Page 11 - Top Talkdesk Alternatives

SparkTG

sparktg.com

SparkTG is a leading Cloud Telephony Provider. Boost your Business with the help of Cloud Contact Center Solution SparkTG is a leading cloud-based contact center solution provider in India. With over Eight years of experience in developing state-of-art customised contact center solution across various companies in different industry verticals. * Quick Setup. No Upfront Cost. Reliable. Scalable. With the Simple & Quick Implementation of SparkTG - Contact Center Solution You Get: Professional Image Helps you to achieve professional image at no set-up cost. * Real-Time Analytics - Analyse your service in real-time and improve accordingly. * 24x7 Support We provide full customer support round the clock.

QueueMetrics

queuemetrics.com

QueueMetrics call-center monitor lets you track agent productivity and working time, payrolls, sales targets, conversion rates, ACD, IVR and Music-on-hold events. Generate inbound and outbound campaign statistics and monitor realtime processes with customizable wallboards and reports. QueueMetrics is a highly scalable management, monitoring and reporting suite that addresses the needs of thousands of contact centers worldwide and offers a broad range of integrated benefits such as supporting unlimited agents, queues and campaigns, remote working features and support for themes and white labelling. QueueMetrics sets up modern standards in performance measurement, statistics and reporting for call centers based on the Asterisk PBX technology. Successfully used in thousands of contact centers worldwide, since 2004. Features - Measure, control and improve all aspects of your call center. * Works with your existing Asterisk PBX. * Easy, automated installation. * High scalability: from one to hundreds of outbound lines on multiple servers. * Run multiple prioritized campaigns in parallel. * Pervasive security model with extensive auditing capabilities. * Programmable handling of calls that do not complete. * Easy to integrate through its HTTP API. * Strong real-time monitoring capabilities. * Runs locally - you do not have to depend on third-party services. * Provides a set of "building blocks" so you can create custom-tailored solutions. QueueMetrics is available in English, Spanish, Portuguese, German, Brazilian, Arabian, Chinese, French, Dutch, Italian, Japanese, Hebrew, Polish, Slovak, Catalan, Georgian, Dutch, Hungarian, Greek and Korean.

Office24by7

office24by7.com

Office24by7 provides various automation tools across the communication, marketing, and sales areas to make organizations leverage technological innovations for improved efficiency and higher growth prospects. Its comprehensive Communication Automation solutions enable companies to efficiently organize business communications, including inbound and outbound, to ensure a seamless customer service experience. Communication tools include Cloud-Telephony, IVR, Virtual Numbers, Click to Call, Missed Calls, and Conference Service. Office24by7 Marketing Automation tools allow for designing innovative and personalized campaigns, nurturing the leads over multiple communication channels, auto-set the campaign flow based on the user response, and tracking ROI over campaigns. Marketing automation tools include Lead Tracker, Landing Page Builder Software, Email Marketing, Bulk SMS Service, Bulk Voice Announcement, and Drip Marketing. Office24by Sales Automation Tools consists of a robust Sales CRM and Mobile App and helps to amplify sales team productivity, reduces the sales cycle, and efficiently manages office, field, and distributed sales teams. Office24by7 is a unique assembly of office automation solutions and services with an intelligent CRM and business process management tool at its core. With Office 24by7, you can simplify, automate, and manage essential business functions like Communication, Marketing, and Sales. Part of Striker Soft Solutions – an industry leader in communication solutions, Office24by7 started its operations in Hyderabad with communication automation tools and added marketing and sales automation tools to its array. It is about to come out with service automation tools soon.

Evolve IP

evolveip.net

Evolve IP brings together unified communications, collaboration, voice, virtual desktop, and contact center tools into a single, secure solution. Evolve IP partners with IT professionals to bring together their essential productivity and communication tools into a single, secure cloud-based solution, ﬁne-tuned for the hybrid workforce and delivered as a service. By integrating these disconnected systems and ﬁlling in the gaps, we improve both productivity and security, increasing uptime to make the future of work better for everyone.

