Page 14 - Top GoTo Alternatives

Ozonetel CloudAgent

ozonetel.com

CloudAgent is Ozonetel’s cloud-native Contact Center as a Software (CCaaS) Platform that is trusted by India’s leading brands for running efficient, cost-effective, and scalable contact center operations. It combines the capabilities of multi-channel ACD, intelligent IVR, powerful dialers, quality monitoring, and AI systems enabling businesses to create seamless omnichannel customer communications. * Unified Dashboards. For Effortless Omnichannel CX - CloudAgent offers a unified platform to effortlessly manage phone calls, SMS, WhatsApp, and more. Your agents can effortlessly switch between voice and digital channels on a single dashboard. Ensure conversational continuity for your customers across channels. * Deep CRM Integrations. For Unmatched Automation - With CloudAgent's readymade CRM integrations, you auto log call data and call recordings into your CRM. Agents click-to-call or answer calls from within the CRM itself. They view customer data as they speak, resolving queries 25%-35% faster. * Superior Monitoring. For Transformed Agent Performance - CloudAgent offers the most comprehensive and flexible dashboards, tracking performance across 300+ parameters. Supervisors get a bird’s eye view of everything happening on their floor. You track and assess metrics across campaigns and teams for actionable training insights.

Messagepoint

messagepoint.com

Messagepoint is a leading provider of customer communications management software. Only Messagepoint harnesses AI-powered Content Intelligence to automate and simplify the process of migrating, optimizing, authoring, and managing complex customer communications for non-technical (business) users. Customers rely on Messagepoint's award-winning platform to consistently deliver exceptional, highly personalized customer communications across all platforms and channels.

CEQUENS

cequens.com

Empower your business with CEQUENS! Experience innovative CPaaS & omnichannel business solutions. Bridge communication gaps between businesses & Customers. CEQUENS is a multi-award-winning omnichannel communication solutions provider. We are on a mission to simplify customer engagement through our innovation-focused solutions engineered for customer-first organizations. We support businesses with communication APIs, multichannel applications and connectivity solutions such as SMS, WhatsApp Business, voice, and multifactor authentication. Our product suite aims to solve our customers’ unique problems and cultivate deeper human connections between businesses and individuals in every market we play. With 5 office locations and 128+ direct network connections, CEQUENS empowers more than 1000 businesses in over 107 countries with faster, better, and stronger communication fine-tuned to their industries. Our platform boasts a 99.96% uptime and is built on industry-leading security standards. Our tech stack offers a comprehensive suite of tools and features, including: • Multichannel Communication: Engage with customers across multiple channels, including SMS, WhatsApp Business, voice, and more. • Reliable Business APIs: Integrate our APIs into your existing systems to enhance communication capabilities. • AI-Powered Automation: Streamline workflows and automate tasks to improve operational efficiency and gain valuable insights. • Personalized Interactions: Deliver tailored experiences to your customers based on their preferences and behavior. • Seamless Integration: Integrate seamlessly with your existing systems and workflows to create a unified communication experience. • Scalability and Customization: Tailor our platform to your specific needs and easily scale as your business grows. • Targeted Campaign Management: Design and execute targeted campaigns to reach specific customer segments and achieve your marketing goals. CEQUENS is an ISO-certified and a PCI DSS-compliant company, and has been rated as a Tier One A2P SMS solutions provider in ROCCO's A2P SMS Market Impact Reports 2023. It is also recognized as a Meta Business Partner as well as a value-added service provider for Microsoft Teams Phone and WhatsApp Business. Our vision is to become the most compelling partner for developers, startups, and enterprises looking for simple and meaningful ways to connect.

ArmorCode

armorcode.com

ArmorCode is an AppSecOps platform unifying ASPM, Unified Vulnerability Management, DevSecOps orchestration, and compliance. It integrates with your security tooling to ingest, de-duplicate, and correlate findings to give teams a holistic view of their risk landscape, and speeds remediation through risk prioritization and workflow automation.

Hickory

hickorytraining.com

Hickory is the only training tool focused on retention, turning Sales and Customer Service staff into brand experts. The app predicts when a rep will forget what they’ve learned, and schedules review exercises tailored to their strengths and weaknesses to prevent that from happening.

