Beatchurn
beatchurn.com
Churn is one of, if not the hardest parts to manage for any Software-as-a-Service (SaaS) company. Having access to the right customer data is vital in your battle against churn. Beatchurn provides you and your Customer Success team with the right tools to fight revenue churn. Create a full customer 360 degree view with all your scattered customer data, in one place. Track meetings, contacts, renewal data and much more, in a single application.
Raaft
raaft.io
Raaft helps SaaS companies reduce churn and collect better feedback from customers. When your subscribers hits ‘Cancel’, Raaft steps in with a no-code retention flow. You can ask subscribers why they’re leaving, and offer custom responses to get them to stick around longer. You can also collect better feedback and get higher-quality analysis to build a better product.
Customerscore.io
customerscore.io
Customerscore.io helps SaaS businesses prevent churn and spot upsell opportunities, enabling them to grow revenue and improve customer retention. By providing actionable insights, we help companies make data-driven decisions to improve the effectiveness of their customer-facing teams. Key Benefits: * Fast Implementation: Ready-made data integrations streamline deployment * Churn Insights: A machine learning model reveals churn drivers and actionable insights * Proactive Notifications: Smart alerts highlight churn risks or upsell chances * Automated Outreach: Playbooks enable efficient, personalized customer communication Customerscore.io analyzes your user base to identify where upsell potential lies and highlight risks of churn, enabling data-driven decisions that drive growth.
SmartKarrot
smartkarrot.com
SmartKarrot allows Customer Success and Account Management teams to handle your Customer Growth (Expansion & Retention) and Scaling Growth operations efficiently (through Intelligence & Automation). 1. Built on a foundation of Augmented Intelligence, SmartKarrot proactively handles complex use cases around Expansion & Retention. Across multiple products, service lines and geographies. 2. SmartKarrot's Intense focus on Automation & Playbooks allows its customers to scale efficiently. 3. SmartKarrot's New Age Design with a PLG mindset allows for a great experience for users. 4. SmartKarrot's unlimited user packages allow its clients to become truly Customer Centric, and enables great alignment within teams.
CustomerSure
customersure.com
CustomerSure combines powerful customer experience software with our robust methodology and unparalleled support. Since 2010, we've been helping our customers gather, understand and act on the valuable insights provided to them by their own customers through feedback surveys. With powerful, intuitive software backed up by expert consultancy and support, CustomerSure helps you design and execute customer feedback processes that transform your business performance. We're trusted by businesses including Barchester Healthcare, Philips, Covéa Insurance, KK Wind, Magrabi and GBG Group, helping them to understand more about their customers, and then retain and delight them. When you start using CustomerSure, you get more than just a handful of dashboards. All our packages include: - Our fully-featured, easy-to-use customer feedback software - A proven survey methodology to drive measurable results - Unparalleled support from CSAT and customer feedback experts If you’d like to see CustomerSure’s award-winning approach in action, contact us for a Free Pilot Project. We’ll help you design and run a short, live test to show you exactly how everything works and prove the real impact our approach has on your customers - and your business.
Juno Journey
junojourney.com
Juno Journey is a personalized employee development platform providing businesses with the tools to engage their people and empower them to grow professionally by how they - onboard, enable, develop, and retain them throughout the employee life cycle. Juno Journey is the LMS that the world’s fastest-growing companies use to create learning and development programs that employees and partners love – and that drive bottom-line impact. Only Juno Journey enables L+D teams to seamlessly integrate relevant external content from 100+ platforms into development paths for each individual employee, and to easily track and manage learning journeys company-wide. The result is L+D teams that spend less time managing software, employees who are more engaged, and companies that win in the global tech economy. High-growth companies partner with Juno Journey to grow, engage, upskill, and retain their workforce at a fraction of the time and cost of traditional learning solutions.
Velaris
velaris.io
Velaris is the all-in-one customer platform that helps you position customers for success and sets your operational cadence in place. Understanding your customers has never been this easy, or, dare we say it, fun.
