KnowledgeOwl
knowledgeowl.com
Clean, simple and intuitive, KnowledgeOwl makes it easy to build and maintain a knowledge base for your customers and employees. A no-nonsense knowledge base software, ready to improve employee knowledge and customer satisfaction. Ít customers' favorite features include: * Intuitive and easy to use editor: create and edit articles in our WYSWIG (what you see is what you get) editor. * A Search that works: be confident your readers can find the information they need quickly. * A Glossary that helps: auto-highlight terms within an article, and scroll over to get the definition. * Straightforward pricing structure: all features available on all plan levels, no sneaky snakes here. * Unlimited readers: even if they need to login to access the knowledge base. * Full branding and Theming Control, plus private domain at all subscription tiers * Ability to split out content to different reader groups, choose who can access what information on your knowledge base. * Embeddable contextual help widget to surface your knowledge base content in your site or app * Flexible Table of Contents organization and navigation: go as many levels deep as you want! * All themes are mobile responsive out of the box * Support a small company with a big heart: we're a B Corp and we're a part of 1% for the Planet & People
Ingeniux
ingeniux.com
Powerful .NET content management software for digital marketing, modern websites, and customer portals. Ingeniux is the leading provider of intelligent content management and digital experience software. Ingeniux technology empowers organizations to manage world-class websites and vibrant online communities across web, mobile, and tablet platforms. Ingeniux software is available as a hosted service (SaaS) or an on-premise application. Ingeniux delivers unparalleled service and support to customers worldwide.
Zupport AI
zupport.ai
Live Chat Support for SaaS Companies. Our mission is your customer's satisfaction. Zupport AI will automatically answer common questions, report bugs, identify similar issues, and escalate to a human agent when needed.
ClickConnector
clickconnector.com
ClickConnector is your new favorite customer support platform, offering the perfect blend of ChatBot workflows, AI, and human support for an exceptional customer experience. Streamline your customer service operations, cut costs, and elevate your brand's customer experience with ClickConnector.
Chatmasters
chatmasters.io
Chatmasters is an AI-powered chatbot service that provides automated customer support and sales assistants to businesses. The chatbots are designed to understand products, services, and common customer questions in order to provide quick and accurate responses.
Konnectify
konnectify.co
Konnectify is a super simple SaaS integration platform for modern teams. One platform for all your automation needs so that you can focus on what truly matters - your growth. Set automations and pass data between apps in minutes. Use our new visual workflow builder (iPaaS) - add connections, filters, custom logic, and path rules to automate. No code, no hassle. Companies can build native integrations for their marketplaces with Konnectify Embedded iPaaS. No engineering effort, resources, or additional time is needed. Build an integration marketplace in a few clicks. Connect with 100+ apps on the easiest SaaS integration platform. It's free to sign up - no credit card is required. Build your first workflow (a Konnector) in a couple of clicks. Trusted by 500+ companies globally like Nestle, NHS, Addison Lee, Freshworks, TataNexa, ATAG, and more.
SureTriggers
suretriggers.com
SureTriggers is an automation platform that lets you connect different apps and services to create workflows that trigger specific actions based on user behavior or other criteria. It is easy to use and requires no coding knowledge, allowing you to automate tasks and save time. With SureTriggers, you can streamline your workflows, improve productivity, and focus on what really matters: growing your business.
Locoia
locoia.com
Locoia provides analytics and automation software solutions for growth and technology oriented companies. In addition to holistic analytics dashboards that can be integrated with your data sources, we offer ready-to-use pre-configured automation logic for sales & marketing that can be seamlessly integrated into your systems.
Snoooz AI
snoooz.ai
Snoooz is an Out-of-Office (OOO) management and automation platform that enables companies to design and manage an OOO experience that their customers & employees will love. By automating the entire OOO workflow through powerful integrations, Snoooz can reduce onboarding delays, address customer escalations, and improve overall customer experience resulting in higher Net Revenue Retention.
Alendei
alendei.com
Alendei is AI based customer engagement platform. It enables users to send short text messages to mobile phone users. It provides automated customer support and engagement through a conversational interface to improve user experience and satisfaction. It enables users to provide two way communication by integrating WhatsApp business APIs to send and receive messages.
CommBox
commbox.io
CommBox is an enterprise-grade AI omnichannel customer experience platform that enables brands to engage customers across all channels from a single interface, leveraging omnichannel communication, digital engagement, business automation, conversational AI, and generative AI chatbots. CommBox helps organizations automate their repetitive work, optimize customer journeys, boost customer service teams’ productivity, and stay ahead of evolving customer expectations in the digital-first landscape. CommBox empowers support and sales teams to better engage with customers on their preferred messaging communication channels, such as SMS, Messenger, WhatsApp, Google Business Messages, and more, with the only autonomous communications platform. CommBox's 350+ enterprise customers benefit from reduced operational costs in call centers, increased customer satisfaction, and higher agent productivity. Discover the CommBox experience: visit www.commbox.io
Richpanel
richpanel.com
Customer service can make or break customers’ trust in your ecommerce store. With Richpanel on your side, your support team will a) respond faster b) always give accurate answers c) easily manage large volumes and d) win customer trust. * Self-service portal to automate repetitive questions. * Multi-channel help desk & live chat. * Reply faster with context. * Get sales through live chat. * Comprehensive customer service reports.
