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Stonly is a no-code interactive knowledge base management tool designed to enhance customer success and support through interactive guides and walkthroughs. It allows users to create comprehensive product training, onboarding guides, and detailed articles, integrating interactive elements to improve product adoption and customer satisfaction.

Key features of Stonly include the ability to create in-app and out-of-app guides with steps, links, surveys, forms, and checklists. The platform offers a visual editor for no-code creation, allowing users to customize elements like buttons, hotspots, and banners. Additionally, Stonly provides an AI-powered knowledge base that can quickly answer customer queries based on the information in your knowledge base, streamlining customer response times and improving user experiences.

Stonly also offers user segmentation and targeting capabilities, enabling users to track and segment customers by various criteria such as country, device, and browser. This allows for triggering specific guides and providing contextually relevant information. The platform integrates with tools like Zendesk, Freshdesk, and Zapier, making it versatile for connecting with existing systems. Overall, Stonly is suitable for onboarding, issue resolution, adoption, and success, delivering personalized guidance to customers and employees.

Stonly is the modern knowledge platform for customer service. We help companies drive fast, accurate resolutions with step-by-step guides, decision trees, AI answers, automations, walkthroughs, checklists, and knowledge bases for agents and customers. Unlike other knowledge platforms, Stonly’s knowledge is interactive (instead of static) and delivered when and where people need it. That means it gets used much more often and can handle every case that comes its way. Use AI to leverage your knowledge to respond to each request with the ideal solution—be it an easy answer or in-depth guidance. You can control the answers and handle every question well, even the most critical and complex ones. Easily create great knowledge content and keep it up to date and accurate. We’ll give you the tools to collect feedback, measure, and improve the impact of knowledge on your business. Integrate with all of your tools and processes, including Zendesk, Salesforce Service Cloud, Freshworks, HubSpot, and more.

Categories:

Business

Help Desk Software

Live Chat Software

Knowledge Base Software

Customer Self-Service Software

Contact Center Knowledge Base Software

Digital Customer Service Platforms

Website: stonly.com

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Stonly

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