Page 7 - Top Whatfix Alternatives
Instadesk
instadesk.com
Instadesk is a full-scene intelligent marketing service brand created by ZKJ, providing a variety of conversational AI products such as intelligent outbound calling, intelligent customer service, digital human employee, intelligent escort, intelligent quality control, and seat assistant.
HelperHat
helperhat.com
HelperHat simplifies AI customer support for your team with instant notifications, conversation management, spam filtering, contact management, and insightful analytics. Simplify your business’s customer support experience with HelperHat’s AI-powered representative. The HelperHat mobile app is designed to help your team manage customer inquiries swiftly and efficiently. With real-time notifications and simplified conversation management, HelperHat ensures that customers get accurate and timely responses whenever they need assistance. Key Features: - 24/7 Customer Support: Support your customers around the clock using AI-powered responses and live chats. - Instant Notifications: Never miss a customer inquiry with real-time push notifications for live-agent requests and new messages. - Spam Filtering: Keep your inbox clutter-free by automatically detecting spam messages with AI analysis. - Contact Management: Access customer contact details instantly to provide personalized customer support via email or phone. - In-Depth Analytics: With AI-powered analytics, monitor and gain actionable insights into your customer satisfaction rates, resolution rates, and other key metrics. - Seamless Collaboration: Empower your team to manage unlimited customer inquiries with AI-powered responses and self-assigned live chats. Elevate your business’s customer support experience with HelperHat and stay connected with your customers anytime, anywhere.
GullChat
gullchat.com
GullChat is a free international intelligent online customer service system: it uses instant messaging, audio and video, AI robots, big data, work orders and other technologies to provide help to customers, and connects to Facebook, WeChat, Shopify, and WordPress with one click , QQ, APP, webpage, Mailchimp and more than 20 popular applications. From customer service to marketing, improving sales conversion, full-scenario enterprise-level SaaS service for customers.
DialOnce
dialonce.ai
DialOnce is a software publisher specializing in generative and omnichannel AI for customer service, with a software suite designed to host, orchestrate and manage customer and advisor contact paths. It provides customers, agents and supervisors with integrated tools to optimize customer service performance and transform the customer experience.
Diabolocom.ai
diabolocom.ai
Diabolocom.ai is an NLP (Natural Language Processing) SaaS service platform that automates the analysis and processing of customer feedback by exploiting the power of artificial intelligence and proprietary algorithms. Integrated natively or via API via Zapier with all customer relationship management (CRM) solutions such as Zendesk, the Diabolocom.ai platform is accessible through so-called no-code self-service. A free discovery mode is available to experiment with all the automatic analysis and classification modules to optimize the processing of your customer feedback and your support tickets: problems encountered, themes, products, category, classes, feelings expressed, etc. .etc.
KAISPE Customer Portal
cp.kaispe.com
KAISPE Customer Portal provides your clients with a convenient, self-service option for accessing information and support. Enhance your customers' experience with the KAISPE Customer Portal, offering a comprehensive suite of features. The features empower customers with real-time access to the online order management portal, shipment tracking, and product documentation. You can elevate your customer service to the next level by providing your clients with the information they need. ** Exceptional Customer Experience: You can establish lasting relationships with your customers through strengthened collaboration and streamlined communication. This not only delivers exceptional customer experiences but also reduces your sales team's workload by eliminating repetitive tasks. ** Self-service & Customer-friendly, and Efficient: KAISPE customer portal solution provides a user-friendly platform for clients to access the information they need without the need for assistance, saving time and improving overall efficiency. ** 360° View of Your Customers: Get a comprehensive view of customer data and interactions available on the portal, enabling businesses to understand and anticipate customer needs and tailor their approach accordingly. ** Modern Customer Experience: With the contemporary and up-to-date nature of the solution, you will be providing clients with a streamlined and personalized experience that meets their evolving expectations.
