Page 9 - Top ServiceNow Alternatives
Customerly
customerly.io
Give your customers the support they deserve. Customerly makes it easy to continue offering your customers world-class support while you grow and scale your business
Sumo Logic
sumologic.com
Sumo Logic, Inc. is a cloud-based machine data analytics company focusing on security, operations and BI usecases. It provides log management and analytics services that leverage machine-generated big data to deliver real-time IT insights. Headquartered in Redwood City, California, Sumo Logic was founded in April 2010 by ArcSight veterans Kumar Saurabh and Christian Beedgen, and has received funding from Accel Partners, DFJ Growth, Greylock Partners, Institutional Venture Partners, Sequoia Capital, Sapphire Ventures, Sutter Hill Ventures, angel investor Shlomo Kramer, Battery Ventures, Tiger Global Management and Franklin Templeton. As of May 2019, the company has collected VC funding totaling $345 million.On September 17, 2020 Sumo Logic debuted on the NASDAQ stock exchange in its initial public offering as a public company.
Celoxis
celoxis.com
Celoxis is an all-in-one project portfolio management (PPM) software to seamlessly plan, track, and manage all your workflows on a customizable platform. The PPM tool is the perfect balance between capabilities, ease-of-use and price. It offers sophisticated analytics and dashboards, empowering teams to streamline their projects, resources, and workflows with business intelligence for making data-driven decisions. It gives both SaaS & On-Premise deployment options. Celoxis Integrates Seamlessly with JIRA and Azure DevOps. With over 23 years of experience catering to Fortune 500 and small enterprises, Celoxis has been instrumental in groundbreaking projects, including satellite launches and deep-sea exploration, showcasing its capability to handle complex and critical missions with scalable and flexible project and portfolio management. Celoxis offers flexible pay-per-use pricing tailored for teams of all sizes. Celoxis supports multiple languages. New: Jira connector. The software offers a wide range of features to support project management activities. Some key features of Celoxis include: 1. Project Planning: Celoxis allows users to create project plans, define tasks and milestones, set dependencies, allocate resources, and establish timelines. 2. Task Management: Users can assign tasks to team members, track task progress, set priorities, and manage deadlines. Task dependencies and Gantt charts help visualize the project timeline. 3. Collaboration: Celoxis enables effective collaboration among team members by providing discussion boards, file sharing, real-time updates, and email notifications. Team members can communicate and share project-related information within the platform. 4. Resource Management: The software helps manage and allocate resources efficiently. Users can track resource availability, assign resources to tasks, and ensure optimal utilization of team members. 5. Efficient Project Planning & Tracking: Build dynamic project plans with automatic scheduling and inter-project dependencies to adapt to changing real-world conditions. Stay on top of your projects with health indicators, critical path analysis, and automatic email alerts for addressing problems. 6. Business Intelligence and Analytics: Celoxis' BI functionality is intrinsically aware of the project data, enabling users to quickly and easily prepare the necessary visualizations to support strategic decision-making without the hassle and extra expense. 7. Budgeting and Financial Management: Celoxis enables users to define project budgets, track costs, manage expenses, and compare actual vs. planned expenditures. 8. Integration and Extensibility: Celoxis integrates with popular tools like Microsoft Project, Excel, Outlook, Salesforce, and JIRA. It also provides APIs for custom integrations and supports automation through workflow rules. 9. Customised Pricing: Adopts a pay-for-what-you-use pricing model, allowing for cost-effective scalability and alignment with specific business needs. 10. Security: As a SOC 2-compliant software, Celoxis ensures that your data security and privacy are top priorities. This compliance means your sensitive project data is protected through stringent industry standards and robust measures against unauthorized access or breaches. 11. Flexible Deployment Options: Celoxis offers cloud-based and on-premises solutions, providing flexibility to choose the option that best fits your organization's IT infrastructure and policy requirements. 12. Real-Time Financial Insights: Get real-time visibility into budget spending, receivables, and profitability across projects and portfolios with profit tracking, revenue forecasting, and custom financial KPIs. 13. User-Friendly Interface: One of Celoxis's standout features is its intuitive and easy-to-navigate interface. 14. Multilingual and Mobile Optimised: Celoxis offers an optimized mobile interface and supports multiple languages, ensuring accessibility across different devices and users.
ZenHR
zenhr.com
At ZenHR, we are all about giving our users peace of mind. ZenHR is not just another HR software; it is a transformative HR experience created to help HR departments and employees reach a state of Zen. With our localized features and interface, including labor laws, expat regulations, social insurance, and tax laws, ZenHR’s HRMS serves everyone from SME to Enterprise customers in the MENA market.
