TCN
tcn.com
Unrivaled productivity with omnichannel reach. TCN Operator is a collection of all the best call center tools seamlessly integrated. With TCN’s no contract promise, the cloud-based platform is customizable to meet all of your call center needs. TCN’s call center software supports billions of consumer and agent interactions each year. Founded in 1999, TCN combines a deep understanding of the needs of call center users with a highly affordable delivery model, ensuring immediate access to robust call center solutions. TCN allows users to reach customers wherever they are with the easiest to use call center software.
Squaretalk
squaretalk.com
Empower your business and pave the way to optimized communications with Squaretalk, a global interactive business communication platform. Creating an intelligent, unified platform for our clients is the goal of everyone in our team, and while Squaretalk provides an interconnected ecosystem for Business Communications we also can provide individual solutions. Axiom Is our full-featured cloud PBX. Integrated with some of the world’s leading CRMs, Axiom gives communication centers the tools they need to provide personalized service to clients worldwide. Dial calls with a single click, manage call traffic directly from your CRM. View caller details and purchase history during each call, record all calls and link them to your CRM. Axiom also provides extensive features for admins to monitor calls and agents in real-time, whisper advice to agents, or take over calls if needed. The Matrix predictive dialer supports unlimited agents for as low as 25$ per user. Featuring custom Manager and Agent interfaces and real-time dashboards, Matrix can handle up to 1000 channels simultaneously. Matrix from Squaretalk is integrated with all your lead generation tools including landing pages, CRM’s, affiliate sites, and lists. Matrix digests your leads and contacts and prepares them for contact by detecting active phone numbers and optimizing for time zones. Using highly configurable campaigns, the leads are dialed in a manner best suiting the needs of the marketing effort. Crush Your Campaigns and improve talk time by up to 400%! You’ve never seen a dialer like this. Express is a multi-channel messaging solution that provides even more ways to connect with customers and ensure our clients will never miss an opportunity to continue a conversation, resolve a problem or provide timely support. Express, enables businesses and contact centers to connect with customers wherever they are, through any device, on their preferred platform. Starting with SMS, the platform will soon include WhatsApp, Messenger, Viber, Telegram, and WeChat. Lynx. A no-code, real-time integration layer that will allow organizations to seamlessly knit together all of their business communications platforms and tools. Requiring no specialist knowledge or development time, Lynx empowers contact centers and BPOs by making integrating and automating complex communication systems as easy as using an app. Through Lynx, our customers will have the flexibility to tender for almost any contract they want as Lynx provides secure access to over 100 business apps, transparent data transfer, and workforce optimization. It’s a huge win for BPOs.
Regal.io
regal.io
Regal is the new standard in ai-powered CX. Regal understands real-time customer intent signals, and automatically tailors multi-touch inbound and outbound interactions with a blend of Regal AI Agents and your human agents. Customer-first brands including Angi (formerly Angie's List), AAA, Google, Harvard (through Podium Education), K Health, Kin Insurance, Ro, Toyota, and Varsity Tutors have improved their engagement with hundreds of millions of customers through Regal, leading to $5B in revenue. Regal.io is based in NYC and is backed by $83M from leading investors including Emergence Capital, Founder Collective and Homebrew.
ProspectBoss
prospectboss.com
Run your business from anywhere with ProspectBoss' mobile companion app. Nurture your sales by managing contacts, calls, emails, texts, tasks, and appointments directly from your phone. Use ProspectBoss companion app to: Increase productivity - See upcoming tasks, appointments and reminders associated with your leads. Stay connected - Access contacts, notes, and reminders while you're offline. Close more sales - Call, email, text any contacts at any time to stay on top of minds.
Selmo
selmo.io
Selmo is a cloud-based software for call centers and sales teams. We help businesses grow in revenues and improve customer retention by implementing call automation and improving sales processes. Selmo's predictive dialing technology repurposes up to 80% of agents' working hours from dialing to talking and boosts calling speed by 3 times. Helps with sales, customer support, recruitment, surveys, and other tasks requiring large amounts of calls. Perfect for teams of 2 agents and above.
