Help desk software is a tool designed to organize, manage, and respond to service-related requests from both internal and external sources. Customer inquiries can be submitted through various channels, such as email, phone, or social media. Customer service teams utilize these tools to streamline support processes and gain insights into customer engagement across all communication platforms.
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Suptask
suptask.com
Suptask is a Slack-native ticketing system that allows users to create, manage, and track tickets directly within Slack, enhancing collaboration and task management.
Infoset
infoset.app
Infoset is a cloud platform that integrates and manages support and sales channels like calls, email, live chat, chatbots, and social media from one interface.
Mojo Helpdesk
mojohelpdesk.com
Mojo Helpdesk is a cloud-based customer support tool that centralizes and streamlines ticket management for IT support and customer service teams.
Zowie
getzowie.com
Zowie is an AI chatbot that automates customer service, improves response times, and integrates with various platforms to enhance online sales and support efficiency.
BoldDesk
bolddesk.com
BoldDesk is a cloud-based help desk software that streamlines customer support by managing tickets, automating tasks, and facilitating communication across multiple channels.
Kustomer
kustomer.com
Kustomer is a customer service CRM that automates interactions across channels, streamlining support and enhancing customer experiences.
Apptivo
apptivo.com
Apptivo is a cloud-based platform providing integrated business apps for managing tasks across sales, marketing, billing, and support.
Dixa
dixa.com
Dixa is a customer service platform that centralizes communication across channels, enabling personalized support and efficient team collaboration for improved customer experiences.
Gridlex
gridlex.com
Gridlex is a customizable app builder for businesses that combines CRM, customer service, help desk, and data management into one platform for efficient operations.
DialShree
webrtc.elisiontec.com
DialShree is a call center solution that integrates multiple communication channels, facilitating efficient customer service management across various industries.
ThriveDesk
thrivedesk.com
ThriveDesk is a customer service software that centralizes support requests, facilitates team collaboration, and offers live chat and a knowledge base for enhanced customer support.
JustReply
justreply.ai
JustReply is an AI-powered customer support tool that enables early stage companies to efficiently communicate and respond to user queries.
DataKnowl
dataknowl.com
DataKnowl is a customer service platform that integrates a cloud phone system, contact center, and support ticket system with AI-driven self-service features.
Keeping
keeping.com
Keeping is a customer support platform integrated with Gmail, allowing teams to manage requests, assign tasks, and add notes directly within their email.
HappyFox
happyfox.com
HappyFox is a help desk software that manages customer support requests across multiple channels, offering tools for ticketing, automation, and self-service.
DoneDone
donedone.com
DoneDone is a task management and collaboration tool that helps teams organize, assign, and track tasks efficiently to enhance productivity and workflow.
Acquire
acquire.io
Acquire provides digital tools for enterprise teams to enhance customer experiences through secure cobrowsing, AI chatbots, live chat, and video calls.
Stonly
stonly.com
Stonly is a no-code knowledge management platform that helps create interactive guides and workflows for customer support and training.
Locobuzz
locobuzz.com
Locobuzz is a social media analytics and engagement platform that helps businesses monitor their online presence and interact with customers effectively.
Glassix
glassix.com
Glassix is an AI-powered messaging platform that streamlines customer communication across various digital channels and automates responses to enhance support efficiency.
Desku
desku.io
Desku is an AI-driven customer support platform for E-commerce and SaaS, offering tools like chatbots, live chat, and knowledge bases to streamline customer interactions.
SharurAI
sharurai.com
SharurAI builds customized AI chatbots for businesses to enhance customer engagement and support, aligning with specific operational needs.
Deskhero
deskhero.com
Deskhero is an app that automates help desk tasks, improving customer support through AI responses, ticket management, and customizable workflows.
CommBox
commbox.io
CommBox is an AI-powered platform for managing customer interactions across multiple channels, optimizing support and sales operations with automation and analytics.
Richpanel
richpanel.com
Richpanel is a customer service platform that streamlines support with a self-service portal, live chat, multi-channel help desk, and analytics tools for better management.
Heyday AI
app.heyday.ai
Heyday AI is a live chat solution that enhances customer service through AI and human collaboration, automating queries and improving agent efficiency.
Rev.io
rev.io
Rev.io is a cloud-based software that supports billing, customer management, and analytics for service providers in telecommunications and related industries.
NestDesk
nestscale.com
NestDesk is a customer service app that centralizes messaging from multiple channels, enabling ecommerce businesses to manage support efficiently and improve customer interactions.
Futr
futr.ai
Futr is a chat platform that enhances customer service with automated, live, video, and social chat across multiple languages and channels.
Pega
pega.com
Pega is a low-code platform for process management and digital transformation, enabling automation and integration to improve business operations and customer engagement.
Snapforce CRM
snapforce.com
Snapforce CRM is a customer relationship management tool for small and mid-sized businesses, featuring telephony, analytics, and integration capabilities.
Ticksy
ticksy.com
Ticksy is a help desk app designed to simplify support for agents and enhance the customer support experience.
Gmelius
gmelius.com
Gmelius is a collaboration platform that integrates with Google Workspace, enhancing email management and teamwork within Gmail and connecting to other tools like Slack and Trello.
Khoros
khoros.com
Khoros is a social media management platform that helps businesses manage campaigns, engage audiences, and analyze performance across various social channels.
SupportBench
supportbench.net
SupportBench is a customer support software that improves operational efficiency and satisfaction using features like SLAs, a knowledge base, AI bots, and CRM integration.
Pulsedesk
pulsedesk.com
Pulsedesk is a helpdesk app that consolidates customer requests from multiple channels, providing tools for management, automation, and analytics in a single interface.
Essembi
essembi.com
Essembi is a platform that streamlines collaboration among software teams to accelerate the software innovation cycle and improve product delivery.
Desk360
desk360.com
Desk360 is a customer support platform that centralizes communication across multiple channels, allowing businesses to manage customer interactions efficiently.
OvationCXM
ovationcxm.com
OvationCXM is a platform that helps businesses manage customer experiences by centralizing data, automating tasks, and optimizing customer journeys for improved satisfaction.
DigitalGenius
digitalgenius.com
DigitalGenius is an AI-powered platform that automates customer service for e-commerce, handling inquiries via various channels and providing 60+ pre-built use cases.
Certainly
certainly.io
Certainly is an AI-driven platform that helps businesses create conversational chatbots for ecommerce, supporting over 14 languages and integrating with various business systems.
HelpSpace
helpspace.com
HelpSpace is a customer support tool that organizes inquiries via a ticketing system, offers a knowledge base, and facilitates multi-channel communication for businesses.
ConvergeHub
convergehub.com
ConvergeHub is a CRM platform for small to mid-size businesses, integrating sales, marketing, support, and billing to manage all customer activities effectively.
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