Page 41 - Top OpenText Alternatives

Evolve IP

evolveip.net

Evolve IP brings together unified communications, collaboration, voice, virtual desktop, and contact center tools into a single, secure solution. Evolve IP partners with IT professionals to bring together their essential productivity and communication tools into a single, secure cloud-based solution, ﬁne-tuned for the hybrid workforce and delivered as a service. By integrating these disconnected systems and ﬁlling in the gaps, we improve both productivity and security, increasing uptime to make the future of work better for everyone.

Comcast Business

business.comcast.com

Comcast Business offers a broad suite of technology solutions to keep businesses of all sizes ready for what’s next. With a range of offerings including connectivity, secure networking, advanced cybersecurity, and unified communications solutions, Comcast Business is partnering with business and technology leaders across industries and integrating Masergy, a leader in software defined networking, to help drive businesses forward.

Acqueon

acqueon.com

Acqueon leads the way as the premier Generative AI-powered Revenue Execution Platform, specializing in outbound communications tailored to empower B2C enterprises in regulated and non-regulated industries in achieving their revenue generation goals and revenue recovery objectives. Covering a range of essential use cases including Collections, Internet Sales, Telephone Sales, Proactive Service, Reminders, Outage Notifications, and Appointment Management, Acqueon enables customers to elevate sales performance and enhance customer satisfaction. We achieve this through the automation of communication workflows, optimizing human resources, utilizing predictive analytics and AI for strategic customer engagement, ensuring compliance with privacy and communication regulations, and seamlessly integrating with existing communications infrastructure and record systems. With more than 110,000 agents and 200 global customers placing their trust in Acqueon, businesses experience increased revenue outcomes while fostering lasting, loyal customer relationships.

ConnectPath

connectpath.cx

ConnectPath is a serverless implementation in the same AWS Commercial Regions that Amazon Connect is available in. It makes use of many AWS services including Route 53, CloudFront, S3, API Gateway, AppSync, Lambda, DynamoDB, Cognito, SNS, SQS and SES. It is a fully elastic architecture and can scale on demand. ConnectPath is designed to be used as an agent desktop for Amazon Connect call centers only. Anyone who has system admin permissions can onboard ConnectPath in less than 15 minutes by following the onboarding process elsewhere on this blog. During the onboarding process, ConnectPath uses a CloudFormation template to create an IAM role that has the permissions necessary to integrate with your Amazon Connect instance. ConnectPath also generates several Lambda functions, a Dynamo DB table, Kinesis stream and S3 Bucket in your AWS Account. ConnectPath works with the users that may be using the CCP. For example if you are using a CRM with an embedded CCP, ConnectPath will still report your activities and status. We think the feature set of ConnectPath is such that you may want to run both, but users with ConnectPath will see other agents who only use the CCP. Some features, like agent to agent chat will not work between ConnectPath and CCP, however.

Fusion Connect

fusionconnect.com

Fusion Connect, an industry leading cloud communications provider, removes complexity so customers can focus on running their business. We use our technical expertise and industry know-how to build the ‘right-fit’ communications and collaboration solutions for our customers, be it managed connectivity and network access, UCaaS, CCaaS, SD-WAN, managed security, or Microsoft Teams. Fusion Connect, a Morgan Stanley Company, takes a unique customer-first approach to building, implementing, and supporting customized solutions with uptime performance backed by an industry-leading service guarantee.