Ringover
ringover.com
Ringover is the easy-to-use multichannel cloud communication solution (calls, SMS, video calls, emails...), designed to enhance your customers' experience, and maximize your sales. Give your clients and prospects a personalized experience and boost the productivity of your sales and customer service teams thanks to an intuitive and easy-to-manage interface. Our advanced supervision and coaching features allow you to closely monitor operations and train your team members fast. Ringover integrates with over 80 business tools (CRM, helpdesk...), streamlining tasks for increased efficiency.
BatchDialer
batchdialer.com
BatchDialer is a powerful and comprehensive outbound dialer solution designed to drive efficiency and productivity for businesses. With features such as multi-line dialing, call recording & forwarding, IVR, and customizable agent scripts, BatchDialer empowers sales, marketing, and BPO teams to effectively reach their target audience and achieve their goals. The unique offerings of BatchDialer, such as phone number reputation monitoring, rapid fire dialing mode, property details in-view, and included phone numbers, provide businesses with a competitive edge. By streamlining campaign management, ensuring compliance with regulations, and providing valuable insights and tools, BatchDialer enables businesses to optimize their telecommunications efforts, maximize productivity, and drive meaningful connections with customers.
NeoDove
neodove.com
The only telecalling dialer and CRM you’ll ever need. A full-featured Dialer and Telecalling CRM to upgrade productivity and supercharge sales.
Kixie
kixie.com
Kixie is the sales engagement platform that boosts sales team performance with ultra-reliable, easily automated calling and texting for HubSpot, Salesforce, Pipedrive, Zoho, and other leading CRMs. Call or text numbers from your CRM – or any webpage in Google Chrome – in one click, with every interaction recorded automatically in your CRM. The Kixie PowerCall Chrome extension enables sales and other customer-facing teams to boost performance with a suite of advanced calling and texting features. Kixie automatically recognizes phone numbers on any web page you visit in Chrome, and places a click-to-call button next to each number for one-click dialing. Calls, texts, dispositions and activities are logged automatically in your CRM, practically eliminating the need for the tedious manual record-keeping that slows down salespeople in their day-to-day activities. Features include: • PowerDial through lists of contacts automatically. Boost productivity tenfold by dialing up to 10 numbers simultaneously with multi-line PowerDialer • Advanced AI-powered local presence lets users call from a number with the same local area code as the person they’re calling
Ziwo
ziwo.io
ZIWO is Cloud Contact Center Software (CCAAS) that provides a straightforward solution for companies to talk to their clients with a crystal-clear voice. ZIWO has readymade plugins with most CRM and is integrable with any app. Ziwo provides businesses with access to an industry-leading cloud contact center solution. The software includes advanced features such as call tracking, Virtual phone numbers in 150+ countries, Call Masking, End Call Survey, CDR, IVR, Real-time Reporting, and more. Ziwo provides its solution to clients such as Tabby, Damac, Talabat, Deliveroo, Al Tayer, Floward, and many more.
Gladly
gladly.com
Gladly is the only customer service software built around people, not tickets. AI is revolutionizing how we work and communicate. Consumer expectations of how they're known and treated by brands has never been greater. At the same time brands are under pressure to do more with less and must balance the tension between saving money with AI and automation, while still delivering world-class experiences for consumers. The right experiences create connection, loyalty and customer lifetime value. Customer service software built on tickets fails to navigate this tension. And brands who rely on ticketing software are failing in this new economy. Bloated tech stacks. Duplicate tickets. Consumer repetition and frustration. Fumbling and flustered agents. Two bad service experiences will lose a customer for life. Gladly applies AI differently, to help commerce brands deliver radically personal, concierge-level customer service at scale. With Gladly, consumers help themselves when they want and customer service agents are made into superheroes, gaining efficiency and productivity. Every conversation in Gladly starts with a real-time understanding of the customer -- who they are, their preferences, their conversation and purchase history with the brand, every interaction in one place. And with every channel built-in natively - VOICE, email, SMS, chat, social messaging, self-service – brands have one, lifelong conversation stream with their customers. Gladly's customers are the world’s most loved brands -- Allbirds, Bombas, Crate & Barrel, Deckers, Eddie Bauer, FTD, Nordstrom, REI, Ulta Beauty, and Warby Parker. These brands and hundreds more leverage Gladly to build lifelong loyal customers through deep connections.
