Page 12 - Top Zoho Desk Alternatives

Aritic

aritic.com

Boost your sales process by streamlining your entire sales funnel within Aritic CRM. Know which prospect has the highest conversion value. Manage your contacts based on their sales stage, behavior, and buying intent. Distribute and divide tasks automatically and monitor the entire process until a deal is won or lost. Aritic platform is an unified automation platform. It includes marketing automation, communication automation, sales pipeline CRM application, service desk application and business automation stack designed for B2B businesses. At present there are more than 1800+ business globally, using DataAegis Software Pvt. Ltd. products; which is the parent company of Aritic. Few of the notable customers include- Wunderman, Abbott, BTCC, Dunlop, Manipal Global, Pearson, Paradise Property, Snaplogy, Citrix, Moovely, Avisolve, Magnum, and a couple of Fortune 500 companies.

OneHash

onehash.ai

OneHash CRM is a cloud-based, robust, scalable, agile, affordable and fully featured, FaaS solution with CRM, ERP, HCM, Project Management, Help desk and other SaaS that your company needs, at the prices of FOSS for exponential growth and development. We are determined to serve 95% of the SMBs across the globe with a smart, affordable, agile and secure CRM solution that will ensure sustainable growth. World class service at pocket friendly prices is our USP, and we abide by what we promise.

HelpJuice

helpjuice.com

Helpjuice helps companies save millions in customer support with their powerful knowledge base tool. Companies like Indeed.com and Coastal.com are able to deliver instant support to their customers with Helpjuice's knowledge base. Thanks to Helpjuice's knowledge base, customers are able to get an instant answer to their question without having to call or email support.

Certainly

certainly.io

Certainly is on a mission to help businesses build incredible user experiences for ecommerce, replacing clicks with conversations. The Certainly Conversational AI software connects seamlessly across the platforms you run your business on, and we have customers and partners in over 20 countries worldwide. With its no-code Chatbot Builder, the Certainly Conversational AI Platform offers a fun and easy building experience. The product offers high-quality user experiences across channels, seamless integrations with dozens of business systems, and a powerful, proprietary AI that detects any language and offers ready-to-use content in 14+ languages. Certainly is trusted by brands such as Carlsberg, Tiger of Sweden, Booking.com, Rockwool, Trustpilot, Siksilk, Deloitte, Zendesk, and AKQA.

Brainfish

brainfi.sh

Brainfish is an AI-powered help center and content platform designed to enhance customer experience. Its primary function is to provide instant answers to customer questions, serving as an automated self-service interface. This AI tool is designed to learn your content, enabling it to deliver accurate and personalized responses to customer queries. The aim is to reduce ticket volumes, improving overall customer satisfaction. In addition, Brainfish offers real-time translation capabilities, serving global customers in their native language by translating your content to suit their language preferences. One of the compelling features of Brainfish is its functionality that provides insights into customer concerns in real time, assisting customer experience teams enhance the efficacy of the content in their knowledgebase. Furthermore, Brainfish enables the majority of customers to self-serve, reducing the need for extensive customer service interactions. The platform is designed for seamless integration with various human-support software such as Zendesk, Intercom, Salesforce and others, ensuring an improved and efficient customer service experience.

WalkMe US

walkme.com

WalkMe (NASDAQ:WKME) pioneered the world’s leading Digital Adoption Platform (DAP) so companies can effectively navigate the constant change brought on by technology. With WalkMe, organizations drive enterprise productivity and reduce risk by ensuring consistent, responsible, and efficient adoption of software and the workflows it powers. WalkMe's AI-driven platform sits on top of an organization’s tech stack, identifies where people experience friction, and delivers the personalized guidance and automation needed to get the job done, right in the flow of work. Customers like IBM, Nestle, ThermoFisher Scientific, and the U.S. Dept. of Defense trust WalkMe to create the people-centric experiences required to boost the effectiveness of their workflows and maximize software ROI.