Troopr
troopr.ai
Troopr is your AI copilot for project management. Offload the manual and tedious parts of project management to Troopr. Troopr creates and tracks tasks, automates team meetings and delivers periodic project insights - all in one easy conversational interface.
Heyday AI
app.heyday.ai
Heyday is a next-generation live chat solution that combines the power of artificial and human intelligence to deliver the ultimate customer experience by enabling highly personalized customer conversations. Our Conversational AI acts both as a first-line, self-serve customer concierge that helps customers help themselves, and as a nifty virtual assistant that helps boost customer service agents’ efficiency. Heyday’s intuitive agent hub is available on any device, so you can delight customers whether you’re at your desk or on the go. With Heyday you can: * Automate answers to first-line customer service queries, qualify customers and automatically triage more complex questions to escalate them to the right agent * Collaborate with a unified team inbox to deliver a superior customer experience * Create shopping carts on the fly directly inside the chat, thanks to powerful e-commerce integrations * Gather valuable customer insights to enrich your CRM * Create templates or leverage AI-recommended quick replies to boost your efficiency and save time * Retarget customers on a highly personalized level with order tracking notifications, product upsells, customer satisfaction surveys, etc. * Customize your agent notifications so you never miss a beat * And more! Heyday is ushering in a new era of live chat. Download today to give your customer service team AI superpowers.
My AskAI
myaskai.com
My AskAI is your AI customer support chatbot, available 24/7 to give instant answers to your customers on your site or over email. Trained on your company's knowledge your chatbot ensures your customers always have an answer to their questions and will pass them over to your (human) team if it is unable to answer, giving the best of both worlds and increasing customer satisfaction and retention. Find out what your common issues or questions are in an instant with AI insights so you can spend less time on generic queries and more time developing your product. We see on average 79% of conversations are resolved directly by the AI across our users, saving thousands of hours of support time that can be spent on more strategic opportunities. Reduce your support requests by over 50%, overnight, with My AskAI.
Outfunnel
outfunnel.com
Outfunnel unites your sales and marketing data and prioritizes your leads. All marketing engagement (email opens, web visits, form fills, etc.) gets recorded in your CRM. Sales can identify the hottest leads and sell smarter. Keep sales & marketing contacts in sync 24/7. Find your best opportunities with Lead Scoring and Web Visitor Tracking. Works with Pipedrive, Copper, HubSpot, Salesforce and popular marketing tools like Mailchimp, ActiveCampaign, Facebook Lead Ads, Wix, Calendly, etc.
Showell
showell.com
Showell is an award-winning sales enablement tool to manage, present, share, and track your sales content. It's all your sales reps need to sell smarter and close more deals. Get your sales, marketing, and management all on the same page, scale best practices, remove barriers, and help sellers to sell!
Snapforce CRM
snapforce.com
Snapforce CRM is a software for small and mid sized business that provides Telephony fucntionality, and the only CRM on the market that provides a Virtual PBX Phone System as a standard module for all new customers.
Rolldog CRM
rolldog.com
Rolldog is a Customer Relationship Management (CRM) solution, with the perks of Sales Enablement all rolled into one. Rolldog helps businesses manage their customer relationships, while proactively tracking and scoring leads and opportunities to help increase revenue, boost sales and marketing effectiveness. Rolldog also offers a suite of CRM-related solutions, including a Lead and Opportunity Management module designed to help companies already running a CRM to drastically improve the way they qualify, manage, score and close opportunities - all of this can be configured specifically to each business and their needs. It is Rolldog’s ability to help qualify and manage opportunities from ‘lead to close’ that really sets us apart.
EasyUser
easyuser.co
The Smartest Way to Share Content and Close More Deals. With EasyUser, you can put all your videos, demos, and presentations into one single link, then share it with potential customers & track their every visit.
Troops
troops.ai
Troops is Software-at-your-Service, designed with humans in mind. It’s a revenue communications platform, a central nervous system for your go-to-market teams that delivers the right information to the right people at the right time. Teams never miss a revenue signal, allowing them to take rapid action, share intelligence, and make better decisions. With Troops, humans become informed, intentional, and efficient. World-class brands like Slack, Twilio, DoorDash, Snap, Shopify, and Stripe improve forecast accuracy, organizational transparency, and win rates with Troops! It’s friendly: Troops delivers the revenue signals people need in the messaging apps that they love and feel comfortable using (Slack, Teams, SMS). It’s (truly) codeless: Troops democratizes solution building, making it easy for anyone to build their own workflows to automate the signals they need so they can stop the tool toggling and data detective work. What used to take days now takes 5 minutes or less. Anyone can build the signals they want to get. Anyone. It’s personal: Troops knows who you are across systems and delivers contextually relevant signals to you where and when you need them. It’s consumable: Troops sends bite-size, actionable pieces of data to aid, guide, and motivate the right behavior. No more scrolling through pages and screens of data. It’s visible: Troops sends signals that put the conversation where your people are, improving visibility and transparency, and spurring collaboration around the things that matter most: your customers and prospects.
