Page 10 - Top Fuze Alternatives

ConnectPath

connectpath.cx

ConnectPath is a serverless implementation in the same AWS Commercial Regions that Amazon Connect is available in. It makes use of many AWS services including Route 53, CloudFront, S3, API Gateway, AppSync, Lambda, DynamoDB, Cognito, SNS, SQS and SES. It is a fully elastic architecture and can scale on demand. ConnectPath is designed to be used as an agent desktop for Amazon Connect call centers only. Anyone who has system admin permissions can onboard ConnectPath in less than 15 minutes by following the onboarding process elsewhere on this blog. During the onboarding process, ConnectPath uses a CloudFormation template to create an IAM role that has the permissions necessary to integrate with your Amazon Connect instance. ConnectPath also generates several Lambda functions, a Dynamo DB table, Kinesis stream and S3 Bucket in your AWS Account. ConnectPath works with the users that may be using the CCP. For example if you are using a CRM with an embedded CCP, ConnectPath will still report your activities and status. We think the feature set of ConnectPath is such that you may want to run both, but users with ConnectPath will see other agents who only use the CCP. Some features, like agent to agent chat will not work between ConnectPath and CCP, however.

Fusion Connect

fusionconnect.com

Fusion Connect, an industry leading cloud communications provider, removes complexity so customers can focus on running their business. We use our technical expertise and industry know-how to build the ‘right-fit’ communications and collaboration solutions for our customers, be it managed connectivity and network access, UCaaS, CCaaS, SD-WAN, managed security, or Microsoft Teams. Fusion Connect, a Morgan Stanley Company, takes a unique customer-first approach to building, implementing, and supporting customized solutions with uptime performance backed by an industry-leading service guarantee.

CloudCall

cloudcall.com

CloudCall's unparalleled CRM integration unifies your communications, improves data quality, increases productivity, and captures all conversations. CloudCall is the voice and communication system for your sales and recruitment teams. Without leaving their CRM or ATS, recruiters and salespeople: * Fly through tasks with click-to-call, list power dialing, and pre-recorded voicemail drops * Seamlessly capture data with integrated notes and automatic call recording * View relevant caller notes and details through inbound caller notifications * Work remotely as efficiently as in the office, using their own devices * Companies better detect issues and replicate best practices via call recordings and live monitoring of calls

3CLogic

3clogic.com

3CLogic transforms customer and employee experiences with its leading Cloud Contact Center and AI capabilities purpose-built to enhance today's leading CRM and Customer Service Management platforms. Globally available and leveraged by the world's leading brands, its solutions empower enterprise organizations with innovative features such as intelligent self-service, generative and Conversational AI, agent automation & coaching, and AI-powered sentiment analytics – all designed to lower operational costs, maximize ROI, and optimize each interaction across IT Service Desks, Customer Support, Sales or HR Services teams.

Daktela

daktela.com

One hub for seamless communications. With Daktela, you can effortlessly manage all your customer communications - voice, email, web chat, SMS, and social media interactions - from one central location, whether on their desktop or mobile app. They take pride in developing all their solutions in-house, ensuring each tool is flexible and precisely tailored to enhance your operations and boost customer satisfaction. Daktela is at the forefront of innovation; they were the first communications provider to integrate GPT technology. Their portfolio also includes a range of add-ons designed to optimise your communications strategy, featuring advanced Workforce Management tools and AI Voice and Chat Bots that automate interactions and scale with your business growth. Daktela is all-in-one contact center solution perfectly suited for small and mid-size businesses. They connect phone, email, sms, webchat and social through one tool to enhance omnichannel customer experience. They combine virtual pbx, omni-channel contact center technology, realtime analytics, integrated CRM and helpdesk and offer a single platform with rich API to help companies improve productivity and overall customer experience. Daktela provides integrated global voice services, sms messaging and DID numbers from more than 70 countries. They are committed to award winning 24/7 customer support.

Readymode

readymode.com

Readymode is an all-in-one call center software that intelligently connects agents with more leads in less time. We empower businesses to maximize efficiency, boost productivity, and grow their revenue—all at an affordable cost. In 2014, our founder and CEO, Jason Jantz, leveraged his 25+ years of industry experience to build a platform that meets the specific needs of call centers and sales teams. Readymode (formerly Xencall) is a hybrid-cloud solution that provides businesses with the flexibility they need, leveraging the benefits of both cloud-based and on-premise systems. Readymode also helps you get the most out of your leads with advanced features like fully integrated CRM, built-in compliance tools, real-time reporting and analytics, and an industry-leading predictive dialer. Whether you're looking to streamline operations or scale your business, Readymode is more than just software; we’re your partner in success.

Lumen

lumen.com

Deliver scalable customer support with a dynamic cloud contact center, agile call management, omnichannel routing, consulting and equipment from Lumen. Lumen is a multinational technology focused on igniting business growth by connecting people, data, and applications – quickly, securely, and effortlessly. Leveraging its robust network, the company offers a wide variety of services ranging from metro connectivity to long-haul data transport, edge cloud, security, and managed service capabilities. Lumen is committed to continuous improvement and innovation in its service offerings to meet customer needs today and as they build for tomorrow.

