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ipSCAPE

ipSCAPE

ipSCAPE je AI-pogonjena platforma za kontakt centre i komunikaciju koja omogućuje omnichannel korisničku podršku (glas, e‑mail, web chat), upravljanje korisničkim putanjama i integracije s CRM, BI i WFM.

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IPscape empowers organisations to build customer moments that enhance trust, loyalty and engagement​ in the AI-era. They provide AI-powered contact centre and communication technology that creates seamless omnichannel customer experiences across Voice, Email, Web Chat and emerging channels. 

They empower organisations to orchestrate customer journeys that delight their customers to better serve, understand, and respond to their needs. 

Easily extend the SCAPE platform to meet your unique business requirements by leveraging API’s and integrations to achieve interoperability with a range of internal systems including your CRM, Business Intelligence, and Workforce Management tools.

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