Wannadocs

wannadocs.com

Create public product docs for your customers or internal knowledge base for your team, all within the same awesome UI. Start your free 14 day trial today! Knowledge Base Management System Create public documentation for your customers or internal knowledge base for you team using our awesome interface. Increase user satisfaction and maximize business benefits with Wannadocs today!

SupportBench

supportbench.net

Supportbench is a TOP rated premium customer support software for businesses seeking advanced, affordable, scalable solutions. It boasts features such as dynamic SLAs, a KCS knowledge base, AI-powered ChatGPT knowledge base bots, and customizable dashboards. With Salesforce synchronization, advanced customer portals, chatbot capabilities, and an easy-to-use API, Supportbench enhances customer experiences, optimizes support operations, and empowers teams with actionable insights.

Stames

stamesoft.com

With the rise of social media, multiple communication channels & third party applications, managing orders, sales, requests, queries, feedback, complaints and other vital data can be overwhelming. Its software provides a centralized platform that streamlines customer-team communications, reducing response times and increasing customer satisfaction. Stames offers a secure, unified platform that consolidates data from diverse third-party sources, fostering collaboration, connecting customers to teams and facilitating well-informed decision-making across departments. Through Stames' integration capabilities, companies can centralize data access, ensuring a single, robust platform for streamlined operations. This positions Stames as a powerful tool that can be effectively utilized across various industries to address diverse use cases.

SPLICE Software

splicesoftware.com

Deliver consistent, on brand, multi-channel communications to your customers with ease. Through the utilization of automated call, text, email, and voice first SPLICE Software support businesses in creating engaging and effective communication programs that integrate seamlessly with any pre-existing workflows. SPLICE’s patented Dialog Suite™ manages all your customer opt-ins to ensures that all your communications are legally compliant. From marketing messages and surveys to payment processing and reminders, SPLICE’s automated communications can add efficiency to any use case and can be applied to both inbound and outbound messaging. And with award-winning analytics tools, you can see for yourself the difference quality communication can make!

Reply Pro

replypro.io

Reply Pro helps increase company awareness about online reviews. Managers, owners, and staff can be updated each time your company gets an online review from sites like Yelp, Facebook, Google, TripAdvisor, and more. When your employees read reviews, they feel empowered to take more ownership in their performance. Reply Pro also makes it super easy to increase customer engagement. Our mobile app allows you to respond to all reviews from one spot. This allows managers to instantly respond back to any new review.

Mensagia

mensagia.com

Mensagia is an omnichannel platform that allows you to contact your customers via Email, SMS and Voice campaigns. This platform also features database management, automations, landing pages and forms, API and integrations, and much more.

Grispi

grispi.com

Grispi is a cloud-based customer relationship management platform. It allows companies to easily manage all support channels such as incoming / outgoing calls, e-mail, live support and social media from a single platform. Grispi is a powerful customer experience platform that helps businesses deliver personalized and engaging experiences to their customers. With Grispi, businesses can create custom chatbots, live chat widgets, and other interactive experiences that can be used to answer questions, provide support, and drive sales. Grispi is a great choice for businesses of all sizes that want to improve their customer experience. The platform is easy to use and scalable, and it offers a wide range of features and customization options. Here are some of the key benefits of Grispi: * Personalized experiences: Grispi allows businesses to create personalized experiences for their customers based on their individual needs and preferences. * Engaging experiences: Grispi's interactive experiences are designed to keep customers engaged and interested. * Scalable: Grispi can be scaled to meet the needs of businesses of all sizes. * Easy to use: Grispi is easy to use, even for businesses with limited technical expertise. If you're looking for a powerful customer experience platform that can help you improve your customer interactions, Grispi is a great option.

