Page 9 - Top Puzzel Alternatives
Cresta
cresta.com
Contact Centers are challenged to increase their agent efficiency and effectiveness in the face of high attrition, poor training, and managers who can only review less than 3% of interactions. Cresta turns real-time insights into real-time actions to make contact centers smarter and drive business r...
Level AI
thelevel.ai
Level AI develops advanced AI technologies to revolutionize the customer experience. Our state-of-the-art AI-native solutions are designed to drive efficiency, productivity, scale, and excellence in sales and customer service. With a focus on automation, agent empowerment, customer assistance, an...
Prodigal
prodigaltech.com
Prodigal maximizes payments for lenders and debt collectors by building dynamic strategies and motivating consumers with highly engaging, personalized treatments. Prodigal's advanced genAI has been trained on over 400 million consumer finance conversations, delivering unmatched industry expertise s...
CallMiner
callminer.com
CallMiner is the global leader in conversation intelligence to drive better customer experience, operational efficiency and business improvement. Powered by artificial intelligence and machine learning, CallMiner delivers the industry’s most comprehensive platform to analyze omnichannel customer in...
CYF
cyf.com
CYF is a company that provides leading Solutions for Quality Assurance and Quality Improvement for Call Centers and Contact Centers. CYF's guidelines to success are: • Full software solutions (hardware free) • High technology with easy Implementation • Low cost with high ROI (focus on profit) • Tar...
Centrical
centrical.com
Centrical is an AI-powered employee Performance eXperience platform that drives best-in-class customer experiences for the world’s leading brands through frontline agent success and growth. The platform provides a unified employee experience with real-time performance management, adaptive microlearn...
Calabrio
calabrio.com
Calabrio is a trusted ally to leading brands. The digital foundation of a customer-centric contact center, the Calabrio ONE workforce performance suite helps enrich and understand human interactions, empowering your contact center as a brand guardian. They maximize agent performance, exceed custom...
Scorebuddy
scorebuddyqa.com
Scorebuddy is a market-leading contact center quality assurance (QA) solution that uses embedded AI to improve operational efficiency, drive agent engagement, and uncover actionable insights. Using AI, Scorebuddy allows you to analyze every interaction and identify the ones that need human review—s...
Pulsedesk
pulsedesk.com
Universal helpdesk system — collect, manage and analyze customer requests from all channels in a single ‘window’ Pulsedesk is a flexible, reliable helpdesk that provides multichannel customer support. Users receive a wide range of tools for automating routine processes and complying with SLA requir...
Mayday
mayday.fr
Mayday is the leader in omnichannel knowledge base dedicated to customer services and contact centers. Created in 2020, Mayday makes it possible to centralize the company's knowledge, harmonize it and distribute it intelligently in the workspace of advisors or directly to end clients. More than 30...
HelpTree
sutherlandglobal.com
HelpTree is an intelligent knowledge management solution, powered with significant cognitive capabilities, and robust decision network architecture (DNA). HelpTree follows a decision tree approach where appropriate content (article, video, troubleshooting steps) are mapped to each step of the decisi...
Happitu
happitu.com
Happitu is a speech analytics and agent workflow / scripting platform that acts as your service team's personal coach—giving them the process, resources, and insights to deliver the perfect customer experience over the phone. It analyzes 100% of your interactions and highlights what your customers a...
amberSearch
ambersearch.de
amberSearch enables employees to find information faster than ever before by providing a multimodal, Google-like interface connected to multiple applications and powered by advanced computer vision and natural language processing. Employees can access decades of knowledge in a split second, powered ...
next4biz
next4biz.com
next4biz is a cloud based digital marketing, customer service and business process management solution, that helps enterprises through your digital transformations. next4biz's products are at the forefront of exciting new developments in the market. next4biz's mission to change the way companies man...
C2Perform
c2perform.com
C²Perform is the Super App for contact centers and customer support operations. Why buy multiple single-purpose products when you can have all the tools you need to improve performance and engage your team all under one roof? Quality Assurance, Coaching, Learning Management, Knowledge Base, Communic...