Puzzel

puzzel.com

At Puzzel, they fundamentally believe that fantastic customer experiences shouldn’t have to be complicated. This is why they built Europe’s leading CX platform that helps businesses like yours deliver first-class customer service to every customer. Awarded the Most Innovative Company in 2023, their CX platform combines contact centre, self-service and AI capabilities, offering a single platform to resolve all automated and human-led interactions in a simple, efficient way – delighting every customer. Artificial intelligence is harnessed at every touchpoint to automate tasks, provide insight, and personalise service and support. The Puzzel CX platform is loved by agents and trusted by contact centre leaders.

intalk.io

intalk.io - An Omnichannel Customer Interaction Platform by Agami Tech. They are boutique software solutions delivery organization, specializing in providing CRM, Customer Application Development, along with End-2-End Unified Customer Interaction Management suite. Their approach in the market led by a consulting-cum-solutions delivery capability has enabled their clients to reach their business road-map in the faster time thus ensuring productivity and value gain. They seamlessly integrate multi-environment corporate applications across verticals and process in business thus streamlining operations.

Diabolocom.ai

diabolocom.ai

Diabolocom.ai is an NLP (Natural Language Processing) SaaS service platform that automates the analysis and processing of customer feedback by exploiting the power of artificial intelligence and proprietary algorithms. Integrated natively or via API via Zapier with all customer relationship management (CRM) solutions such as Zendesk, the Diabolocom.ai platform is accessible through so-called no-code self-service. A free discovery mode is available to experiment with all the automatic analysis and classification modules to optimize the processing of your customer feedback and your support tickets: problems encountered, themes, products, category, classes, feelings expressed, etc. .etc.

Ozonetel CloudAgent

ozonetel.com

CloudAgent is Ozonetel’s cloud-native Contact Center as a Software (CCaaS) Platform that is trusted by India’s leading brands for running efficient, cost-effective, and scalable contact center operations. It combines the capabilities of multi-channel ACD, intelligent IVR, powerful dialers, quality monitoring, and AI systems enabling businesses to create seamless omnichannel customer communications. * Unified Dashboards. For Effortless Omnichannel CX - CloudAgent offers a unified platform to effortlessly manage phone calls, SMS, WhatsApp, and more. Your agents can effortlessly switch between voice and digital channels on a single dashboard. Ensure conversational continuity for your customers across channels. * Deep CRM Integrations. For Unmatched Automation - With CloudAgent's readymade CRM integrations, you auto log call data and call recordings into your CRM. Agents click-to-call or answer calls from within the CRM itself. They view customer data as they speak, resolving queries 25%-35% faster. * Superior Monitoring. For Transformed Agent Performance - CloudAgent offers the most comprehensive and flexible dashboards, tracking performance across 300+ parameters. Supervisors get a bird’s eye view of everything happening on their floor. You track and assess metrics across campaigns and teams for actionable training insights.

NovelVox

novelvox.com

NovelVox is a global contact center service provider, committed to transforming agent-customer experiences for improved brand loyalty. Our unique contact center integrations empower agents with One NovelVox Platform to assist customers across voice, email, chat, social & instant messaging channels. NovelVox industry-optimized solutions are designed to complement leading contact CC technologies including Genesys, Cisco, Avaya, Amazon Connect, etc. With over 14 years of customer service optimization experience, 300+ successful deployments across 20+ countries, and industry-optimized solutions for Banking, Healthcare, Insurance, Credit Unions, Government, Telecom, Retail, and more – NovelVox is redefining agent experience for top brands, globally.

Gradwell

gradwell.com

Since 1998, Gradwell have been delivering cutting-edge cloud technology developed in-house by our expert team. Our acquisition of The Technology Group happened in 2021, making us the largest 3CX partner in EMEA. We are a leading cloud communications provider, delivering end-to-end solutions to businesses of all sizes. Our services, including hosted telephony, SIP and business connectivity were born in the cloud and continue to evolve based on the development of our own intellectual property.

DemoHop

demohop.com

For distributed tech and R&D teams, it is hard to get all the engineers, product teams, and business stakeholders on the same page. To solve this, DemoHop powers online showcase events that bring employees and their ideas together over a few short hours. We have large companies who use DemoHop to bring their people together and boost collaboration. The reality is that everyday meeting tools like Teams or Zoom aren't great at helping people meet each other, identifying experts, or spreading ideas. DemoHop empowers the world's foremost technology teams to 1) maximize tech investment ROI, 2) Spread innovations and best practices, and 3) Energize Employees. To do so, DemoHop's magic lies in the attendee choose-your-own-adventure format that frees people to spend time on topics most important to them. This creates highly engaging collaboration with attendees giving DemoHop a high 80 NPS! DemoHop events are easy to set-up, scalable to hundreds or thousands of employees, and are built for the enterprise with all the expected security and reporting capabilities. Best part of all, DemoHop is not merely a one-a-quarter affair, but it becomes an essential part of the technology team’s culture and a valuable resource to everyone all year long.