Assistbox
assistbox.io
Assistbox is a one-on-one video and audio communication platform that enables organizations to provide remote support to their customers through its advanced technological infrastructure. It is used by over 60 major brands. Main use cases: * Sales and Consulting: Video Call Center, Sign Language Call Center * Finance: Remote Customer Onboarding * Insurance: Remote Claim Adjustment and Risk Analysis * Retail: 1:1 Live Video Shopping * Healthcare: Telehealth * After-Sales Services: Video Technical Support * FMCG: Video Sales and Technical Support
Threecolts
threecolts.com
One unified business management suite encompassing finance, shopper, and omnichannel solutions for consumer brands and resellers. Threecolts offers an advanced ecommerce software suite empowering sellers on Amazon, Walmart, and more. Streamline operations, boost sales, and scale with our multi-solution platform. Join 20,000+ successful businesses today. Despite the e-commerce boom, only 18% of retail sales occur online, highlighting the need for robust online commerce tools. With 200 employees spanning 32 countries and six continents, we provide 17 products and 39 solutions. Trusted by leading e-commerce agencies and Fortune 500 companies, Threecolts fosters growth, reduces costs, and enhances agility.
MINT Service Desk
mintsd.com
MINT Service Desk is a service management solution to monitor, track, and exchange information about resources within your company and with outside vendors. MINT Service Desk is a web-based application for service management, it is a multi-channel system that allows you to support your customers (internal or external) based on the service request they will send via email, portal, or any other communication channel supported by MINT Service Desk. A user-friendly ticketing system with a lot of integrated features from a fresh point of view. The roadmap for MINT Service Desk includes new functionalities and ITSM features that are being developed and tested now, like: * Service Desk and Ticketing System * Asset Management * Incident Management * Problem Management * Multichannel Communication * Process Management * IoT Asset Management * Knowledge Management * Reporting
HaloCRM
halocrm.io
HaloCRM is omnichannel customer service software, designed for teams looking to drive greater efficiency when handling enquiries from members of the public. HaloCRM will take your customer happiness to new heights, balancing your agent’s and customer’s needs in a solution that revolutionizes customer service for all. HaloCRM offers an intuitive platform for customer-facing teams to manage conversations from any channel. The platform will ingest customer conversations from Twitter, Facebook, Facebook Messenger, email, SMS, chat, phone calls and more, eliminating the possibility of missed enquiries, and improving customer satisfaction by opening more channels of communication.
GUURU
guuru.com
GUURU was founded in 2016 in Switzerland with the vision of enabling people to share their expertise with others in real-time. GUURU provides companies with an end-to-end omnichannel solution to resolve all first-level support inquiries through a single platform solution supercharged by their most experienced and skilled customers. Its powerful community-powered engagement points that include: 1. A Live Expert Community Chat that instantly connects a shoppers with questions to one with your passionate customers with real-world answers. 2. Expert User Generated Content (continuously derived from live conversations) GUURU is easy to implement and even easier to use. Its smart routing engine makes sure that incoming customer inquiries will be answered in real-time in the most effective and efficient way: by the GUURU chatbot, by the companies' most experienced customers, or by their agents.
BotsCrew
botscrew.com
At BotsCrew, they revolutionize the way companies engage with their customers and empower their employees through innovative generative AI agents and voice assistants. Their mission is to help organizations enhance communication, boost efficiency, and deliver exceptional experiences. Since 2016, they have partnered with top global brands, including Adidas, FIBA, Red Cross, and Honda, developing over 200 AI-driven solutions across various platforms to drive real business impact. From customer-facing support to internal employee assistance, their AI technology transforms interactions across different industries. Why Choose BotsCrew? * Trusted by Industry Leaders: Their clients include renowned brands such as Samsung NEXT, Mars, Virgin, and BMC. * Award-Winning Expertise: Recognized as a top Generative AI Company and top AI Company in 2024 by Clutch, along with earlier accolades as a leading chatbot developer. * Proven Results: They deliver measurable outcomes, making communication faster, more efficient, and highly scalable.