Apprentiscope

apprentiscope.com

Our mission at ApprentiScope is to address the global talent shortage by making modern Registered Apprenticeships scalable and accessible to all. With a suite of features that allow our customers to manage everything from Recruitment to Compliance, our products empower Employers, Sponsors & Governments to operate Registered Apprenticeship at scale. The ApprentiScope Platform creates alignment & synergy between every stakeholder in the Registered Apprenticeship system, removing stubborn technological barriers, and supercharging collaboration and scalability throughout.

Growthspace

growthspace.com

Drive business KPIs through expert-led development programs with Growthspace. Designed to launch, manage, and measure impact across the full spectrum of learning experiences, including individual or team programs, the platform delivers efficiency and impact across the business. Leveraging the world's most robust talent development dataset and our network of over 2,000 global experts, covering over 80 skill sets and 50+ languages - Growthspace helps hundreds of customers, including Siemens, Microsoft, EY, Deloitte, and the United States Government, to improve business performance by over 5%, lower attrition by 10% and increase promotable base by 30% - ensuring that L&D is mission critical. The platform is uniquely efficient: our AI matching ensures the right expert is matched with each individual or group, and our unique sprint model guarantees over 95% completion rates and demonstrable results. Growthspace is here to help you achieve your organization’s highest potential. Fast. Easy. Flexible. Learn more and meet with us.

Cognota

cognota.com

Cognota is the first and only operations platform for learning and development teams. Our platform enables L&D teams to streamline training request management, improve project and capacity planning, rapidly design content and collaborate more effectively with SMEs. Clients across all industries are leveraging Cognota to improve their productivity by eliminating the need for multiple tools to manage learning operations. Looking to thrive in the L&D industry? Join the vibrant LearnOps® Community, a hub where L&D professionals gain insights, engage in thought-provoking discussions, access curated resources, and stay ahead of industry trends. Unlock the power of collective wisdom and experience in the #LearnOpsCommunity Join for free at LearnOps.com

Nvolve

nvolvegroup.com

Nvolve helps Manufacturing, Supply Chain and Healthcare Companies accelerate their journey to Workforce and Operational Excellence by moving away from paper based Work Instructions, SOPs and Checklists and delivering improvements in Sustainability, Productivity, Quality and Safety. This includes our: Document Control with Tablet eSign, Rapid Video-Based Learning and Blended Learning tools. In addition to this, the Nvolve Marketplace allows you to access a wide range of partner solutions which are already integrated with Nvolve and ready to use. Your Connected Workforce journey begins with Learning & Development but adds value across your entire business Connected Workforces transform the way factories and the supply chain are managed across many functions and works best when incorporated into a wider Workforce and Operational Excellence program allowing you to Get it Right the First Time and Every Time! Nvolve is for: • Learning & Development • ESG & Sustainability • Quality & OpEx • Health & Safety • Maintenance & Operations • Human Resources Available in 12 different languages, the Nvolve Platform is ISO 27001:2017 accredited and validated to GAMP5, in line with the application of the European EMA and US FDA regulations governing computer system validation.

Zavvy

zavvy.io

Zavvy is an AI-enhanced All-in-One Platform for managing your talent. Performance, development, and training - all in one tool.

Sinch Engage

engage.sinch.com

Sinch Engage (formerly known as MessengerPeople) is your all-in-one platform to leverage WhatsApp, Facebook Messenger, Instagram Direct Messaging, Apple Messages for Business, Telegram, Viber and Webchat easily and professionally for marketing, sales, and customer service. Sinch Engage is trusted by thousands of SMBs and enterprises, giving them a seamless entry into conversational messaging. Rely on our official partnerships with all relevant messaging apps, a 100% privacy compliant platform and a large global team of experts available 24/7. Sinch Engage is an integral part of the Sinch family. Sinch, the Customer Communications Cloud, powers meaningful conversations at scale across messaging, voice, and email to help businesses deliver unified, personalized experiences that truly revolve around their customers, no matter the channels they use — with a single partner.

Gradwell

gradwell.com

Since 1998, Gradwell have been delivering cutting-edge cloud technology developed in-house by our expert team. Our acquisition of The Technology Group happened in 2021, making us the largest 3CX partner in EMEA. We are a leading cloud communications provider, delivering end-to-end solutions to businesses of all sizes. Our services, including hosted telephony, SIP and business connectivity were born in the cloud and continue to evolve based on the development of our own intellectual property.