Aloware
aloware.com
Aloware is an omnichannel cloud-based phone system and customer engagement platform designed specifically for small and medium-sized businesses (SMBs). One of the key features of Aloware is its integration with various CRMs such as HubSpot, Pipedrive, Zoho to name a few, and communication channels, including VoIP phone calls, SMS text messaging, and email. This allows SMBs to manage all their customer conversations from a single dashboard, making tracking interactions easier, prioritizing leads and support tickets, and ensuring timely follow-ups for sales and support teams. Aloware also boasts its TCPA-compliant Power Dialer which aids agents in maximizing their call productivity without fear of accidentally dialing DNC numbers, or being tagged as a "scam". The latest addition to Aloware's roster of competitive features is its very own in-app AI chatbot, AlohaBot, which does not require a third-party app integration, making it smoother, faster, and the most advanced in the market. Paired with the legendary Sequence+ that empowers businesses to automate workflows and trigger actions such as SMS/MMS, call, and email campaigns, Aloware equips SMBs with an all-in-one communication tool to gain the sharpest edge in their industries.
3CX
3cx.com
3CX is the developer of an open standards communications solution which innovates business connectivity and collaboration, replacing proprietary PBXs. The award-winning software enables companies of all sizes to cut telco costs, boost employee productivity, and enhance the customer experience. With integrated video conferencing, apps for Android and iOS, website live chat, SMS and WhatsApp Messaging Integration, 3CX offers companies a complete communications package out of the box.
NICE inContact
incontact.com
NICE (Nasdaq: NICE) is the worldwide leading provider of both cloud and on-premises enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and unstructured data. NICE helps organizations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, are using NICE solutions.
Genesys Cloud
genesys.com
The Genesys Cloud CX™ platform is trusted by thousands of small, medium and large enterprises and recognized across the globe as an industry-leading cloud call center solution and customer experience (CX) platform. No matter where the customer conversation starts or ends, Genesys Cloud CX transforms your customer experience. It connects insights across teams, tools and interactions so you have the data to address customers problems with ease. Meet your customers anywhere, anytime, on any channel, with a suite of digital channels. * Automate Successful Outcomes Simplify how you connect with customers across channels. With smart automation across the entire customer journey, you can use data and insights gained to take the right action at the right time to create the best outcomes. * Innovate at Scale Give your employees and call center agents the information they need in a tool built to drive engagement, improve customer interactions and boost your team’s performance. * Reimagine Experiences that Matter Use Genesys Cloud CX as an all-in-one cloud call center application and easily extend the suite with hundreds of packaged integrations. Take full advantage of the composable customer experience platform with third-party integrations and applications so you can reach customers any moment, on any channel. With an all-in-one suite of digital capabilities in Genesys Cloud CX, call center employees and customers can engage in seamless conversations across digital channels like chat, email, text and social media. Enhance the customer experience with bots and predictive artificial intelligence (AI) and route to a human call center agent when customers have more complex needs. Genesys is redefining the customer experience with innovative call center software. Our award-winning Genesys Cloud CX deploys in days, is intuitive to use and innovates with upgrades each week. With real-time dashboards, simple management tools and analytics, Genesys Cloud CX provides the insights you need to run your business. And you’ll take your contact center and CX strategy into tomorrow — no matter where your agents are located or which channels they handle.
