Page 48 - Top Salesforce Alternatives

klink.cloud

klink.cloud, is a cloud-based communication platform that simplifies and streamlines customer service operations for contact center teams, helping them deliver better customer experiences more effectively. klink.cloud is a comprehensive omnichannel contact center platform that unifies all customer interactions across multiple channels, including voice, video, email, SMS, and social media. It features robust in-app voice and video calling capabilities, conversational AI and chatbots for automation, and virtual numbers from over 80 countries. The platform offers advanced CRM and ticket management systems, complete with help desk ticketing, team collaboration, and custom reporting. Its IVR and ACD systems ensure efficient call routing, while comprehensive call management tools provide real-time metrics and detailed performance reports. Seamless API integrations allow for easy synchronization with existing tools, enhancing the platform's flexibility and functionality. Enterprise-ready and scalable, klink.cloud is designed to streamline customer support operations, improve customer satisfaction, and deliver a seamless customer experience across all touchpoints.

Voicenter

voicenter.com

Voicenter is a cloud-based VoIP, PBX and Call center service providers. They deliver Products an services via their seven data-centers presence around the world (USA, Europe, Asia, and Israel) using their telephony cloud and their on-premise end-user and operator level solutions. As a leader and contributor to the telco opensource world and proprietary development They provide Cloud, on-premise, Hybrid, Hosted Call center and PBX solutions based on their technology. This allows customers to enjoy a wide variety of flexible telephony solutions and advanced tools in order to create the ultimate communication solution for dynamic varied size organizations at low costs.

Contivio

contivio.com

Contivio is the world's most advanced omnichannel cloud contact center solution, powering phone, voicemail, live chat, fax, email, and SMS for companies of all sizes. With its patented CloudConnect integration, Contivio sits on top of any CRM to automate workflows and increase efficiency for Customer Service, Sales, Marketing and Finance teams. Contivio's CRM integration is proven to save several minutes per call, allowing agents to focus on what they do best: communicating with customers. Contivio works with all VoIP or PSTN providers and is accessible from a sleek browser toolbar, a floating app, mobile devices or any IP phone.

StringeeX

stringeex.com

StringeeX is a Call Center app, which supports users to use company's hotline to receive or make calls. StringeeX records all call histories. All call data is synchronizable between devices. Main features: - Receive calls from GSM Phone on app. - Make outbound calls to GSM Phones from app. - Record calls history. - Searchable contact list.

ULTATEL

ultatel.com

SaaS Provider for Unified Communications solutions. ULTATEL enables people to work together and get the information they need to do their best work, anywhere they are. Our cloud platform brings together phone, video, messaging, texts and business apps, allowing people to connect, meet, and exchange information on any device. We are passionate about using our technology and experience to help businesses address the challenges that matter to them, with an enterprise-grade platform that delivers exceptional service to companies of all sizes, fully scalable and customizable to the largest multi-national organizations. ULTATEL is committed to equal opportunity, diverse, welcoming and supportive workplace.

Collab

collab.com

Collab provides Cloud Contact Center Services available anytime and anywhere. They make engagement simple and easy with efficient interactions throughout any touchpoint. They have been providing award-winning platforms to businesses of all sizes worldwide for 20+ years. Collab enables digital transformation and helps achieve the right balance between Automation and Human Interaction. Their offer is cloud-based and supported by Microsoft Azure, allowing greater flexibility and easy deployment. Additionally, on-premises solutions are also available. Their portfolio includes Nubitalk Cloud, OneContact CC, OneContact WFO, OneContact Gamification, and AI-powered modules. Founded by a team with solid experience in the contact center business, Collab anticipated a technological revolution that disrupted the contact center industry: 100% SIP-based, without any PBX, for large-scale organizations. Collab has gained customers and partners all over the world in key areas of Telecommunications, Banking, Healthcare, Government and Insurance with branches in different regions such as Mexico, Brazil and Benelux.

Callision

callision.com

Callision is the world's first free cloud business phone system, and the first carrier-independent enterprise-grade Contact Center as a Service (CCaaS). Callision allows its customers to use their preferred VoIP carriers, simultaneously providing carriers with new leads and the advanced contact center functionality to complement their offerings. Callision provides everything from phone numbers in over 60 countries to live employee monitoring and call recording, to conferencing, call queues and IVRs, web phone and chat, file storage, and a comprehensive analytics suite - all from the convenience of a web browser.

