Hostcomm
hostcomm.co.uk
Hostcomm is one of the first providers of hosted contact centre services in the UK. Established more than 14 years ago, its solution now offers comprehensive omnichannel capabilities with strong inbound and outbound AI functionality. It has over 500 customers. Its support and training centre, along with all its staff, are based in the UK. Its customers get a guarantee of telephone support with a technical expert at all stages of any enquiry. In 2018, its average hold time was only ten seconds, and ticket resolution length was one hour and fifteen minutes. Omnichannel Contact Centre Platform Highlights * AI Chat and Voice: Its chatbot has the intelligence to have natural language conversations. It delivers superior customer engagement, code-free setup, and deeper customization functionality. Able to handle FAQs, problem solving, negotiation, and sales, and installable on a website or any social media platform, it further offers an on-premise hosting option, PCI-DSS level security, intuitive in-window authentication, and a personality engine. The result is a virtual conversation solution able to exceed customer engagement expectations, no matter what the industry. * Hosted Predictive Dialler: Its predictive dialler solution delivers fewer hang-ups, increased rep efficiency, and higher call connect rates. It automates the dialing process with built-in additional intelligence designed to continuously learn, improve, and maximize talk time with the right leads. It also has an integrated voice bot able to work as a virtual agent and make unlimited numbers of calls simultaneously. * Complete Modularised Solution: Its platform includes IVR, SMS, live messaging, email, chatbot, and hosted dialler functionality, enabling customers to communicate in the way they feel most comfortable. It offers these features in one modularised but seamlessly connected, scalable solution, allowing you to choose the channels that best fit your needs and easily expand as your customer base grows.
Pivony
pivony.com
Pivony is a Consumer Intelligence SaaS platform focused on customer retention through conversation analytics and the analysis of consumer opinions, turning feedback into actionable insights. By collecting data from public and internal sources and integrating with a company’s processes like task management and action-taking, Pivony helps brands enhance customer experience and build long-term loyalty.
Cycle
cycle.app
Cycle 3.0 – your product feedback, all in one place. The fastest way for your team to capture product feedback and share customer insights – without the busywork. Cycle is a unified feedback platform for modern teams. Cycle creates a single source of truth for user feedback & user research and help you extract insights using AI. Cycle is deeply integrated with Linear & GitHub so you can close the loop with your customers at each release.
Cobbai
cobbai.com
Cobbai transforms genAI integration in customer service with a unique Control Center, the only platform offering transparent and controlled genAI workflows. By centralizing AI-ready processes, knowledge gaps, and agent adoption, we empower team leaders with crucial insights to enhance efficiency and quality. From the Cobbai Deflector for swift inquiries to the Cobbai Assistant for agent support and the Cobbai Dispatcher for ticket analysis and optimization, our solutions cover every aspect of customer service. Let's build the ultimate human-driven genAI together.
Customer Monitor
customermonitor.com
Customer Monitor is a fully-managed customer experience management platform developed by Perceptive. Through regular short surveys, Customer Monitor automatically collates and analyzes customer feedback to uncover important themes and trends. These results are accessible through an intuitive interactive dashboard. Behind Customer Monitor is a dedicated customer experience expert. This expert combines innovative research methodologies, strategic know-how, and change management approaches to deliver customer experience programs that match the right measures to the right moments in the customer journey. * Net Promoter Score: At the heart of Customer Monitor is the Net Promoter Score, a globally recognized methodology that goes beyond customer satisfaction to measure advocacy, which is strongly linked to customer loyalty and trust. High levels of advocacy are associated with growing brands, particularly with the rising prevalence of e-word-of-mouth. * Identify strengths and weaknesses: Customer Monitor analyzes customer feedback to identify and track key themes that are positively or negatively impacting the customer experience—and to what extent. This allows for pinpointing and prioritizing areas for improvement. * Identify and save at-risk customers: Customer Monitor’s MARC feature notifies relevant team members of an at-risk customer and allows tracking and managing the resolution process. This empowers the team to close the loop on issues before they escalate into problems and damage the brand’s reputation. * Discover trends. See the impact: Customer Monitor tracks key customer experience metrics over time, allowing important trends to be uncovered as well as showing the impact of any changes introduced. * Customer data is protected and secure: Perceptive is ISO 27001 accredited, meaning Customer Monitor meets the highest global standards for information security management. This standard of data security and process allows for securely hosting and protecting customer data. * Tailored insights: The Net Promoter Score is just one lens to measure customer experience. Customer Monitor supports a range of different question formats and complementary metrics, including satisfaction, customer effort, and retention likelihood. The expert will work with you to deliver a program that matches the right measures to the right customer touchpoints. * Deeper understanding: View survey results by key customer segments. For example, you can identify key themes and trends at a branch, territory, product, account manager level, or any combination. The expert will work with you to determine the views most important to your business. * Simple and easy to use: One of Customer Monitor's biggest strengths is its simplicity. The platform is accessible across multiple devices, and the dashboards are designed to be easy to use, with information presented in a way that is simple for new users to digest and understand, making reporting a breeze. * CRM integration: Customer Monitor has an API, meaning it can integrate with most CRMs to accommodate a two-way flow of data.
