Dixa
dixa.com
Dixa enables companies to deliver customer service as it is meant to be. Dixa helps customer service leaders to create effortless experiences for customers and teams that unlock loyalty. Dixa gives teams one unified view of all conversations, customers the convenience of reaching out on their preferred channel, and leaders the insights to continuously improve the service experience. Dixa’s Conversational Customer Service Platform combines powerful AI with a human touch to deliver a highly-personalized service experience that scales as your business grows. Teams and their customers benefit from greater satisfaction while automation helps increase service efficiency and effectiveness, which ultimately delivers real business value. Dixa's dedicated customer success team ensures you are up and running quickly and partners with you on your journey to achieving what Dixa calls Customer Friendship. Dixa powers more than 30 million conversations a year and is trusted by leading brands such as Interflora, On, Wise, Deezer, Rapha, Too Good to Go, Hello Print, and Wistia. Learn more by visiting dixa.com. With customer recognition features, Dixa makes it possible to know your customers the second they reach out. Dixa does this by displaying each customer's conversation history with your business in a timeline as well as their order history instantly. This ensures teams have the information they need to solve customer inquiries faster while delivering more personalized support. Flexible pricing and global scalability allow you to only pay for what you need and scale up or down without additional costs or effort. All conversation types (phone, email, chat, Facebook Messenger, Instagram, Twitter, and WhatsApp) are placed into queues and automatically routed to the appropriate agents while conversation data is translated into real-time analytics. Dixa features include VoIP, IVR, callback, click-to-call, call recording, automations, quick responses, customizable chat widgets, real-time and historical reporting, and advanced routing. Dixa’s user-friendly interface and easy setup was made to enhance the agent experience and allow teams to focus on the customer and not the software. Built for inbound call centers, multichannel contact centers, and small businesses across the world, Dixa provides agents with the tools to deliver exceptional customer service resulting in stronger bonds between brands and customers.
AVOXI
avoxi.com
AVOXI delivers a new generation of international cloud voice solutions to companies that need to easily connect and converse with customers. With unmatched global coverage and number types and a software platform that provides visibility and intelligence to manage voice service like never before, AVOXI’s 5,000+ clients use voice to more effectively serve and sell to customers as part of a modern contact center approach. AVOXI’s global team of cloud voice experts prides itself on ensuring clients receive the highest level of service possible - anywhere and anytime.
Yodel.io
yodel.io
Yodel.io is the phone system that unites all your communication in one place that your team already loves – Slack! No additional software needed. Use your own phone number or get a new one in over 100 countries.
LabiDesk
labidesk.com
LabiDesk is a Helpcenter software with multiple support channels: Knowledge Base, Shared Email Inbox/ Ticketing System, HelpWidget, Chat. It helps manage incoming requests, onboarding, and communication with the customers. - Customizable HelpCenter with Articles & FAQ for Self Service; - HelpWidget with automatic replies, to reduce the number of incoming requests; - Shared Email Inbox/ Ticketing System to properly and in a timely manner work on the customer issues; - Canned Responses/ Macros for your Agents; - SLA, Department and Agents Roles, and Routing.
Hiver
hiverhq.com
Hiver is a powerful communication and collaboration platform that helps organizations using Google Workspace engage meaningfully with their customers, employees, and vendors. Teams using Hiver can efficiently manage multichannel communication, provide self-service, automate grunt work, integrate with their favourite apps, ensure SLA compliance, and gain real-time performance insights to drive better business outcomes. Without leaving Gmail, ever. Hiver's ease of use, zero learning curve, world-class security & compliance, and 24x7 top-rated support make it the trusted software for 2000+ companies worldwide. Flexport, Pluralsight, Harvard University, Appsflyer, Oxford Business Group, and Upwork, among others, are powered by Hiver.
