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Netomi is an advanced AI chatbot solution designed to streamline customer and employee requests across various communication channels. It utilizes an intelligent AI discovery engine to analyze past support interactions, identifying opportunities for automation and personalization. The platform's context engine enhances responses by considering factors such as customer loyalty status, time, and location, integrating this data with CRM and business systems.

Key features of Netomi include dynamic questioning to clarify customer intent and direct actions in real-time, as well as contextual understanding to decipher language and interpret user intent effectively. It also orchestrates backend systems to resolve complex requests while maintaining brand integrity. Netomi is particularly suited for businesses seeking to automate customer support, sales, and marketing tasks while providing personalized and contextually relevant interactions. Its ability to integrate with CRM and backend systems makes it a comprehensive AI solution for companies looking to enhance their customer engagement and operational efficiency.

Backed by the world’s top AI leaders and trusted by the largest global brands, Netomi is the leader in customer experience AI for enterprises. Netomi provides multimodal and omnichannel Sanctioned Generative AI, ensuring brand-safe conversations at scale with built-in AI governance controls for accuracy, security, and data privacy. Our innovative AI deployment guarantees cost savings, operational efficiencies, and boosts in customer satisfaction, loyalty, revenue, and profitability. Netomi’s no-code solution deploys in weeks, scales automatically, and offers comprehensive tools for non-technical users to easily manage CX AI at scale. This results in a lower total cost of ownership, faster time to market, and reduced reliance on developer resources. Founded in 2016, Netomi leverages the latest AI developments to enhance customer experience, empowering brands with high-quality automated support and tools to augment human agent teams. In a rapidly evolving AI landscape, Netomi makes it easy for brands to meet rising customer expectations and deliver exceptional service.

Categories:

Business

Chatbots Software

Customer Self-Service Software

Customer Service Automation Software

AI Agents

Website: netomi.com

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Netomi

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