Spoke Phone
spokephone.com
Spoke Phone is the leading platform for high-value, complex, and regulated conversations. Spoke Phone guides employees to say the right things and collect the right information from customers, so every employee now has the skills to drive better conversations. The result is that customers get better...
contiinex
contiinex.com
Contiinex is an industry vertical speech AI platform for Healthcare & financial services enterprises that can be deployed on private-cloud to drive incremental sales, manage risk, and increase customer retention through a combination of speech analytics and voice bots.
Ringflow
ringflow.com
Ringflow, the epitome of technological advancement in the realm of cloud contact centers. With its AI-powered capabilities and robust infrastructure, Ringflow sets a new standard for seamless customer interactions across multiple channels. Embrace the cutting-edge features and unparalleled efficienc...
Nubitel CX
nubitel.co
An Omnichannel Cloud Contact Center Solution that offers users flexibility and scalability, which leads to a next-level Customer Experience. Manage interactions from multiple channels from a single platform.
MirrorFly
mirrorfly.com
MirrorFly is a highly secure and scalable real-time communication solution that offers Voice, Video & Chat SDKs with both self-managed(SaaP) and cloud hosted models(SaaP) for businesses. With over 150+ chat, voice and video calling features that can be integrated into any existing or pre-built devic...
HiperMe!
hiperme.io
HiperMe! is an industry-leading unified communications and contact center platform. This comprehensive solution allows you to centralize and manage all your communications, whether with clients or within your organization. With HiperMe, you can integrate calls, text messages, emails, and chats into ...
ViaDialog
viadialog.com
ViaDialog designs innovative solutions for the management and automation of customer interactions. Thanks to our expertise in omnichannel flow management and our mastery of AI technologies dedicated to customer relations, our products have become essential references in the industry. As a telecom ...
Ublux
ublux.com
IP cloud communication system for small and medium-sized companies, easy to use and adaptable to your processes and tools. Its software will improve your customer experience, it will help your team to be more flexible and organized, and it will help you to take better decisions based on our analytic...
Odigo
odigo.com
Odigo is global provider of Contact Centre as a Service (CCaaS) solutions that enhance interactions between a brand and its customers. A pioneer in the customer experience (CX) market in France and now a European leader, for almost 40 years Odigo has supported more than 250 major companies in over 1...
klink.cloud
klink.cloud
klink.cloud, is a cloud-based communication platform that simplifies and streamlines customer service operations for contact center teams, helping them deliver better customer experiences more effectively. klink.cloud is a comprehensive omnichannel contact center platform that unifies all customer ...
VIER
vier.ai
VIER rethinks customer dialogue and communication. With our solutions, we make contact-based business processes more efficient. We improve the customer experience and the user experience. We combine artificial intelligence with human intelligence, expertise with intuition, years of experience with i...
contactSPACE
contactspace.com
contactSPACE is a cloud-based contact centre software solution, which removes the cost and complexity from contact centres and improves operational efficiency. The contactSPACE solution provides an integrated suite of simple to use wizard-driven tools for omnichannel communication, campaign creation...
Connectel
connectel.io
Connectel develops cutting-edge technology to exceed the needs of your company's customer service. Our comprehensive CCaaS (Contact Center as a Service) platform is continuously meeting new heights as we believe customer experiences should not be limited, ever. Everything in one place, for your cust...
Tegsoft
tegsoft.com
Tegsoft is a Contact Center solution both running as on-prem and cloud SaaS, that offers omnichannel customer experience management over communication channels such as phone calls, web chat, email, messaging apps, social media, text, fax. With its integrated CRM structure, it enables you to know you...
Ivinex
ivinex.com
Ivinex CRM Customer Relationship Management. Videos pertaining to Ivinex products, services, and training. Ivinex is bridging the contact center and crm worlds. With its UUE (Unified User Experience), customers are able to solve many of the challenges with the agent experience. Ivinex is a softwar...