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Rviewo is a customer feedback and online reputation management platform designed for local businesses. It helps organizations collect customer feedback through QR codes and conversational surveys, guide satisfied customers to public review platforms, and identify negative experiences before they become public complaints. The platform also supports private feedback routing so businesses can respond directly and address service issues. Rviewo includes an AI-powered assistant called Quilly, sentiment analysis, review monitoring, reputation analytics, feedback theme tracking, and competitor comparisons based on review activity, ratings, and customer sentiment. Businesses can use the dashboard to monitor feedback trends, identify recurring operational issues, and evaluate opportunities to improve customer retention and online visibility. Rviewo also provides a consumer-facing experience where participants can share feedback about local businesses and receive rewards when eligible.
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