Simplesat

Simplesat is a customer feedback tool designed to streamline the process of collecting and analyzing customer satisfaction data. It integrates seamlessly with CRM systems like Freshdesk, allowing businesses to automate survey distribution and follow-up emails based on predefined triggers. This integration enables companies to gather feedback directly from customers after ticket resolution, providing valuable insights into customer satisfaction and agent performance.

Key features of Simplesat include automated survey distribution, ticket-based reporting, and the ability to update contact fields with rating details. It also allows for creating follow-up tickets from feedback, adding private notes to rated tickets, and performing sentiment analysis to add relevant tags. This functionality helps businesses identify trends, recurring issues, and opportunities for improvement at a granular level.

Simplesat supports metrics such as Customer Satisfaction (CSAT), First Response Time (FRT), and Agent Talk Time (ATT), making it easier for support teams to track performance and make data-driven decisions. The platform is user-friendly, requiring minimal setup, and can be embedded into existing email templates for seamless integration with customer support workflows. By leveraging Simplesat, businesses can enhance their customer experience management capabilities, ensuring that feedback is actionable and contributes to continuous improvement.