Maqsam

maqsam.com

Maqsam is the leading Arabic AI-powered Contact Center Solution in the MENA region designed to revolutionize customer experience. Leveraging groundbreaking advancements in AI technology, Maqsam has spearheaded accurate Arabic Call Transcription, advanced analytics, and insights, along with unique AI modeling utilizing its in-house designed LLM. With Maqsam, support and sales teams can automate repetitive tasks, increase efficiency, and drive revenue growth across multiple communication channels including voice calls, WhatsApp and more. We enable companies to expand market reach and establish local presence with access to local numbers in more than 200 cities. Companies can integrate Maqsam with their preferred CRM system to optimize data management and deliver customer service that exceeds expectations.

Yeastar

yeastar.com

Yeastar helps businesses realize digital values by making communications solutions easily accessible from ownership and adoption to daily usage and management. Yeastar has established itself as a leading provider of UC solutions with a global partner network and over 450,000 customers worldwide. Committed to delivering the right technology to value-oriented businesses, Yeastar offers products and services for UC&C to enable them to win in the modern digital world.

mssg.me

Welcome to mssg.me - Your Ultimate Website Builder Tool! Discover endless opportunities to bring your ideas to life and enjoy the process of website creation like never before. With mssg.me, you can explore a world of possibilities. Let's dive into what you can achieve with us: ** Create Link in Bio - Connect followers to all of your content with just one link. - Add your link to your Instagram bio, TikTok, or other social networks. ** Create Digital Business Card - Enhance customer engagement with fast, convenient communication. - Add WhatsApp, Telegram, or other messenger buttons to your website for seamless visitor contact. ** Create Online Store - Launch a stunning shop in minutes, from anywhere. - Add products, and categories, and start accepting payments with Stripe or Paypal Integration. - Stay informed about new orders and purchases, and manage them effortlessly with our built-in CRM system. ** Create Landing Page - Design a captivating landing page to drive traffic and capture valuable contact details with our customizable form blocks - Launch irresistible offers with dynamic countdown timers to drive urgency and boost conversions. ** No Code website builder - Manage your web space from anywhere without the need for programming or design skills. - Intuitive drag-and-drop builder that allows you to quickly and easily create your dream website. ** Connect your domain - For greater professionalism, you can easily connect your domain to your website. - Get full control over your online presence and strengthen your brand in the eyes of your audience. ** QR code to the website - Get a personalized QR code to drive offline visitors to your website ** Analytics and marketing - Track your website's traffic, and measure the effectiveness of your advertising campaigns. - Optimize your content with integration with popular analytics services like Facebook Pixel, Google Analytics, and TikTok Pixel. ** Search engine optimization - Adjust the SEO parameters of your website to improve its visibility in search engines. - Use all the necessary tools to ensure that your content is easily found by your audience. All this and much more is available to you right now with mssg.me! Start creating your unique website today and take your online business to the next level!

Parloa

parloa.com

Parloa is a leading global AI company with a vision to make every customer interaction as easy as talking to a friend. They amplify the customer service experience with their AI Agent Management Platform. This enterprise-grade platform automates contact centers by leveraging the full power of generative AI safely & reliably in the context of consumer interactions. It combines highly-skilled personal AI agents that engage in natural and unique conversations with every customer, with AI assistance for human agents when they get on the line. Global brands trust Parloa to connect with their customers, ensuring they feel heard through exceptional experiences that increase satisfaction, encourage sales, and build loyalty. Parloa was founded in 2018 by Malte Kosub and Stefan Ostwald with offices in Berlin, Munich, and New York.

Mava

mava.app

The ultimate customer support platform for community-driven companies. Support, respond, track and optimize support from one place, wherever your users are. Mava is building a customer support platform for community-driven companies.

IrisCX

iriscx.com

IrisCX is enabling a world of easy, effective & predictable B2C customer experiences. IrisCX guides users in capturing defects and automatically documents the tasks, making them ready for staff to act on, saving time and resources. IrisCX uses smart video to resolve consumer problems faster. IrisCX's customer interaction platform allows consumers to either self-assess their issue, schedule a time to talk to a service expert or show a service expert what their concern is to receive help in real-time. Built for enterprise, IrisCX's platform captures data in a consumer self-help environment. Home product companies get insights into how consumers choose, set-up and support their products. Using data and analytics from recorded sessions, home product companies can provide a better customer experience by helping consumers on demand and build better products by engineering out common problems.

