Brainfish
brainfi.sh
Brainfish is an AI-powered help center and content platform designed to enhance customer experience. Its primary function is to provide instant answers to customer questions, serving as an automated self-service interface. This AI tool is designed to learn your content, enabling it to deliver accurate and personalized responses to customer queries. The aim is to reduce ticket volumes, improving overall customer satisfaction. In addition, Brainfish offers real-time translation capabilities, serving global customers in their native language by translating your content to suit their language preferences. One of the compelling features of Brainfish is its functionality that provides insights into customer concerns in real time, assisting customer experience teams enhance the efficacy of the content in their knowledgebase. Furthermore, Brainfish enables the majority of customers to self-serve, reducing the need for extensive customer service interactions. The platform is designed for seamless integration with various human-support software such as Zendesk, Intercom, Salesforce and others, ensuring an improved and efficient customer service experience.
WalkMe US
walkme.com
WalkMe (NASDAQ:WKME) pioneered the world’s leading Digital Adoption Platform (DAP) so companies can effectively navigate the constant change brought on by technology. With WalkMe, organizations drive enterprise productivity and reduce risk by ensuring consistent, responsible, and efficient adoption of software and the workflows it powers. WalkMe's AI-driven platform sits on top of an organization’s tech stack, identifies where people experience friction, and delivers the personalized guidance and automation needed to get the job done, right in the flow of work. Customers like IBM, Nestle, ThermoFisher Scientific, and the U.S. Dept. of Defense trust WalkMe to create the people-centric experiences required to boost the effectiveness of their workflows and maximize software ROI.
next4biz
next4biz.com
next4biz is a cloud based digital marketing, customer service and business process management solution, that helps enterprises through your digital transformations. next4biz's products are at the forefront of exciting new developments in the market. next4biz's mission to change the way companies manage your customer relations and processes is, where the most significant areas of growth are in the industry. next4biz was founded in 2006. Since then we have been developing software products for the “Customer-Focused Digital Transformation” of companies and institutions. next4biz's products have been used successfully in BPM (business process management), CSM (customer service management) and CRM (marketing and sales management) fields for years. We have more than 200,000 users operating in almost all sectors including finance, insurance, e-commerce, telecom and energy.
ConnectPath
connectpath.cx
ConnectPath is a serverless implementation in the same AWS Commercial Regions that Amazon Connect is available in. It makes use of many AWS services including Route 53, CloudFront, S3, API Gateway, AppSync, Lambda, DynamoDB, Cognito, SNS, SQS and SES. It is a fully elastic architecture and can scale on demand. ConnectPath is designed to be used as an agent desktop for Amazon Connect call centers only. Anyone who has system admin permissions can onboard ConnectPath in less than 15 minutes by following the onboarding process elsewhere on this blog. During the onboarding process, ConnectPath uses a CloudFormation template to create an IAM role that has the permissions necessary to integrate with your Amazon Connect instance. ConnectPath also generates several Lambda functions, a Dynamo DB table, Kinesis stream and S3 Bucket in your AWS Account. ConnectPath works with the users that may be using the CCP. For example if you are using a CRM with an embedded CCP, ConnectPath will still report your activities and status. We think the feature set of ConnectPath is such that you may want to run both, but users with ConnectPath will see other agents who only use the CCP. Some features, like agent to agent chat will not work between ConnectPath and CCP, however.
solvpath
solvpath.com
Tackling up to 80% of your inbound customer support requests. solvpath provides a suite of products designed to automate customer support seamlessly. Take command of your post-sale strategy, improving retention, deflecting cancellations and returns, and significantly reducing refunds to enhance your bottom line. Stay ahead by unlocking an era of efficient, data-driven customer support. solvpath transfers your incoming e-commerce customer requests—phone calls, emails, social media messages, and website visitors—to a quick, dependable support technology. By navigating a guided, easy-to-use, automated visual ticket resolution system, customers can address a range of issues: • Viewing/Revising Orders • Cancellations • Changing Shipping Frequency • Changing Payment Type • Get questions answered quickly • Troubleshoot product • And More!