PersistIQ
persistiq.com
PersistIQ is a sales engagement platform that automates prospecting, email outreach, calls, tasks, and social selling. Thousands of sales teams use PersistIQ to find prospect’s emails, send personalized outreach emails, automate follow-ups, and book more meetings. PersistIQ’s sales outreach platform includes: * Multi-channel Outreach Sequences: Email, call, Linkedin outreach, and tasks * Prospecting: Find verified emails to build your prospect lists * Call Dialer: Call prospects inside PersistIQ, use local phone numbers, and save call recordings * Automation Triggers: Trigger outreach campaigns based on email opens, replies, and CRM data * Gmail Extension: Email templates, notifications, campaigns, and prospect profiles inside Gmail * Analytics: A/B Testing, reply sentiment analysis, and reporting * Team Collaboration: Shared templates, team reporting, and user management * Integrations: Copper, Hubspot, Pipedrive, Salesforce, and Zapier Use cases: * Outbound Sales: Find prospect’s emails and automate personalized outbound campaigns at scale * Inbound Sales: Automate follow-ups with inbound leads to close more deals * Recruiting: Reach out to prospective job candidates
DevRev
devrev.ai
DevRev is a platform purpose-built for SaaS and technology companies, helping back-office development match the rapid pace of front-office customer relationships. Our mission is to bring end users, support engineers, product managers, and developers together, making it effortless to do what matters most — and creating a company-wide culture of product and customer-centricity. Unlike generic tools, DevRev took a blank canvas approach to collaboration, search, GenAI, and analytics, enabling SaaS companies to ship faster for the largest business impact — with continuous development, roadmapping, prioritization, customer engineering, and more. DevRev is used across departments in thousands of companies and can coexist with or replace your tools, bringing information symmetry, streamlining collaboration, and converging teams. DevRev was founded in October 2020 and raised over $85 million in seed money from investors such as Khosla Ventures and Mayfield, making it the largest in the history of Silicon Valley. It is led by its co-founder and CEO, Dheeraj Pandey, who was previously the co-founder and CEO of Nutanix, and by Manoj Agarwal, DevRev's co-founder and former SVP of Engineering at Nutanix. DevRev is headquartered in Palo Alto, California, and has offices in seven global locations.
Yesware
yesware.com
Yesware helps high-performing sales teams do meaningful email outreach at scale. If you need to drive more revenue through email outreach, but complex enterprise sales software is overkill - try Yesware. Yesware's Outlook and Gmail add-on lives right inside your inbox, tracks your activity, and easily integrates with the tools you already use. Companies like Yelp, Experian and Teach for America use Yesware to build better pipeline and increase conversions to closed-won opportunities. Yesware is a privately held company based in Boston, Massachusetts. To learn more, visit www.yesware.com.
Mailshake
mailshake.com
Mailshake is a sales engagement platform for modern sales teams. Send personalized cold emails at scale and set tasks to engage with prospects via phone and social media, all in one sequence, on one dashboard. With native integrations to Salesforce, Pipedrive, Hubspot and 3rd party integrations to thousands of apps, Mailshake will fit perfectly within your sales tech stack.
DoneDone
donedone.com
If you're looking for the most essential features in a task tracker and shared inbox, look no further than DoneDone. We work hard to make our product simple and easy to use, so you can focus on getting your work done. With DoneDone, customer support and product teams can work together more efficiently than ever before.
OnSIP
onsip.com
OnSIP is a leading provider of real-time communications (RTC) services to more than 100,000 customer accounts. OnSIP business VoIP customers enjoy the benefits of an on-demand phone system without the traditional high cost, burden, and inflexibility. The company also offers a cloud platform and simple APIs for developers to rapidly and affordably build RTC applications of their own.