Upollo
upollo.ai
Knowledge is everything – get a full 360° view of your prospects. Upollo analyzes everything your users have done in the past in order to give you actionable insights. Upollo accelerates subscription business growth by predicting who is going to churn, convert, expand and why. They analyze over half a billion dollars in subscription revenue, billions of events for tens of millions of users and provide these internet scale learnings to subscription businesses all over the globe. Customer success teams use Upollo to find and act on churn before it happens and identify expansion opportunities, sales and marketing teams use it to find the right opportunities and how to turn them into additional revenue.
Spyglaz
spyglaz.ai
Spyglaz AI is an innovative sales growth platform designed specifically for the life and annuity insurance sector. Its platform empowers carriers by optimizing their relationships with key distribution partners, including agents, advisors, and Independent Marketing Organizations (IMOs). With a focus on maximizing sales and retention, Spyglaz AI uses advanced technology to deliver insights that drive growth. At Spyglaz AI, it recognizes the critical importance of identifying and retaining top producers in a highly competitive market. Its platform not only predicts which top producers might be at risk of leaving but also uncovers emerging talent, ensuring that carriers can strategically invest in the right relationships at the right time. Additionally, it helps carriers understand sales velocity, discover new agents and advisors, and gain deep insights into agents' books of business, all of which enhance their ability to build and maintain successful relationships. By harnessing the power of data, it provides carriers with the tools they need to streamline operations and enhance profitability. Its enterprise web application platform allows insurers and their sales teams to create curated lists using AI and manage follow-up with their distribution partners through a simple yet powerful interface. On the backend, it has the capability to ingest large amounts of data and run machine learning models in seconds. Its scalable and configurable architecture ensures a flexible and responsive experience for all users. Whether you're looking to safeguard your most valuable relationships or discover the next generation of top producers, Spyglaz AI is your trusted partner in achieving sustainable sales growth. Its commitment to innovation and deep understanding of the life and annuity insurance industry sets it apart, making it the go-to solution for carriers looking to excel in today's dynamic market.
Rupert
hirupert.co
Rupert is a GenAI, no-code signal-to-playbook solution for GTM teams looking to transition to a one-to-many, proactive operation. Rupert enables the distribution of predictive, timely, personalized, and actionable account-level signals for top of funnel, conversion, and upsell opportunities, churn risks, and user activation issues. Its core technology allows it to be the most advanced and the first data warehouse-native monitoring and alerting solution for downstream use cases. It utilizes proprietary semantic classification, signal enrichment, anomaly detection, root cause analysis capabilities, and more. As the only data warehouse-native signal-to-playbook solution, Rupert allows its customers to easily predict and track in real time signals across the entire customer 360 data–product usage, CRM, support, financial data, and more. With strong integrations with operational GTM tools (e.g. Salesforce, Outreach, etc.), Rupert enables teams to capitalize on these personalized signals with signal-triggered playbooks–think “Workato/Zapier on top of signals.” By working Rupert’s predictive signals and playbooks, GTM teams can replace the failing dependency on the lagging, over-aggregated health scores to prioritize lead/customer engagements and tasks. GTM leadership and ops teams get full visibility into how SDRs/AMs/CSMs/etc are following, executing, and capitalizing on their signals and playbooks. This allows them to easily experiment and find the signals and playbooks that best impact ToFu, New ARR, Expansion, and Retention KPIs, as well as better manage their proactive GTM teams.
IrisAgent
irisagent.com
IrisAgent is a leader in customer support automation with AI-powered answers, tagging, and workflows that can help boost agent productivity and speed up Mean Time To Resolution (MTTR). Get started in just a few minutes with an AI that self-learns and scales with your needs. It takes simple, repetitive tickets off the support team’s plate, but it’s more than just a chatbot. Unlike other players in this space, it takes a 360-degree view of customer support operations, leveraging product and user context to gain meaningful insight into the ‘why’ behind tickets associated with bugs, performance issues, and outages to create support workflows and recommend operational improvements. IrisAgent delivers proactive customer support with AI-powered alerting, automated resolution of common tickets, and correlation of support tickets and product issues. IrisAgent’s AI-powered support solution reduces support ticket resolution time by 45%, improves agent performance, and enhances communications between agents, customers, and internal technical teams to reduce escalations by 60%. It proactively discovers trending issues instead of waiting for customers to report them. Key features: 1. Data integration and automated workflows 2. AI-powered issue discovery and triaging 3. Auto-tagging and correlation of tickets, alerts & bugs 4. Automated revenue and customer sentiment impact analysis
Churn Solution
churnsolution.com
Churn Solution facilitates client retention. In a few days, your revenue will rise dramatically. Connect your networks, personalize cancelation flows, evaluate client experiences for optimization, and begin monitoring and reducing churn. Churn Solution prepares your business for every possible customer outcome. Start retaining customers in a matter of days and watch your revenue spike. To start managing and decreasing churn, connecting your networks, customize cancellation flows, analyze the data and review customer experiences for optimization.