RevoChat
revo-chat.com
RevoChat is built specifically for Ecommerce. It helps your store sell more by making it easier for customers to shop. It's like having a virtual helper in a real store. This AI able to suggests products just for you and answers questions about orders, products, and return, it just works 24/7. It can even talk in 50 languages! Plus, RevoChat takes care of common questions, so you have more time to improve your products and plan for your business. Integrate with WooCommerce and Shopify.
Registria
registria.com
Trusted by over 150 leading brands across 65 locales worldwide, Registria empowers enterprises to cultivate stronger relationships with the people who own their products. Registria’s Ownership Experience Management (OXM) Platform and flagship solution, ConciergeSM, utilizes data and decision intelligence to drive personalized customer journeys throughout the product ownership lifecycle. Registria enables global scalability with seamless integration into other major applications to help brands deliver exceptional ownership experiences.
ReferralYogi
referralyogi.com
ReferralYogi is a SaaS based Customer Advocacy platform that promises sustainable revenue growth for businesses. It helps them identify their promoters, encourage referrals, manage references & create social buzz for their brands.
Maven AGI
mavenagi.com
Maven AGI is an enterprise AI platform on a mission to unleash business artificial general intelligence (AGI), starting with customer support. Founded in July 2023 by executives from HubSpot, Google and Stripe, Maven builds conversational AI agents capable of delivering accurate, autonomous support that delights customers at scale. Their platform unifies fragmented systems, integrates knowledge and personalization sources, and enables intelligent actions - all without costly system changes. They are laying the foundation for a future where their technology handles complex tasks, allowing people to focus on what they do best: creative problem-solving, relationship building, and delivering exceptional customer experiences. Maven AGI is supported by leaders from OpenAI and Google, and backed by top AI investors, including M13, Lux Capital, E14 Fund, and Mentors Fund.
Instadesk
instadesk.com
Instadesk is a full-scene intelligent marketing service brand created by ZKJ, providing a variety of conversational AI products such as intelligent outbound calling, intelligent customer service, digital human employee, intelligent escort, intelligent quality control, and seat assistant.
Diabolocom.ai
diabolocom.ai
Diabolocom.ai is an NLP (Natural Language Processing) SaaS service platform that automates the analysis and processing of customer feedback by exploiting the power of artificial intelligence and proprietary algorithms. Integrated natively or via API via Zapier with all customer relationship management (CRM) solutions such as Zendesk, the Diabolocom.ai platform is accessible through so-called no-code self-service. A free discovery mode is available to experiment with all the automatic analysis and classification modules to optimize the processing of your customer feedback and your support tickets: problems encountered, themes, products, category, classes, feelings expressed, etc. .etc.
KAISPE Customer Portal
cp.kaispe.com
KAISPE Customer Portal provides your clients with a convenient, self-service option for accessing information and support. Enhance your customers' experience with the KAISPE Customer Portal, offering a comprehensive suite of features. The features empower customers with real-time access to the online order management portal, shipment tracking, and product documentation. You can elevate your customer service to the next level by providing your clients with the information they need. ** Exceptional Customer Experience: You can establish lasting relationships with your customers through strengthened collaboration and streamlined communication. This not only delivers exceptional customer experiences but also reduces your sales team's workload by eliminating repetitive tasks. ** Self-service & Customer-friendly, and Efficient: KAISPE customer portal solution provides a user-friendly platform for clients to access the information they need without the need for assistance, saving time and improving overall efficiency. ** 360° View of Your Customers: Get a comprehensive view of customer data and interactions available on the portal, enabling businesses to understand and anticipate customer needs and tailor their approach accordingly. ** Modern Customer Experience: With the contemporary and up-to-date nature of the solution, you will be providing clients with a streamlined and personalized experience that meets their evolving expectations.