LoopUp

loopup.com

LoopUp is a premium conference call solution that makes it easy to host high-quality remote meetings, while providing the security necessary for enterprise users. No training required. More than 7,000 business around the world trust LoopUp with their important remote meetings from day-to-day conference calls to high-visibility events. Clients include Travelex, Kia Motors America, Clifford Chance, and BMJ. We assist our customer base from 17 locations across the world.

LOGYTalks

logytalks.com

LOGYTalks is an all in one virtual meeting platform that is destined to bring together professionals from different fields to create an engaging opportunity for all business owners to be more visible and that’s by interacting vertically with showcasers, business owners, and individuals who might be interested in the field of your business.

Pensight

pensight.com

Pensight is the all-in-one creator platform. It's tailored for content creators, coaches, and entrepreneurs who want to monetize their expertise through digital products and services. It allows users to easily set up a customizable link-in-bio store, where they can sell a wide range of offerings, including digital downloads (like e-books and templates), online courses, memberships, and coaching sessions. Pensight stands out for its comprehensive suite of tools that simplify the management of an online business. It integrates video calling, scheduling, email marketing, and payment processing within a single platform, enabling creators to handle all aspects of their business seamlessly. The platform is designed with ease of use in mind, making it accessible even for those without technical skills. With Pensight, you can start with a free plan that offers essential features, such as creating and selling digital products. For more advanced needs, including subscription payments, email automation, and custom domain usage. This flexibility makes it a strong alternative to other link-in-bio platforms, especially for those looking to monetize their social media presence more effectively. Pensight is particularly valuable for creators who want to consolidate multiple business tools into one platform, saving time and reducing the complexity of managing various software. Whether you’re just starting out or looking to scale your online business, Pensight provides the tools to help you succeed.

magnifi.io

At Magnifi we are changing the way that people think about video conferencing Our embeddable video widget allows for users to embed video collaboration at strategic points in their workflow to accomplish different business tasks. Our default configurations make this easy as they are embeddable via iFrame, JavaScript SDK, or WordPress plugin. Entry for the Widget is at no cost with a charge for enterprise level integrations.

RemoteMeeting

remotemeeting.com

RemoteMeeting is an easy and efficient video conferencing solution. Use your browser to start and join video conferences. No need for a dedicated application, all from your browser. Present your desktop, share documents and interactively mark on them. Create automated meeting minute as record them for later review. RemoteMeeting can detect the speaker automatically and pin it in the main screen for a more immersive experience.

[24]7.ai

247.ai

[24]7.ai™ customer engagement solutions use conversational artificial intelligence to understand customer intent, enabling companies to create personalized, predictive, and effortless customer experiences across all channels; attract and retain customers; boost agent productivity and satisfaction; and drive revenues while lowering costs. The world’s largest and most recognizable brands use [24]7.ai intent-driven technologies to serve several hundred million visitors through billions of conversations annually, most of which are automated. The result is an order of magnitude improvement in digital adoption, customer satisfaction, and revenue growth.

Gridspace

gridspace.com

Gridspace is a world leader in speech and language AI. We teach machines to understand and speak human language. We handle billions of minutes a speech data per year, and are pioneers in voice technology and generative AI applied to language. Gridspace is an applied AI company and the creators of Grace. We build useful voice technology and AI software for contact centers. We have been serving leading contact centers for over a decade.

CINNOX

cinnox.com

CINNOX is a comprehensive engagement platform that unifies telephony, digital, and social channels. They help businesses compete and win by humanising customer and team experiences through one single platform: Elevate Customer Experiences: - Seamlessly switch among chat, voice, and video on any channel - Give first-time resolution by connecting questions to right expertise - Reduce customer wait times with predictive data analysis Optimise Employee Experiences: - Increase team efficiency by automating repetitive tasks - Tap expertise from different teams to solve complex problems - Improve team performance with insight-driven data They achieve this through the three key pillars of great customer service, where businesses can enjoy one continuous loop of experience improvement: Connect, Orchestrate, and Evaluate.

Assembled

assembled.com

Assembled is a workforce management platform that gives modern support teams more accuracy in staffing, more ease and control in schedule creation, and better cross-team visibility into the data that helps them improve performance and advocate for themselves. We integrate with most major contact platforms, Google Calendar, and Slack for a workflow that meets you and your team where you already are. Today, our solution helps customer-centric brands like Stripe, Webflow, Imperfect Produce, and Etsy craft world-class customer experiences. The Assembled difference: → Speedy onboarding and gold-star success and support → Fast, intuitive, and fully customizable scheduling → Meaningful cross-team visibility → Powerful, accurate, and actionable forecasting → Centralized, robust, and relevant reporting