Page 5 - Top ScreenSteps Alternatives

Gyde

gyde.ai

Gyde is a digital adoption platform (DAP) that enables enterprises & SaaS companies to guide their application (web & mobile) users with step-by-step voice assistance, byte-sized training videos & rich help articles. These guides are personalized, multilingual, and available where these are required the most - right within the application.

Mayday

mayday.fr

Mayday is the leader in omnichannel knowledge base dedicated to customer services and contact centers. Created in 2020, Mayday makes it possible to centralize the company's knowledge, harmonize it and distribute it intelligently in the workspace of advisors or directly to end clients. More than 30,000 advisors, including those from Fnac Darty, Doctolib, Edenred, already use Mayday as a single source of truth to guarantee a rapid and quality response to the end customer. The result? 20% less time spent searching for information and a CSAT increase of 18%.

Happitu

happitu.com

Happitu is a speech analytics and agent workflow / scripting platform that acts as your service team's personal coach—giving them the process, resources, and insights to deliver the perfect customer experience over the phone. It analyzes 100% of your interactions and highlights what your customers actually experience. Documentation in Happitu is automated, detailed, and consistent. Go beyond handle times and service levels with the rich insights of Happitu – from granular interaction data to aggregate data and trends – you get the complete CX journey! One more thing – No Contracts - Just flexible pricing that scales with your company.

amberSearch

ambersearch.de

amberSearch enables employees to find information faster than ever before by providing a multimodal, Google-like interface connected to multiple applications and powered by advanced computer vision and natural language processing. Employees can access decades of knowledge in a split second, powered by our AI model - amberAI. This standard solution offers a user-friendly interface and easy integration. For medium-sized companies, this means using complex AI models without much effort.

next4biz

next4biz.com

next4biz is a cloud based digital marketing, customer service and business process management solution, that helps enterprises through your digital transformations. next4biz's products are at the forefront of exciting new developments in the market. next4biz's mission to change the way companies manage your customer relations and processes is, where the most significant areas of growth are in the industry. next4biz was founded in 2006. Since then we have been developing software products for the “Customer-Focused Digital Transformation” of companies and institutions. next4biz's products have been used successfully in BPM (business process management), CSM (customer service management) and CRM (marketing and sales management) fields for years. We have more than 200,000 users operating in almost all sectors including finance, insurance, e-commerce, telecom and energy.

C2Perform

c2perform.com

C²Perform is the Super App for contact centers and customer support operations. Why buy multiple single-purpose products when you can have all the tools you need to improve performance and engage your team all under one roof? Quality Assurance, Coaching, Learning Management, Knowledge Base, Communications Tools and more work seamlessly and use business rules to ensure that things don't fall through the cracks. Some of the biggest brands in the world rely on C²Perform to drive their operational cadence and keep employees connected.

Puzzel

puzzel.com

At Puzzel, they fundamentally believe that fantastic customer experiences shouldn’t have to be complicated. This is why they built Europe’s leading CX platform that helps businesses like yours deliver first-class customer service to every customer. Awarded the Most Innovative Company in 2023, their CX platform combines contact centre, self-service and AI capabilities, offering a single platform to resolve all automated and human-led interactions in a simple, efficient way – delighting every customer. Artificial intelligence is harnessed at every touchpoint to automate tasks, provide insight, and personalise service and support. The Puzzel CX platform is loved by agents and trusted by contact centre leaders.

HaloCRM

halocrm.io

HaloCRM is omnichannel customer service software, designed for teams looking to drive greater efficiency when handling enquiries from members of the public. HaloCRM will take your customer happiness to new heights, balancing your agent’s and customer’s needs in a solution that revolutionizes customer service for all. HaloCRM offers an intuitive platform for customer-facing teams to manage conversations from any channel. The platform will ingest customer conversations from Twitter, Facebook, Facebook Messenger, email, SMS, chat, phone calls and more, eliminating the possibility of missed enquiries, and improving customer satisfaction by opening more channels of communication.

EasyVista

easyvista.com

EasyVista is a leading IT software provider delivering comprehensive IT solutions, including service management, remote support, IT monitoring, and self-healing technologies. They empower companies to embrace a customer-focused, proactive, and predictive approach to IT service, support, and operations. EasyVista is dedicated to understanding and exceeding customer expectations, ensuring seamless and superior IT experiences. Today, EasyVista supports more than 3,000 companies worldwide in accelerating digital transformation, enhancing employee productivity, reducing operating costs, and boosting satisfaction for both employees and customers across various industries, including financial services, healthcare, education, and manufacturing.