Creatio
creatio.com
Creatio is a global vendor of a no-code platform to automate workflows and CRM with a maximum degree of freedom. Millions of workflows are launched on their platform daily in 100 countries by thousands of clients. Genuine care for their clients and partners is a defining part of Creatio DNA. Creatio offerings include a no-code platform (Studio Creatio), CRM applications (marketing, sales, and service), industry workflows for 20 verticals and marketplace add-ons. They help their customers digitize workflows, enhance customer and employee experiences, and boost the efficiency of commercial and operational teams. Creatio is recognized as a Leader and Strong Performer in multiple Gartner and Forrester reports. Creatio products receive raving end-user reviews on peer-to-peer portals. Their customers enjoy the freedom to own your automation. Freedom is provided through unlimited customization, the ability to build apps without a line of code, and a universe of ready-to-use templates and connectors. Their platform empowers knowledge workers to build applications with no-code while increasing organizational capacity. They believe in genuine care. They build sincere relationships with their clients and partners by giving a hand first and then thinking about business, communicating transparently and openly, and listening, adjusting and bringing value. Creatio is an American company headquartered in Boston, MA. They have 700+ employees in six offices and a local presence in 25 countries. Creatio has long-lasting relationships with some of the world’s most successful organizations including AMD, Bayer, Kraft Heinz, Visteon, Société Générale Group, BNP Paribas Group and many others. Creatio partners with 700 GSIs and local integrators. Their culture is about genuine care for their clients and partners, passion, going the extra mile and staying positive.
Convolo AI
convolo.ai
Communication Tools Designed To Grow Sales Improve ROI On Inbound & Outbound Campaigns: Inbound: Call Every New Lead Within 1 Minute Outbound: Reach More Prospects From Your Calling Campaigns
Verint
verint.com
Verint helps the world’s most iconic brands build enduring customer relationships by connecting work, data, and experiences across the enterprise. With this approach, brands can navigate and thrive as they adapt to the future of work, eliminate the inefficiencies created by organizational and data silos, and consistently deliver differentiated experiences at scale across every interaction. Verint's solutions help brands close the gap created when they lack the resources required to deliver experiences that fulfill customer expectations. Closing this Engagement Capacity Gap™ helps them build lasting relationships with customers and drive real business results. The Verint Customer Engagement Platform draws on the latest advancements in artificial intelligence and analytics, open integration, and the science of customer engagement to meet ever-increasing, ever-shifting consumer interactions and demands. They help their customers to drive even greater value from their technology investments by working closely with a broad ecosystem of solutions and partners. With Verint, brands can finally unlock the potential of customer engagement across every area of the business to deliver consistently differentiated experiences to their customers and employees, and do so at scale to realize tangible business results. Global Presence • Headquartered in Melville, N.Y., with 40+ offices worldwide • Powered by 4,500 dedicated professionals and a global partner network Closing the Engagement Capacity Gap Brands today are challenged to deliver quality customer experiences across dozens of engagement channels, hundreds of customer journeys, and millions of interactions – all with the same team and resources. This results in an Engagement Capacity Gap. Verint solutions are uniquely geared toward closing this gap.