zenloop
zenloop.com
zenloop is an integrated experience management platform based on the Net Promoter Score. The SaaS solution automatically collects customer feedback through various channels along the entire customer journey, analyzes and clusters it with the help of artificial intelligence, and derives customized and personalized measures to retain satisfied customers and win back dissatisfied customers. The software can be seamlessly integrated into solutions such as Salesforce, Spryker, Emarsys, Zendesk, Slack, or Shopify, or used as an addition to the existing tech stack. The zenloop portfolio includes brands such as Momox, Douglas, Penta, ATU, Mister Spex, Foodspring, and Jochen Schweizer. zenloop is a brand of saas.group.
Clientshare
myclientshare.com
Clientshare has built the world’s leading Business Reviews platform. Used by 1-in-2 of the FTSE 100, Clientshare helps suppliers in Logistics, BPO, RPO, FM, Contract Catering, and IT to improve retention and grow accounts. Its digital Quarterly Business Review (QBR) platform, Pulse, supports business growth. Senior leaders can easily uncover risk accounts and act before it's too late, as well as identify new growth opportunities. Clientshare provides businesses with the tools to create, deliver, measure, and act on reviews and feedback. Its vision is to be the best at helping B2B enterprises retain and grow their customers by giving them the tools to stand out, win trust, and deliver exceptional Business Reviews.
SMG
smg.com
SMG is an enterprise-level experience management (XM) provider that offers a software with a service (SwaS) solution—uniquely combining technology with hands-on professional services to help organizations generate new revenue, grow existing revenue, reduce churn and detractors, and drive operational efficiencies. By delivering insights across the enterprise and measuring experiences at every touchpoint, its differentiated partnership model helps clients change the way they do business.
TheySaid
theysaid.io
Traditional surveys fall short—they're slow to create, hard to analyze, and lack the context needed for smart decisions. TheySaid's Conversational AI Surveys offer a better way: * Gain 10x deeper insights with context-rich responses. * Launch surveys in minutes with ease. * Boost engagement with interactive, 1:1 conversations. * Simplify analysis with summaries and natural language queries. * Automate follow-ups to turn insights into action at scale.
Edge
startedge.com
Edge (formerly EyeRate), the leading employee-driven growth platform, unlocks employees as a thriving sales and marketing channel for multi-location service brands like European Wax Center, Massage Envy, Gold’s Gym, Driven Brands, and Xponential Fitness. The Edge (Employee-Driven Growth Engine) platform transforms frontline teams into a trusted network of brand promoters with employee rewards that are aligned to sales growth. Edge’s industry-leading technology integrates with major Point of Sale (POS) systems enabling corporate and franchise teams to automate their customer feedback and sales competitions for thousands of locations. Edge equips operational managers to improve employee recognition with rewards for driving positive online reviews.
CustomerSure
customersure.com
CustomerSure combines powerful customer experience software with our robust methodology and unparalleled support. Since 2010, we've been helping our customers gather, understand and act on the valuable insights provided to them by their own customers through feedback surveys. With powerful, intuitive software backed up by expert consultancy and support, CustomerSure helps you design and execute customer feedback processes that transform your business performance. We're trusted by businesses including Barchester Healthcare, Philips, Covéa Insurance, KK Wind, Magrabi and GBG Group, helping them to understand more about their customers, and then retain and delight them. When you start using CustomerSure, you get more than just a handful of dashboards. All our packages include: - Our fully-featured, easy-to-use customer feedback software - A proven survey methodology to drive measurable results - Unparalleled support from CSAT and customer feedback experts If you’d like to see CustomerSure’s award-winning approach in action, contact us for a Free Pilot Project. We’ll help you design and run a short, live test to show you exactly how everything works and prove the real impact our approach has on your customers - and your business.
ViaDialog
viadialog.com
ViaDialog designs innovative solutions for the management and automation of customer interactions. Thanks to our expertise in omnichannel flow management and our mastery of AI technologies dedicated to customer relations, our products have become essential references in the industry. As a telecom operator, publisher and host, ViaDialog offers a true one-stop shop to its customers. Certified ISO 22301 by AFNOR since 2018, we place Very High Availability at the heart of our strategy. Our solutions, whether cloud or on-premise, allow customer relationship centers to develop quickly, without requiring costly investments, across all digital channels.
