Oki‑Toki je riešenie pre interné a outsourcing kontaktné centrá (kancelárske aj vzdialené). Spracúva hovory, chaty, sociálne siete; obsahuje autodialer, IVR, hlasové roboty, analýzu hovoru, hodnotenie kvality a rozpis zmien.
Vylepšite vaše skúsenosti s desktopovou aplikáciou pre Oki-Toki na WebCatalog Desktop pre Mac, Windows.
Spúšťajte aplikácie v oknách bez vyrušovania s mnohými vylepšeniami.
Spravujte a prepínajte medzi viacerými účtami a aplikáciami jednoducho bez prepínania prehliadačov.
Oki-Toki is a professional solution for internal and outsourcing contact centers, offering both office-based and remote work capabilities. Oki-Toki enables chat processing, social media monitoring, handling inbound and outbound calls, integrating an autodialer system, conversation scripts, voice robots, speech analytics, quality control department tools, and much more.
Key features include:
* Unified telephony, messengers, and social media monitoring in one system.
* Autodialer and Interactive Voice Response (IVR) with flexible configuration using scripts.
* Voice robot for conducting surveys and consultations.
* Calculation of KPIs, salaries, bonuses, and penalties.
* Speech analytics with integration for the quality control department.
* Quality control tools with quality assessment questionnaires and KPIs.
* Dynamic conversation scripts for operators, managers, and robots, integrated with email, SMS, calls, and third-party CRM systems.
* Shift management and personal schedule coordination.
Upozornenie: WebCatalog nie je nijako prepojený, spojený, autorizovaný, schválený alebo oficiálne spojený s Oki-Toki. Všetky názvy produktov, logá a značky sú majetkom svojich príslušných vlastníkov.