CommPeak
commpeak.com
Discover the Power of CommPeak: Your Ultimate Cloud-Based Communication Solution At CommPeak, they are on a mission to revolutionize cloud-based business communication, making it easier and more affordable than ever before. They are dedicated to empowering individuals and businesses like yours with superior quality products and services that drive success. Here's why CommPeak stands out as the ultimate solution for your communication needs: || Cloud Contact Center Solutions That Boost Sales CommPeak simplifies business communication with their highly customizable cloud-based contact center solutions. Whether you're focused on inbound, outbound, or blended call centers, their innovative tools are designed to meet your unique business needs. With CommPeak, you can enjoy the following advantages: * Global Coverage: Expand your reach with their worldwide A-Z SIP termination services, featuring 10 regional switches, in-country dialing numbers, and local DIDs for over 75 countries. Experience consistently higher-quality calls. * Secure and Reliable: Operate with confidence using their enterprise-ready call center cloud solutions. They prioritize the security of your data with end-to-end encryption and adherence to international security standards. Their products are scalable and reliable, ensuring you reach your customers stress-free. * Superior Quality Commitment: Benefit from their direct connections with tier 1 providers and customizable call center cloud solutions. They offer in-house, proprietary services that enable shorter, faster global routing, backed by dedicated support 24/7/365. || Cost-Effective Global Cloud Communications As a global cloud contact center provider, CommPeak always delivers highly competitive prices. But what truly sets us apart from other cloud VoIP providers is their commitment to your success: * Custom Solutions: CommPeak offers custom, cost-effective contact center solutions tailored to your business. Say goodbye to the hassle of working with multiple telecom providers – they provide a full suite of cloud-based services to meet all your communication needs. * Live Support: Access a live support team 24/7/365, dedicated to maximizing your operational success. They are here to help you every step of the way. * Rapid Deployment With CommPeak, you can have your contact center up and running in as little as two business days, ensuring you're always ahead of the competition. Their modularly available solutions enable companies to create highly customized solutions based on your unique business models. * CommPeak Dialer - Optimized for top performance with automation, real-time analytics, customization, lead-agent matching, monitoring, and 50+ CRM integrations. * VoIP Services - Elevate your communication with their VoIP services: superior quality, competitive rates, global coverage, and 24/7 support. * Cloud PBX - Optimize your operations with their Cloud PBX: real-time analytics, queue management, rapid setup, and a built-in softphone for efficient communication. * DID Numbers - Enhance communication with their local DID numbers: rapid activation, extensive capabilities, and an intuitive user portal with detailed analytics. * SMS Platform - Boost your SMS campaigns with their user-friendly platform: extensive analytics, personalization, and easy API integration for effective communication. * LookUp - Stop wasting time and money on invalid numbers! Retrieve detailed information on any phone number and its validity via API or their friendly panel. * Speech-to-Text - Top-tier transcription accuracy with their machine learning-powered solution, supporting 75+ languages, advanced keyword search, and robust noise handling.
Mitel MiCollab
mitel.com
Mitel MiCollab is an enterprise collaboration platform that securely and swiftly powers communications for whenever you need them, wherever you are. KEY BENEFITS: - Everything you need in one place – single application for voice, video, messaging, presence, conferencing, mobility, and team collaboration - Multiple devices, single experience – communications experience that’s consistent across all your devices - Increased business productivity – with unified service, spend less time trying to connect and more time engaged in productive communications - Harness the power of teams – Keep up with projects, stay connected with colleagues, and boost the sharing of knowledge and ideas across business silos - Simple Deployments: Deployment QR codes to simplify the process FEATURES: - Unified communications and team collaboration - Available for PC, Mac, Web, and Mobile Devices - Mobile-first design - Real-time voice and video calling - Audio conferencing with web sharing - One number reach - Simultaneous ringing / Mobile twinning - Collaborative workspaces - Individual and group chat - File annotation - WebRTC softphone - Outlook® and calendar integration - File and screen sharing - Multiple layers of security - Multi-region / language support
Exotel
exotel.com
Exotel is an advanced customer engagement platform that combines CPaaS, omnichannel contact centers, and Conversational AI, driving over 70 million daily conversations for more than 7,100 businesses across India, Southeast Asia, the Middle East, and Africa. Their platform is designed to foster richer, AI-powered, and contextual interactions, offering businesses unparalleled speed and scale in their communications. Their recent license for end-to-end VoIP telephony services reinforces their position as a fully compliant cloud calling operator, enabling cost-effective, secure communication solutions. The platform breaks down silos in communication by bringing together customer intent, state, and emotional tone to ensure the right message is delivered through the appropriate channel every time. An integral part of Exotel is the Contextual Customer Data Platform, which transforms raw data into personalized customer narratives, providing actionable insights that enhance each conversation. With Exotel, businesses don't just communicate; they connect meaningfully with their customers, building trust, personalization, and empathy into every conversation. This strategic approach allows businesses to listen to their customers, remember each interaction, and continually improve the customer experience.