Churned
churned.io
Churned is the specialist in churn prevention, upselling, and reactivation. By taking a data-driven approach, it provides organizations with the tools to prevent churn from happening and insights to utilize upsell possibilities. Most Customer Success and Retention management tools promise data-driven solutions. But in reality, there are a few dominant limitations. In most cases, "data-driven" actually means "rule-based" solutions built on "gut feelings." Churned offers the opposite: an AI-based customer success solution without limitations. The Churned AI Engine transforms data into actionable retention strategies, CLV drivers, and upsell machines. It helps its customers generate more revenue through their customers.
Ascendo AI
ascendo.ai
Hire your first AI Service technician and AI Technical Support Engineer who will work with you like your teammate and coworker. 60% of the Operating budgets for B2B Product Companies is Support and Service. Product technical support is complex requiring engineers and technicians consistent onboarding, training. Most knowledge is with Experts and when attrition happens, knowledge is lost! Over 40% of Engineer's time goes in creating knowledge. Budgets are locked and teams are looking for every way to scale with quality. Ascendo AI teammates are Human aligned, self learning, measure themselves in quality, speed, accuracy and are trained for these industries - High Tech, Medical Devices, Energy, Utilities and Industrial Equipment. Companies like Infinera, Teradata, EDF Renewables, GE Healthcare and many more use Ascendo to bring quality and consistency with scale! Ascendo offers Knowledge first AI teammates for B2B complex service and support teams. These AI teammates enable technical and field support engineers and their teams provide superior Support Experience. AI teammates automate and enhance every step of the complete product support journey experience working alongside humans. It behaves like an expert in their back pockets across customer journey workflows.
Frame AI
frame.ai
Frame AI is how the world's largest companies proactively unlock the hidden value of their data with Flow Trigger Augmented Generation (STAG). STAG, pioneered by the PhD-led team at Frame AI, applies generative data analytics to complex natural language. The Frame AI platform synthesizes predictive signals into workflow triggers across systems, enabling organizations to orchestrate and activate unstructured data for the first time. The Frame AI platform is designed for proactivity. Instead of waiting for user queries like RAG-based chatbots, for example, OpenAI, STAG continuously monitors in-flow communication to proactively mitigate risks and generate revenue opportunities across business teams. Frame AI is a strategic partner for AI data infrastructure. We work with partners and customers from identifying use cases to refining implementation, leveraging decades of experience building flexible, durable AI solutions that enrich automation and deepen human understanding. Our Enterprise API works with existing systems to enable any team to benefit from every customer conversation. The Frame AI platform drives efficiency and LTV by: • Proactively highlight costs and opportunities long before they appear in structured data analysis. • Enrich automation and decision making with the root causes behind customer propensities and behaviors. • Extract customer characteristics and insights from first-party data to drive revenue strategies. • Identify cost drivers across the business. • Decentralize data and empower cross-functional stakeholders with standardized documentation and insights. • Scale the value of your total data investment by orchestrating ideas and triggers across business teams.
SuccessGuardian
successguardian.in
SuccessGuardian is a Customer Success Company with a mission to build a world where businesses thrive on meaningful connections, where every customer becomes a lifelong partner. Imagine a world where every customer feels heard, valued, and truly understood. That's the world we're creating. SuccessGuardian's solutions helps you to anticipate needs, drive engagement, and turn satisfied customers into brand advocates. SuccessGuardian's vision is to be the driving force behind your success, empowering you to exceed your goals and create a legacy of satisfied customers. SuccessGuardian is designed to make the way businesses connect with and support your valued customers Easier, Faster and Better.