Assistbox
assistbox.io
Assistbox is a one-on-one video and audio communication platform that enables organizations to provide remote support to their customers through its advanced technological infrastructure. It is used by over 60 major brands. Main use cases: * Sales and Consulting: Video Call Center, Sign Language Call Center * Finance: Remote Customer Onboarding * Insurance: Remote Claim Adjustment and Risk Analysis * Retail: 1:1 Live Video Shopping * Healthcare: Telehealth * After-Sales Services: Video Technical Support * FMCG: Video Sales and Technical Support
Threecolts
threecolts.com
One unified business management suite encompassing finance, shopper, and omnichannel solutions for consumer brands and resellers. Threecolts offers an advanced ecommerce software suite empowering sellers on Amazon, Walmart, and more. Streamline operations, boost sales, and scale with our multi-solution platform. Join 20,000+ successful businesses today. Despite the e-commerce boom, only 18% of retail sales occur online, highlighting the need for robust online commerce tools. With 200 employees spanning 32 countries and six continents, we provide 17 products and 39 solutions. Trusted by leading e-commerce agencies and Fortune 500 companies, Threecolts fosters growth, reduces costs, and enhances agility.
MINT Service Desk
mintsd.com
MINT Service Desk is a service management solution to monitor, track, and exchange information about resources within your company and with outside vendors. MINT Service Desk is a web-based application for service management, it is a multi-channel system that allows you to support your customers (internal or external) based on the service request they will send via email, portal, or any other communication channel supported by MINT Service Desk. A user-friendly ticketing system with a lot of integrated features from a fresh point of view. The roadmap for MINT Service Desk includes new functionalities and ITSM features that are being developed and tested now, like: * Service Desk and Ticketing System * Asset Management * Incident Management * Problem Management * Multichannel Communication * Process Management * IoT Asset Management * Knowledge Management * Reporting
HaloCRM
halocrm.io
HaloCRM is omnichannel customer service software, designed for teams looking to drive greater efficiency when handling enquiries from members of the public. HaloCRM will take your customer happiness to new heights, balancing your agent’s and customer’s needs in a solution that revolutionizes customer service for all. HaloCRM offers an intuitive platform for customer-facing teams to manage conversations from any channel. The platform will ingest customer conversations from Twitter, Facebook, Facebook Messenger, email, SMS, chat, phone calls and more, eliminating the possibility of missed enquiries, and improving customer satisfaction by opening more channels of communication.
BotsCrew
botscrew.com
At BotsCrew, they revolutionize the way companies engage with their customers and empower their employees through innovative generative AI agents and voice assistants. Their mission is to help organizations enhance communication, boost efficiency, and deliver exceptional experiences. Since 2016, they have partnered with top global brands, including Adidas, FIBA, Red Cross, and Honda, developing over 200 AI-driven solutions across various platforms to drive real business impact. From customer-facing support to internal employee assistance, their AI technology transforms interactions across different industries. Why Choose BotsCrew? * Trusted by Industry Leaders: Their clients include renowned brands such as Samsung NEXT, Mars, Virgin, and BMC. * Award-Winning Expertise: Recognized as a top Generative AI Company and top AI Company in 2024 by Clutch, along with earlier accolades as a leading chatbot developer. * Proven Results: They deliver measurable outcomes, making communication faster, more efficient, and highly scalable.
Eltropy
eltropy.com
Eltropy empowers Credit Unions and Community Banks with cutting-edge solutions that ensure their communities have access to the best financial products anytime, anywhere. Our AI-powered platform offers a comprehensive suite including voice, text messaging, secure chat, video banking, co-browsing, and more to engage your communities. Whether you're looking to grow members, increase deposits, reduce delinquency, fight fraud, or reimagine your branches, Eltropy has you covered. Proudly rooted in the Community Financial Institution community, we’re here to help you thrive in the AI and digital age.