FrontSpin
frontspin.com
FrontSpin is the leading-edge sales communication software and power dialer. Their platform and power dialer implements your playbooks across all touchpoints, helping you engage with up to 3x more prospects and customers in less time, closing more deals and accelerating sales.
Nooks
nooks.ai
Nooks is an AI-Powered Virtual Dialer and Virtual Salesfloor that helps SDR teams 5x their conversations and supercharge productivity.
DCDial
dcdial.com
Our cloud-based contact center solution helps companies reach millions of customers via interactive text and voice. Our highly customizable solution boasts an intuitive and user-friendly interface that allows our clients to design and deploy sophisticated communication strategies quickly and with relative ease. We help our clients boost productivity, enhance efficiency, and increase profitability by automating business processes: sales and marketing, scheduling, announcements, payment processing, and more. Based in Atlanta, Georgia.
TalkChief
talkchief.io
Talkchief is the ultimate solution for all your team's communication needs. With Talkchief, you can easily manage all of your team's chats, video calls, and file sharing, all in one powerful and intuitive platform. Whether you're collaborating on a project, conducting a virtual meeting, or just need to quickly share a file, Talkchief has got you covered. Say goodbye to juggling multiple communication apps and hello to streamlined, effortless teamwork. With Talkchief, you can enjoy a host of features designed to make your team's communication seamless and efficient. From HD video and audio calls to real-time chat, screen sharing, and file storage, everything is at your fingertips. Plus, with cross-device compatibility, you can access your conversations and files from anywhere, whether you're on your desktop, laptop, or mobile device. So you can stay in touch and productive, no matter where you are. At Talkchief, we understand that great communication is the foundation of any successful team. That's why we've created a platform that is both powerful and user-friendly, ensuring that everyone on your team can easily stay connected and productive. So if you're looking for a better way to communicate and collaborate with your team, give Talkchief a try today and experience the future of team communication!
Intelliverse
intelliverse.com
Intelliverse provides business communications services and sales software solutions that help companies in the areas of sales acceleration, lead generation Sales Dialer, Contact Center, IntelliBlast and Answering Service. Contact us today to learn more and sell more!
Cordless
cordless.io
Cordless is a modern cloud-based call centre for customer support teams with built-in conversational intelligence. Cordless provides an all-in-one solution for customer support teams to talk to customers over the phone and gather deep insights from the conversations. With the transcriptions out of the box, sentiment analysis, auto-tagging of conversations, and deep integrations with the most popular CRMs, Cordless allows customer support managers to QA better, identify opportunities for training, Cordless is a modern cloud-based call centre for customer support teams with built-in conversational intelligence. Cordless provides an all-in-one solution for customer support teams to talk to customers over the phone and gather deep insights from the conversations. With the transcriptions out of the box, sentiment analysis, auto-tagging of conversations, and deep integrations with the most popular CRMs, Cordless allows customer support managers to QA better, identify opportunities for training, spot the trends in customer queries and communicate with the broader team.