Propane Chat

propanechat.com

Respond to customer messages with ChatGPT Customized AI chatbot, powered by ChatGPT, answering your customer's questions in seconds. The chatbot is immediately trained on your website's content when installed. Propane Chat is integrated directly into Wix Chat allowing you to see and take control of the conversation anytime. Add additional training documents and chat corrections for further customize and train Propane Chat

Hornbill

hornbill.com

Hornbill is an innovator of cloud-based business collaboration technology and applications that engage teams, optimise operations and deliver better customer experiences. Our new collaborative Service Management application combines 2 decades of ITSM experience with a powerful, innovative collaboration platform, allowing teams to connect anywhere, anytime, in any language. Hornbill’s software supports customers at thousands of commercial and governmental sites worldwide.

LimeChat

limechat.ai

LimeChat helps e-commerce brands sell, support, and market on WhatsApp. They have been pioneers of WhatsApp commerce, working with 300+ leading brands like HUL, ITC, Mamaearth, Wow Skin Science, Neemans Shoes, and Snitch. They help reduce CAC, boost retention, and deliver amazing experiences through WhatsApp, making it over 10% of their online revenue. Their focus is on helping businesses create exceptional experiences on WhatsApp! What makes them the trailblazer in WhatsApp experience? 👉 GPT-powered Chatbots for human-level experiences 👉 2-way WhatsApp campaigns for 2x ROI without spamming 👉 AI-enabled CRM built for e-commerce 👉 The best-performing Click to WhatsApp ads They would love to give businesses a tailored consultation to help deliver the best experience on WhatsApp.

Glia

glia.com

Glia is the leader and pioneer of Unified Interaction Management—redefining how companies interact with their customers. Glia's ChannelLess™ platform architecture powers seamless customer interactions across call center, digital, web, and AI automation. Glia is reinventing how businesses support their customers in a digital world. Glia's solution enriches web and mobile experiences with digital communication choices, on-screen collaboration, and AI-enabled assistance. Glia has partnered with more than 300 banks, credit unions, insurance companies, and other financial institutions across the globe to improve top and bottom-line results through Digital Customer Service. The company is recognized by analysts for its innovation - including Gartner as a Cool Vendor, and has raised over $150 million in funding from top investors.

Case IQ

caseiq.com

In the world marred by fraud, harassment and ethics lapses, Case IQ stands as a force for good. Our mission? Helping people like you create safer, happier, more productive workplaces. 20+ years’ experience has shown us that together, we really can make a difference. Case IQ has gained an international reputation for best-in-class software that is secure, intuitive and reliable and is used by companies worldwide to manage their investigations. Case IQ’s integrated, hosted software solutions ensure investigations are consistent, comprehensive and productive. A powerful reporting tool helps companies reduce risk by identifying trends and opportunities for improvement. Companies large and small appreciate Case IQ’s integrated and completely customizable case management solution that is easy to use and mobile-optimized. Case IQ’s flexible investigative case management solutions keeps investigators in the field and supervisors in the know.

SYDLE ONE

sydle.com

SYDLE ONE is an all-in-one corporate digital platform that provides several solutions in one place, allowing you to keep up with the digital transformation. The platform provides you with native and seamlessly integrated solutions, flexible architecture to connect other corporate systems and applications, and many extra resources to enrich your users’ experience. Take a look at a few SYDLE ONE solutions available in different plans: * BPM: business process automation and workflows. * ECM: centralized data and complete content and document management. * Analytics: real-time business indicators. * CRM: 360-degree customer relationship management. * Service Desk: complete management of your tickets and customer service. * Service Portal: next-level self-service and relationship portals. * SYBOX: solutions for shared services, such as HR, procurement, finance, and more. * E-commerce: an online sales platform with integrated front-end and back-end. * Billing: billing management, with pricing, invoicing, collecting, and more.