FieldSense
fieldsense.in
Empower your business with our cutting-edge Sales Force Automation solution! FieldSense brings you a comprehensive Sales Force Automation platform that allows you to digitize and optimize your field force activities. Track real-time data, automate processes, and enhance overall efficiency. Key Features: * Intuitive Interface * Real-time Activity Tracking * Workflow Automation * Increased Productivity
Exotel
exotel.com
Exotel is an advanced customer engagement platform that combines CPaaS, omnichannel contact centers, and Conversational AI, driving over 70 million daily conversations for more than 7,100 businesses across India, Southeast Asia, the Middle East, and Africa. Their platform is designed to foster richer, AI-powered, and contextual interactions, offering businesses unparalleled speed and scale in their communications. Their recent license for end-to-end VoIP telephony services reinforces their position as a fully compliant cloud calling operator, enabling cost-effective, secure communication solutions. The platform breaks down silos in communication by bringing together customer intent, state, and emotional tone to ensure the right message is delivered through the appropriate channel every time. An integral part of Exotel is the Contextual Customer Data Platform, which transforms raw data into personalized customer narratives, providing actionable insights that enhance each conversation. With Exotel, businesses don't just communicate; they connect meaningfully with their customers, building trust, personalization, and empathy into every conversation. This strategic approach allows businesses to listen to their customers, remember each interaction, and continually improve the customer experience.
Genesys Cloud
genesys.com
The Genesys Cloud CX™ platform is trusted by thousands of small, medium and large enterprises and recognized across the globe as an industry-leading cloud call center solution and customer experience (CX) platform. No matter where the customer conversation starts or ends, Genesys Cloud CX transforms your customer experience. It connects insights across teams, tools and interactions so you have the data to address customers problems with ease. Meet your customers anywhere, anytime, on any channel, with a suite of digital channels. * Automate Successful Outcomes Simplify how you connect with customers across channels. With smart automation across the entire customer journey, you can use data and insights gained to take the right action at the right time to create the best outcomes. * Innovate at Scale Give your employees and call center agents the information they need in a tool built to drive engagement, improve customer interactions and boost your team’s performance. * Reimagine Experiences that Matter Use Genesys Cloud CX as an all-in-one cloud call center application and easily extend the suite with hundreds of packaged integrations. Take full advantage of the composable customer experience platform with third-party integrations and applications so you can reach customers any moment, on any channel. With an all-in-one suite of digital capabilities in Genesys Cloud CX, call center employees and customers can engage in seamless conversations across digital channels like chat, email, text and social media. Enhance the customer experience with bots and predictive artificial intelligence (AI) and route to a human call center agent when customers have more complex needs. Genesys is redefining the customer experience with innovative call center software. Our award-winning Genesys Cloud CX deploys in days, is intuitive to use and innovates with upgrades each week. With real-time dashboards, simple management tools and analytics, Genesys Cloud CX provides the insights you need to run your business. And you’ll take your contact center and CX strategy into tomorrow — no matter where your agents are located or which channels they handle.
SleekFlow
sleekflow.io
SleekFlow is the AI-powered Omnichannel Conversation Suite for customer engagement. The all-in-one SleekFlow platform creates seamless and personalized customer journeys across everyone’s go-to messaging channels, including WhatsApp, Instagram, live chat, and more. SleekFlow is dedicated to shaping the future of communication by empowering companies to center all their workflows around meaningful conversations. From marketing and sales to support teams, SleekFlow streamlines business operations by leveraging its cutting-edge conversational AI capabilities. By automating routine tasks, optimizing customer interactions, and delivering unparalleled support, the customer-first solution empowers businesses to achieve unprecedented scalability and growth. SleekFlow is located in Singapore, Hong Kong, Malaysia, Indonesia, Brazil, and the UAE. In 2022, the startup secured an $8M USD Series A funding round led by Tiger Global, with participation from AEF Greater Bay Area Fund and Transcend Capital Partners.
Scoro
scoro.com
Scoro is a comprehensive work management software specifically designed to cater to the unique needs of service businesses that have grown weary of dealing with disjointed systems, unpredictable workloads, and shrinking profit margins. With its powerful features and intuitive interface, Scoro aims to streamline and optimize the entire workflow of agencies, consultancies, and other professional service businesses, providing them with a unified platform to manage all aspects of their operations, from quote to cash. By consolidating essential functions such as project management, time tracking, collaboration, invoicing, and reporting into a single solution, Scoro eliminates the hassle of switching between different tools and brings coherence to the work process. It enables businesses to gain better control over their projects, allocate resources efficiently, and monitor progress in real time, thereby enhancing productivity and ensuring timely project delivery. Scoro's data-driven insights and analytics empower businesses to make informed decisions, identify areas for improvement, and drive overall growth and profitability. In a world where service businesses face increasing complexity and competition, Scoro stands as a reliable ally, offering a holistic solution to optimize operations, improve profitability, and drive long-term success.
