, and optimized for all products online. Our 'Share-of-Shelf' capability also allows you to run unlimited keyword searches and see immediate digital shelf results to know how your products - and your competitors - are ranking.
Wali
mywali.co
Wali is a leading provider of AI solutions designed to empower businesses with actionable intelligence and insights. We specialize in harnessing the power of AI to drive business growth, enhance decision-making, and foster innovation. Our robust platform offers a suite of AI tools tailored specifically for businesses, enabling our clients to stay ahead of the competition in today's fast-paced digital landscape. We place a strong emphasis on partnerships and collaborative growth. Our partnership program is designed to help other businesses expand their offerings, reach new markets, and deliver more value to their clients. We work closely with our partners to ensure our industry-leading AI solutions are accessible, affordable, and tailored to their needs.
TeleSign
telesign.com
Telesign provides Continuous Trust™ to leading global enterprises by connecting, protecting, and defending their digital identities. Telesign verifies over five billion unique phone numbers a month, representing half of the world’s mobile users, and provides critical insight into the remaining billions. The company’s powerful AI and extensive data science deliver identity with a unique combination of speed, accuracy, and global reach. Telesign solutions prevent fraud, secure communications, and enable the digital economy by allowing companies and customers to engage with confidence.
SeekStorm
seekstorm.com
SeekStorm is a Search as a Service. Our search API offers web-scale, real-time, full text, instant search for your data and documents. SeekStorm is a Crawler as a Service. A high-performance, focused crawler turns any website into JSON docs with structured data 20x speed and 200x payload compared to Lucene 30x more queries & docs per $ spent than other SaaS
Instaclustr
instaclustr.com
Fully Hosted and Managed Service for OpenSearch OpenSearch is a powerful search and analytics suite that allows for data ingest, logging, search, aggregation, viewing, and analysis. These capabilities enable a wide range of valuable use cases such as logging and application search. Instaclustr Managed OpenSearch is a 100% open source solution, which means you’ll get the benefits of community innovation and vendor choice, while also benefiting from our easy-to- use automated platform and expert support. Incorporate our Managed OpenSearch solution into your current workflows in minutes and free up your valuable resources to focus on the rest of your application stack.
Bonsai
bonsai.io
Bonsai keeps your search evergreen with expert deployment, ongoing maintenance, and maximum data security for Elasticsearch or OpenSearch.
Loop54
loop54.com
Loop54s E-commerce site search and personalisation is powered by proprietary AI. Loop54 AI personalises your site search and category navigation, so each visitor experiences relevant results. While most personalisation tools require months of data collection, Loop54 uses small sets of data to do the work of thousands of rules. Letting you automatically personalise the user experience, fast. Site-search Turn your search box into a helpful sales associate – without the overbearing hovering. - Predictive personalisation - Autocomplete - Learning new words - Spellcheck - Automated ranking & sorting - Content search - Dynamic faceting - Related results Our search increases AOV and conversion rate by 30% on average. Some customers we work with are Not On The High Street, Webhallen, Office Depot among others.
Hawksearch
hawksearch.com
Hawksearch is an Artificial Intelligence driven personalized search and recommendations platform that powers success for any size business across all industries. Our goal is to ensure brands have innovative tools to deliver an accurate, relevant search experiences enabling users to find the relevant results for their needs in context, no matter the device, platform, or language. Having completed over 800+ implementations, Hawksearch is utilized for delivering engaging and personalized search experiences through our innovative features, which enable marketers, merchandisers and developers to accomplish their goals. Hawksearch's advanced machine learning and automation handle all the reactive and day-to-day monitoring allowing your team to focus on the big picture solution. Our conversion analyzer is built to understand your customer's keywords and convert them into phrases contained in your data. With built in metric families and libraries, you no longer need to have hundreds of synonyms to handle unit of measure and other metrics.
SearchStax
searchstax.com
Powerful Search Made Easy SearchStax is the easiest and fastest way for marketers and developers to deliver the most powerful, relevant and robust search experiences. We offer end-to-end software solutions ranging from managed hosted Solr infrastructure on the backend to advanced and personalized site search on the frontend. SearchStax Managed Search - Fully-Managed Solr Service in Any Cloud .SearchStax Managed Search is a fully-managed SaaS solution that automates, manages and scales Solr infrastructure in public or private clouds: • Implement faster with less risk • Focus resources on building better search • Spend less time managing and supporting Solr SearchStax Site Search - Make Website Search Easy. SearchStax Site Search delivers advanced, modern and personalized search for your website or custom application. Improve the search experience, Increase customer satisfaction and conversions, and reduce no-result searches. Deliver exceptional site search experiences: • Best-In-class search experience for your website • Actionable search insights for managers and executives • Self-service tools for the Marketing team • Quick implementation for Developers We are headquartered in Los Angeles, California with a distributed team located around the world.