Mindful
getmindful.com
Mindful is a best-in-class customer experience solution for the world’s biggest brands. For us, customer-centricity is key—so they bridge the gap between experiences, bringing customers the help you need at a time that’s best for your. Mindful adds emotional intelligence to every interaction by transitioning customers across channels like voice, digital, text, and in-person to provide a premier experience for customers, an empowered experience for agents, and peak efficiency for brands. * Winning the customer journey is critical to a thriving brand, and Mindful bridges the gaps between disconnected experiences. * Digital dead ends are replaced by no-code call schedulers, carrying context over for the customer while creating predictable queue volume. * Traditional hold times are a thing of the past by providing premier callback in the IVR. * Customers expectations are managed with status updates and options to reconnect via SMS. The biggest Fortune 500 brands have been using Mindful to improve contact center metrics like AHT, ASA, Abandonment, and agent happiness. Satisfaction metrics like CSAT, NPS, CES are also improved thanks to seamless transitions and agent preparedness. It all comes together for the very best customer experience that drives revenue and loyalty.
Bonfyre
bonfyreapp.com
Bonfyre is the only "closed loop" employee engagement platform, helping customers like Duke Energy, Medtronic, and Adtalem drive engagement at enterprise scale and save 5-7 figures annually with lower software and rewards costs. The platform brings together multiple engagement tools—Team Activities, Broadcasts, Surveys, Challenges, Recognition, Nominations, Rewards, and more—into the channels employees are already using every day (Microsoft Teams, email, SMS, QR codes, and the native Bonfyre App for Android/iOS). With Culture Coach AI, it translates engagement survey data into directly measurable, suggested actions that managers can take in 2-3 clicks. The award-winning Recognition solution is disrupting the industry. Customers have seen a 2x increase in recognition activity and net cost savings of $35 per person per year. Bonfyre's 800+ digital gift cards across 80 countries allow team members to enjoy immediate, full purchasing power without having to save up points. This also saves customers money on shipping costs and other fees, typically 15% of rewards spend.
Rhabit Analytics
rhabitanalytics.com
Rhabit is a modern talent management platform that builds performance cultures with employee listening, performance management, and leadership development programs for companies of all sizes. Rhabit takes the pain out of employee engagement, leadership development, and performance management by blending easy to use, mobile-first technology and organizational psychology to deliver a feedback experience everyone loves. Organizations benefit from Rhabit's beautiful, fully customizable HR Analytics dashboards and white-glove account management and support. Whether you're looking for a high-adoption engagement survey or powerful leadership assessments, Rhabit will deliver new insights to help your company build a high performance, irresistible culture.
TeamSense
teamsense.com
Call Off With Text. 100% Compliance. 0 Employee Disputes. Managing call-outs is a risky, messy time suck that everyone hates! TeamSense is a text-based attendance management and mass communication platform purpose built for front-line workers in manufacturing, construction, warehousing, and logistics. -Reduce No-Call No-Shows by up to 70% by removing the anxiety from the process -Reduce Absenteeism by up to 20% by showing employee their points and attendance history before they report an absence. -Translations in 29 languages and counting! By leveraging the familiarity and accessibility of text messaging, TeamSense is breaking down traditional barriers to workforce management and ushering in a new era of connectivity in the manufacturing industry via SMS. Text is user-friendly, fast to roll out, and simple to manage, and hourly employees actually embrace it! We enable HR to seamlessly manage employee attendance and absences while lifting up and boosting supervisor productivity, and reducing legal risk.
Survale
survale.com
Survale’s award winning Talent Feedback Platform provides employers with an “Always On” solution for automatically gathering, analyzing and acting upon experiential data from candidates, recruiters, hiring managers and employees at each stage of the hiring process and throughout the talent lifecycle. Survale's Top HR Product Award winning CandidateX Module delivers data driven candidate experiences, OboardX delivers data driven year one experiences and EmployX optimizes all talent facing programs. automatically gathers feedback on virtually all internal talent facing programs. Survale's predictive analytics prioritize issues and provide recruiting and talent leadership with unprecedented insights into their recruitment and talent operations from pre-hire through to exit, allowing them to optimize and align their people and processes around common metrics.