Synthetix

synthetix.com

Synthetix is a leading developer of online customer service software over automated (think chatbot or FAQ self-service) and agent-assisted (live chat, social messaging) channels. Their trusted software platform, Synthetix Cloud, powers millions of customer service interactions every day for enterprise clients across sectors as diverse as financial services, retail, healthcare, government and utilities. They are not just about technology. They will leverage their huge experience of successful deployments to guarantee high quality experiences for your customers from day one.

eGain

egain.com

eGain is a leading AI-powered knowledge platform designed to enhance customer engagement and improve operational efficiency across various industries. With a focus on providing trusted knowledge and process know-how, eGain offers a range of solutions that help organizations manage customer interactions effectively. Key Features: * AI Knowledge Hub: This centralized solution helps create, curate, and deliver knowledge at scale, ensuring that customer service teams have access to the right information at the right time. * Conversation Hub: eGain facilitates seamless multi-channel communication, allowing businesses to engage with customers through various platforms including chat, email, and social media. * Analytics Hub: The platform provides in-depth analytics to measure performance, customer satisfaction, and operational efficiency, enabling continuous improvement.

Mavenoid

mavenoid.com

Mavenoid is the Intelligent Support Platform specifically designed for products and devices. Mavenoid’s purpose-built technology delivers best-in-class customer support with intelligent troubleshooting and personalized remote support that delivers resolution rates of 58% and up. With Mavenoid, product manufacturers and sellers provide genius level customer support and realize brilliant ROI.

Ozonetel CloudAgent

ozonetel.com

CloudAgent is Ozonetel’s cloud-native Contact Center as a Software (CCaaS) Platform that is trusted by India’s leading brands for running efficient, cost-effective, and scalable contact center operations. It combines the capabilities of multi-channel ACD, intelligent IVR, powerful dialers, quality monitoring, and AI systems enabling businesses to create seamless omnichannel customer communications. * Unified Dashboards. For Effortless Omnichannel CX - CloudAgent offers a unified platform to effortlessly manage phone calls, SMS, WhatsApp, and more. Your agents can effortlessly switch between voice and digital channels on a single dashboard. Ensure conversational continuity for your customers across channels. * Deep CRM Integrations. For Unmatched Automation - With CloudAgent's readymade CRM integrations, you auto log call data and call recordings into your CRM. Agents click-to-call or answer calls from within the CRM itself. They view customer data as they speak, resolving queries 25%-35% faster. * Superior Monitoring. For Transformed Agent Performance - CloudAgent offers the most comprehensive and flexible dashboards, tracking performance across 300+ parameters. Supervisors get a bird’s eye view of everything happening on their floor. You track and assess metrics across campaigns and teams for actionable training insights.

Baklib

baklib.com

Baklib is a professional knowledge base & help document creation software. * Knowledge Base: Knowledge base, large, multi-source documents, complex content. * Guide: Guide, manual, document, medium-sized, clear structure, easy to navigate, easy to search.

Plutomen

pluto-men.com

An agile and technologically-equipped frontline workforce is the need of the hour for industrial enterprises. Plutomen is a frontline operational platform that provides AR solutions to industrial enterprises for frontline digitalization. They help knowledge enhancement of your frontline through AR powered Remote Visual Assistance, Work Instructions, and 3D Training. Their platform helps industrial customers improve productivity, enable faster resolution, reduce operational costs, and maximize revenue growth while promoting sustainability and worker safety. They believe in the digital empowerment of industrial frontline teams to help them embrace and capitalize on the benefits of Industry 4.0. With more 8+ years of experience in servicing and consulting clients in XR, they provide enterprise solutions for sectors such as Manufacturing, Telecom, IT Infrastructure, Automotive, and so on. They have served the leading industry players like Wipro Limited, Adani, Sterlite Tech, L&T, PwC, Virtusa, Honeywell, Arvind Envisol, etc. Headquartered in Ahmedabad, India, they are among the leading developers of AR solutions for Industrial Enterprises. Their integrated platform serves as a one-stop-shop for remote assistance-based needs of B2B companies. They provide three products that help enterprises start your digitalization journey with XR – * Plutomen Connect: AR powered remote assistance & video-collaboration based platform that enables your frontline workforce to connect with your experts instantly. * Plutomen Workflow: Assisted Reality powered work assistance platform for accessing digital work instructions that streamlines workforce knowledge. * Plutomen Assist: XR-powered self-assistance & platform for next-gen workforce immersive training, digitalization of the process, and providing an interactive knowledge repository.