UserGuiding
userguiding.com
UserGuiding helps companies to improve product adoption by designing interactive user onboarding flows. Non-technical people can create step by step product walkthroughs, without any coding. UserGuiding also provides analytics to track the performance of the tours, segmentation to create more personalized experiences, NPS for capturing feedback, and onboarding checklists for a wholesome onboarding experience. From Red Ventures to Young Capital, thousands of companies trust UserGuiding.
Flowla
flowla.com
Flowla is the new way of engaging your prospects with digital personalised journeys, where your content is consumed in a fun and engaging way and conversations start naturally… Whether you’re in; - Sales and closing deals , - Success and onboarding new clients, - Recruitment and wowing candidates, - or any other role where you’re building momentum and appetite, try Flowla to stand out from the crowd and move faster
Futr
futr.ai
Futr is a chat-as-a-service platform that is supercharging customer service capabilities with auto, live, video & social chat - in any language and on any channel. With clients including a number of police forces, leading retailers and charities, Futr is helping smart organisations connect with their audiences through always on, always instant, always insightful chat services. Don't take our word for it. Try out the Futr platform for free with our one-month trial! - Instant Auto Chat deployment - Tracked usage & benchmarked ROI - Dedicated support with scheduled check-in's - End of trial business case review - No obligation - no credit card required
Pulsedesk
pulsedesk.com
Universal helpdesk system — collect, manage and analyze customer requests from all channels in a single ‘window’ Pulsedesk is a flexible, reliable helpdesk that provides multichannel customer support. Users receive a wide range of tools for automating routine processes and complying with SLA requirements, as well as highly responsive technical support. It’s also easy to integrate third-party software, create a knowledge base, launch a client portal, and set up your own web widget in the Pulsedesk system.
HelpTree
sutherlandglobal.com
HelpTree is an intelligent knowledge management solution, powered with significant cognitive capabilities, and robust decision network architecture (DNA). HelpTree follows a decision tree approach where appropriate content (article, video, troubleshooting steps) are mapped to each step of the decision tree. This step-by-step guided methodology helps consultants troubleshoot customer issues in a structured manner. AI Assistant - an advanced feature powered by Azure OpenAI GPT that provides instant answers, tailored instructions, and email composition capabilities within the search function. When users enter a query, a new "AI Assistant" section appears above traditional search results, providing AI-powered responses and instructions, thereby streamlining processes, saving time, and enhancing user experience.
C2Perform
c2perform.com
C²Perform is the Super App for contact centers and customer support operations. Why buy multiple single-purpose products when you can have all the tools you need to improve performance and engage your team all under one roof? Quality Assurance, Coaching, Learning Management, Knowledge Base, Communications Tools and more work seamlessly and use business rules to ensure that things don't fall through the cracks. Some of the biggest brands in the world rely on C²Perform to drive their operational cadence and keep employees connected.
Parloa
parloa.com
Parloa is a leading global AI company with a vision to make every customer interaction as easy as talking to a friend. They amplify the customer service experience with their AI Agent Management Platform. This enterprise-grade platform automates contact centers by leveraging the full power of generative AI safely & reliably in the context of consumer interactions. It combines highly-skilled personal AI agents that engage in natural and unique conversations with every customer, with AI assistance for human agents when they get on the line. Global brands trust Parloa to connect with their customers, ensuring they feel heard through exceptional experiences that increase satisfaction, encourage sales, and build loyalty. Parloa was founded in 2018 by Malte Kosub and Stefan Ostwald with offices in Berlin, Munich, and New York.
HelperHat
helperhat.com
HelperHat simplifies AI customer support for your team with instant notifications, conversation management, spam filtering, contact management, and insightful analytics. Simplify your business’s customer support experience with HelperHat’s AI-powered representative. The HelperHat mobile app is designed to help your team manage customer inquiries swiftly and efficiently. With real-time notifications and simplified conversation management, HelperHat ensures that customers get accurate and timely responses whenever they need assistance. Key Features: - 24/7 Customer Support: Support your customers around the clock using AI-powered responses and live chats. - Instant Notifications: Never miss a customer inquiry with real-time push notifications for live-agent requests and new messages. - Spam Filtering: Keep your inbox clutter-free by automatically detecting spam messages with AI analysis. - Contact Management: Access customer contact details instantly to provide personalized customer support via email or phone. - In-Depth Analytics: With AI-powered analytics, monitor and gain actionable insights into your customer satisfaction rates, resolution rates, and other key metrics. - Seamless Collaboration: Empower your team to manage unlimited customer inquiries with AI-powered responses and self-assigned live chats. Elevate your business’s customer support experience with HelperHat and stay connected with your customers anytime, anywhere.
DialOnce
dialonce.ai
DialOnce is a software publisher specializing in generative and omnichannel AI for customer service, with a software suite designed to host, orchestrate and manage customer and advisor contact paths. It provides customers, agents and supervisors with integrated tools to optimize customer service performance and transform the customer experience.
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