Comcast Business

business.comcast.com

Comcast Business offers a broad suite of technology solutions to keep businesses of all sizes ready for what’s next. With a range of offerings including connectivity, secure networking, advanced cybersecurity, and unified communications solutions, Comcast Business is partnering with business and technology leaders across industries and integrating Masergy, a leader in software defined networking, to help drive businesses forward.

Acqueon

acqueon.com

Acqueon leads the way as the premier Generative AI-powered Revenue Execution Platform, specializing in outbound communications tailored to empower B2C enterprises in regulated and non-regulated industries in achieving their revenue generation goals and revenue recovery objectives. Covering a range of essential use cases including Collections, Internet Sales, Telephone Sales, Proactive Service, Reminders, Outage Notifications, and Appointment Management, Acqueon enables customers to elevate sales performance and enhance customer satisfaction. We achieve this through the automation of communication workflows, optimizing human resources, utilizing predictive analytics and AI for strategic customer engagement, ensuring compliance with privacy and communication regulations, and seamlessly integrating with existing communications infrastructure and record systems. With more than 110,000 agents and 200 global customers placing their trust in Acqueon, businesses experience increased revenue outcomes while fostering lasting, loyal customer relationships.

ConnectPath

connectpath.cx

ConnectPath is a serverless implementation in the same AWS Commercial Regions that Amazon Connect is available in. It makes use of many AWS services including Route 53, CloudFront, S3, API Gateway, AppSync, Lambda, DynamoDB, Cognito, SNS, SQS and SES. It is a fully elastic architecture and can scale on demand. ConnectPath is designed to be used as an agent desktop for Amazon Connect call centers only. Anyone who has system admin permissions can onboard ConnectPath in less than 15 minutes by following the onboarding process elsewhere on this blog. During the onboarding process, ConnectPath uses a CloudFormation template to create an IAM role that has the permissions necessary to integrate with your Amazon Connect instance. ConnectPath also generates several Lambda functions, a Dynamo DB table, Kinesis stream and S3 Bucket in your AWS Account. ConnectPath works with the users that may be using the CCP. For example if you are using a CRM with an embedded CCP, ConnectPath will still report your activities and status. We think the feature set of ConnectPath is such that you may want to run both, but users with ConnectPath will see other agents who only use the CCP. Some features, like agent to agent chat will not work between ConnectPath and CCP, however.

Fusion Connect

fusionconnect.com

Fusion Connect, an industry leading cloud communications provider, removes complexity so customers can focus on running their business. We use our technical expertise and industry know-how to build the ‘right-fit’ communications and collaboration solutions for our customers, be it managed connectivity and network access, UCaaS, CCaaS, SD-WAN, managed security, or Microsoft Teams. Fusion Connect, a Morgan Stanley Company, takes a unique customer-first approach to building, implementing, and supporting customized solutions with uptime performance backed by an industry-leading service guarantee.

CloudCall

cloudcall.com

CloudCall's unparalleled CRM integration unifies your communications, improves data quality, increases productivity, and captures all conversations. CloudCall is the voice and communication system for your sales and recruitment teams. Without leaving their CRM or ATS, recruiters and salespeople: * Fly through tasks with click-to-call, list power dialing, and pre-recorded voicemail drops * Seamlessly capture data with integrated notes and automatic call recording * View relevant caller notes and details through inbound caller notifications * Work remotely as efficiently as in the office, using their own devices * Companies better detect issues and replicate best practices via call recordings and live monitoring of calls

3CLogic

3clogic.com

3CLogic transforms customer and employee experiences with its leading Cloud Contact Center and AI capabilities purpose-built to enhance today's leading CRM and Customer Service Management platforms. Globally available and leveraged by the world's leading brands, its solutions empower enterprise organizations with innovative features such as intelligent self-service, generative and Conversational AI, agent automation & coaching, and AI-powered sentiment analytics – all designed to lower operational costs, maximize ROI, and optimize each interaction across IT Service Desks, Customer Support, Sales or HR Services teams.