StepFunction
stepfunction.ai
StepFunction is a growth solution for SaaS. All SaaS providers deal with churn and retention issues. Its AI solution: 1) Predicts customers likely to churn 2) Pinpoints optimal customer targets 3) Provides proactive warnings 4) Recommends actions for retention StepFunction empowers your CSMs to become proactive with growth predictions and action recommendations.
Partenero
partenero.com
We are a Customer Success Management platform focused on helping Customer Success teams identify growth opportunities, reduce churn and improve the customer experience.
EverHelp
ever-help.com
Customer service outsourcing team with a data-driven approach. EverHelp is an industry-leading provider of customer service solutions. Its dedicated team members are committed to empowering businesses to provide remarkable customer service. EverHelp's mission is to transform outsourced customer service and debunk the myth that outsourcing means inferior service. EverHelp serves as our customers' most reliable business partner, enabling them to forge enduring bonds with their clients. EverHelp's vision is to create meaningful connections between companies and their customers. EverHelp's customer outsourcing team is here to support your clients 24/7, allowing you to focus on scaling up your business. EverHelp’s journey began in 2019, and along the way, we've successfully launched over 100+ projects. EverHelp's coworkers have expertise in various industries, from startups to SaaS companies. EverHelp's services include: * Customer Support Operations * Back Office Support * Mobile App Support * Technical Support * Sales Support EverHelp provides your with comprehensive support solutions that address their needs and go above and beyond your expectations.
Churn Assassin
churnassassin.com
Churn Assassin leverages sophisticated behavioral analysis through powerful machine learning and AI to deliver an industry’s unparalleled early detection and warning signals for SaaS companies, identifying clients who are showing signs of churn, very often, even before the client is thinking about cancelling. Churn Assassin helps B2B SaaS companies retain more customers by identifying churn risks before you escalate. Its platform monitors over 330 churn behaviors and provides real-time, actionable insights to empower customer success teams to proactively reduce churn and drive retention. With Churn Predictions, you can detect customers likely to churn up to 6 months in advance. By analyzing behavioral patterns and usage data, this feature enables timely interventions that save at-risk accounts. The Churn Behaviors & Signals dashboard offers early warnings by highlighting key churn indicators such as declining usage or engagement trends. Armed with this data, customer success teams can act quickly to re-engage and retain clients. Churn Assassin's Daily Target List simplifies churn management by showing new churn predictions, highlighting inactive accounts, and tracking upcoming renewals. This allows you to focus on high-risk customers and maximize retention efforts. Easy to implement and simple to use, Churn Assassin’s plug-and-play snippet starts delivering insights right after deployment—helping you stop churn in its tracks.
Centriam
centriam.com
B2C companies face unprecedented pressure to retain customers. Increased competition, lower barriers to switching, and less differentiation between brands are just a few of the reasons why. Centriam helps B2C retention-focused companies: - reduce customer churn with technology designed to manage retention, - break down silos that prevent effective organization-wide retention programs, - and get visibility into customer behavior and its drivers. Centriam is the only enterprise customer success platform that helps retention-focused B2C companies reduce churn and optimize customer base management.
RetainSense
retainsense.com
Reduce churn, predict customer behavior, and boost revenue with our all-in-one tool. RetainSense equips your CSMs with the insights and automation they need to proactively manage customer satisfaction and drive growth.
Reef.ai
reef.ai
Reef.ai is an AI-powered customer data, scoring, and recommendation platform. They transform customer data into NRR with AI-led customer scores optimized for specific revenue outcomes. Reef leverages machine learning to deliver Outcome-Based Scoring, AI-led customer scores optimized for specific revenue outcomes. Customer scoring isn’t about health, it’s about driving revenue outcomes. General health scores are a black box: inaccurate, hard to action, and lacking the data history to be effective. Outcome-based scores optimized for revenue outcomes like churn, downgrade, cross-sell, or upsell with renewal are clearly actionable and your impact on revenue can be measured. - Data Connectivity: Reef seamlessly connects your customer data and builds history to optimize your data for scoring - Advanced ML Scoring: Reef applies proven ML scoring models optimized for the revenue outcome you want to improve - Notifications & Playbooks: Reef delivers precise recommendations to your teams to engage the right customer at the right time - Track Follow Through: Reef tracks the actions your team takes (or not) as a result of the notifications - ROI Reporting: Reef calculates playbook ROI so you know the impact of actions on your outcome metrics
Intelo.ai
intelo.ai
Intelo.ai delivers AI-powered agents tailored for Customer Success, Sales, and Planning & Allocation, empowering businesses to unlock value from your data. Integrating seamlessly with CRMs like HubSpot and Salesforce, its AI agents generate actionable insights to enhance customer engagement, drive sales growth, and optimize resource allocation. By automating critical workflows, Intelo’s solutions free teams to focus on strategic initiatives that accelerate growth and improve efficiency. Intelo.ai serves industries like technology and retail, each with unique needs. In technology, Intelo enhances Customer Success by identifying relevant use cases and KPIs, ensuring teams are aligned and prepared from the first sales call to implementation. Intelo.ai's agents also help uncover upsell opportunities and track customer engagement, enabling proactive support and lasting relationships. For retail, its agents streamline planning and inventory, helping businesses meet demand accurately and efficiently. Intelo simplifies complex data challenges, enabling companies to achieve scalable success and sustained growth.