Zoapi

zoapi.com

Zoapi Hub is a wireless presentation and collaboration solution for enterprise companies, coworking spaces and education centres. With Zoapi connected to your meeting room projector/TV, you can seamlessly share your screens from any device running Windows, Mac, Linux, Chrome OS, Android or iOS, host video conferences using Zoom, Skype, MS Teams, WebEx or any application of your choice, view your meeting room calendar on the go and manage your meetings. With wireless collaboration, hassle-free video conferencing, Annotation & Whiteboarding, multiple application support and an admin control panel, Zoapi leaves no room for unproductivity.

Upscope

upscope.com

Upscope is a software company that provides a cobrowsing solution for businesses. Cobrowsing is a technology that allows customer support or sales representatives to see and interact with a customer's screen in real-time, enabling them to provide more effective and efficient assistance. Key points about Upscope: * Products: -> HelloScreen: Upscope's flagship cobrowsing product that allows users to see the customer's screen instantly and interact with it. -> Co-Browsing API: A developer-friendly cobrowsing API that can be integrated into any platform. * Solutions: -> Support: Upscope's cobrowsing features are designed to help support teams resolve customer issues faster by allowing them to see what the customer sees. -> Sales: The cobrowsing capabilities can also enhance sales workflows by allowing sales representatives to guide customers through complex offerings and directly impact conversion rates. -> Onboarding: Upscope can simplify onboarding processes by enabling support teams to assist customers in real-time. * Integrations: Upscope integrates with a wide range of popular customer support, sales, and communication platforms, including Amazon Connect, Salesforce, Zendesk, Intercom, LiveChat, and more. * Customer Success: Upscope highlights testimonials and case studies from customers who have achieved tangible benefits, such as faster onboarding, reduced support call times, and improved customer satisfaction. * Pricing and Trials: Upscope offers both free trials and paid plans for its products, allowing businesses to evaluate the solution before committing to a subscription.

Howazit

howazit.com

At Howazit we help organizations of all types, sizes, and industries meet customer expectations and walk them through their journey, by enabling simple and, most importantly, relevant communication. Our marketing and operations solutions enable you to interact with customers at relevant touchpoints, measure their customer experience, and act accordingly in a personal, tailored manner.

DemoHop

demohop.com

For distributed tech and R&D teams, it is hard to get all the engineers, product teams, and business stakeholders on the same page. To solve this, DemoHop powers online showcase events that bring employees and their ideas together over a few short hours. We have large companies who use DemoHop to bring their people together and boost collaboration. The reality is that everyday meeting tools like Teams or Zoom aren't great at helping people meet each other, identifying experts, or spreading ideas. DemoHop empowers the world's foremost technology teams to 1) maximize tech investment ROI, 2) Spread innovations and best practices, and 3) Energize Employees. To do so, DemoHop's magic lies in the attendee choose-your-own-adventure format that frees people to spend time on topics most important to them. This creates highly engaging collaboration with attendees giving DemoHop a high 80 NPS! DemoHop events are easy to set-up, scalable to hundreds or thousands of employees, and are built for the enterprise with all the expected security and reporting capabilities. Best part of all, DemoHop is not merely a one-a-quarter affair, but it becomes an essential part of the technology team’s culture and a valuable resource to everyone all year long.

LoopUp

loopup.com

LoopUp is a premium conference call solution that makes it easy to host high-quality remote meetings, while providing the security necessary for enterprise users. No training required. More than 7,000 business around the world trust LoopUp with their important remote meetings from day-to-day conference calls to high-visibility events. Clients include Travelex, Kia Motors America, Clifford Chance, and BMJ. We assist our customer base from 17 locations across the world.

LOGYTalks

logytalks.com

LOGYTalks is an all in one virtual meeting platform that is destined to bring together professionals from different fields to create an engaging opportunity for all business owners to be more visible and that’s by interacting vertically with showcasers, business owners, and individuals who might be interested in the field of your business.