CloudCall

cloudcall.com

CloudCall's unparalleled CRM integration unifies your communications, improves data quality, increases productivity, and captures all conversations. CloudCall is the voice and communication system for your sales and recruitment teams. Without leaving their CRM or ATS, recruiters and salespeople: * Fly through tasks with click-to-call, list power dialing, and pre-recorded voicemail drops * Seamlessly capture data with integrated notes and automatic call recording * View relevant caller notes and details through inbound caller notifications * Work remotely as efficiently as in the office, using their own devices * Companies better detect issues and replicate best practices via call recordings and live monitoring of calls

3CLogic

3clogic.com

3CLogic transforms customer and employee experiences with its leading Cloud Contact Center and AI capabilities purpose-built to enhance today's leading CRM and Customer Service Management platforms. Globally available and leveraged by the world's leading brands, its solutions empower enterprise organizations with innovative features such as intelligent self-service, generative and Conversational AI, agent automation & coaching, and AI-powered sentiment analytics – all designed to lower operational costs, maximize ROI, and optimize each interaction across IT Service Desks, Customer Support, Sales or HR Services teams.

Daktela

daktela.com

One hub for seamless communications. With Daktela, you can effortlessly manage all your customer communications - voice, email, web chat, SMS, and social media interactions - from one central location, whether on their desktop or mobile app. They take pride in developing all their solutions in-house, ensuring each tool is flexible and precisely tailored to enhance your operations and boost customer satisfaction. Daktela is at the forefront of innovation; they were the first communications provider to integrate GPT technology. Their portfolio also includes a range of add-ons designed to optimise your communications strategy, featuring advanced Workforce Management tools and AI Voice and Chat Bots that automate interactions and scale with your business growth. Daktela is all-in-one contact center solution perfectly suited for small and mid-size businesses. They connect phone, email, sms, webchat and social through one tool to enhance omnichannel customer experience. They combine virtual pbx, omni-channel contact center technology, realtime analytics, integrated CRM and helpdesk and offer a single platform with rich API to help companies improve productivity and overall customer experience. Daktela provides integrated global voice services, sms messaging and DID numbers from more than 70 countries. They are committed to award winning 24/7 customer support.

Readymode

readymode.com

Readymode is an all-in-one call center software that intelligently connects agents with more leads in less time. We empower businesses to maximize efficiency, boost productivity, and grow their revenue—all at an affordable cost. In 2014, our founder and CEO, Jason Jantz, leveraged his 25+ years of industry experience to build a platform that meets the specific needs of call centers and sales teams. Readymode (formerly Xencall) is a hybrid-cloud solution that provides businesses with the flexibility they need, leveraging the benefits of both cloud-based and on-premise systems. Readymode also helps you get the most out of your leads with advanced features like fully integrated CRM, built-in compliance tools, real-time reporting and analytics, and an industry-leading predictive dialer. Whether you're looking to streamline operations or scale your business, Readymode is more than just software; we’re your partner in success.

Lumen

lumen.com

Deliver scalable customer support with a dynamic cloud contact center, agile call management, omnichannel routing, consulting and equipment from Lumen. Lumen is a multinational technology focused on igniting business growth by connecting people, data, and applications – quickly, securely, and effortlessly. Leveraging its robust network, the company offers a wide variety of services ranging from metro connectivity to long-haul data transport, edge cloud, security, and managed service capabilities. Lumen is committed to continuous improvement and innovation in its service offerings to meet customer needs today and as they build for tomorrow.

Puzzel

puzzel.com

At Puzzel, they fundamentally believe that fantastic customer experiences shouldn’t have to be complicated. This is why they built Europe’s leading CX platform that helps businesses like yours deliver first-class customer service to every customer. Awarded the Most Innovative Company in 2023, their CX platform combines contact centre, self-service and AI capabilities, offering a single platform to resolve all automated and human-led interactions in a simple, efficient way – delighting every customer. Artificial intelligence is harnessed at every touchpoint to automate tasks, provide insight, and personalise service and support. The Puzzel CX platform is loved by agents and trusted by contact centre leaders.

intalk.io

intalk.io - An Omnichannel Customer Interaction Platform by Agami Tech. They are boutique software solutions delivery organization, specializing in providing CRM, Customer Application Development, along with End-2-End Unified Customer Interaction Management suite. Their approach in the market led by a consulting-cum-solutions delivery capability has enabled their clients to reach their business road-map in the faster time thus ensuring productivity and value gain. They seamlessly integrate multi-environment corporate applications across verticals and process in business thus streamlining operations.