Eltropy
eltropy.com
Eltropy empowers Credit Unions and Community Banks with cutting-edge solutions that ensure their communities have access to the best financial products anytime, anywhere. Our AI-powered platform offers a comprehensive suite including voice, text messaging, secure chat, video banking, co-browsing, and more to engage your communities. Whether you're looking to grow members, increase deposits, reduce delinquency, fight fraud, or reimagine your branches, Eltropy has you covered. Proudly rooted in the Community Financial Institution community, we’re here to help you thrive in the AI and digital age.
EasyVista
easyvista.com
EasyVista is a leading IT software provider delivering comprehensive IT solutions, including service management, remote support, IT monitoring, and self-healing technologies. They empower companies to embrace a customer-focused, proactive, and predictive approach to IT service, support, and operations. EasyVista is dedicated to understanding and exceeding customer expectations, ensuring seamless and superior IT experiences. Today, EasyVista supports more than 3,000 companies worldwide in accelerating digital transformation, enhancing employee productivity, reducing operating costs, and boosting satisfaction for both employees and customers across various industries, including financial services, healthcare, education, and manufacturing.
Vibtree
vibtree.com
Vibtree is an omni-channel cloud communication software. Vibtree helps enterprises "Communicate on Cloud" by automating their calls and messages. Vibtree focuses on to : * Manage high volume incoming calls using Automated IVR * Connect all your messaging touch-points (Whatsapp, Messenger, Viber,etc) in one place * Take Feedback, Spread awareness, notifications using Voice Broadcasting * Monitor all conversations to increase monitor quality. * Automating but keeping personal touch using conversational AI
TeleWizard
telewizard.ai
TeleWizard, is a testament to commitment to harnessing the power of artificial intelligence to enhance business communications, especially for small and medium-sized businesses (SMBs). TeleWizard: Transforming Customer Service for SMBs TeleWizard is a AI-powered call centers, redefine customer engagement by providing 24/7 support. Its advanced AI algorithms facilitate human-like interactions, making each customer feel heard and valued. The system's ability to remember previous calls ensures personalized and efficient service, creating a bond of trust with customers. Features: - Round-the-Clock Availability: Ensures no customer query goes unanswered, anytime. - Natural Conversations: AI algorithms deliver interactions that mirror human conversation. - Customizable Responses: Tailor conversations to align with your brand's voice. - Multilingual Support: Reach a global audience with diverse language capabilities. - In-Call Actions and Email Integration: Seamlessly schedule meetings, update ERP systems, and manage emails during calls. - Advanced AI Vision: Processes images in email attachments for informed responses. - Flexible Number Options and Global Reach: Maintain existing numbers or establish new ones worldwide. - Scalable and Cost-Effective: Adapts to your business growth without burdening resources. Applications range from customer support to client intake, making TeleWizard a versatile tool for various sectors.
Layerise
layerise.com
Layerise transforms the way consumer brands interact with their customers by offering a comprehensive a Customer Data Experience Platform (CDXP). Their solutions integrate customer data and experience, fostering deeper engagement, enhancing product experiences, and driving brand loyalty. With tools for product registration, digital user manuals, loyalty programs, and personalized marketing, Layerise helps brands optimize their operations, increase revenue, and promote sustainability. Founded in 2019, Layerise was created to bridge the gap between brands and their end-customers. At Layerise, they are committed to not only driving commercial value but also taking responsibility for their environmental impact. They are dedicated to increasing the demand for environmentally neutral solutions and significantly reducing CO2 emissions and pollution.
Calix
calix.com
Calix is a platform, cloud, and managed services company. Broadband service providers leverage Calix’s broadband platform, cloud, and managed services to simplify their operations, subscriber engagement, and services; innovate for their consumer, business, and municipal subscribers; and grow their value for members, investors, and the communities they serve.
Willdesk
willdesk.com
Welcome to Willdesk! They specialize in providing top-tier customer service solutions tailored for DTC (direct-to-consumer) and eCommerce brands. They are been assisting thousands of Shopify customers since their establishment in 2014. Their comprehensive platform offers a suite of support tools including live chat, chatbots, ticketing, and AI-powered virtual support agents, ensuring efficient and personalized assistance across various communication channels, including Facebook, Messenger, Instagram, WhatsApp, Email, Live Chat, etc. Today, Optimize Willdesk proudly serves over 31,000 merchants in the eCommerce space, including renowned brands such as Conti's, Keychron Canada, SPELAB, and Domno Vintage.