Aquant

aquant.ai

Aquant’s Service Co-Pilot platform helps enterprise organizations reduce service costs, improve customer experiences, and identify the best solution to any service-related issue. Using a service domain-specific natural language processing model, Aquant’s best practice engine mines service data, including work orders, logs, manuals, and notes. Then, it improves AI performance by converting expert knowledge into synthetic data, training Service Co-Pilot to adapt based on feedback rather than hard-coded workflows. Aquant empowers every stakeholder (e.g., the end customer, contact center agent, or field technician) to diagnose and resolve problems like an expert. The platform enables business leaders to analyze service performance trends and make strategic decisions informed by data.

Deepser

deepser.com

Deepser S.r.l. is a software house that develops, produces and sells innovative products and services with high technological value. Its main product is Deepser, an ITSM platform. Deepser is an innovative and intuitive IT Service Management solution, with an interactive web interface. It allows you to manage business processes, organize support requests, optimize the use of company resources and improve customer satisfaction. The ITSM software respects the ITIL framework; its innovative automation algorithms allow for a rapid implementation. The possibility to easily integrate it with other software make Deepser a convenient and smart option for companies of every industry and size. Deepser is a corporate suite that offers the following modules: Service & Help Desk, IT Asset Manager, CMDB, CRM, Crontract Management, Knowledge Base, Password Manager, Dashboards, Chat, Board, Reports and many more.

Appify

appify.com

Appify is your partner relationship management solution. Appify is the best platform to build rich web & mobile solutions that are sophisticated, easy to use, and can connect to any system of record.

Forms On Fire

formsonfire.com

Forms On Fire is a mobile app for capturing and dispatching mobile forms such as inspections, audits, safety reports, orders, and many other tasks. Designed for businesses in construction, agriculture, field service management, food safety, manufacturing, transportation, facility / property management, utilities, and oil & gas industries. Users design their forms, and then use the forms on their iOS, Android, or Windows device to capture information. The mobile app works both offline and online. Users can select from a library of more than 140 pre-designed form apps, or produce their own custom form and data-driven apps using the drag-and-drop form designer. No coding experience is required. Forms can be designed to align precisely with existing forms created in Word or Excel. Your apps will capture text, numbers, dates, photos, video, audio, annotations, barcodes, near-field communication (NFC), signature, GPS locations, mapping, and more. Users can automatically dispatch forms to other remote users and send notifications back to the office via email, with the ability to send emails instantly, after a delay, or according to user-specified conditions. Email layouts can be customized, and form fields can be used for email body, attachments, and file names. Multiple file types can be attached, including PDF, TXT, CSV, DOCX, and XLSX. Save time by choosing from thousands of connectors to your data systems and pre-populate data to your forms. Save time by eliminating travel back to the office. Save 100% of the time it takes to re-enter, re-assemble, file, and distribute forms to those who need them.

Thena

thena.ai

Thena is the modern ticketing platform for B2B customer support with AI super powers. Leading B2B brands like Vercel, Amplitude, LaunchDarkly, RudderStack and incident.io use Thena to enhance their customer experience with AI and real-time messaging.

Clean Smarts

cleansmarts.com

Managing a janitorial service company is a breeze with the all-in-one Clean Smarts. With Clean Smarts, staff, managers, and even customers can communicate together in real-time (and in different languages!). Cleaners can mark completed tasks, track their time, and notify when supplies are needed. Managers and supervisors can check the cleaning status of multiple locations. Set up workorders and recurring shifts with flexibility for enforcing geofences, clock-in times, and adjustments. Checklists are dynamic and can adjust to the tasks required for each day of the week. At the end of the week, your employees can verify their time, and with budget-to-actual reports and a growing number of payroll integrations, reviewing and processing payroll is easier than ever. Clean Smarts gives you complete visibility into your business!

ServiceDeck

servicedeck.io

ServiceDeck is a powerful field service management (FSM) software designed to upscale your field service operations. Ideal for service providers like plumbers, electricians, cleaners, landscapers, and many others, ServiceDeck streamlines operations, automates processes, and enhances customer connections with its cutting-edge dispatching software and field worker management tools.