Diabolocom.ai

diabolocom.ai

Diabolocom.ai is an NLP (Natural Language Processing) SaaS service platform that automates the analysis and processing of customer feedback by exploiting the power of artificial intelligence and proprietary algorithms. Integrated natively or via API via Zapier with all customer relationship management (CRM) solutions such as Zendesk, the Diabolocom.ai platform is accessible through so-called no-code self-service. A free discovery mode is available to experiment with all the automatic analysis and classification modules to optimize the processing of your customer feedback and your support tickets: problems encountered, themes, products, category, classes, feelings expressed, etc. .etc.

HaloCRM

halocrm.io

HaloCRM is omnichannel customer service software, designed for teams looking to drive greater efficiency when handling enquiries from members of the public. HaloCRM will take your customer happiness to new heights, balancing your agent’s and customer’s needs in a solution that revolutionizes customer service for all. HaloCRM offers an intuitive platform for customer-facing teams to manage conversations from any channel. The platform will ingest customer conversations from Twitter, Facebook, Facebook Messenger, email, SMS, chat, phone calls and more, eliminating the possibility of missed enquiries, and improving customer satisfaction by opening more channels of communication.

Calix

calix.com

Calix is a platform, cloud, and managed services company. Broadband service providers leverage Calix’s broadband platform, cloud, and managed services to simplify their operations, subscriber engagement, and services; innovate for their consumer, business, and municipal subscribers; and grow their value for members, investors, and the communities they serve.

ipSCAPE

ipscape.com

IPscape empowers organisations to build customer moments that enhance trust, loyalty and engagement in the AI-era. They provide AI-powered contact centre and communication technology that creates seamless omnichannel customer experiences across Voice, Email, Web Chat and emerging channels.  They empower organisations to orchestrate customer journeys that delight their customers to better serve, understand, and respond to their needs.  Easily extend the SCAPE platform to meet your unique business requirements by leveraging API’s and integrations to achieve interoperability with a range of internal systems including your CRM, Business Intelligence, and Workforce Management tools.

eGain

egain.com

eGain is a leading AI-powered knowledge platform designed to enhance customer engagement and improve operational efficiency across various industries. With a focus on providing trusted knowledge and process know-how, eGain offers a range of solutions that help organizations manage customer interactions effectively. Key Features: * AI Knowledge Hub: This centralized solution helps create, curate, and deliver knowledge at scale, ensuring that customer service teams have access to the right information at the right time. * Conversation Hub: eGain facilitates seamless multi-channel communication, allowing businesses to engage with customers through various platforms including chat, email, and social media. * Analytics Hub: The platform provides in-depth analytics to measure performance, customer satisfaction, and operational efficiency, enabling continuous improvement.

Stylo

askstylo.com

Solve Tickets Faster with AI Stylo is an AI assistant for human support teams. Empower your agents with ChatGPT in every Zendesk ticket, across all languages to solve tickets faster and make customers happier. Stylo is a Zendesk AI assistant inside every Zendesk ticket that understands the customer problem, finds the solution, and writes a reply for your agents to paste into the ticket. What Can Stylo Do? - Boost your agents with the efficiency and power of AI - Translate messages to and from any language - Standardize agent tone when communicating to customers - Automated ticket research and answers before you even look at the ticket - Identify and prioritize important tickets before customers escalate Stylo Assist is a no-setup-required AI assistant that lives right inside your agents' Zendesk tab, bringing the power of generative AI with ChatGPT to every ticket. Agents can auto-generate responses to a ticket, customize a response around their own input, get a summary of lengthy or complex tickets, and handle ticket translation. They'll also see relevant resources including tickets, knowledge base articles, and macros all from right inside the Assist app. Once installed, Stylo automatically integrates with your Zendesk, reading in Knowledge Base articles, previously solved tickets, and macros. Assist uses this information to generate unique messages that are specific to the customer's request, and configurable brand-level settings ensure the response is on-brand. Assist also translates any message into and out of any language in a way that sounds natural to the recipient, so that your agents can communicate naturally and effectively.

