Top Pendo Alternatives

UserTesting

usertesting.com

UserTesting is fundamentally changing the way digital products and experiences are built and delivered by helping organizations get insights from customers–from creation through execution. Built on top of a world-class, on-demand sourcing engine, customers can receive fast, high quality, opt-in feedback from both our proprietary and partner-sourced audience networks around the world. UserTesting offers the industry's most comprehensive experience research solution.

Sentry

sentry.io

For software teams, Sentry is essential for monitoring application code health. From Error tracking to Performance monitoring, developers can see clearer, solve quicker, and learn continuously about their applications - from the frontend to the backend. Loved by over 3.5 million developers and more than 87,000 organizations worldwide, Sentry provides code-level observability to many of the world’s best-known companies like Disney, Peloton, Cloudflare, Eventbrite, Slack, Supercell, and Rockstar Games.

Microsoft Clarity

clarity.microsoft.com

See what your users want—with Clarity. Clarity is a free, easy-to-use tool that captures how real people actually use your site. Setup is easy and you'll start getting data in minutes.

Hotjar

hotjar.com

Hotjar is a behavior analytics company that analyses website use, providing feedback through tools such as heatmaps, session recordings, and surveys. It works with web analytics tools such as Google Analytics to offer an insight into how people are navigating websites, and how their customer experience can be improved. Founded in 2014, Hotjar is run completely remotely by over 100 team members across 20 countries and is used on over 500,000 sites worldwide.

Dovetail

dovetail.com

Dovetail is the only AI-first customer insights hub, helping thousands of teams build better products. From user feedback and customer interviews to support tickets and sales calls, Dovetail uncovers insights fast—no matter the method. Dovetail helps you store, analyze, and collaborate on user research in one place, making it easy to see patterns, discover customer insights, and decide what to do next. Its customers include Boston Consulting Group, Cisco, CSIRO, Deliveroo, Elsevier, Kayak, Mastercard, Sketch, Shopify, Square, Thoughtworks, and VMware.

Qualtrics

qualtrics.com

Used by more than 13,000 brands and 75% of the Fortune 500, Qualtrics CoreXM is the most trusted, intelligent, and scalable all-in-one platform for experience management. Qualtrics CoreXM is the foundational research tool for building, launching, and analyzing survey research. With CoreXM, you can bring siloed or outsourced operations into a holistic, end-to-end platform for all insights that you are looking to gather and act upon. Featuring capabilities and solutions for every department, CoreXM helps you to reach your audiences wherever they are, ensuring you get insights faster than ever before. You can even create your own projects, or use projects designed by Qualtrics experts — for brand, customer insights, product research or employee experience — so you can take action where it’s needed most. With Qualtrics CoreXM, you enable everyone to capture, analyze and share actionable insights and use them to identify or improve existing products, services and experiences. It’s time to increase your experience data efficiency with the world’s most flexible solution for modern-day research and feedback. 1) Focus on the right outcomes Empower every decision with predictive insights and AI-powered recommendations to take the right actions and improve experiences. This includes AI-driven text analytics to understand open-ended feedback at scale, reporting for each stakeholder, and plenty more. 2) Sophisticated research made simple Create, customize, and modify any research project in minutes with a point-and-click UI, PhD-backed methodologies, and a robust library of more than 100 question types and templates designed by survey scientists. All ready to use, with no coding required, ever. 3) Drive speed and agility Scale access to experience insights across the organization with purpose-built solutions, workflows, and easy collaboration. Add to that a flexible platform with unmatched integrations into the systems your organization already uses. 4) Save time and money Standardize your research on a single platform to build out a comprehensive system of record for all your respondent data. Become a research expert with AI that does the heavy lifting for you, offering recommendations to improve survey quality and compatibility. 5) Consolidate and streamline research Through one unified system that connects and centralizes everyone’s ability to listen, understand and act on feedback and experience opportunities, delve deeper into data, design personal experiences at scale, and drastically increase research efficiency. 6) Reduce risk exposure Featuring unbeatable enterprise-grade security, compliance and governance functionality, Qualtrics CoreXM is GDPR, HITRUST, ISO 27001 certified and FedRAMP compliant. 7) Expand your bandwidth with experts on demand Make your data work harder for you. Enlist our Research Services and network of partners for support with design, analytics, reporting and respondent sourcing. Plus, thanks to a fully flexible engagement model, use us as much, or as little, as you need. Key Qualtrics CoreXM product features - Expert designed templates - Drag-and-drop survey builder - Automated XM Solutions - Customizable survey themes - Full collaboration tools - Advanced survey logic - Quota management - Built-in, AI-driven methodology and question quality analysis (ExpertReview) - AI-powered analytics and intelligence (Stats iQ & Text iQ) - Crosstabs - REST API access for system integration - SMS distribution - WCAG 2.0 compliant - Email and chat support

Mixpanel

mixpanel.com

Mixpanel is a business analytics service company. It tracks user interactions with web and mobile applications and provides tools for targeted communication with them. Its toolset contains in-app A/B tests and user survey forms. Data collected is used to build custom reports and measure user engagement and retention. Mixpanel works with web applications, in particular SaaS, but also supports mobile apps.

