Assembled
Assembled is a workforce management platform that streamlines staffing, scheduling, and reporting for customer support teams while integrating with popular tools like Google Calendar and Slack.
Playvox
Playvox is a performance optimization tool for customer service agents, enhancing quality management and workforce engagement in contact centers through analytics and integration.
Shelf
Shelf is a knowledge platform that provides quick answers to questions for businesses, enhancing service and productivity through various channels.
Observe.AI
Observe.AI analyzes customer conversations in contact centers to enhance service quality and agent performance through insights and automated quality assurance.
Cobrowse
Cobrowse enables real-time co-browsing for customer support, allowing agents to assist users on web and mobile apps, enhancing engagement and satisfaction.
Callision
Callision is a free cloud-based business phone system offering VoIP capabilities, contact center features, analytics, and integration across communication channels.
Calabrio
Calabrio ONE is a cloud-based suite for contact centers that integrates workforce management, quality management, and analytics to optimize agent performance and enhance customer interactions.
Aquant
Aquant is an AI platform that improves service operations by analyzing data and providing tailored solutions for complex equipment issues.
DCDial
DCDial is a cloud-based contact center app that enables businesses to communicate with customers through text and voice, automating various business processes.
Arbeit
Arbeit is a VoIP solution designed for business and debt collection agencies, offering cloud-based dialers for efficient communication with clients and team members.
Primo Dialler
Primo Dialler streamlines communication by automating dialing, managing call workflows, and organizing contacts, enhancing productivity for users relying on phone calls.
Omni Intelligence
Omni Intelligence is a cloud-based contact center platform offering tools for speech analytics, voice biometrics, IVR mapping, performance testing, and voice quality monitoring.
Sharpen
Sharpen is a contact center platform that enhances performance and productivity for customers, agents, and businesses with a user-friendly interface.
3CLogic
3CLogic is a cloud contact center app that enhances customer and employee interactions using AI, streamlining workflows across various business functions.
Lightico
Lightico is a digital platform that streamlines document collection, eSignatures, ID verification, and forms to improve customer interactions in lending and servicing.
ContactEngine
ContactEngine is a conversational AI app that automates proactive customer communications for large corporations across various industries.
MiaRec
MiaRec provides quality management and conversation intelligence tools for contact centers, offering analytics, integration, and insights to improve customer service and operational efficiency.
Tenfold
Tenfold is a SaaS CTI solution that integrates telephony with CRM, automating call logging and improving customer service workflows for support agents.
injixo
injixo is a cloud-based workforce management app for call centers, offering tools for scheduling, forecasting, and real-time management to enhance operational efficiency.
ITC Cloud
ITC Cloud enables organizations to collaborate and communicate effectively from any device, featuring VoIP services and a dedicated call center platform for customer support.
ViaDialog
ViaDialog provides innovative solutions for customer interaction management and automation, enabling efficient omnichannel communication for contact centers.
Quvu
Quvu is a cloud-based contact center management tool that enables analysis of statistics, queues, and agent activity using existing hardware.
Cention
Cention is an omnichannel contact center app that integrates various communication channels, automates tasks, and enhances collaboration for better customer support.
QStory
QStory automates resource management in contact centers, enhancing agent schedules and improving service delivery based on real-time demand and staff availability.
Collab
Collab offers cloud-based contact center services to facilitate communication and engagement for businesses, supporting both automation and human interaction.
Alvaria
Alvaria is a contact center and workforce optimization platform that enhances customer interactions and operational efficiency across various channels.
NovelVox
NovelVox enhances contact center operations by integrating customer interactions across multiple channels and providing AI tools for improved service and agent efficiency.
Brightmetrics
Brightmetrics analyzes customer communication data from phone systems and contact centers, providing insights into call metrics and agent performance for better decision-making.
ProcedureFlow
ProcedureFlow is a cloud-based knowledge management app that helps organizations visualize and manage standard operating procedures with customizable guides and AI support.
VoiceBase
VoiceBase analyzes voice and text interactions for enterprises, providing insights to improve customer service and operational efficiency through speech analytics.
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