UseResponse

useresponse.com

They’ve built a platform to help companies better understand the needs of their customers. It integrates a feedback system, helpdesk, live chat, and knowledgebase tools to make listening to the customer voice actionable, manageable, and productive. World-known companies such as Deutsche Bahn, Cpanel, Yellowfin, Cisco, and HH.ru effortlessly collect feedback from thousands of their customers and improve customer experience by providing omnichannel customer support. UseResponse is dedicated to making customer feedback more meaningful and enabling businesses to make data-driven product development decisions.

Ozonetel CloudAgent

ozonetel.com

CloudAgent is Ozonetel’s cloud-native Contact Center as a Software (CCaaS) Platform that is trusted by India’s leading brands for running efficient, cost-effective, and scalable contact center operations. It combines the capabilities of multi-channel ACD, intelligent IVR, powerful dialers, quality monitoring, and AI systems enabling businesses to create seamless omnichannel customer communications. * Unified Dashboards. For Effortless Omnichannel CX - CloudAgent offers a unified platform to effortlessly manage phone calls, SMS, WhatsApp, and more. Your agents can effortlessly switch between voice and digital channels on a single dashboard. Ensure conversational continuity for your customers across channels. * Deep CRM Integrations. For Unmatched Automation - With CloudAgent's readymade CRM integrations, you auto log call data and call recordings into your CRM. Agents click-to-call or answer calls from within the CRM itself. They view customer data as they speak, resolving queries 25%-35% faster. * Superior Monitoring. For Transformed Agent Performance - CloudAgent offers the most comprehensive and flexible dashboards, tracking performance across 300+ parameters. Supervisors get a bird’s eye view of everything happening on their floor. You track and assess metrics across campaigns and teams for actionable training insights.

WizyVision

wizyvision.com

WizyVision is a Digital Asset Center for businesses, allowing staff and partners to access and share photos, videos and more. You can go further with WizyVision by enabling computer vision in your operations! Combined with WizyVision’s artificial intelligence. Available features: - Access your company’s photos & videos from mobile devices - Search digital assets thanks to image and text recognition - Enrich the company’s repository by uploading photos & videos - Use computer vision on the go: let WizyVision recognize custom objects (products, machines…)

Tenovos

tenovos.com

Tenovos is a data-first digital asset management platform, intuitively designed to empower brands to streamline and automate the traditional complexities of creating and activating global content. Once activated, content performance can be measured across channels and campaigns allowing brand teams to quantify the success of their storytelling investment and its impact on business growth. Some of the largest enterprise retail, CPG, and media and entertainment brands have seamlessly integrated the cloud-native Tenovos platform into their existing tech stack to help maximize the efficiency of managing content workflows and optimize the performance of the content they create. Tenovos is privately held and headquartered in New York City.

Sparrow

sparrowexchange.com

Sparrow offers innovative digital asset products and solutions. Headquartered in Singapore, Sparrow has established an options trading platform that aims to be secure, compliant, and intuitive for individual subscribers. In addition, we work with financial institutions and family offices in designing bespoke digital asset solutions to achieve customer-centric growth objectives, while not compromising on financial reporting and compliance requirements. Established in 2018, Sparrow (through its entity Sparrow Tech Private Limited) has obtained the Major Payment Institution (MPI) licence from the Monetary Authority of Singapore (MAS) to provide Digital Payment Token (DPT) services in Singapore under the Payment Services Act (PSA). We have a team of deeply experienced individuals who focus on Fintech, digital asset products, infrastructure building, compliance, and the user experience.

snaatch

snaatch.com

snaatch is the user-friendly digital asset management system from Germany. Archive, organize and share your media data easily, securely and GDPR compliant.