Daktela

daktela.com

One hub for seamless communications. With Daktela, you can effortlessly manage all your customer communications - voice, email, web chat, SMS, and social media interactions - from one central location, whether on their desktop or mobile app. They take pride in developing all their solutions in-house, ensuring each tool is flexible and precisely tailored to enhance your operations and boost customer satisfaction. Daktela is at the forefront of innovation; they were the first communications provider to integrate GPT technology. Their portfolio also includes a range of add-ons designed to optimise your communications strategy, featuring advanced Workforce Management tools and AI Voice and Chat Bots that automate interactions and scale with your business growth. Daktela is all-in-one contact center solution perfectly suited for small and mid-size businesses. They connect phone, email, sms, webchat and social through one tool to enhance omnichannel customer experience. They combine virtual pbx, omni-channel contact center technology, realtime analytics, integrated CRM and helpdesk and offer a single platform with rich API to help companies improve productivity and overall customer experience. Daktela provides integrated global voice services, sms messaging and DID numbers from more than 70 countries. They are committed to award winning 24/7 customer support.

Readymode

readymode.com

Readymode is an all-in-one call center software that intelligently connects agents with more leads in less time. We empower businesses to maximize efficiency, boost productivity, and grow their revenue—all at an affordable cost. In 2014, our founder and CEO, Jason Jantz, leveraged his 25+ years of industry experience to build a platform that meets the specific needs of call centers and sales teams. Readymode (formerly Xencall) is a hybrid-cloud solution that provides businesses with the flexibility they need, leveraging the benefits of both cloud-based and on-premise systems. Readymode also helps you get the most out of your leads with advanced features like fully integrated CRM, built-in compliance tools, real-time reporting and analytics, and an industry-leading predictive dialer. Whether you're looking to streamline operations or scale your business, Readymode is more than just software; we’re your partner in success.

Lumen

lumen.com

Deliver scalable customer support with a dynamic cloud contact center, agile call management, omnichannel routing, consulting and equipment from Lumen. Lumen is a multinational technology focused on igniting business growth by connecting people, data, and applications – quickly, securely, and effortlessly. Leveraging its robust network, the company offers a wide variety of services ranging from metro connectivity to long-haul data transport, edge cloud, security, and managed service capabilities. Lumen is committed to continuous improvement and innovation in its service offerings to meet customer needs today and as they build for tomorrow.

Puzzel

puzzel.com

At Puzzel, they fundamentally believe that fantastic customer experiences shouldn’t have to be complicated. This is why they built Europe’s leading CX platform that helps businesses like yours deliver first-class customer service to every customer. Awarded the Most Innovative Company in 2023, their CX platform combines contact centre, self-service and AI capabilities, offering a single platform to resolve all automated and human-led interactions in a simple, efficient way – delighting every customer. Artificial intelligence is harnessed at every touchpoint to automate tasks, provide insight, and personalise service and support. The Puzzel CX platform is loved by agents and trusted by contact centre leaders.

intalk.io

intalk.io - An Omnichannel Customer Interaction Platform by Agami Tech. They are boutique software solutions delivery organization, specializing in providing CRM, Customer Application Development, along with End-2-End Unified Customer Interaction Management suite. Their approach in the market led by a consulting-cum-solutions delivery capability has enabled their clients to reach their business road-map in the faster time thus ensuring productivity and value gain. They seamlessly integrate multi-environment corporate applications across verticals and process in business thus streamlining operations.

Instadesk

instadesk.com

Instadesk is a full-scene intelligent marketing service brand created by ZKJ, providing a variety of conversational AI products such as intelligent outbound calling, intelligent customer service, digital human employee, intelligent escort, intelligent quality control, and seat assistant.

DialOnce

dialonce.ai

DialOnce is a software publisher specializing in generative and omnichannel AI for customer service, with a software suite designed to host, orchestrate and manage customer and advisor contact paths. It provides customers, agents and supervisors with integrated tools to optimize customer service performance and transform the customer experience.