Vibtree
vibtree.com
Vibtree is an omni-channel cloud communication software. Vibtree helps enterprises "Communicate on Cloud" by automating their calls and messages. Vibtree focuses on to : * Manage high volume incoming calls using Automated IVR * Connect all your messaging touch-points (Whatsapp, Messenger, Viber,etc) in one place * Take Feedback, Spread awareness, notifications using Voice Broadcasting * Monitor all conversations to increase monitor quality. * Automating but keeping personal touch using conversational AI
TeleWizard
telewizard.ai
TeleWizard, is a testament to commitment to harnessing the power of artificial intelligence to enhance business communications, especially for small and medium-sized businesses (SMBs). TeleWizard: Transforming Customer Service for SMBs TeleWizard is a AI-powered call centers, redefine customer engagement by providing 24/7 support. Its advanced AI algorithms facilitate human-like interactions, making each customer feel heard and valued. The system's ability to remember previous calls ensures personalized and efficient service, creating a bond of trust with customers. Features: - Round-the-Clock Availability: Ensures no customer query goes unanswered, anytime. - Natural Conversations: AI algorithms deliver interactions that mirror human conversation. - Customizable Responses: Tailor conversations to align with your brand's voice. - Multilingual Support: Reach a global audience with diverse language capabilities. - In-Call Actions and Email Integration: Seamlessly schedule meetings, update ERP systems, and manage emails during calls. - Advanced AI Vision: Processes images in email attachments for informed responses. - Flexible Number Options and Global Reach: Maintain existing numbers or establish new ones worldwide. - Scalable and Cost-Effective: Adapts to your business growth without burdening resources. Applications range from customer support to client intake, making TeleWizard a versatile tool for various sectors.
Calix
calix.com
Calix is a platform, cloud, and managed services company. Broadband service providers leverage Calix’s broadband platform, cloud, and managed services to simplify their operations, subscriber engagement, and services; innovate for their consumer, business, and municipal subscribers; and grow their value for members, investors, and the communities they serve.
Willdesk
willdesk.com
Welcome to Willdesk! They specialize in providing top-tier customer service solutions tailored for DTC (direct-to-consumer) and eCommerce brands. They are been assisting thousands of Shopify customers since their establishment in 2014. Their comprehensive platform offers a suite of support tools including live chat, chatbots, ticketing, and AI-powered virtual support agents, ensuring efficient and personalized assistance across various communication channels, including Facebook, Messenger, Instagram, WhatsApp, Email, Live Chat, etc. Today, Optimize Willdesk proudly serves over 31,000 merchants in the eCommerce space, including renowned brands such as Conti's, Keychron Canada, SPELAB, and Domno Vintage.
Synthetix
synthetix.com
Synthetix is a leading developer of online customer service software over automated (think chatbot or FAQ self-service) and agent-assisted (live chat, social messaging) channels. Their trusted software platform, Synthetix Cloud, powers millions of customer service interactions every day for enterprise clients across sectors as diverse as financial services, retail, healthcare, government and utilities. They are not just about technology. They will leverage their huge experience of successful deployments to guarantee high quality experiences for your customers from day one.
ipSCAPE
ipscape.com
IPscape empowers organisations to build customer moments that enhance trust, loyalty and engagement in the AI-era. They provide AI-powered contact centre and communication technology that creates seamless omnichannel customer experiences across Voice, Email, Web Chat and emerging channels. They empower organisations to orchestrate customer journeys that delight their customers to better serve, understand, and respond to their needs. Easily extend the SCAPE platform to meet your unique business requirements by leveraging API’s and integrations to achieve interoperability with a range of internal systems including your CRM, Business Intelligence, and Workforce Management tools.
eGain
egain.com
eGain is a leading AI-powered knowledge platform designed to enhance customer engagement and improve operational efficiency across various industries. With a focus on providing trusted knowledge and process know-how, eGain offers a range of solutions that help organizations manage customer interactions effectively. Key Features: * AI Knowledge Hub: This centralized solution helps create, curate, and deliver knowledge at scale, ensuring that customer service teams have access to the right information at the right time. * Conversation Hub: eGain facilitates seamless multi-channel communication, allowing businesses to engage with customers through various platforms including chat, email, and social media. * Analytics Hub: The platform provides in-depth analytics to measure performance, customer satisfaction, and operational efficiency, enabling continuous improvement.