Zoho PageSense

zoho.com

Conversion Optimization and Personalization Platform. Measure your key website metrics, understand your visitors' online behavior, and give them a personalized website experience to boost conversions.

BirdEye

birdeye.com

Birdeye is the top-rated reputation management and digital customer experience platform for local brands and multi-location businesses. Over 100,000 businesses leverage Birdeye’s AI-powered platform to engage seamlessly with customers, drive loyalty, and excel in their local markets.

Amplitude

amplitude.com

Amplitude is a product analytics platform that helps businesses to track visitors with the help of collaborative analytics. The platform uses behavioral reports to understand users' interactions with products and provides insights to accelerate work on a real-time basis.

TWIPLA

twipla.com

THE WEBSITE INTELLIGENCE PLATFORM Gain precise and instant insights into your website.  Website Statistics, Session Replays, Heatmaps, Polls, and more. TWIPLA (formerly Visitor Analytics) is an advanced yet accessible website intelligence platform with over 2.5M+ installs worldwide and a suite of easy-to-use, privacy-compliant features. Remove data privacy concerns with cookieless tracking, and gain access to data from 100% of your website visitors (not only a small sample). With TWIPLA, everything is just a click away: ◾ Advanced website traffic stats (NEW! Company Reveal) ◾ Marketing campaigns tracking ◾ Heatmaps ◾ Session recordings ◾ Conversion funnels ◾ Polls ◾ Surveys ◾ Competition traffic analysis ◾ Privacy-first analytics by design (NEW! Custom Country Data) ✔️ Use the voucher code UNLIMITED30 [ https://app.visitor-analytics.io/register?voucher=UNLIMITED30 ] to get 30 days of full access without limits - No Credit Card needed!

Yandex Metrica

metrica.yandex.com

Yandex.Metrica is a free web analytics service offered by Yandex that tracks and reports website traffic. Yandex launched the service in 2008 and made it public in 2009.As of 2019, Yandex.Metrica is the third most widely used web analytics service on the web.

FullStory

fullstory.com

Fullstory is a behavioral data platform that surfaces the sentiment buried between clicks, revealing the untold story behind consumer behaviors. From building better fraud detection and forecasting to creating personalization that genuinely resonates, Fullstory enables product, engineering, and data teams to connect sentiment signals with other data sources to intentionally design the next best action. Providing deeper and more immediately actionable insights beyond conventional web and product analytics that can only surface what’s happening but not why, Fullstory is the only behavioral data platform that provides the context needed to build in-the-moment experiences that drive revenue. With automatically captured, indexed, and semantically structured first-party data— served up to your data ecosystem or through our product analytics with session replay, Fullstory’s behavioral data is ready-made for AI. Enterprises no longer waste countless hours and resources analyzing data origination, updating incomplete or incorrect data, defining data sets across teams, and reformatting data to integrate within existing tech stacks. Teams spend less time analyzing and more time boosting revenue with in-the-moment personalized experiences and accurate predictions based on real-time actions and data.

PostHog

posthog.com

PostHog is the open-source, all-in-one platform that helps engineers build better products. We enable software teams to capture events, perform analytics, record user sessions, conduct experiments and deploy new features, all in one platform. - DESIGN BETTER: Robust product analytics. Multivariate A/B experiments. User segmentation and 50+ integrations. PostHog has everything you need to build better products. - BUILD BETTER: Roll out new features safely with feature flags, debug issues with session recordings and plan new features with correlation analysis -- all in PostHog. - DEVELOP BETTER: Expect an SDK, API, event pipelines, an SQL-like syntax for deep analysis, and an open-source app platform. - SCALE BETTER: US or EU hosting available, powered by ClickHouse. Everything is SOC2 certified, GDPR-ready, and HIPAA-compliant. PostHog is scalable to teams of any size and priced based on usage. It's entirely open source, so you can inspect every line of code, make suggestions or even build directly on top of the product to add new features and integrations.