Vozy
vozy.ai
Vozy is an artificial intelligence voice platform that helps companies change the way they interact with their customers, using voice assistants and conversational AI. The company's platform combines conversational artificial intelligence (AI) and contextual voice assistants to automate communication across self-management or one-on-onetailored chats, allowing customer-centric businesses to deliver customized customer experiences at scale while cutting costs.
Synthetix
synthetix.com
Synthetix is a leading developer of online customer service software over automated (think chatbot or FAQ self-service) and agent-assisted (live chat, social messaging) channels. Their trusted software platform, Synthetix Cloud, powers millions of customer service interactions every day for enterprise clients across sectors as diverse as financial services, retail, healthcare, government and utilities. They are not just about technology. They will leverage their huge experience of successful deployments to guarantee high quality experiences for your customers from day one.
ipSCAPE
ipscape.com
IPscape empowers organisations to build customer moments that enhance trust, loyalty and engagement in the AI-era. They provide AI-powered contact centre and communication technology that creates seamless omnichannel customer experiences across Voice, Email, Web Chat and emerging channels. They empower organisations to orchestrate customer journeys that delight their customers to better serve, understand, and respond to their needs. Easily extend the SCAPE platform to meet your unique business requirements by leveraging API’s and integrations to achieve interoperability with a range of internal systems including your CRM, Business Intelligence, and Workforce Management tools.
eGain
egain.com
eGain is a leading AI-powered knowledge platform designed to enhance customer engagement and improve operational efficiency across various industries. With a focus on providing trusted knowledge and process know-how, eGain offers a range of solutions that help organizations manage customer interactions effectively. Key Features: * AI Knowledge Hub: This centralized solution helps create, curate, and deliver knowledge at scale, ensuring that customer service teams have access to the right information at the right time. * Conversation Hub: eGain facilitates seamless multi-channel communication, allowing businesses to engage with customers through various platforms including chat, email, and social media. * Analytics Hub: The platform provides in-depth analytics to measure performance, customer satisfaction, and operational efficiency, enabling continuous improvement.
Issuetrak
issuetrak.com
For nearly 30 years, Issuetrak’s mission has been to work hard for our customers and deliver innovative issue-tracking software and support that is affordable and easy to use. As a result, our customer satisfaction score averages between 96-98%. Issuetrak is completely U.S.-based in Norfolk, Virginia while serving clients around the world and in nearly every industry. Whether your issues are referred to as tickets, requests, complaints, or bugs, Issuetrak’s configurable, integrated software ensures that you won’t miss anything. When you choose Issuetrak, we’ll be with you every step of the way to fully customize a site that addresses your needs and no one else’s.
Heretto
heretto.com
The ultimate AI-powered content operations platform for customer-driven companies. Empower users to resolve product issues independently with our end-to-end cloud-based CCMS, Deploy API, and Portal. Create, manage, and distribute personalized documentation seamlessly for exceptional content experiences.
ThinkOwl
thinkowl.com
ThinkOwl is your one-stop solution for all your customer support needs, from ticket management to client engagement. The software suite is powered by advanced AI, offering an exceptional user experience. Built on cloud architecture and molded in the SaaS model, ThinkOwl features AI-powered tools that streamline business workflows. That means, under the umbrella of ThinkOwl comes an arsenal of potent solutions—OwlDesk, OwlForce, and ThinkOwl CONVERSATIONS—that are designed to automate routine tasks, boost agent productivity, and enhance service efficiency. These solutions provide the perfect blend of helpdesk or ticketing systems, conversational or generative AI technology, and a robust omnichannel environment for seamless customer interaction. Some of the hallmark features of this platform—such as intelligent workflow automation, AI productivity tools, and smart AI assistance—are a real treat for thriving companies aiming to deliver stellar customer experiences. Furthermore, ThinkOwl excels in data analysis, generating advanced reports that provide real-time insights into KPIs across topics, teams, and channels. They adhere to the highest security standards. ThinkOwl's ISO certification underscores this commitment, ensuring top-notch data security. And the best part is that continuous innovation and product improvement are ingrained in their DNA, making ThinkOwl a robust, scalable software suite for businesses of all sizes across industries. This is why over 5,000 users worldwide trust ThinkOwl to streamline operations.