Juno Journey
junojourney.com
Juno Journey is a personalized employee development platform providing businesses with the tools to engage their people and empower them to grow professionally by how they - onboard, enable, develop, and retain them throughout the employee life cycle. Juno Journey is the LMS that the world’s fastest-growing companies use to create learning and development programs that employees and partners love – and that drive bottom-line impact. Only Juno Journey enables L+D teams to seamlessly integrate relevant external content from 100+ platforms into development paths for each individual employee, and to easily track and manage learning journeys company-wide. The result is L+D teams that spend less time managing software, employees who are more engaged, and companies that win in the global tech economy. High-growth companies partner with Juno Journey to grow, engage, upskill, and retain their workforce at a fraction of the time and cost of traditional learning solutions.
goHappy
gohappyhub.com
goHappy is revolutionizing how employers communicate and engage with their frontline workers by providing them with the most inclusive and simple to use app-free technology ever created. In a world where ongoing communication with frontline workers is essential, goHappy realized that app-based solutions, daily huddles, and messages on pin boards just don’t work. Key to goHappy’s success is enabling employers to reach 100% of their frontline employees where they already are - in their text messages. An automated feed from the employer's system of record means their active employees are always seconds away from receiving instant communication. They are able to reach all of their employees, or specific groups, with standard texts, or include video, images, links, surveys and more - all translatable to their language of choice. Founded by Shawn Boyer who also founded Snagajob - the nation’s largest marketplace for hourly work - and a team that brings over 100 years of combined frontline employee engagement experience, goHappy’s mission is to help ALL frontline workers feel more valued and connected so they can reach their full potential. With robust messaging and feedback gathering capabilities, goHappy is leading the advancement of frontline worker engagement and strives to be the best company in the world at helping employers maximize that engagement.
Supahub
supahub.com
Supahub is a free customer feedback tool to collect, manage, and prioritize feature requests. No more lost or ignored feedback. Unlike traditional methods of collecting feedback through email or chat, Supahub saves you valuable time by consolidating conversations and emails into a centralized platform. With Supahub boards, you can create a dedicated space for feedback on specific topics such as feature requests, bug reports, blog topics, and FAQs. Boards can be either public or private, enabling teams to manage feedback internally if needed. With Supahub, you can easily follow up on feedback by commenting on posts and updating their status as
Outset
outset.ai
Outset is an AI-moderated research platform designed to automate and streamline the research process with the ability to scale. Leveraging artificial intelligence, the platform can conduct and synthesize video, audio, and text interviews with a vast number of participants simultaneously. It excels in running hundreds of interviews simultaneously, probing deeper into participant responses to extract insights and understand 'why' behind the answers. The service allows for research guides to be uploaded and tailored by users, alongside the ability to recruit participants utilizing Outsets panel or integrating user's private panel partners. Offering an AI-powered synthesis of research, Outset is built to facilitate efficient discovery of insights from participant interactions by digging deep to extract details that matter the most. Valued for its speed and quality of responses, Outset offers the potential to significantly accelerate the delivery of research findings. It enables users to focus more on critical tasks such as understanding the consumer and designing products by eliminating the need for conducting countless hours of interviewing and labeling. The tools ability to eliciting detailed and specific long-form responses from users has been considered particularly helpful for understanding customer priorities.
Inari
useinari.com
An AI-powered product discovery and feedback analytics tool. Surface insights and product opportunities auto-magically. Inari surfaces customer insights and revenue generating product opportunities from your customer data auto-magically using AI. Instead of sifting through 100’s of user interviews or 1000’s of pieces of customer feedback manually, Inari automates the process of highlighting interesting quotes, identifying trends, uncovering impactful feature requests, and tying helpful prioritization metrics with features so your team can spend less time analyzing and more time building products that customers love.
Cloutly
cloutly.com
Cloutly is an all-in-one review-tech platform that helps multi-location businesses collect, measure, and manage the customer experience. From small barbershops to enterprise clients like Just Cuts, Swimart, and Home Instead, Cloutly helps marketing teams connect the dots between reviews and revenue. Although it is new to G2, it is the highest-rated reviews app on Square, and it connects with thousands of other systems like Mindbody, ClubReady, Hubspot, and Zapier. Automatically collect Google reviews, video testimonials, or reviews on 40+ other sites after a transaction using Cloutly's multi-step email + SMS review campaigns. No cookie-cutter emails; you can fully customize and personalize each step of your review campaigns with text or video. It's your chance to stand out, create an engaging customer experience, and win more reviews. Deter negative reviews and be quickly alerted to unhappy customers (in a Google-compliant way), so you aren't left uninformed or unfairly reviewed. Every Cloutly campaign offers your customers a way to seek help from you instead of blasting you online. It's all your reviews in one place—Google, Facebook, and 40+ other review sites—so you can monitor your reputation, respond to customers, and manage your reviews in one unified inbox. Discover AI-powered insights—extract customer themes and trends for your business vs. your competitors, plus leverage "Magic Response," a powerful way for businesses to generate personalized review responses in real time using artificial intelligence. And in the spirit of bringing everything together, you can display all your reviews in site-wide widgets to build trust with customers and boost conversions. Get more reviews, more trust, and more on-site conversions. Multi-language feature enabled—collect and display reviews in your native language!