JobDiva
jobdiva.com
JobDiva is the top recruiting and staffing ATS, CRM, and VMS focused on your success! JobDiva offers recruiters unlimited free training of its staffing & recruiting solution, including resume aggregation and applicant tracking. Request your free demo with JobDiva today!
WorkRamp
workramp.com
WorkRamp is the Learning Cloud built for the modern enterprise. Through self-guided learning modules, interactive coaching functionalities, and robust certification paths, WorkRamp allows teams to build customized learning experiences at scale for employees, customers, and partners. With WorkRamp, training is easy to build and deploy for learning teams--and businesses save on costs and resources by consolidating learning across the entire business. Learn more by visiting workramp.com.
Horilla
horilla.com
Horilla HRMS Software is a leading provider of comprehensive and customizable human resources solutions, offering a powerful software platform that is both free and flexible. Our commitment to open source principles allows organizations of all sizes and budgets to access advanced HR software without the burden of licensing fees. Our team of dedicated developers and HR professionals have designed a feature-rich HR software solution that encompasses a wide range of HR functions, including recruitment, employee onboarding, performance management, time and attendance tracking, payroll processing, benefits administration, and employee engagement. With a user-friendly interface and extensive customization options, our software can be tailored to meet the specific needs and workflows of each organization. As proponents of open source software, we believe in the power of collaboration and community-driven innovation. Our open source HR software enables organizations to leverage the collective expertise and contributions of a global community of developers, resulting in continuous improvements, new features, and enhanced security. Horilla Open Source HR Software is not only free but also provides organizations with full control over their HR technology stack. With the ability to access and modify the source code, organizations can customize the software to suit their unique requirements, integrate with existing systems, and ensure data privacy and security. We are committed to supporting our users throughout their journey with Horilla Open Source HR Software. Our dedicated support team is readily available to assist with implementation, customization, and troubleshooting, ensuring a smooth and successful adoption of our software. By choosing Horilla Open Source HRMS Software, organizations can harness the power of advanced HR technology, collaborate with a vibrant community, and optimize their HR processes without the financial constraints of licensing fees. We are dedicated to empowering organizations with cost-effective and customizable HR solutions that drive efficiency, productivity, and organizational success. Horilla Open Source HR Software Features: • Open Source Recruitment Management Software • Open Source Employee Onboarding Software • Open Source Employee Database Management Software • Open Source Payroll Management Software • Open Source Attendance Management Software • Open Source Leave Management Software • Open Source Performance Management Software • Open Source Asset Management Software
Namely
namely.com
Namely is the only HR, payroll, benefits, and talent management platform your employees will love. It’s more than HR software: It’s the compliance and benefits consulting you need.
Freshworks
freshworks.com
Freshworks (NASDAQ: FRSH) creates AI-boosted business software for IT, customer support, sales, and marketing teams to make them more efficient and deliver more value for immediate business impact. Headquartered in San Mateo, California, Freshworks operates around the world to serve more than 67,000+ customers, including American Express, Blue Nile, Bridgestone, Databricks, Fila, and OfficeMax.
Gearset
gearset.com
Gearset is the leading Salesforce DevOps platform, with powerful solutions for metadata and CPQ deployments, CI/CD, automated testing, sandbox seeding and backups. It helps Salesforce teams apply DevOps best practices to their development and release process, so they can rapidly and securely deliver higher-quality projects. Thousands of Salesforce professionals use Gearset, and have shipped millions of deployments, run billions of automated tests, and backed up billions of records. With inbuilt intelligence that solves the fundamental challenges of Salesforce DevOps, Gearset is a uniquely reliable solution trusted by more than 2000 companies, including McKesson, Accenture and IBM.
WebHR
web.hr
WebHR is a social all-in-one HR software that covers everything from "Hire" to "Retire" for the most important asset in your company - your employees. WebHR will make it easy for your HR team to start managing your HR effectively and efficiently. WebHR is an indispensable tool not just for HR but for the entire company. WebHR is based on Software as a Service (SaaS) and Cloud Computing model.
