CX Genie

CX Genie is a no-code, AI-powered platform designed to enhance customer support across various touchpoints. It allows businesses to provide 24/7 assistance using a sophisticated AI chatbot, leveraging GPT-4o-mini for quick responses and GPT-4 for handling complex queries. This tool streamlines communication and improves customer satisfaction by automating common support issues and enabling seamless transitions to human agents for more complex problems.

Key features of CX Genie include multilingual support in over 55 languages, integration with popular platforms like Facebook, Instagram, Shopify, and WordPress, and workflow automation tools. The platform offers a unified dashboard for managing conversations across multiple platforms, making it easier to track and respond to customer inquiries efficiently. Additionally, CX Genie supports white-labeling, allowing businesses to customize the platform with their branding, and offers add-ons for setting up a help desk with performance tracking and syncing data with e-commerce platforms.

CX Genie is particularly useful for customer support teams looking to improve response times and efficiency while maintaining high customer satisfaction levels. It also benefits agencies by providing a resellable white-labeled customer support solution and e-commerce businesses by training chatbots using real-time sales data for effective customer engagement. The platform's capabilities make it a valuable tool for enhancing customer experiences through AI-driven support solutions.