HINDSITE

hindsiteind.com

HINDSITE is The Work Management Platform for mining equipment, technology and services (METS) businesses. OEMs struggle to scale because their frontline can’t or don’t know how to complete tasks consistently across the board, leading to quality issues. HINDSITE gives your frontline Guided Work Instructions to standardise a high level of service. This allows you to scale operations and compete based on service delivery without additional resources. In HINDSITE, frontline workers follow step-by-step instructions aided by video and other visual content created by other experts in their organisation. They can also can call for help, or browse a library of microlearnings at any point whilst on the job.

EZ Factory

ezfactory.nl

At its core, EZ Factory is a specialist in continuous improvement methods, who develops software that supports the manufacturing industry with professional mobile applications. EZ Factory delivers mobile solutions for the entire continuous improvement philosophy, tailored to the needs of the various professions: the operator, shift leader, planner, production manager, maintenance engineer, lean manager and mechanics. Their integrated mobile solutions and services are built on an open platform, each solution is designed to ensure that the PDCA Cycle is followed. Their vision is to help people to make your daily work easier. They believe in visualization, standardization and ease of use and love to make professional mobile applications for factories.

SymphonyAI

symphonyai.com

SymphonyAI is transforming the world's largest industries with packaged AI SaaS. SymphonyAI predictive and generative AI applications supercharge growth and productivity for businesses across retail, CPG, financial services, industrial manufacturing, media, and enterprise IT. SymphonyAI has rapidly grown from a startup in 2017 to a leading enterprise AI company with over 3,000 talented leaders and data scientists solving the world's most challenging business problems.

Neuron7.ai

neuron7.ai

Neuron7.ai is the leader in Service Resolution Intelligence, delivering 90%+ resolution accuracy in complex service environments. Neuron7 brings together knowledge from people, data, and interactions across thousands of products and issues into a Smart Resolution Hub. AI offers the best next step with turn-by-turn guidance (like a navigation app) seamlessly integrated within your existing workflows. Customers resolve issues faster, the first time, with 90%+ accuracy and answers in seconds. -Expert knowledge capture -Faster resolution times -Increased call deflection -Increased first time fix -Improve CSAT -Faster onboarding Neuron7 is headquartered in Santa Clara, CA, partners with Microsoft, Salesforce, SAP, and ServiceNow, and is backed by ServiceNow Ventures, Battery Ventures and Nexus Venture Partners.

Canvas Envision

canvasgfx.com

Canvas Envision: the award-winning connected knowledge platform for manufacturing ecosystems Create and consume interactive digital work instructions for training, assembly, and maintenance. Drive faster, more effective content creation. Accelerate knowledge transfer and training. Crush those KPIs for quality improvement, cost reduction, and faster time-to-market. Digital work instructions, evolved - Manufacturers are investing in Digital Transformation initiatives to strengthen their competitive position, improve shareholder value, and reduce production costs. At the same time, they’re experiencing significant challenges with employee retention and productivity. Envision helps companies grow by empowering front-line workers with the right information at the right time in the right format. More effective communication - Interactivity and visual content are proven to be more effective for process learning and execution in manufacturing environments. Envision is an enterprise-wide platform that makes it easy to both create and consume everything from embeddable 2D drawings and static 3D model visualizations to digital work instruction documents using interactive models, animations, and narration. Better still: workers can share comments with the engineering team, weaving the digital thread concept into a digital loop reality.

livepro

livepro.com

livepro a premier knowledge management (KM) system that focuses on providing accurate answers to both employees and customers. Trusted globally for over two decades, livepro streamlines intricate processes, communicates critical updates in highly regulated industries, enhances productivity by reducing training times, and providing valuable management insights. With its AI-assisted search, livepro seamlessly delivers governed knowledge across web, chatbots, CRMs, and self-service portals, offering a comprehensive omnichannel experience from a single source of truth. At livepro, they pride themselves on having the system that is the easiest-to-use, easiest-to-manage and a team that is the easiest to work with – always.

Andonix

andonix.com

Anyone can perform extraordinary work with Andonix. Andonix empowers and engages everyone to control out-of-process work and operational problems, addressing the gaps between desired financial results and actual performance, with smart monitoring to detect anomalies before they become business issues, supercharge problem-solving and skills with AI to stop production losses fast and deploy instantly smart workflows to boost execution productivity, safety, and compliance. Make any machine smart and produce more, a lot more with Andonix: Andonix tracks production counts, downtime, and cycle time, integrating with PLCs, SCADA, or non-PLC systems. Catch Operational Problems as They Happen: Instantly detect and act on operational anomalies. Integrates seamlessly with ERPs, MES, QMS, MMS, SCADA, and IIoT systems to reduce downtime and waste with real-time, AI-driven alerts. Boost Productivity and Compliance with Smart Workflows: Streamline and standardize work with automated inspection checklists, audits, SOPs, and more. Drive continuous improvement with AI-powered task execution and zero paper waste. Elevate Everyone's Problem-Solving Ability: Collaborate with your teams and Andi, our AI expert, to diagnose problems, transfer knowledge, and continuously improve operations. Achieve Sustainable Hyper-Productivity with Andonix 60% Faster Execution with real-time alerts and automated workflows 43% Higher Team Performance with AI-driven Problem-solving 40% Better Quality Work through data-driven decisions and continuous improvement Anyone can Produce More, Reduce Operational Costs, and Boost Plant Profits with Andonix. 2x Faster Worker Training 50% in Downtime Reduction 85% Process Compliance Improvement 6% Increase in company-wide Productivity