Gmelius
gmelius.io
Gmelius makes great teamwork happen right from your Gmail inbox. Starting with powerful shared inboxes, shared Gmail labels, visual Kanban boards, and smart workflow automations right inside Gmail, Gmelius offers a unique collaboration platform that integrates with the rest of your daily apps. Connect your favorite tools together with our unique 2-way integrations (including Slack and Trello), public API, or through Zapier. • Simplify email management • Increase transparency and accountability • Automate and optimize the distribution of your workload • Streamline your workflows and automate any grunt work Gmelius offers the leading shared inbox solution in the market and here is why: 1. Gmelius seamlessly integrates with your existing tools. Gmelius lives right in your Gmail inbox, letting your teammates work in an ecosystem they are comfortable with. You save time and money on migration, administration, and training. 2. Gmelius scales with your needs. Our unique architecture supports on a daily basis small and large organizations. Our largest customers count 8,000+ active shared inboxes and 10s of thousands of users. 3. Gmelius enforces a strict Privacy by Design model. Our headquarters are in Switzerland, Europe, and privacy has always been proactively integrated into our platform. Unlike other services, Gmelius never stores the content of your emails.
ServiceTrade
servicetrade.com
Mobile and web-based field service management software to streamline operations, improve technician productivity and give an amazing customer experience. ServiceTrade is the software platform that helps commercial HVAC, mechanical, and fire contractors grow their profits. During a persistent skilled labor shortage, contractors use ServiceTrade to control the costly chaos of on-demand work and effectively deliver contract commitments. ServiceTrade streamlines service and project operations to reduce administrative costs, optimizes field performance to increase revenue per technician, and boosts sales and client retention to grow margins.
Humanforce
humanforce.com
Humanforce is the best-in-one platform for frontline and flexible workforces, offering a truly employee centred, intelligent and compliant human capital management (HCM) suite - without compromise. Founded in 2002, Humanforce has a 2300+ customer base and over half a million users worldwide. Today, we have offices across Australia, New Zealand, and the UK. Our vision is to make work easier and life better by focusing on the needs and fulfilment of frontline workers, and the efficiency and optimisation of businesses. www.humanforce.com
CloudCC
cloudcc.com
CloudCC offers the complete CRM platform with highly competitive pricing, features business apps covering marketing automation, sales force automation, service management, extensible platform and industry CRM solutions and more. CloudCC provides SaaS and PaaS so that you can find out a CRM solution we can do for you.
Gladly
gladly.com
Gladly is the only customer service software built around people, not tickets. AI is revolutionizing how we work and communicate. Consumer expectations of how they're known and treated by brands has never been greater. At the same time brands are under pressure to do more with less and must balance the tension between saving money with AI and automation, while still delivering world-class experiences for consumers. The right experiences create connection, loyalty and customer lifetime value. Customer service software built on tickets fails to navigate this tension. And brands who rely on ticketing software are failing in this new economy. Bloated tech stacks. Duplicate tickets. Consumer repetition and frustration. Fumbling and flustered agents. Two bad service experiences will lose a customer for life. Gladly applies AI differently, to help commerce brands deliver radically personal, concierge-level customer service at scale. With Gladly, consumers help themselves when they want and customer service agents are made into superheroes, gaining efficiency and productivity. Every conversation in Gladly starts with a real-time understanding of the customer -- who they are, their preferences, their conversation and purchase history with the brand, every interaction in one place. And with every channel built-in natively - VOICE, email, SMS, chat, social messaging, self-service – brands have one, lifelong conversation stream with their customers. Gladly's customers are the world’s most loved brands -- Allbirds, Bombas, Crate & Barrel, Deckers, Eddie Bauer, FTD, Nordstrom, REI, Ulta Beauty, and Warby Parker. These brands and hundreds more leverage Gladly to build lifelong loyal customers through deep connections.
Octadesk
octadesk.com
Turn every service into revenue From sales to after sales. From the simplest to the most complex service. The most complete and integrated platform on the market for you to turn each service into a revenue opportunity and the chance to delight your customer.
Oorwin
oorwin.com
Oorwin is an AI-powered, all-in-one Customer Relationship Management, Applicant Tracking System, and Human Resources Management platform. Oorwin delivers phenomenal growth for staffing businesses with its integrated approach to sales, recruitment and HR.
xMatters
xmatters.com
Everbridge xMatters automates workflows to eliminate digital events, leveraging analytics, automation, and AI to improve response time and resolution. We keep digital businesses running, reducing the frequency, duration, and associated cost of critical service disruptions. When the unexpected happens, automated workflows resolve known issues while service intelligence engages the right on-call resolvers with actionable alerts to help perform immediate mitigation. We partner with our customers to create workflows that lower MTTA/MTTR, increase customer and employee satisfaction, and improve compliance and reporting. Build operational resilience into your digital services and automate responses all the way to resolution with Everbridge xMatters.