Grasp

getgrasp.com

Grasp’s cloud application for customer support empowers online retailers and other small businesses to respond to customer questions faster and better than ever. One team inbox for customer chats, emails and social media posts. Improve your helpdesk! Grasp brings together multiple lines of communication and creates one story from all contact moments. That’s how you regain control of your customer service.

didforsale

didforsale.com

DIDforSale is a CPaaS company that empowers businesses and application developers by providing them with communication automation tools such as APIs, programmable voice, SMS and SIP Trunking. It enables real time telephony management to make and receive phone calls, send and receive text and to perform any other communication functions. DIDforSale SIP Trunks are tested, verified and certified by companies like Microsoft, Cisco, Shoretel, NEC, etc.

connexease

connexease.com

Connexease is a multi-channel, conversational, support platform for Customer Care domain. It is a plug & play user interface for headless customer care support channel integration platforms and It works with both brands and 3rd party outsourcing companies. Connexease provides a wide range of solutions for customer care and call centre market mainly with conversational channels such as WhatsApp business, FB Messenger, Instagram etc. The goal is to change the definition of Customer Care a better way!

chatlyn

chatlyn.com

chatlyn is an AI-powered customer engagement platform that assists you in automating client communication, reducing workload and optimizing engagement to improve customer satisfaction and boosting your revenue. One of chatlyn's key features is its omnichannel inbox, which allows you to manage all customer interactions from one central location. This includes email, webchat, WhatsApp, SMS, Instagram, Facebook Messenger, Telegram and more. Get AI-generated reply suggestions for faster responses. Improve your message drafts with AI-generated recommendations while composing messages. Summarize conversations in a click. chatlyn supports +25 languages, any message will be translated to the language of your choice and you can reply in your language and your clients will receive the message translated into their language. The powerful ticketing system makes it easy to assign and track client requests, ensuring that no customer goes unanswered. You can also add any custom attributes to your contacts. With the custom attributes you could create lists based on that and even create dynamic lists that would change automatically, these dynamic lists change in real time, adding and deleting people depending on the attributes. chatlyn also offers a number of marketing automation features designed to help you save time and increase leads and profits. These include keyword detection, which allows you to automatically respond to customer inquiries based on specific terms, eliminating the need to waste time answering the same question multiple times. Integrations with CRM, PMS, POS, and other systems to help you better understand and engage with your clients. You can also access detailed analytics and reports that provide valuable insights into customer behavior and engagement. As a result, you can optimize your customer interactions and improve your overall performance. chatlyn is 100% GDPR compliant, ensuring that you can use the platform without any concerns about data privacy. The web, iOS, and Android apps allow you to access your customer conversations, data, and receive notifications anytime, anywhere. Overall, chatlyn is a powerful tool for any business looking to improve customer communication, deliver higher conversions, and ultimately drive more sales.

Airdocs

airdocs.io

AIRDOCS helps businesses like yours to develop targeted, engaging personalised communications and notifications by making it easy to use your in-depth customer data like gender, age, location, product purchase history and buying patterns. By being cloud-based, AIRDOCS can provide small and medium enterprises with a full suite of large-enterprise functionalities – along with the greater flexibility, speed-to-market, and lower costs needed by SMEs. AIRDOCS allows you to create messaging in different media formats (PDF, HTML, text & video), implement multi-channel delivery of print, email, SMS, and DocuSign services. Every document, email, text message, statement, contract or push notification you send is all part of the larger, ongoing conversation with your customer. Turn to AIRDOCS when your needs outgrow your capabilities. We’ll help you succeed with our multi-channel, next-generation communications cloud platform for unprecedented deployment flexibility and complete control over communications. It's so simple with AIRDOCS, the clever correspondence platform

Simpu

simpu.co

Simpu is a comprehensive customer communication platform designed to transform the way you connect with your customers. Our best-in-class shared inbox brings together all the channels that matter to your customers, providing a unified, collaborative view. Simpu's intuitive live chat widget allows for real-time engagement, while our state-of-the-art chatbots automate and personalize customer interactions, offering a uniquely tailored experience. Simpu also revolutionizes customer support by integrating WhatsApp groups, creating an effortlessly accessible and familiar platform for your customers. Our powerful analytics provide deep insights into conversations and team performance, enabling you to continually optimize your communication strategies. Finally, Simpu not only helps you create happy customers, but also turns them into your biggest advocates by making it easy to send simple review invitations. With Simpu, you're not just managing customer communication - you're enhancing it, personalizing it, and taking it to the next level. Experience the future of customer communication with Simpu.