OpenText

opentext.com

OpenText Corporation (also written opentext) is a Canadian company that develops and sells enterprise information management (EIM) software.OpenText, headquartered in Waterloo, Ontario, Canada, is Canada's largest software company as of 2014 and recognized as one of Canada's top 100 employers 2016 by Mediacorp Canada Inc.OpenText software applications manage content or unstructured data for large companies, government agencies, and professional service firms. OpenText aims its products at addressing information management requirements, including management of large volumes of content, compliance with regulatory requirements, and mobile and online experience management.OpenText employs over 14,000 people worldwide and is a publicly traded company, listed on the NASDAQ (OTEX) and the Toronto Stock Exchange (OTEX).

Smartlook

smartlook.com

Analyze user behavior in ways never possible before. Smartlook is the missing puzzle piece in analyzing user behavior. Get real qualitative insights that help you improve your mobile app and website.

Skeepers

octoly.com

Skeepers is the European leader in shopper engagement solutions. They provide a fully integrated one-stop-shop UGC suite for brands to bond with consumers, amplify reach, boost engagement, drive sales and customer retention. Skeepers connects brands and consumers through authentic experiences with our fully integrated one-stop-shop suite of UGC solutions. With Skeepers, brands authentically nurture consumer relationships, amplify reach, boost engagement, drive sales, and improve consumer retention. Its solutions make it easy to create, collect, manage, and activate UGC, effectively and at scale. Skeepers enables brands to connect with our community of creators for high-quality, tailor-made UGC video content. Its advanced AI enables brands to use the most optimal video content to make products resonate with target audiences and broadcast videos across their most effective distribution channels

Emplifi

emplifi.io

Emplifi is the leading unified CX platform built to bring marketing, care and commerce together to help businesses close the customer experience gap. Emplifi is a global company with over 20 years of industry expertise helping more than 20,000 brands, such as Delta Air Lines, Samsung, and Ford Motor Company, provide their customers with outstanding experiences at every touchpoint on their customer journey. Emplifi’s Social Marketing Cloud allows brands to relate, communicate, build and adapt to the dynamic world of social media. Intuitive, all In One, friendly platform Teams quickly onboard and start working with the award- winning, friendly UI and all the tools and workflows needed to plan, schedule, publish, and measure results across every social channel. Powerful listening tools measure pulse AI-powered community management and listening tools generate insights on competition, trends, influencers, followers and behaviors so marketers apply the right content to the right audience. Best- in-Class Analytics and insights Rockstar social teams prove their results with ease through deep insights that come from powerful analytics and unparalleled custom reporting to go beyond the basics to real business results. Integrated service and care across social Intuitive, no-learning curve, integrated social customer care tools help teams better help out customers as they queue, route, resolve in an instant on social media. Integrated ShopStream livestream video shopping Dazzle your clients with live video shopping experiences. Fuel your digital shopping journey to drive your customers from browsing to buying.

Dragonfly AI

dragonflyai.co

Optimise the performance of your content with the power of AI. Our predictive heatmaps instantly show you what grabs your audience’s attention first across any content, helping you to make data-inf... Show More rmed decisions, without slowing you down. • Get real-time insight that uncovers what really grabs your customers attention • Increase efficiencies across your design cycle with predictive analytics • Improve conversion rates across all channels • Improve ROI by maximising your share of attention across channels The biggest brands & agencies use Dragonfly AI to measure and optimise the performance of their content, including Sony, GSK, and BBDO. To learn more, visit Dragonflyai.co

LogRocket

logrocket.com

Modern Frontend Monitoring and Product Analytics. LogRocket combines session replay, performance monitoring, and product analytics – empowering software teams to create the ideal web and mobile product experience

Lucky Orange

luckyorange.com

Lucky Orange can help you understand why your website is getting traffic that doesn’t convert into sales or leads. Our conversion rate optimization tools have been trusted by more than 450,000 websites around the world to gain insight into what people are doing on their website. Increase your sales and learn more about your website visitors Our Session Recordings and Dynamic Heatmaps allow you to see where people clicked, scrolled and tapped on your website to see what’s stopping them from buying. Drill down into a single person’s visitor journey using Optimizable Segments to watch session replays of frustrated or confused visitors. See the bigger picture by looking at an aggregate view of what people engage with the most - or least - with Dynamic Heatmaps. Use a Scroll Heatmap to see if people are scrolling far enough down the page to see your calls to action or if they’re leaving before you can convert them. Reduce cart abandonment The powerful combination of Live Chat & a live view of your visitors can prevent abandoned carts. If you see someone struggling in real time, you can use Live Chat to see if you can help them find what they need or answer their questions. Lucky Orange Announcements tool allows you to create a pop up highlighting an upsell opportunity, offer a discount or ask for a product review.