Enablex.ai
enablex.io
EnableX.io is a Singapore-based, global, full-stack communications platform and solutions provider that enables developers and businesses to deliver a holistic omnichannel experience to their consumers using video, voice, SMS and WhatsApp APIs, SDKs and low code solutions. Backed by a team of over 50 passionate technologists, it empowers Fortune 500 companies as well as start-ups across the globe through its interactive and highly engaging customer experience platform. Founded in 2017, the company has established a strong presence across APAC, US, and Europe, serving customers from a diverse industry including Healthcare, Telecom, BFSI, Education, Retail, and E-commerce. An industry first, EnableX.io is offered both as a cloud and on-premise CPaaS platform. This flexible deployment capability allows us to work with Telco's and service providers looking to launch CPaaS under their brands as a fully white-labeled offering. It also addresses the needs of enterprises looking at the private deployment of CPaaS due to regulatory and data privacy requirements, and the developer community at large. EnableX.io is a full-stack CPaaS service empowering businesses to deploy omnichannel communication (Video, Voice, SMS, and Messaging) across devices and platforms. From one-to-one chats to large-scale broadcasts, we make communications smarter, flexible and more personal, helping enterprises stay ahead in the digital world.
CM.com
cm.com
Today, people all over the world are connected via their mobile phones. All-day, every day. Businesses, as well as their customers, are looking for more efficient and customer-centric ways to communicate with each other through mobile channels. Conversational Commerce promises just that; you can be exactly where your customers are. Conversational Commerce is the smart combination of all the popular messaging channels, data tools, and payment solutions. It allows customers to contact businesses and finish the path-to-purchase within their favorite messaging channel. Have rich, efficient and customer-centric conversations with your customer on mobile, without any technological barriers. CM.com provides a smart combination of messaging channels, such as SMS, RCS, WhatsApp Business, and Apple Business Chat combined with a Customer Data Platform and other platform features. CM.com is one of the first Cloud Communication Platforms in the world with integrated Payment functionality. The CM.com platform can be used via API and Web App.
Voximplant Kit
voximplant.com
Voximplant Kit empowers businesses to improve customer experience. Offering an easy to use drag & drop interface and industry leading AI automation, Kit makes it simple to create an intelligent omnichannel cloud contact center. Drag-and-drop customer experience automation. Best call center operations software for programming your communications using graphic blocks to build complex and omnichannel scenarios. * Smart IVR: Improve service with modern speech interaction technologies *Automated Call Campaigns: Handle hundreds of concurrent outbound and inbound calls * Trigger outbound calls: Initiate call reminders and alerts from event triggers * Harness the Power of AI: Seamlessly integrate modern speech synthesis, natural language processing with Dialogflow, and intelligent voicemail detection
Usedesk
usedesk.com
Usedesk is a customer support platform for automation, analysing and boosting Customer Service that helps to raise client's loyalty. 1. Processing all requests, reviews and mentions about your company in a single window. There is no need to jump between messengers, chats, social networks, email, applications, review sites and forums. Everything is stored in one place. 2. High-speed support powered automation routine work: templates, triggers and auto-replies. Save chat history and answer the common questions automatically to spend more time in non-standard situations and questions. 3. Analytics: the work of the department, agent, period. Choose the conditions and analyse the results in convenient tables. How fast each employee responds, how many requests are processed and how satisfied customers are is now totally clear, one click away in the Report section. We know how challenging Customer Service may be and do our best to be no a soulless system but a full-fledged and friendly client service: - Share our knowledge offline and online: on webinars, meetups and conferences. - Educate the best Customer Service managers. - And always here to help :)
LeadLoft
leadloft.com
LeadLoft outfits your team with everything you need. Whether it's CEOs, directors, or investors, LeadLoft will uncover contact info and put you in touch so you can close the deal. Need someone's contact info? We got you. Need to engage them? No problem. Need to track & convert them? Done & done.
Sopro
sopro.io
Sopro helps businesses to identify and engage with qualified prospects. Our experts target, research and engage prospects on behalf of your sales team. Prospects are engaged on a 1-to-1 basis with personalised, conversational introductions, designed to flow naturally into your sales pipeline. We are reliable, budget friendly and scalable. Welcome to the future of B2B sales.