Glympse
corp.glympse.com
Glympse is the leading geo-location tracking platform that comes complete with built-in customer notifications and communications. It works with companies of all sizes that seek predictive visibility and location intelligence solutions by helping them capture and process data elements to visualize and intelligently trigger both internal and external events. Glympse was founded on the premise that location-sharing should be temporary, with the end user always in control to set time limits and geo-boundaries on that share of location. It has spent over a decade providing location-sharing experiences that strike a harmonious balance between easy, safe, useful, temporary, and private. It has mastered the nuances of building interactive experiences based on location data. It is proud to do things like automate updates to what a customer sees based on sophisticated arrival detection and geo-fencing logic, optimize battery life, and balance all of that with smooth UX/UI capabilities. Because everyone at Glympse is a tech geek and gets excited about creating cutting-edge solutions, it applied that same approach to developing solutions that enable enterprise brands to deliver a smoother customer-first experience for when people, products, and services are in motion. Glympse offers a flexible geo-location tracking platform with enterprise-grade location SDKs, APIs, dashboards, and more to build your own location-based product or service solutions for Field Services, Fleet and Logistics, Product Delivery, and Retail Arrival Notifications, or use one of its two pre-packaged products, Glympse En Route for enterprise customers and Glympse PRO for small businesses.
typedesk
typedesk.com
Canned Responses, Supercharged! typedesk is the leading app to reclaim time wasted typing the same things over and over again! Create text templates of your every day sentences and messages, and typedesk makes reusing them quick and easy. ➤ How it works Use the / character followed by your custom shortcuts to quickly insert your response. For instance, typedesk can transform
SiMa.ai
sima.ai
SiMa.ai™ is a machine learning company delivering the industry’s first software-centric purpose-built MLSoC™ platform. With push-button performance, we enable effortless ML deployment and scaling at the embedded edge by allowing customers to address any computer vision problem while achieving 10x better performance at the lowest power. Initially focused on computer vision applications, SiMa.ai is led by technologists and business veterans backed by a set of top investors committed to helping customers bring ML on their platforms.
Agendrix
agendrix.com
Agendrix is a staff scheduling and workforce management software designed to help businesses of all sizes improve their scheduling processes, streamline employee communication, and simplify time and attendance tracking. Some of the key features of Agendrix include: - Staff scheduling: Create, manage, and publish work schedules with ease, and quickly make changes as needed. - Time and attendance: Easily track employee work hours and attendance by turning any device into a punch clock that feeds your timesheets automatically. - Employee requests management: Review and approve employee requests submitted directly in the app, including leaves, replacements, and shift swaps. - Communication: Communicate with your team through the platform, and share schedules and messages in real time. - Reporting and analytics: Generate detailed reports and analytics on employee attendance and scheduling data. Thanks to its flexible pricing model, many optional add-ons, and cancel anytime policy, Agendrix's software is made to be affordable and accessible to businesses of all sizes. The platform is cloud-based, meaning that it can be accessed from anywhere with an internet connection, and there are no installation or setup fees. With Agendrix’s newest HR module, businesses can onboard new employees more efficiently, centralize employee records and documents, and gather employee feedback through surveys. This helps businesses to streamline their HR processes and ensure that they are complying with regulations and best practices. Additionally, the ability to highlight good work every day through the High fives feature can help businesses to foster a positive work culture and improve employee morale. Overall, Agendrix is a comprehensive and user-friendly workforce management software that streamlines scheduling, internal communication, and workforce management processes. Employees love Agendrix, too, because it helps their managers build schedules that truly meet their needs—which goes a long way toward becoming a business people love to work for.
D-Tools
d-tools.com
D-Tools Cloud is an easy-to-deploy web-based solution that provides a simple, yet powerful end-to-end workflow for smaller, residential AV integrators and projects. D-Tools Cloud offers sales pipeline management, visual quoting and interactive multimedia proposals from any mobile device. Post-sales capabilities include procurement using supplier-authorized dealer-specific pricing, change management and a new project management suite of features.
Justworks
justworks.com
Justworks is a multi-product solution offering global payroll, benefits, compliance support, time tracking, HR tools and more with award-winning support by HR certified experts. We handle the nitty gritty so you can focus on what matters: building your business and your team.