Diabolocom.ai

diabolocom.ai

Diabolocom.ai is an NLP (Natural Language Processing) SaaS service platform that automates the analysis and processing of customer feedback by exploiting the power of artificial intelligence and proprietary algorithms. Integrated natively or via API via Zapier with all customer relationship management (CRM) solutions such as Zendesk, the Diabolocom.ai platform is accessible through so-called no-code self-service. A free discovery mode is available to experiment with all the automatic analysis and classification modules to optimize the processing of your customer feedback and your support tickets: problems encountered, themes, products, category, classes, feelings expressed, etc. .etc.

HaloCRM

halocrm.io

HaloCRM is omnichannel customer service software, designed for teams looking to drive greater efficiency when handling enquiries from members of the public. HaloCRM will take your customer happiness to new heights, balancing your agent’s and customer’s needs in a solution that revolutionizes customer service for all. HaloCRM offers an intuitive platform for customer-facing teams to manage conversations from any channel. The platform will ingest customer conversations from Twitter, Facebook, Facebook Messenger, email, SMS, chat, phone calls and more, eliminating the possibility of missed enquiries, and improving customer satisfaction by opening more channels of communication.

EasyVista

easyvista.com

EasyVista is a leading IT software provider delivering comprehensive IT solutions, including service management, remote support, IT monitoring, and self-healing technologies. They empower companies to embrace a customer-focused, proactive, and predictive approach to IT service, support, and operations. EasyVista is dedicated to understanding and exceeding customer expectations, ensuring seamless and superior IT experiences. Today, EasyVista supports more than 3,000 companies worldwide in accelerating digital transformation, enhancing employee productivity, reducing operating costs, and boosting satisfaction for both employees and customers across various industries, including financial services, healthcare, education, and manufacturing.

Synthetix

synthetix.com

Synthetix is a leading developer of online customer service software over automated (think chatbot or FAQ self-service) and agent-assisted (live chat, social messaging) channels. Their trusted software platform, Synthetix Cloud, powers millions of customer service interactions every day for enterprise clients across sectors as diverse as financial services, retail, healthcare, government and utilities. They are not just about technology. They will leverage their huge experience of successful deployments to guarantee high quality experiences for your customers from day one.

ipSCAPE

ipscape.com

IPscape empowers organisations to build customer moments that enhance trust, loyalty and engagement in the AI-era. They provide AI-powered contact centre and communication technology that creates seamless omnichannel customer experiences across Voice, Email, Web Chat and emerging channels.  They empower organisations to orchestrate customer journeys that delight their customers to better serve, understand, and respond to their needs.  Easily extend the SCAPE platform to meet your unique business requirements by leveraging API’s and integrations to achieve interoperability with a range of internal systems including your CRM, Business Intelligence, and Workforce Management tools.

eGain

egain.com

eGain is a leading AI-powered knowledge platform designed to enhance customer engagement and improve operational efficiency across various industries. With a focus on providing trusted knowledge and process know-how, eGain offers a range of solutions that help organizations manage customer interactions effectively. Key Features: * AI Knowledge Hub: This centralized solution helps create, curate, and deliver knowledge at scale, ensuring that customer service teams have access to the right information at the right time. * Conversation Hub: eGain facilitates seamless multi-channel communication, allowing businesses to engage with customers through various platforms including chat, email, and social media. * Analytics Hub: The platform provides in-depth analytics to measure performance, customer satisfaction, and operational efficiency, enabling continuous improvement.

Vivantio

vivantio.com

Vivantio is a service management platform with built-in CRM, powerful workflow builder, customizable ticket routing and prioritization, branded self-service portals, and no-code configuration. Vivantio streamlines processes for service teams in B2B Customer Support, IT, Facilities, HR, Legal, Finance, and GRC. Our solution is particularly impactful for B2B service & software providers, or companies experiencing high growth and needing to scale support operations. Vivantio's platform is incredibly flexible, offering enterprise functionality to every customer – as well as the ability to turn those features on and off as needed. they believe in democratizing technology, which is why Vivantio is highly configurable without needing to rely on engineers or consultants to make configuration changes.