Yuma
yuma.ai
Yuma AI Ticket Assistant is a powerful AI tool designed to streamline customer support processes. It integrates with Help Desk software, such as Gorgias, and automatically drafts responses to customer inquiries. Yuma is equipped with features to customize the writing style, generate conversation thread summaries, and automatically translate into 15 languages. It also retrieves up-to-date information from Shopify products and pages, allowing agents to provide accurate and personalized responses that align with business needs. Yuma is backed by a Knowledge Base and provides a one-click "reply & close ticket" to save time and boost the productivity of the support team. A 7-day free trial is available to get started and a mailing list is available to stay up-to-date with new product releases and features.
Uptics
uptics.io
Meet Uptics. Your new secret weapon to dominate outbound sales, book 3x more meetings and close more deals with ease. Uptics is an easy to use, sales software that helps you automate all the manual, boring sales stuff so you can focus on things that matter - taking care of customers and closing sales. The software is an all-in-one sales automation platform for remote and inside sales teams to easily launch outbound campaigns, nurture inbound leads, pack your deal pipeline, and drive top-line revenue.
Toky
toky.co
Toky is a full-featured Business Phone System that allows your customers and team to communicate seamlessly using the internet. With virtual phone numbers from around the world, make yourself available no matter where your company is based. Integrations with major CRM and other business tools not only will allow you to get in touch with your contacts with a single click, but also log details of every call you make. With an ample set of features including Call recordings, Voicemails, SMS, Speech to Text, and very affordable rates, be sure that your business’ communications needs will be taken care of.
Seismic LiveSocial
livesocial.seismic.com
LiveSocial is a content curation and digital communication platform that enables financial services professionals, salespeople, professional services professionals and others to engage on social media and in other digital communication platforms with confidence and purpose. LiveSocial has strong partnerships and powerful integrations with Proofpoint and with SafeGuard Cyber to meet the varying security, compliance, and archiving needs of each of LiveSocial's clients. Sellers who demonstrate authentic expertise and passion on social build trust at scale. They nurture critical relationships. They spark business-building conversations. And they outperform their competition. Most social selling programs struggle because they don’t arm their people with content buyers truly value. Seismic LiveSocial puts a unique stream of high-quality 3rd-party content at the fingertips of each of your sellers, no matter what industry they serve. And that changes everything.
Distrobird
distrobird.com
Seamlessly run cold email & SMS sequences, inbound and outbound calling, shared inbox, form tracking, lead routing, and more — in one place. Built for Hubspot CRM users. Start using Distrobird's all-in-one sales automation platform for free! Distrobird is on a mission to reduce the complexity of enabling and managing your sales organization. Distrobird does this by aggregating the different tools your revenue team needs on a single platform - from lead capture, prospecting, multi-channel engagement, reporting, and more. Double your sales team's output with fewer tools
MailRush
mailrush.io
Cold Email Software with SMTP Service included. Shared IP and Dedicated IP options. Drag and Drop sequences for Email Follow-ups and Drip Campaigns. Email Deliverability KPIs (Senders Score tracking, Email Volume tracking, Feedback Loop tracking), Event Tracking (open rate, click rate, replies, etc) Awesome Support.
LeadPilot
leadpilot.com
LeadPilot automates prospecting and outreach in one platform. Companies and key decision makers are found and contacted with personalized messages, so sales and marketing teams can spend their time elsewhere. Fill your pipeline and close more deals by focusing on quality leads. We use localized company information databases and AI-driven prospecting in order to achieve the best possible accuracy in lead generation and outreach. LeadPilot is currently available in Sweden, United Kingdom and Ireland!
Megacall
megacall.uk
The dialer is the best solution for any call centre that doesnt want to lose valuable time making calls that could be considered dead-end or go unanswered.
Scratchpad
scratchpad.com
Track changes in your pipeline and update Salesforce faster. Scratchpad is a modern experience for reps and leaders that makes managing pipeline, inspecting deals, coaching, and forecasting fast, simple, and delightful.