DigitalGenius
digitalgenius.com
DigitalGenius is the code-free customer experience platform for e-commerce and retail powered by artificial intelligence. Their AI solution continually learns and evolves from every interaction within their customer network, leveraging more than 50 pre-built use cases, customizable processes, and integrations to help make customers happy. They work with forward-thinking e-commerce and retail businesses around the world such as ON, Selfridges, G-Star, Volcom, Mytheresa, and many others to power better customer experiences online. With DigitalGenius, they will: * Deliver a frictionless buyer journey for e-commerce customers * Drive excellence and future growth with AI for e-commerce * Confidently manage unpredictable and seasonal spikes in volume * Proactively address and resolve issues before customers contact them * Meet consumer expectations online and offline * Implement and use e-commerce automation at scale * Empower agents to successfully serve customers at every touchpoint * Quickly achieve Zero Backlog with backlog automation They help businesses deliver exceptional customer experiences with: * A continuously evolving and improving e-commerce AI platform, built from learnings with forward-thinking e-commerce businesses around the world * 50+ pre-built use cases specifically for e-commerce to easily manage seasonal & unpredictable spikes * Proactive interactions providing up-to-date information on deliveries and returns * Best practices learned from a network of the most innovative e-commerce companies, enabling tailored responses and journeys * Customizable integrations and processes tailored to customers' requirements Easily Access DigitalGenius: * Cloud Technology (SaaS) * Always on: 24/7 365 * Multiple languages are available * Get set up in 1 week with no/low code integrations * Channels Agnostic: Self-Service, Email, Bots, Agents, Proactive, Pre-sales & Voice
konversable
konversable.com
Konversable is a powerful chat solution designed to delight your customers and convert more enquiries. Our solution can be used across many different use cases. The Konversable has been designed to help our clients in a number of ways: * Clients with Live Chat backup enabled can now be notified of incoming live chat requests through the App, and can even chat with users from directly within the App. * All Live Chat functionality present in our cloud-based solution can be used within the App, including the ability to Transfer Chats between departments, and the creation/insertion of Quick Replies to improve ease of use. * Clients can be notified of any leads generated by their bot, ensuring these can be actioned quickly. * Chat transcripts across all messaging channels can be reviewed where these are connected; including Website chats, Whatsapp chats and Messenger chats. Reactive and proactive features to increase enquiries, chats, and conversions.
CBOT
cbot.ai
CBOT is a leading Conversational AI company, providing enterprise-grade AI solutions in Conversational AI and Generative AI. We specialize in enhancing customer experiences in financial services, e-commerce, telecoms, and customer services sectors through AI-based chatbots, helping businesses achieve their goals of increasing customer loyalty and revenue.
Sociocs
sociocs.com
Sociocs is a customer communication tool for your business. It helps you acquire and retain customers, build online reputation, deliver awesome customer service experience, and grow your business. Business texting, Google Maps & WhatsApp chat, online reviews management, web chat, online forms, and SMS notifications using a single tool shared by your team. Supported channels on Sociocs: Facebook Messenger, Facebook Post Comments, Mobile App Reviews, Google Business Reviews, Google Business Messaging, Texting/SMS, Telegram Messaging, Web Chat, WhatsApp Messaging, Website Forms.
Mongoose
hellomongoose.com
From text to chat, make every message count. Mongoose believes that having the right communications between the right people at the right time helps students, alumni and staff reach their goals and aspirations. Colleges and universities enjoy as much as a 200% inquiry increase, a 98% student retention rate, and doubled donations with Cadence, the industry’s first and only solution built by higher ed professionals for higher ed leaders. Cadence engagement solutions empower 750+ institutions to advance and inspire students’ success by increasing enrollment, engagement, retention, and alumni gifts.
Dialogview
dialogview.com
Conversational AI Platform | Omnichannel Integration | AI-Powered Virtual Agent Dialogview is a conversational AI platform that helps enterprises achieve a powerful omnichannel customer experience with communication and collaboration tools. Dialogview will provide a one view interface for various channel interactions, including webchat, SMS, and other popular messaging applications. With the help of real-time collaboration tools, dialogview can humanize the customer experience. Dialogview helps your business to accomplish improved Customer Experience, Customer Journey, and Customer Feedback, thereby enabling 360-degree connectivity with the agent.
Unifonic
unifonic.com
Unifonic is a customer engagement platform that enables organizations to delight customers with remarkable omnichannel experiences. It streamlines conversations at every touchpoint throughout the customer journey by unifying communication channels, messaging apps, and chatbots. Unifonic’s solutions integrate customer communication channels, including text, voice, messaging, and web, into a single platform that enables companies to create stronger customer relationships. As newer channels emerge and user preferences change over time, organizations rely on Unifonic to maximize customer engagement and optimize communication returns on investment. From SMS for online banking to WhatsApp customer service support, Unifonic empowers organizations to transform their customer experiences while allowing them to focus on core business activities without maintaining costly communication infrastructures. Unifonic connects local enterprises with their customers. This includes leading banks, financial institutions and government entities throughout the Middle East and North Africa, as well as healthcare providers, retail and e-commerce, and transport and logistics providers worldwide. With proven expertise in emerging markets since 2006, Unifonic is committed to delivering excellence handling 10+ billion annual transactions for millions of recipients in over 160 countries, backed by a local corporate presence in five countries and a dedicated team of 300+ professionals serving clients 24/7. For additional information about Unifonic, please visit https://www.unifonic.com/.
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