Skalin
skalin.io
Skalin helps B2B SaaS better onboard, engage and grow their customers with its 360° view, AI-powered Health Scores and powerful automation capabilities. Main Features: → Opportunities & threats in a single 360° Customer view → Health score to prevent churn and boost upselling → Smart alerts for shifting from reactive to proactive → Playbooks for delivering Success at scale
Hook
hook.co
Hook accurately predicts revenue growth from your customers. They use data science to identify your highest value customers, how to keep your and maximise revenue. They do this by mapping out risk or upsell opportunity with automated engagement results for every customer. With predictive machine learning, they help growth teams take the guesswork out of your day to day - and focus on spending your time where it matters. Ramp up quality engagement, stop guessing what works and own your NRR.
Churn360
churn360.com
Churn360 is a data-driven AI customer success platform that helps SaaS businesses reduce churn and increase the lifetime value of Customers. Churn360 combines customer’s data that is spread across multiple SaaS products like CRM, Helpdesk, Billing software, etc. All these data are consolidated into a single dashboard that is easy to use and convenient for your customer success managers to get a 360-degree view of the customer. Churn360 also provides features like playbook automation, customer onboarding, customer journey mapping and tracking, surveys to effectively assist the customers in various circumstance leading to reduced customer churn and thus increase retention.
Custify
custify.com
Custify is a customer success platform designed for your B2B SaaS business. It helps you better meet customers' needs, reduce churn and increase lifetime value. You can see in-product usage insights as well as data from CRM, support, billing, and other systems in one place. Relevant customer success KPIs and client interactions are displayed in an easy-to-understand dashboard. Custify also identifies clients that get stuck during onboarding, those whose trial is about to expire, and those whose usage has decreased. This lets customer success managers reach out proactively and efficiently. It has a sophisticated automation engine built in for low-touch workflows, as well.
ZapScale
zapscale.com
ZapScale is the easiest Customer Success Platform for B2B SaaS companies to help them reduce churn, improve retention and increase upsell. ZapScale is the only Customer Success platform that provides: * The deepest, most comprehensive customer health scoring with pre-built 40 KPIs to track customer, user, and overall business health * 50 pre-built automated playbooks to run CS ops that take months to set up in other products * Zero-code customer outcome tracking with a DIY on-screen outcome mapping tool * Fastest 1-day onboarding that takes weeks for other products ZapScale helps drive customer centricity by providing unlimited user access to the platform so businesses can onboard their CS team and other department stakeholders to contextually collaborate on each customer problem.
VOZIQ
voziq.ai
VOZIQ AI offers cloud-based machine learning and big data analytics solutions to quickly uncover breakthrough customer churn intelligence from millions of customer interactions and historical records. VOZIQ AI offers a unique synergy of technology, built-in intelligence operationalization, and on-demand professional support, that guarantees consistent and demonstrable customer retention gains. VOZIQ Leverages the combined power of machine learning, advanced text analytics, and a cloud-based plug’n’play solution, to identify and retain your high-risk and high-value customers. Many reputed companies are working with VOZIQ to achieve specific business objectives like improving customer experience, boost retention rates, reducing the cost to serve, increasing sales & marketing effectiveness, reducing customer churn, and boost revenue.
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