Social customer service software enables companies to engage with customers through social media channels. These solutions gather and organize mentions from platforms like Twitter and Facebook, creating support tickets for agents to effectively respond and deliver quality service. In addition to customer service teams, marketing teams utilize these tools to enhance brand awareness and transform customer feedback into positive advertising for a wider audience on social media. Typically, social customer service features are included in help desk software, which manages customer inquiries from emails and dedicated user portals. Businesses often integrate social customer service tools with other applications, such as social media management, monitoring, and analytics software. To be classified as Social Customer Service Software, a product must: * Collect customer inquiries from various social networks. * Provide a platform for support agents to respond directly to social media mentions. * Generate tickets for customer support agents as inquiries are received.
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ChayAll
chayall.com
ChayAll is a SaaS platform that consolidates messaging channels like WhatsApp and Messenger for efficient customer communication and support.
Spechy
spechy.com
Spechy consolidates all customer communication channels into one platform, enabling faster and more efficient customer service.
CommBox
commbox.io
CommBox is an AI-powered platform for managing customer interactions across multiple channels, optimizing support and sales operations with automation and analytics.
Juphy
juphy.com
Juphy is an AI-driven assistant for e-commerce that manages customer notifications, support requests, and offers automated support across multiple platforms.
Comments Analytics
commentsanalytics.com
Comments Analytics is an AI tool for analyzing customer feedback from text data, offering sentiment analysis and insights to enhance understanding and decision-making.
replient.ai
replient.ai
Replient.ai automates social media customer support, responds quickly to comments, ensures brand voice compliance, and offers multilingual support with tiered pricing.
Blinger.io
blinger.io
Blinger.io is an omnichannel customer support platform that integrates messaging apps, live chat, and email into a single helpdesk interface.
Sociocs
sociocs.com
Sociocs is a customer communication tool that helps businesses manage messaging, reviews, web chat, and notifications across multiple channels in one platform.
Cloodot
cloodot.com
Cloodot is a customer experience management app that consolidates chats and reviews from multiple platforms for efficient online engagement and reputation management.
Aritic
aritic.com
Aritic is a CRM and automation platform that streamlines sales funnels, manages contacts, and enhances marketing efforts with analytics and personalized communication.
Simla.com
simla.com
Simla.com is a CRM platform that manages customer interactions, integrates with eCommerce platforms, and automates tasks for improving customer service.
Ezist
ezist.net
Ezist manages home appliances, electronics, and vehicles by tracking repairs, storing warranties, and facilitating community connections for user support.
DooPage
doopage.com
DooPage is a Conversational CRM app that streamlines online sales management, integrating customer care, order processing, and multi-channel communication on a single platform.
Puzzel
puzzel.com
Puzzel is a cloud-based customer experience platform that streamlines interactions across multiple channels, enhancing service delivery for contact centers.
imBee
imbee.io
imBee is a chat management platform that centralizes communication across multiple messaging apps, enabling efficient team collaboration and faster customer response.
Gnatta
gnatta.com
Gnatta is a platform that enhances customer communications across digital channels, ensuring efficient and effective interactions with dedicated workflow technology.
intalk.io
intalk.io
intalk.io is a customer interaction platform that enhances communication through quality monitoring and personalized service, improving customer satisfaction and loyalty.
Hippo
jungleworks.com
Hippo is a SaaS platform for customer engagement and marketing, offering chatbots, live chats, calls, and automated omnichannel campaigns.
Sentiment
sentiment.io
Sentiment Omnichannel is a messaging platform for enterprise contact centers that supports multiple channels and offers chatbot and agent routing features.
Chatdesk Teams
chatdesk.com
Chatdesk Teams provides customer support for e-commerce brands using trained advocates to ensure fast, personalized service across multiple channels.
HaloCRM
halocrm.io
HaloCRM is an omnichannel customer service software that manages customer interactions across various platforms to enhance communication and streamline support.
eGain
egain.com
eGain is an AI-powered platform that enhances customer engagement and operational efficiency through knowledge management and multi-channel communication.
ThinkOwl
thinkowl.com
ThinkOwl is an AI-powered customer support app that streamlines ticket management, enhances client engagement, and automates business workflows across various channels.
Sinch Engage
engage.sinch.com
Sinch Engage is a communication platform that facilitates marketing and customer service through various messaging apps like WhatsApp, Facebook Messenger, and more.
Interactions
interactions.com
Interactions offers AI-powered virtual assistants to improve business-consumer communication, handle customer inquiries, ensure security, and automate tasks.
Verloop.io
verloop.io
Verloop.io is a customer support automation platform that offers AI-driven chat and voice solutions for businesses to enhance customer interactions across multiple channels.
Trooya
trooya.com
Trooya is a cloud-based platform that helps users manage social media customer interactions and resolve issues effectively.
Simplify360
simplify360.com
Simplify360 is an AI-driven platform for social customer service, enhancing support through integrated channels like social media, email, and SMS for better customer engagement.
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