Saysimple

saysimple.com

Connect with your customers via WhatsApp Business, Facebook Messenger, Instagram Direct Messenger, Livechat, email and many other channels. Centralize customer contact, collaborate with colleagues on incoming messages and answer FAQ’s questions automatically with Saysimple. Saysimple, an omni-channel customer communications platform, built to leverage digital customer service from one single workspace for cross-functional teams. Enjoy closer collaboration, effective workflows and more satisfied customers.

ROBIN

cm.com

ROBINHQ is now part of the CM.com Mobile Service Cloud, offering advanced customer service solutions designed to enhance communication and support. This platform empowers teams to deliver fast and personalized customer service experiences across multiple channels. Key Features: * Unified Inbox: Manage customer interactions from a single interface, integrating various communication channels for seamless support. * 360° Customer Profiles: Access comprehensive customer data to tailor interactions and improve service quality. * Chat Widget: Implement a chat solution on your website for real-time customer engagement. * Scalability: Benefit from the robust capabilities of CM.com to optimize and scale customer service operations effectively.

ReplyDesk

replydesk.com

ReplyDesk is a cloud-powered help desk that enables online retailers to improve customer service delivery by reducing the time it takes to resolve customer inquiries. ReplyDesk integrates with emails, social media accounts, webstores, and the world's leading selling channels to provide a unified inbox for all your customer communication. Automate email responses and customer inquiries using smart automation rules. Customer support agents can quickly insert automatic-suggested replies for common queries and inject email templates. Your agents can also mention other teammates and tag tickets for assistance and organization. ReplyDesk also automatically translates messages from customers into your choice of 140 languages so that you can efficiently serve multiple territories. Resolve customer issues in real-time and manage all disputes, returns, and refunds from all your webstores, marketplaces and selling channels. Connect your sales channels to ReplyDesk, and start processing everything in one place.

Qpien

qpien.com

All-in-one customer communication management and automation Qpien is one messaging platform for omnichannel Support, Sales and Marketing platform designed for ecommerce. Qpien is a omni-channel customer support platform for E-commerce stores that allows your customer service team to manage all of your support, customer service in one place. E-commerce stores use Qpien to improve customer experience and increase the efficiency of their customer support teams. Using Qpien gives you a true all-in-one help desk experience across live chat, WhatsApp, Facebook and Instagram in one user-friendly platform, saving you time and money. - Easily manage all customer messages from Live Chat, WhatsApp, Instagram and FB - See all your products, customers and orders details without leaving Qpien panel - Customizing and adding Qpien Live Chat to your e-commerce store takes less than 1 minute - With Qpien you will boost sales, increase conversions and revenue - Stop losing sales by missing the conversation

Omnilinx

omnilinx.com

Omnilinx is a web-based omnichannel platform designed for customer support and communication. The platform offers a unified interface where businesses can manage customer interactions across a variety of communication channels, including phone, web chat, email, ticketing, internal chat, Facebook Messenger, Viber business channels, WhatsApp and SMS. Key features of Omnilinx include: * Integrated phone system, enabling smooth voice communication directly within the platform (or other devices), eliminating the need for third-party integrations. * Unified communication screen where all chats and phone calls with a client are consolidated and displayed in one place, ensuring easy access and overview of customer interactions. * Client profile offers a comprehensive history of customer interactions, helping support agents better understand the customer's journey. * Conference chats, allowing for the addition of multiple agents to a single client chat, fostering collaborative customer support. * Internal chat, facilitating personal and group conversations among colleagues for seamless team collaboration. * Smart routing that automatically assigns customer chats to the most suitable agent based on factors such as channel preference, agent availability, and expertise. * Multiple websites support within the same business account. * Аdvanced dashboard that provides key customer service metrics, delivering valuable insights into support performance and customer interactions. * Flexible pricing plans tailored to individual users within the same business account, allowing businesses to optimize their use of the platform based on specific roles and responsibilities.

