Top Freshservice Alternatives

Autotask

Autotask is a cloud-based platform for managing IT operations, offering tools for ticket management, CRM, sales, and billing to improve business efficiency.

ConnectWise Manage

ConnectWise Manage is a cloud-based platform for technology companies to manage operations, including help desk, sales, and project management efficiently.

Atera

Atera is an IT management platform that offers remote monitoring, ticketing, and automation tools for MSPs and IT teams to manage operations efficiently.

EasyVista

EasyVista is an IT service management platform that helps organizations manage IT services and assets efficiently, ensuring compliance and supporting remote operations.

Espressive

Espressive is an IT service management app that automates support requests, enhances user experience, and reduces help desk call volume through AI-driven assistance.

ME ServiceDesk

ME ServiceDesk is an IT service management solution for tracking and managing IT requests, incidents, and workflows in mid to large organizations.

Spiceworks

Spiceworks is a cloud-based ticketing system for IT service management, offering support tools, inventory management, and community connections.

Hornbill

Hornbill is a cloud-based app for business collaboration, focusing on service and IT management, process automation, and data analytics to improve efficiency.

DeskDay

Cloud-based PSA for MSPs that centralizes service desk, projects, billing, timesheets, reporting, QA, announcements, and multi-channel end-user support with real-time operational data.

Xurrent

Cloud-based IT service management app for handling incidents, requests, changes, problems, assets, and automated support workflows.

Zendesk

Zendesk is a customer service platform that consolidates support across channels, automates workflows, and enhances agent productivity with AI tools and extensive integrations.

MINT Service Desk

MINT Service Desk is a web-based service management tool for tracking IT requests, managing assets, and facilitating communication between users and support teams.

Serval

Automates IT help desk requests and onboarding/offboarding using AI-generated workflows, routes complex tickets to staff, and enforces policy checks and access logging.

Freshworks

Freshworks provides AI-driven software for IT, customer support, sales, and marketing, streamlining operations and enhancing efficiency across various business functions.

Risotto

Risotto automates IT support by ticketing and resolving access requests, expediting unresolved issues, and teaching users troubleshooting steps through integration with tools like Slack.

ServoDesk

ServoDesk is a cloud-based IT service management platform that streamlines service requests, automates workflows, and integrates with third-party applications for effective support.

ITSM 365

Cloud-based service desk for managing support tickets, SLAs, assets, workflows, knowledge bases, and reports across IT and other business departments.

Deepser

Deepser is an ITSM platform that manages business processes, support requests, and resources while ensuring customer satisfaction, compatible with ITIL and easily integrable.

Freshdesk

Freshdesk is a customer support platform that centralizes inquiries from multiple channels into a unified ticketing system, enhancing support efficiency and collaboration.

Invarosoft

Invarosoft is an IT management solution that replaces email support with IT support panels, offering tools for asset management, service management, and infrastructure oversight.

Giva

Giva is a cloud-based, HIPAA-compliant service management app for help desk, ITSM, and customer support. It provides ticketing, SLA tracking, reporting, analytics, and AI-assisted agent tools.

SimpleOne

SimpleOne automates IT, HR, asset, CRM, development, and other business services with configurable workflows, self-service tools, and centralized data.

SuperOps

SuperOps is a unified management platform for MSPs that combines PSA and RMM tools to streamline IT operations, automate tasks, and enhance service delivery.

TeamDynamix

TeamDynamix is an IT service management platform that integrates project portfolio management and enables no-code configuration for various enterprise functions.

GroWrk

GroWrk is an IT asset management platform that streamlines procurement, deployment, and management of IT equipment for distributed teams globally.

Front

Front is a customer service platform that centralizes communication, facilitates team collaboration, and uses AI for automation and analytics.

Vivantio

Vivantio is a service management app for B2B teams, offering ticket management, workflow automation, and a self-service portal for efficient incident resolution.

Syncro

Syncro is a unified platform for managed service providers, offering RMM, PSA, invoicing, remote access, and automation tools to streamline IT management.

MaintainX

MaintainX is a maintenance management app that helps businesses organize work orders, track assets, and streamline maintenance operations for improved efficiency.