Pensight

pensight.com

Pensight is the all-in-one creator platform. It's tailored for content creators, coaches, and entrepreneurs who want to monetize their expertise through digital products and services. It allows users to easily set up a customizable link-in-bio store, where they can sell a wide range of offerings, including digital downloads (like e-books and templates), online courses, memberships, and coaching sessions. Pensight stands out for its comprehensive suite of tools that simplify the management of an online business. It integrates video calling, scheduling, email marketing, and payment processing within a single platform, enabling creators to handle all aspects of their business seamlessly. The platform is designed with ease of use in mind, making it accessible even for those without technical skills. With Pensight, you can start with a free plan that offers essential features, such as creating and selling digital products. For more advanced needs, including subscription payments, email automation, and custom domain usage. This flexibility makes it a strong alternative to other link-in-bio platforms, especially for those looking to monetize their social media presence more effectively. Pensight is particularly valuable for creators who want to consolidate multiple business tools into one platform, saving time and reducing the complexity of managing various software. Whether you’re just starting out or looking to scale your online business, Pensight provides the tools to help you succeed.

magnifi.io

magnifi.io

At Magnifi we are changing the way that people think about video conferencing Our embeddable video widget allows for users to embed video collaboration at strategic points in their workflow to accomplish different business tasks. Our default configurations make this easy as they are embeddable via iFrame, JavaScript SDK, or WordPress plugin. Entry for the Widget is at no cost with a charge for enterprise level integrations.

RemoteMeeting

remotemeeting.com

RemoteMeeting is an easy and efficient video conferencing solution. Use your browser to start and join video conferences. No need for a dedicated application, all from your browser. Present your desktop, share documents and interactively mark on them. Create automated meeting minute as record them for later review. RemoteMeeting can detect the speaker automatically and pin it in the main screen for a more immersive experience.

babelforce

babelforce.com

babelforce is the composable voice platform uniting agents and automation. Our platform gives you the power to create the customer experiences you’ve always wanted, with tools anyone can use. If you can draw it on a whiteboard, you can build it with babelforce. * Automate 90% of routine tasks * Achieve €1 million in savings per 50 agent seats * Deploy VoiceBots in 70+ languages * Create self-service and workflow automations * Add enterprise-grade CCaaS to Zendesk and other solutions

[24]7.ai

247.ai

[24]7.ai™ customer engagement solutions use conversational artificial intelligence to understand customer intent, enabling companies to create personalized, predictive, and effortless customer experiences across all channels; attract and retain customers; boost agent productivity and satisfaction; and drive revenues while lowering costs. The world’s largest and most recognizable brands use [24]7.ai intent-driven technologies to serve several hundred million visitors through billions of conversations annually, most of which are automated. The result is an order of magnitude improvement in digital adoption, customer satisfaction, and revenue growth.

Chekkit

chekkit.io

Chekkit is a platform designed to supercharge local businesses. It significantly boosts customer engagement and lead conversion, outperforming the competition. The software offers an all-in-one solution for Review Management, Business Text Messaging, Textchat, Centralized Inbox, Textable Landline, Customer Surveys, Competitive Benchmarking, and more! This integrated approach simplifies customer interactions, enhances business operations, and drives growth.

GoSite

gosite.com

GoSite creates simplified technology for small businesses that drive America's economy. Our software empowers them to have everything they need in one place to connect with their customers in the digital era. Our cloud-based suite of mobile and web tools transforms the way our customers run their business, on the go, and everywhere.

CINNOX

cinnox.com

CINNOX is a comprehensive engagement platform that unifies telephony, digital, and social channels. They help businesses compete and win by humanising customer and team experiences through one single platform: Elevate Customer Experiences: - Seamlessly switch among chat, voice, and video on any channel - Give first-time resolution by connecting questions to right expertise - Reduce customer wait times with predictive data analysis Optimise Employee Experiences: - Increase team efficiency by automating repetitive tasks - Tap expertise from different teams to solve complex problems - Improve team performance with insight-driven data They achieve this through the three key pillars of great customer service, where businesses can enjoy one continuous loop of experience improvement: Connect, Orchestrate, and Evaluate.

DemandHub

demandhub.co

DemandHub enables customer interactions that drive business results. We improve how you communicate with your customers and capture valuable feedback. This enables your team to make better decisions that drive business results and improve your customer experience.