Mavenoid

mavenoid.com

Mavenoid is the Intelligent Support Platform specifically designed for products and devices. Mavenoid’s purpose-built technology delivers best-in-class customer support with intelligent troubleshooting and personalized remote support that delivers resolution rates of 58% and up. With Mavenoid, product manufacturers and sellers provide genius level customer support and realize brilliant ROI.

Ozonetel CloudAgent

ozonetel.com

CloudAgent is Ozonetel’s cloud-native Contact Center as a Software (CCaaS) Platform that is trusted by India’s leading brands for running efficient, cost-effective, and scalable contact center operations. It combines the capabilities of multi-channel ACD, intelligent IVR, powerful dialers, quality monitoring, and AI systems enabling businesses to create seamless omnichannel customer communications. * Unified Dashboards. For Effortless Omnichannel CX - CloudAgent offers a unified platform to effortlessly manage phone calls, SMS, WhatsApp, and more. Your agents can effortlessly switch between voice and digital channels on a single dashboard. Ensure conversational continuity for your customers across channels. * Deep CRM Integrations. For Unmatched Automation - With CloudAgent's readymade CRM integrations, you auto log call data and call recordings into your CRM. Agents click-to-call or answer calls from within the CRM itself. They view customer data as they speak, resolving queries 25%-35% faster. * Superior Monitoring. For Transformed Agent Performance - CloudAgent offers the most comprehensive and flexible dashboards, tracking performance across 300+ parameters. Supervisors get a bird’s eye view of everything happening on their floor. You track and assess metrics across campaigns and teams for actionable training insights.

Ada

ada.cx

Ada is the world’s leading customer service automation company. Built for the digitally transforming enterprise, Ada’s AI-powered customer service automation platform helps companies effortlessly resolve their customer inquiries in any language or channel. Since 2016, Ada has powered more than 4 billion automated customer interactions for companies like Meta, Verizon, AirAsia, Yeti, and Square. Born in Toronto, Ada serves companies and their customers worldwide.

Neuron7.ai

neuron7.ai

Neuron7.ai is the leader in Service Resolution Intelligence, delivering 90%+ resolution accuracy in complex service environments. Neuron7 brings together knowledge from people, data, and interactions across thousands of products and issues into a Smart Resolution Hub. AI offers the best next step with turn-by-turn guidance (like a navigation app) seamlessly integrated within your existing workflows. Customers resolve issues faster, the first time, with 90%+ accuracy and answers in seconds. -Expert knowledge capture -Faster resolution times -Increased call deflection -Increased first time fix -Improve CSAT -Faster onboarding Neuron7 is headquartered in Santa Clara, CA, partners with Microsoft, Salesforce, SAP, and ServiceNow, and is backed by ServiceNow Ventures, Battery Ventures and Nexus Venture Partners.

livepro

livepro.com

livepro a premier knowledge management (KM) system that focuses on providing accurate answers to both employees and customers. Trusted globally for over two decades, livepro streamlines intricate processes, communicates critical updates in highly regulated industries, enhances productivity by reducing training times, and providing valuable management insights. With its AI-assisted search, livepro seamlessly delivers governed knowledge across web, chatbots, CRMs, and self-service portals, offering a comprehensive omnichannel experience from a single source of truth. At livepro, they pride themselves on having the system that is the easiest-to-use, easiest-to-manage and a team that is the easiest to work with – always.

BOTWISE

botwise.io

BOTWISE is the ultimate knowledge base for customer service - empower your team members and clients to find more and faster! It lets you seamlessly create, manage, and look for the right information within your company. They save our clients 1h per agent daily! Thanks to BOTWISE, you can: - Reduce the average handling time of your customers' inquiries with state-of-the-art contextual search - no more endless clicking! - Speed up response time thanks to the integration of different sources of information - Reduce the number of complaints and angry customers thanks to dedicated insights for managers - Reduce training and onboarding times with smart updates and knowledge-base management