WorkMax

workmax.com

WorkMax, a Foundation Software company, stands out as the premier platform for mobile project cost management in the construction industry. This cloud-based solution encompasses FORMS, TIME, ASSETS, and INSIGHT, enhancing construction progress, productivity, compliance, and time management. With WorkMax, construction costs are reduced, and profits are improved by up to 32%. Biometric Time Clock: Utilize true face recognition on iOS or Android devices to eliminate buddy punching. AboutTime Enterprise Suite also offers a biometric fingerprint device for added security. Job Costing Accuracy: Improve accuracy with multiple time entry and allocation workflows. Choose from Real-Time + Allocation, Real-Time + After-the-Fact Allocation, and Digital Timesheet options based on your business needs. GPS Time Tracking: Track employee locations with GPS tracking in the AboutTime Enterprise Suite and WorkMax. Mobile Time Clock: Use the WorkMax mobile app on any iOS or Android device for real-time field reporting, employee time tracking, and asset tracking. Payroll and Accounting Integration: Seamlessly integrate with over 100 accounting and payroll solutions for streamlined operations.

Nymiz

nymiz.com

Replace sensitive information with synthetic data, tokenization or asterisks using Nymiz. This eliminates the possibility of compromising data privacy while maintaining the usability and context of the data, making it suitable for data sharing and machine learning applications. The platform provides various workflows, both reversible and irreversible, including anonymization and pseudonymization. It also offers substitution methods like tokenization and synthetic data replacement to anonymize or redact data, tailored to the specific use case and the final goals of your organization. AI-Driven Data Anonymization for Knowledge Management: -> Nymiz detects sensitive data in unstructured files (doc, docx, xls, xlsx, jpg, tlf, png, pdf) and also in structured data (databases), and anonymizes or pseudonymizes it reversibly or irreversibly. -> By recognizing context-specific data like names, phone numbers, and social security numbers, Nymiz achieves superior results compared to tools that lack artificial intelligence capabilities. -> It provides an additional security layer at the data level. Anonymized or pseudonymized information has no practical value if it is stolen through a security breach or exposed by human errors. -> Nymiz can read data in 102 languages besides English and Spanish. -> Nymiz enables compliance with regulatory requirements regarding privacy and data protection for various frameworks: GDPR, CCPA, LOGPD, and more. Its team specializes in designing bespoke data anonymization solutions to meet the unique requirements of your organization. -> Cloud-based solution (SaaS) -> API Integration -> On-premise solution -> IT consulting and management services

SlashID

slashid.dev

SlashID is the composable identity platform to improve identity security without user friction. SlashID Gate adds authentication, authorization,rate limiting and CAPTCHA-less bot detections to your APIs and workloads in minutes. Gate can also enforce passkeys and SSO on any internal application without any code modification. SlashID Access is the most reliable and secure user identity management module thanks to our HSM-backed, globally-replicated, serverless architecture. With Access, you can implement passwordless authentication flows, multi-tenancy, one-click user invitations, RBAC, SAML and MFA in hours, not weeks. Access minimizes latency for your users, seamlessly handles traffic spikes and avoids downtime and customer data breaches.

Prove

prove.com

Prove is the modern way for businesses to enable their customers to prove their identities with just a phone. Prove offers phone-centric solutions that enable its clients to acquire new consumers and engage with their existing consumers by removing friction while bolstering security and enhancing consumer privacy & consumer choice. Prove's solutions are used by more than 1,000 businesses across diversified industries, including banks, financial services, healthcare, insurance, and e-commerce. Prove has two main solutions + MFA: • Prove Pre-Fill™ for Onboarding & Digital Acquisition, which helps companies increase signups and mitigate account opening fraud by authenticating consumer identities, and auto-filling verified data in any channel. • Fonebook™ for Digital Servicing, which helps companies: - Access a single identity authentication platform that reduces complexity and total cost of ownership to create a holistic view of your customer across their entire channels - Manage, add, and update customer phone numbers to ensure you always have the right number for your customer Multi-factor Authentication: - Standard SMS & Voice OTPs - Instant Link™ (authenticate through SMS link without needing OTP) - Mobile Auth™ (authentication via cellular networks; passive method for passwordless login) - Voice Biometrics – Match against a consumer’s voice for authentication - Push Authentication – App-based method to prove Possession, can also pull in behavioral biometrics, device (PKI), and environmental (Wi-Fi, Bluetooth, network) signals - Secure transactions across multiple digital servicing use cases, including login, high-risk transactions, call center, and passwordless login