Stormly

stormly.com

Stormly is like having a whole product team at your fingertips, powered by AI and GPT-4 No more spending hours trying to figure out what questions to ask. Our technology will suggest focus areas and create custom dashboards based on your questions. Now you not only get powerful insights into your users' behavior, but also tailored tips on how to improve your product. Discover fresh insights, foster collaboration, and transform brainstorming into a joyful and productive experience. Stormly is a European company.

UXtweak

uxtweak.com

UXtweak is a UX research platform ready to help you with whatever challenges you throw at it. If you ever wondered what your users think and feel regarding your website, app, or prototype, you don’t have to guess anymore. There are many tools available through the UXtweak platform, including complex Website Testing, Session Recording, Card Sorting, Tree Testing, Mobile testing, Prototype Testing, Competitive Usability Testing, and more. These tools allow you to examine your website from the perspective of your users and determine what is most essential to them. UXtweak is an incredibly flexible tool that enables you to test not only one or two functions of your website, but throughout the entire lifecycle of the website, from sketching specific features, prototyping, testing your finished product or testing your competition. With enhanced analytics that provides an in-depth perspective into your website even for individuals who know nothing about UX, such as stakeholders, everything has been carefully crafted to be as accessible as it can be for the research participants as well as the study conductors. Additionally, it provides an excellent opportunity for those willing to evaluate your website for usability problems. You can integrate a portion of our code into your website to let your visitors know they can help influence the design the way they want to see it. To let research participants know they are valued, you may also give them incentives. You can also use other options for study participants recruitment, such as a sharable link with anyone you want, or use some of our testers, from over 130 countries, with 2000+ specific characteristics you can select to make your testing as efficient as possible. UXtweak identifies usability problems on your website that you may not be aware of. It's up to you to repair them as you see fit. High bounce rates, high abandonment rates, and low conversion rates are all indications that something isn't functioning properly. Use UXtweak to identify the issue, get user input, and then make adjustments in response to the results.

QuestionPro

questionpro.com

QuestionPro offers full-stack online survey software to help you collect data and perform both quantitative and qualitative analysis with the same tool. Its easy-to-use software includes products for the creation, distribution, and analysis of online surveys, polls, tests, and quizzes. QuestionPro includes 350+ free survey templates and more than 40 question types, 15+ logic types, and a wide range of survey reports. It offers tools to reach respondents through email, integrated pop-ups, SMS, QR code, and social media channels. Its offline mobile app lets you collect data from participants even in areas with limited or no internet connectivity. You can brand your surveys with custom themes, logo, colors, and more. Its ready-made and custom themes enable you to create branded surveys with your logo, colors, fonts, and more. The real-time report dashboard gives a quick overview of the survey's performance, along with features to drill down further. It offers more than 40 reports for both quantitative and qualitative data, which can be exported to standard formats like PDF, Word, SPSS, and Excel. QuestionPro Surveys comply with data privacy and security regulations like GDPR, ISO 27001, HIPAA, and many more. It supports integration with 20+ third-party applications, including CRMs, marketing automation, and productivity tools. Best of all, its customer support team is available 24 hours a day to guarantee your project is a success! With over 10 million users across 100 countries, it has provided survey software to Fortune 100 companies, academic institutions, small businesses, and individual researchers for over 20 years. Try the Essentials account now. It's free for life, doesn't require a credit card, and comes with 80+ features—the highest in the survey software industry!

Planhat

planhat.com

Planhat is a customer platform built to give insights, manage workflow and drive customer experience. Planhat is helping hundreds of modern technology companies worldwide center their business around their customers in order to maximize customer success and customer lifetime value. Built for everyone from the CSM to the C-Suite, the platform allows you to unify your customer data, to set goals and ideal outcomes, and to enhance the customer journey with features like playbooks, automation and collaboration. The company was founded in Stockholm, Sweden in 2014 and has a team of 100+ people across Europe, North America, South America, and APAC. Read more at www.planhat.com.

flowpoint.ai

In the digital age, understanding user behavior on websites is crucial for enhancing user experiences and increasing conversion rates. This is where Flowpoint.ai steps in, revolutionizing the way businesses analyze website traffic. With its AI-powered analytics, Flowpoint.ai offers a deep dive into why users drop off, providing actionable insights that can significantly improve website performance. Designed for marketers, UX/UI designers, and web developers, Flowpoint.ai simplifies the complex task of data analysis, making it accessible and actionable for all levels of digital proficiency.

