Maqsam

Maqsam

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Website: maqsam.com

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Maqsam is a cloud communication platform designed to enhance business communication by providing a seamless and integrated experience. It allows users to make and receive calls using dedicated international business phone numbers, facilitating global communication with local ease. Maqsam integrates advanced AI capabilities to improve communication efficiency and customer interaction.

Key features of Maqsam include the ability to manage shared work contacts, ensuring that all team members are aligned and informed about ongoing conversations. The platform also supports features like call transfer and recording, which are essential for maintaining high-quality customer service and training purposes. Additionally, Maqsam offers SMS capabilities, allowing businesses to engage with customers via text messaging in select regions.

Maqsam's cloud-based architecture ensures that businesses can operate without the need for physical hardware, reducing setup complexities and enabling quick deployment. The platform is designed to fit into existing workflows, offering easy integrations with other essential business apps. This integration capability helps streamline communication processes, making it easier for businesses to manage their interactions across various channels. Overall, Maqsam aims to provide a robust and flexible communication solution that supports businesses in achieving their communication goals effectively.

Maqsam is the leading Arabic AI-powered Contact Center Solution in the MENA region designed to revolutionize customer experience. Leveraging groundbreaking advancements in AI technology, Maqsam has spearheaded accurate Arabic Call Transcription, advanced analytics, and insights, along with unique AI modeling utilizing its in-house designed LLM. With Maqsam, support and sales teams can automate repetitive tasks, increase efficiency, and drive revenue growth across multiple communication channels including voice calls, WhatsApp and more. We enable companies to expand market reach and establish local presence with access to local numbers in more than 200 cities. Companies can integrate Maqsam with their preferred CRM system to optimize data management and deliver customer service that exceeds expectations.

Website: maqsam.com

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