Issuetrak
issuetrak.com
For nearly 30 years, Issuetrak’s mission has been to work hard for our customers and deliver innovative issue-tracking software and support that is affordable and easy to use. As a result, our customer satisfaction score averages between 96-98%. Issuetrak is completely U.S.-based in Norfolk, Virginia while serving clients around the world and in nearly every industry. Whether your issues are referred to as tickets, requests, complaints, or bugs, Issuetrak’s configurable, integrated software ensures that you won’t miss anything. When you choose Issuetrak, we’ll be with you every step of the way to fully customize a site that addresses your needs and no one else’s.
Heretto
heretto.com
The ultimate AI-powered content operations platform for customer-driven companies. Empower users to resolve product issues independently with our end-to-end cloud-based CCMS, Deploy API, and Portal. Create, manage, and distribute personalized documentation seamlessly for exceptional content experiences.
ThinkOwl
thinkowl.com
ThinkOwl is your one-stop solution for all your customer support needs, from ticket management to client engagement. The software suite is powered by advanced AI, offering an exceptional user experience. Built on cloud architecture and molded in the SaaS model, ThinkOwl features AI-powered tools that streamline business workflows. That means, under the umbrella of ThinkOwl comes an arsenal of potent solutions—OwlDesk, OwlForce, and ThinkOwl CONVERSATIONS—that are designed to automate routine tasks, boost agent productivity, and enhance service efficiency. These solutions provide the perfect blend of helpdesk or ticketing systems, conversational or generative AI technology, and a robust omnichannel environment for seamless customer interaction. Some of the hallmark features of this platform—such as intelligent workflow automation, AI productivity tools, and smart AI assistance—are a real treat for thriving companies aiming to deliver stellar customer experiences. Furthermore, ThinkOwl excels in data analysis, generating advanced reports that provide real-time insights into KPIs across topics, teams, and channels. They adhere to the highest security standards. ThinkOwl's ISO certification underscores this commitment, ensuring top-notch data security. And the best part is that continuous innovation and product improvement are ingrained in their DNA, making ThinkOwl a robust, scalable software suite for businesses of all sizes across industries. This is why over 5,000 users worldwide trust ThinkOwl to streamline operations.
Exairon
exairon.com
Developing Autonomous Customer Experience Solutions. Exairon's platform enables all processes and communications not requiring human intervention in the interactions of organizations with their customers, business partners or employees to be performed autonomously by artificial intelligence. At the same time, for the processes which human intervention is needed, the company increases the efficiency of manpower with semi-autonomous work and thus ensures the most effective use of its valuable human resources.
UserEcho
userecho.com
UserEcho is an online customer support software. UserEcho allow to create helpdesk, ideas forum, livechat and knowledge base in one place that make it simple to provide great customer support. UserEcho gives you the opportunity to create a modern Community to support customers in a few minutes. It includes support forum with the possibility of voting for ideas, Helpdesk, Knowledge Base and Online Chat. For customers: * Simply contact - With an intuitive interface, customers can apply to you with a question, suggest an idea and get a prompt response. * Get instant response - The system provides intelligent search engine, offers the user already prepared answers from the knowledge base. Easy navigation allows you to find the answer yourself in the existing knowledge base and archive of the previous answers. * Increases trust - Due to public of the community, customers will see how you interact with customers, it will increase the credibility of your brand. For employees: * Convenient interface - With a single interface support agents will be able to handle user requests from one place without wasting time. * Less routine - Organizing a knowledge base you will give users the ability to find answers to frequently asked questions, thereby reducing their own workload. For managers: * Improved Support - With the ability to automatically leave out repeated similar requests construction of high-quality knowledge base and user-friendly interface to support agents can significantly cut the burden on support staff and support to make the process completely controlled and efficient. * Comprehensive analytics - Allow the supervisor to understand the burden on support and evaluate the quality of support agents. The system provides a rich set of predefined reports. * Understand what your customers want - Built in voting system will allow to understand the most exciting questions of your customers.
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