Ontrack Workflow

ontrackworkflow.com

ONTRACK on Demand is a flexible SAAS digital asset management platform empowering companies to maintain brand integrity and efficiently distribute assets while controlling costs. Trusted by brands of all sizes including some on the fortune 500, ONTRACK simplifies brand compliance and marketing materials management into a user-friendly, totally custom, streamlined experience. Controlled permissions, localized marketing, and variable data capabilities enable satellite locations to customize and order brand-compliant assets. On top of it all, you will enjoy robust reporting tools and comprehensive vendor integration, making ONTRACK your Sales & Marketing Mission Control.

LightRocket

lightrocket.com

The LightRocket platform was created by photographers for photographers. It’s an all-in-one solution that provides beautiful portfolio websites and pro-grade photo tools for storing, sharing and promoting photography.

Keyvoto

keyvoto.com

Keyvoto is an innovative platform that revolutionizes product data management and optimizes it for brands and retailers. It serves as a centralized hub where businesses can create, manage, and distribute their product information across various channels and platforms. Keyvoto offers a range of powerful features and tools, including data validation, enrichment, and real-time insights, enabling businesses to ensure data accuracy, improve visibility and enhance customer experiences. Keyvoto’s PXM platform delivers a complete, high-quality and consistent product experience. People engage with your products long before they purchase them, that's why you have to use product content to engage buyers and drive purchase decisions. PXM ensures first-class management of your product information and increases your customers’ satisfaction, loyalty and sales. * Product Information Management * Automated Commerce Insights * Always stay competive!

Keepeek

keepeek.com

Keep your Media within reach Access your DAM platform and all of your marketing and communication resources, such as your visuals, your logos, your photos, your videos and all your documentation or brochures and use them with the same ease. Main features: - Access your Keepeek DAM tool securely (access login) - Import media stored on your smartphone - Complete media-related data (title, keywords, description, copyright, etc.) - Search and consult your resources via the classification plan and filters - Access your baskets - Preview your media before sharing - Share and distribute your media - Show metadata - Download media Keepeek is the French leader in Digital Asset Management with 350 clients and users in more than 100 countries. Since 2008, Keepeek has enabled marketing and communication departments to optimize the creation, management and distribution of all marketing content using the Keepeek collaborative platform. The DAM Keepeek solution is particularly simple and ergonomic. It brings together your creatives and collaborators around the same tool in the Cloud to unify and automate your marketing processes. Keepeek is a software suite but also a partner in your success thanks to its Project Delivery and Customer Success teams always at your side. Keepeek employs more than 50 employees in France spread across its agencies in Paris and Rennes.

Kadanza

kadanza.com

Kadanza is a cloud platform that helps you manage your brand and communication assets. It enables you to get everyone on-brand. Create your own brand guidelines, organize all your marketing and communication co-workers in the same portal, and easily share guidelines with internal and external teams. Accelerate your branding with the speed of light and in a controlled environment, adapt your DAM system to your business needs and structure, and scale it all at will. Kadanza’s fully customizable engine, equipped with smart templates and workflows, guarantees brand consistency, drives up the production speed, and manages print and publish orders with ease through the web-to-publish engine.

ioGates

iogates.com

Unlock complete control over your shared footage with ioGates. Its secure media-sharing platform empowers film and television professionals to maintain control before, during, and after transfer. Secure media sharing designed for all video professionals. Centralise your media files for streamlined share and receive with clients and partners, accommodating any file type and size. * Share Your Video: Share videos effectively with ShareLinks, blending control and customisation for stronger collaboration. * Secure Your Video: Secure every stage of your video production with robust security features for total peace of mind. * Transform Your Video: Transform videos smoothly with our intuitive tools, ensuring a seamless journey from raw footage to polished output. * Manage Your Video: Efficiently control your media with our streamlined library and versatile apps, enhancing your media experience.