Contentsquare

contentsquare.com

Contentsquare moves beyond traditional analytics to enable an unprecedented understanding of the customer experience that transforms your business. With intuitive technology that reveals the behavior, intent and attitude of any and every user, we enable businesses to deliver more human experiences quickly, while ensuring privacy and accessibility. This results in faster growth, greater agility and happier customers. We power the new digital experience, made more human.

Plerdy

plerdy.com

Plerdy CRO, SEO & A/B Testing Tools - A comprehensive suite to boost conversion, enhance user experience, and optimize your online store performance. 🚀 A/B Testing Tool Introducing Plerdy's Free A/B Testing Tool - meticulously designed for e-commerce and online businesses aiming to amplify user experience and conversions. Easily set up, execute, and analyze A/B tests to make data-driven decisions. Witness real-time results and derive actionable insights to optimize your website. 🌟 Use Cases - https://www.youtube.com/watch?v=GOVE_CptbpM&list=PLc0hsqim_6rWTZ39SPcHPlHejFnXvMs0U&index=4 Unleash the full potential of your website with Plerdy. From traffic source analysis, scroll depth tracking to identifying the most interactive elements on your site, and usability issues - Plerdy is your one-stop solution. 🔥 Heatmaps Empower your strategy with Plerdy's dynamic heatmaps. Capture real-time user behaviors including scroll depth, cursor hover, text selection, and more. Break down data by traffic sources or devices and make informed decisions to enhance usability and engagement. 💬 Pop-Up Forms & NPS Leverage Plerdy's versatile pop-up forms to capture feedback, inform customers, or collect leads. With over 25 customization options, tailor your messages to specific audience segments and optimize engagement. 🔍 SEO Checker Boost your SEO with zero site load impact. Plerdy's SEO Checker provides daily automated analysis, detailed reports, and insights based on the Google mobile-first index algorithm to enhance your site's visibility and performance. 🎥 Session Replay Dive deep into user navigation patterns with Plerdy's session replay. Segment recordings by traffic channels or devices, tag videos, and uncover hidden insights to optimize the user journey. 📊 Conversion Rate and Events Never miss an event with Plerdy's automated tracking. Create conversion funnels, analyze user drop-off points, and optimize the journey to boost conversions. 💼 Sales Performance (E-commerce Tracking) Enhance your e-commerce strategy with Plerdy's sales performance insights. Analyze product interactions, uncover non-performing items, and tailor your offerings to maximize sales and profitability. 🛠 Customization and Integration Plerdy is easily customizable and seamlessly integrates with your existing ecosystem, ensuring a smooth and efficient optimization process. Embark on a journey of seamless optimizations and elevated performance with Plerdy. Your path to enhanced conversions, user experience, and SEO is just a click away. Explore, Experiment, and Excel! ✨

Heap

heap.io

Heap is the only digital insights platform that gives you complete understanding of your customers’ digital journeys, so you can quickly improve conversion, retention, and customer delight. * Improve customer experience: Pinpoint exactly where users are struggling and quickly make improvements to the customer experience, ensuring an intuitive, enjoyable user experience. * Speed time-to-market and optimize the impact of product and business teams: Rather than relying purely on gut instinct, leverage digital engagement data to test hypotheses and answer questions as they arise. With data-driven insights, confidently bring new features & experiences to market. * Build increasingly valuable features and experiences: Leverage data to build consensus on engineering investments that can be clearly tied to business outcomes. * Understand the full user journey: With native session replay, a complete data foundation, and automated data science, only Heap can surface the insights teams need to win. Over 8,000 businesses use Heap to drive business impact by delivering better experiences and better products. Customers include companies in B2B SaaS, eCommerce, and Financial Services such as Twilio, Logitech, Snapfish, Eventbrite, Esurance, Northwestern Mutual, and e*Trade.

HoneyStack

hockeystack.com

HockeyStack is the leading analytics & attribution platform for B2B. HockeyStack connects with all your platforms, cleans your data, and allows you to measure what's driving pipeline and visualize buyer journeys. End-to-End SaaS Analytics. HockeyStack is a SaaS analytics tool that unifies marketing, product, revenue, and sales data to uncover hidden insights, such as the LTV of a campaign, or the churn rate of each marketing channel. Hundreds of revenue teams at companies like 8x8, ActiveCampaign, and Cognism are using HockeyStack to drive more pipeline and close deals faster.