ClickHelp

ClickHelp is a cloud-based documentation tool designed for teams to create, host, and maintain technical content such as software guides, knowledge bases, and user manuals. It offers a powerful platform for content creation, supporting various media types like images, videos, links, and tables. The app allows for customization of the reader experience with ready templates, visual settings, and CSS, ensuring a consistent look and feel across different documentation projects.

Key features of ClickHelp include single-sourcing capabilities, which enable content reuse through variables, content snippets, and conditional blocks. This functionality streamlines the documentation process by allowing writers to maintain and update content centrally. ClickHelp also supports simultaneous multi-channel publishing, allowing users to publish content in various formats such as web help, PDFs, and in-app help from a single source. This ensures consistency across different platforms and reduces the effort required for multiple outputs.

The app facilitates real-time collaboration among technical writers, subject matter experts, developers, and other stakeholders through a unified workflow. It provides tools for version control and peer reviews, enhancing teamwork efficiency. Additionally, ClickHelp offers translation management capabilities, integrating both machine and human translation resources to support multilingual documentation sites.

ClickHelp's analytics and reporting features provide insights into content performance, helping users track project readiness, team productivity, and customer engagement metrics. This data-driven approach enables continuous improvement of user manuals and documentation. The platform also supports flexible output formats, including CHM, PDF, Word, EPUB, RTF, ODT, and MHT, making it versatile for different documentation needs.

Overall, ClickHelp is designed to streamline the technical writing process, improve collaboration, and enhance the quality and accessibility of documentation across various platforms.