iHelpBD

As a major platform for constructive and socially responsible technology, iHelpBD is committed to making a difference in the world by empowering communities through technology. Founded in 2012, iHelpBD is a private software firm dedicated to providing market-leading, IT-enabled products and services.

Its flagship product, iContact, is a user-friendly call center software solution that enables clients to make and receive calls, analyze performance, and optimize call campaigns in real time. The software currently powers various unified communication providers, serving over 150 clients across the Bangladeshi market for more than a decade.

iHelpBD offers a comprehensive suite of software solutions, including CRM, Complaint Management, ERP Integration, Ticketing, Knowledge Management Systems, SMS, Email, Sales CRM, QA, Social Media Platform Integration, and Omnichannel tools. Its mission is to bridge the digital divide and deliver innovative solutions that enhance business performance and improve outcomes.

iContact is used across industries — such as medical, insurance, banking, government, and sales—supporting interactive troubleshooting, contact core scripting, and other specialized needs. iHelpBD provides enterprise-grade solutions worldwide, catering to individuals and large organizations alike. Operating 24/7, it is dedicated to maximizing customer satisfaction and aims to continue offering the highest-quality call center software solutions to build a more advanced technological future.

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