Wonderflow
wonderflow.ai
Millions of product reviews are written every day. Wonderflow is the simplest AI-based solution to analyze them and turn this extremely vast stream of customer feedback into winning decisions. Wonderflow's unified VoC analytics help B2C companies extract value from consumer feedback like online reviews, support center records, and NPS. Its AI analyzes the Voice of Customers from all over the world, both from your buyers and your competitors'. The Natural Language Processing (NLP) technology then provides you with easy-to-digest insights, not complicated procedures, so that everyone in your company can access the best information in seconds. Wonderflow is frequently mentioned by leading industry research firms such as Forrester, 451 Research, Omdia, and Aragon.
Thematic
getthematic.com
Get targeted, accurate insights from your customer feedback in seconds with Thematic’s AI-powered platform. Easily transform unstructured feedback into clear, specific and actionable themes, without setup costs. Thematic makes it fast and easy to get insights that help you improve customer experience, products, and services. Thematic transforms noisy text feedback across any channel into insights to improve services, products and customer experience. They have made it easier for everyone to get customer insights and analytics, to make better decisions faster! Thematic's AI delivers a thematic analysis of feedback data at scale: it's why they are called Thematic! Its AI analysis is transparent and flexible, so you can easily guide the AI to directly answer your business questions. Use its platform to identify what matters to customers, what's driving your metrics and why. It's easy to dive into issues and quantify the impact on your metrics. Now with Thematic Answers, you can rely on Thematic's Trust layer while harnessing the power of generative AI to get high quality insights to everyone, faster.
Playvox
playvox.com
Playvox is the leading customer service agent performance optimization software. Playvox integrates with most major contact center platforms and allows teams to view, analyze, and manage their entire quality assurance process in one convenient platform. Streamline your QA process, motivate, coach, and train your agents, and empower your entire team with transparent, real-time metrics. Monitor service, measure KPIs, and finally ditch the spreadsheets.
Unless
unless.com
The mission of UNLESS is to let users interact with their devices on human terms, by turning user interfaces into a dialogue. Our conversational UI platform offers businesses an AI-driven solution that facilitates a personalized conversation with every user. This is made possible through a variety of UI components that can easily be added to any existing product without requiring technical expertise.
Remesh
remesh.ai
Remesh is an agile research platform that allows you to have a live conversation with your audience at scale, using AI to analyze and organize their responses in real-time. Gain fast, frequent, and efficient insights and make decisions with confidence. Remesh allows you to have a live conversation with your customers at scale, using AI to analyze and organize your audience’s responses in real-time. Gain fast, frequent, and efficient insights and make decisions with confidence.
Comments Analytics
commentsanalytics.com
Valuable, clear, considerable, and remarkable insights from videos, social posts, product pages unstructured text data – to help you better understand the thoughts, feelings, motivations, and decision-making processes of your customers. Comments Analytics is an AI tool that provides an in-depth analysis of unstructured text data, including sentiment analysis, comment categories, named_entities recognition, and keyword extraction. Key Benefits of CommentsAnalytics Services: 1 - Customer Insights 2 - Brand Reputation Management 3 - Product Development and Innovation 4 - Customer Experience Enhancement
Capturi
capturi.ai
Capturi is Scandinavia’s leading conversational AI software, designed to automatically analyze your company's interactions with prospects, customers and citizens. This advanced AI solution gives you unique insights that can be quickly translated into measurable value. Capturi offers three key solutions that transform customer experience into a valuable asset: Insights delivers actionable data-driven insights to help your team reach its full potential, improve customer satisfaction, boost retention, and work more efficiently. These insights also lay the groundwork for automating workflows. Assistant acts as a co-pilot for your agents, ensuring they have the right information to deliver quick and accurate responses. The Assistant understands the customer's issue and suggests the required solution so agents are well-prepared when they answer the call. AI Agent handles routine inquiries, allowing your team to focus on more complex tasks. AI Agent's responses are based on proven best practices from your past conversations. If you would like to start a conversation with our team and see the platform for a first-hand look, the door is always open, so feel free to drop by for a coffee at Ankersgade 12e, 1.tv in Aarhus C, Denmark.
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