Exairon
exairon.com
Developing Autonomous Customer Experience Solutions. Exairon's platform enables all processes and communications not requiring human intervention in the interactions of organizations with their customers, business partners or employees to be performed autonomously by artificial intelligence. At the same time, for the processes which human intervention is needed, the company increases the efficiency of manpower with semi-autonomous work and thus ensures the most effective use of its valuable human resources.
UserEcho
userecho.com
UserEcho is an online customer support software. UserEcho allow to create helpdesk, ideas forum, livechat and knowledge base in one place that make it simple to provide great customer support. UserEcho gives you the opportunity to create a modern Community to support customers in a few minutes. It includes support forum with the possibility of voting for ideas, Helpdesk, Knowledge Base and Online Chat. For customers: * Simply contact - With an intuitive interface, customers can apply to you with a question, suggest an idea and get a prompt response. * Get instant response - The system provides intelligent search engine, offers the user already prepared answers from the knowledge base. Easy navigation allows you to find the answer yourself in the existing knowledge base and archive of the previous answers. * Increases trust - Due to public of the community, customers will see how you interact with customers, it will increase the credibility of your brand. For employees: * Convenient interface - With a single interface support agents will be able to handle user requests from one place without wasting time. * Less routine - Organizing a knowledge base you will give users the ability to find answers to frequently asked questions, thereby reducing their own workload. For managers: * Improved Support - With the ability to automatically leave out repeated similar requests construction of high-quality knowledge base and user-friendly interface to support agents can significantly cut the burden on support staff and support to make the process completely controlled and efficient. * Comprehensive analytics - Allow the supervisor to understand the burden on support and evaluate the quality of support agents. The system provides a rich set of predefined reports. * Understand what your customers want - Built in voting system will allow to understand the most exciting questions of your customers.
Stylo
askstylo.com
Solve Tickets Faster with AI Stylo is an AI assistant for human support teams. Empower your agents with ChatGPT in every Zendesk ticket, across all languages to solve tickets faster and make customers happier. Stylo is a Zendesk AI assistant inside every Zendesk ticket that understands the customer problem, finds the solution, and writes a reply for your agents to paste into the ticket. What Can Stylo Do? - Boost your agents with the efficiency and power of AI - Translate messages to and from any language - Standardize agent tone when communicating to customers - Automated ticket research and answers before you even look at the ticket - Identify and prioritize important tickets before customers escalate Stylo Assist is a no-setup-required AI assistant that lives right inside your agents' Zendesk tab, bringing the power of generative AI with ChatGPT to every ticket. Agents can auto-generate responses to a ticket, customize a response around their own input, get a summary of lengthy or complex tickets, and handle ticket translation. They'll also see relevant resources including tickets, knowledge base articles, and macros all from right inside the Assist app. Once installed, Stylo automatically integrates with your Zendesk, reading in Knowledge Base articles, previously solved tickets, and macros. Assist uses this information to generate unique messages that are specific to the customer's request, and configurable brand-level settings ensure the response is on-brand. Assist also translates any message into and out of any language in a way that sounds natural to the recipient, so that your agents can communicate naturally and effectively.
InSync
insyncai.com
InSync is a product of InSync.AI Inc. (formerly known as ShopInSync Inc), that offers a platform that enables brands and retailers to develop deep, contextual, human-like Chat assistants that work across platforms and applications. Their goal is to help their partners provide their customers with the superior customer experience and drive higher conversions, using their technologies that comprise of Natural Language Processing, Machine Learning, Context Management, Bot Engine, Deep Search etc.