MyOperator
myoperator.com
MyOperator is India's leading cloud communication provider, catering to 10,000+ businesses including NCERT, Amazon, Lenskart, Apollo, and Myntra. With a suite of offerings like Corporate line, 360-degree Campaign Management, Office IVR, call analytics, cloud call centre, SMS + WhatsApp campaigns and CRM integration, MyOperator empowers your team to convert every call or interaction into a business opportunity. Why MyOperator? MyOperator is a trusted cloud telephony provider for over 10,000 brands, from large enterprises to SMBs, including Apollo, Dominos, and Razorpay. With a rating of 4.5 on Google, it has also been recognized as a 'champion' in the cloud telephony leadership matrix by SoftwareSuggest and Compare Camp Rising Star Award. Top Products & Features of MyOperator 1. Corporate Line MyOperator Corporate Line streamlines remote team connectivity with a dialler app and virtual numbers for each team member, eliminating the need for corporate SIM cards. With features like call recordings, WhatsApp and CRM integration, and a smart virtual business number, it simplifies communication management and boosts team productivity. 2. Cloud Contact Center MyOperator's Cloud Contact Center is a cloud-based platform that manages customer interactions across multiple channels, with features like WhatsApp Business API, real-time analytics, and AI-powered speech analysis, ensuring business continuity with IVR and VOIP capabilities and CRM integration. 3. Office IVR MyOperator's Office IVR is a cloud-based automated phone system that improves call management for businesses with features like personalised welcome messages, call routing options and follow-up capabilities. It reduces the need for manual transfers, directs calls to the appropriate department or agent and sends automated messages with relevant information to callers. 4.Campaign Management MyOperator's campaign management suite with Voice and WhatsApp is an integrated platform that assists enterprises in executing marketing initiatives, providing features such as campaign performance tracking, automated messaging and call blasting. This solution saves time and resources while enhancing customer data management with OTP alternatives and CRM integration 5. Multi-store Solution MyOperator's Multi-store Solution is a cloud-based platform that streamlines communication between multiple locations, with features like contact routing, call recording, live panel monitoring, and real-time reporting for data analysis. This solution assists businesses in managing their stores and locations more efficiently. 6.VoIP MyOperator's VoIP service offers a comprehensive solution for businesses, including video conferences, call management, notifications, rejection of unauthorised calls, messaging, voice calls and voicemails, screening and recording, speed dial, auto-attendant, and VoIP caller ID. Organisations may streamline their communication operations with the addition of features like IVR, Do Not Disturb (DND), reporting, and call analytics. Additionally, MyOperator's web-calling activation provides better quality of service, and their mobile-first contact centre allows agents to place and receive calls while on the go, meeting the expectations of a hybrid and mobile-centric world. MyOperator call management app comes with permission-based multi-user login. For businesses who want to exercise full control over user rights and don’t want to hinder their and the employees’ work convenience even a tad, our permission-based Multi-User login allows you to do the needful. 1. Super admin: They have complete control of the mobile app and get access to all the reports, both agent and department wise. They can also change the role of other users of the mobile app and have full access to other user’s account. 2. Manager: These managers are the head of the department and have complete access to the user accounts of their department. They don’t have any access to the functionalities of the other departments. 3. Basic: The basic users have access to only their accounts and cannot check the activities of other users or departments.
FreJun
frejun.com
FreJun is a cloud telephony platform that automates your business calls. Users can make outbound business calls using a unique virtual number and receive inbound calls on the same number. The calls made through the virtual numbers can be recorded and integrated with any workflow tools such as CRM and ATS. Detailed call analytics and AI insights are generated to improve team performance. FreJun also provides a unique Automated calling feature (auto-dialer) where the user can automatically call a list of numbers. By using the FreJun along with your workflow tool, the entire contact system can be automated in 5-10 minutes.
CallFire
callfire.com
CallFire provides easy-to-use, self-service voice marketing solutions to thousands of businesses across the US & Canada. We specialize in helping local businesses grow and retain their revenue with outreach and engagement services such as IVR, Voice Broadcast and Call Tracking. In addition to serving local businesses, CallFire empowers non-profits, religious groups and other organizations to connect more effectively with their audiences. CallFire is headquartered in Santa Monica, California with affiliated offices in Austin, Texas and Kiev, Ukraine.
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