Moblico

moblicosolutions.com

The need for wholesale distributors to solve customer pain points, differentiate from competitors, and drive efficiency gains through innovative and intelligent automation tools has never been more critical. Moblico delivers purpose-built solutions for wholesale distributors that align with customers’ and associates’ evolving expectations, engaging the “everywhere audience” effectively with instant digital communication and self-serve mobile commerce apps. Moblico's senior leadership team brings over five decades of combined experience and has been awarded forty US patents for mobile technology innovations. Moblico provides core mobile technology competencies to thousands of wholesale distribution centers and manufacturers in the US, Canada, Mexico, Latin America, and Europe. Moblico’s integrated technology suite includes best-in-class solutions for mobile messaging, native custom branded mobile applications, data-driven segmentation, triggered notifications from ERP systems, integrations with leading eCommerce and CRM software providers, geo-fencing and beacon targeting, instant mobile payment, and much more.

LinkLive

linklive.ai

LinkLive (formerly Revation Systems) is an AI-enabled, all-in-one communications and contact center platform trusted by the world’s most highly regulated industries, —including finance, healthcare, and social assistance, —to securely connect with consumers in the channels of their choice. Its modern, native features allow organizations to do business via encrypted voice, video, chat, and email while complying with stringent privacy and data protection laws. More than 1,200 clients rely on LinkLive to help them create outstanding customer experiences, increase employee engagement, and boost efficiency.

Coax

coax.com.au

At Coax, they are streamlining communication for SMBs because they want you to close more deals, faster and get back to growing your business. Coax is a cutting-edge communication app built exclusively for small and medium-sized businesses (SMBs). Coax's mission is to simplify your business interactions and empower you to close more deals seamlessly through an integrated chat platform. Headquartered in the vibrant city of Melbourne, Australia, Coax is committed to nurturing strong customer relationships through efficient communication. Coax's team comprises seasoned professionals with a wealth of experience in the SMB sector, ensuring that they truly understand the challenges you face. They recognize that managing multiple platforms and keeping up with evolving customer engagement can be overwhelming. That's why they developed Coax—a comprehensive app that enables you to effortlessly handle growing demands. Key Features: * Two-Way SMS/MMS: Engage with customers effortlessly through text messaging * Social Media Integration: Respond to comments and tags from a single inbox, boosting engagement * Customizable Contact Card: Keep customer details organized and personalize conversations * Send Invoices and Documents: Seamlessly send invoices and documents directly from the app * Organize Chats by Customer: Track conversations by customer for better organization. Coax empowers your business to close deals effectively. With an intuitive interface and user-friendly design, even tech novices can use it.

GetThru

getthru.io

GetThru was created by veterans of Bernie 2016, where we helped build the campaign’s historic voter contact operation. In the process, we saw the need for better technology for large scale 1-to-1 interaction that reaches people where they are—on their cell phones. So after leaving the campaign, we created ThruText, our P2P texting platform. Two years later, we released our phone calling solution, ThruTalk. More than 1,000 organizations— including political campaigns, advocacy groups, unions, colleges, universities, independent schools, and government agencies—have used our tools. They’ve sent over 180 million text messages and made more than 40 million calls for event recruitment, volunteer engagement, fundraising, voter identification and outreach, polling, and more. And while our roots are in progressive politics, we love partnering with organizations of all kinds that share our passion for creating a better world.

Edge

startedge.com

Edge (formerly EyeRate), the leading employee-driven growth platform, unlocks employees as a thriving sales and marketing channel for multi-location service brands like European Wax Center, Massage Envy, Gold’s Gym, Driven Brands, and Xponential Fitness. The Edge (Employee-Driven Growth Engine) platform transforms frontline teams into a trusted network of brand promoters with employee rewards that are aligned to sales growth. Edge’s industry-leading technology integrates with major Point of Sale (POS) systems enabling corporate and franchise teams to automate their customer feedback and sales competitions for thousands of locations. Edge equips operational managers to improve employee recognition with rewards for driving positive online reviews.

EngageLab

engagelab.com

EngageLab, a professional customer engagement service provider, offers a cloud communication platform and various message marketing solutions to promote user engagement and conversion. The message marketing solutions are all tailored to meet the diverse needs of companies in different fields.