Gmelius
gmelius.com
Gmelius is the first collaboration platform that integrates natively inside Google Workspace (formerly G Suite), and connects it with the other apps used by your company like Slack or Trello. Gmelius allows teams to collaborate while working from the tools they already know and love. No need to migrate data to a different third-party solution nor to learn how to use another application. Gmelius makes great teamwork happen right from a user's Gmail inbox. Starting with powerful shared inboxes, shared Gmail labels, visual Kanban boards, and smart workflow automations right inside Gmail, Gmelius offers a unique collaboration platform that integrates with the rest of a user's daily apps. A user can connect their favorite tools together with unique 2-way integrations (including Slack and Trello), a public API, or through Zapier. * Simplify email management * Increase transparency and accountability * Automate and optimize the distribution of the workload * Streamline workflows and automate any grunt work Gmelius offers the leading shared inbox solution in the market, and here is why: 1. Gmelius seamlessly integrates with existing tools. Gmelius lives right in a user's Gmail inbox, letting them work in an ecosystem they are comfortable with. This saves time and money on migration, administration, and training. 2. Gmelius scales with needs. Its unique architecture supports both small and large organizations on a daily basis. Its largest customers count 8,000+ active shared inboxes and tens of thousands of users. 3. Gmelius enforces a strict Privacy by Design model. Its headquarters are in Switzerland, Europe, and privacy has always been proactively integrated into the platform. Unlike other services, Gmelius never stores the content of a user's emails.
Groove
groove.co
Groove, a Clari company, is a market-leading sales engagement platform that enables sales leaders to execute their strategy in a smart, adaptive way. With Groove, revenue leaders can use automation to do more with less, driving greater efficiency and effectiveness across the customer lifecycle. Groove enables more than 75,000 users at ADP, Google, Uber, iHeartMedia, Capital One, and other large enterprises to be more efficient and effective. To learn more, visit https://groove.co.
Sinch
sinch.com
Sinch is pioneering the way the world communicates. More than 150,000 businesses — including Google, Uber, Paypal, Visa, Tinder, and many others — rely on Sinch’s Customer Communications Cloud to power engaging customer experiences through mobile messaging, voice, and email. Whether you need to verify users or craft omnichannel campaigns, Sinch makes it easy. Our AI-infused Super Network, APIs, and applications ensure you can connect with your customers reliably and securely, at every step of their journey. We dream big — for our company, our customers, and our employees — and we hire the best talent worldwide to help us bring our vision to life. We have a local presence in more than 60 countries — probably somewhere near you! Shares are traded at NASDAQ Stockholm: XSTO: SINCH
SmartReach.io
smartreach.io
SmartReach.io is an email outreach software designed to let users schedule and send personalised emails and follow-ups automatically from their mailbox and boost their reply rates. SmartReach.io syncs your prospect data from your CRM to your campaigns with workflow automations and also gives you the ability to add prospects from Linkedin search through ProspectDaddy extension. Apart from this, it can also sync all your prospects email activity back to your CRMs automatically through workflow automation. It thereby reduces the manual effort put in by your sales team and increases their bandwidth to close more deals. Unique features of SmartReach.io - Shared Team Inbox for increase team collaboration, prospect & non prospect categorisation & reply sentiment report - Multichannel outreach via channels such as Linkedin, Email, WhatsApp, SMS and Calls - Directly integrate with ProspectDaddy chrome extension to get prospect email information from Linkedin - Native integrations with CRMs like Hubspot, Pipedrive, Zoho and Salesforce and workflow automation to add prospects directly to smartreach.io campaigns. - Integrate with other CRMs through Zapier. - Automate follow-ups until reply and advanced human-like sending algorithm - Optimize deliverability of your emails to inbox with built-in free email validations, email soft start, email deliverability set-up reports. - Hyper-personalise your emails with programmable conditions on your emails - Advanced team features that help you collaborate with your team. - Agency features that help seamless switching between different clients. - Track all email activity, get detailed analytics and downloadable reports. - Sync email activity back to your CRM with workflow automations.
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