SwipeGuide

swipeguide.com

Honestly, you deserve better. It’s time to simplify the way people work and learn at the frontline. If you dream of frontline teams operating at peak efficiency, fueled by shared knowledge and seamless standardization, SwipeGuide is your answer. SwipeGuide is the hassle-free frontline how-to platform that empowers teams to perform at their best. → Create user-friendly job aids, like work instructions and training checks in minutes. → Slash training time by half and empower new hires to become stars with dynamic skills development. → Reduce costly errors and downtime with best practices shared across teams, lines, and sites in 50+ languages. SwipeGuide isn't just another tool. They focus on collaboration and avoid complexity. They are your partner in optimizing your frontline know-how, committed to always offer you world-class support. It's time to transform your frontline knowledge from a fragmented patchwork into a powerhouse of collaborative know-how.

BOTWISE

botwise.io

BOTWISE is the ultimate knowledge base for customer service - empower your team members and clients to find more and faster! It lets you seamlessly create, manage, and look for the right information within your company. They save our clients 1h per agent daily! Thanks to BOTWISE, you can: - Reduce the average handling time of your customers' inquiries with state-of-the-art contextual search - no more endless clicking! - Speed up response time thanks to the integration of different sources of information - Reduce the number of complaints and angry customers thanks to dedicated insights for managers - Reduce training and onboarding times with smart updates and knowledge-base management

Synthetix

synthetix.io

Synthetix is a decentralized liquidity provisioning protocol built on Ethereum and Optimistic Ethereum (a layer two scaling solution built on Ethereum). Synthetic assets, and associated products, are collateralized by stakers via Synthetix Network Token (SNX), which when locked in a staking contract enables the issuance of synthetic assets (synths). This pooled collateral model allows users to perform conversions between synths directly with the smart contract, avoiding the need for counterparties. This mechanism solves the liquidity and slippage issues experienced by DEXs. Synthetix liquidity powers a range of derivatives and on-chain financial instruments. You can learn more about the two types of synthetic assets that protocols will integrate to create on-chain derivatives. The Synthetix Protocol does not operate any user-facing front-ends, which allow users to trade. Instead, it serves as a backend liquidity provisioning tool to support user-facing DeFi applications. There is a growing number of protocols that utilize this capital and generate trading fees for stakers.

Guides.co

guides.co

The Guides AI assistant helps you achieve your goals - at home and work, built on content you can trust and unrivaled privacy. * Learn new skills while achieving your goals * Use the latest AI technology * Train your assistant on high-quality, curated content * A tokenized ecosystem where contribution is rewarded * Your privacy is fully protected Guides helps people, organisations, and industires reimagine how they publish and share practical information to create a better future for everyone.

Beedoo

beedoo.com.br

Beedoo is a knowledge management and communication platform designed for operational and frontline teams. Its goal is to enhance efficiency and productivity through various features, including Communication, Training, Gamification, Performance Management, and Knowledge Base.

dScribe

dscribedata.com

Founded in Belgium in 2021, dScribe is dedicated to guiding organizations toward data-driven brilliance. We’re passionate about empowering employees with more streamlined access to impactful data. We believe your users deserve an elegantly designed and effective data knowledge solution. Leveraging a proven and continuously refined metadata management framework, along with out-of-the-box integrations, we promise you increased data adoption from day one.

Calls9

calls9.com

Calls9 is a Digital Innovation and Transformation Agency. Calls9 believes every business should have access to the technology and expertise they need to realise their vision and full potential - no barriers, no limits, no exceptions - a revolution open to everyone.

PaceKB

pacekb.com

PaceKB is a hosted Knowledge Base service that allows you to reduce your average support time significantly. By hosting the answers of your frequently asked questions on a centralised website, you can relieve your support staff off additional stress repeating answers to common questions. PaceKB hosts your Knowledge Base for you, and a basic plan is available for businesses free of charge.