Page 4 - Top Centriam Alternatives

SentiSum

sentisum.com

SentiSum turns every customer feedback into clear, easy-to-use insights. It scans, analyzes, and alerts you to issues instantly, so you can keep customers happy and build a stronger brand. It is on a mission to end the tiresome manual analysis and reporting process, providing your team with automated and ready-to-use insights at your fingertips. SentiSum integrates with all data channels within your enterprise, including voice calls, allowing it to analyze large volumes of data easily. Its advanced Natural Language Processing (NLP) technology supports over 100 languages, ensuring no customer's voice goes unheard. With SentiSum, you can convert one-time customers into lifetime advocates, maximizing customer value and organic growth. Its generative AI user interface makes it simple to navigate through complex data, enabling confident decision-making and an improved customer experience.

Frame AI

frame.ai

Frame AI is how the world's largest companies proactively unlock the hidden value of their data with Flow Trigger Augmented Generation (STAG). STAG, pioneered by the PhD-led team at Frame AI, applies generative data analytics to complex natural language. The Frame AI platform synthesizes predictive signals into workflow triggers across systems, enabling organizations to orchestrate and activate unstructured data for the first time. The Frame AI platform is designed for proactivity. Instead of waiting for user queries like RAG-based chatbots, for example, OpenAI, STAG continuously monitors in-flow communication to proactively mitigate risks and generate revenue opportunities across business teams. Frame AI is a strategic partner for AI data infrastructure. We work with partners and customers from identifying use cases to refining implementation, leveraging decades of experience building flexible, durable AI solutions that enrich automation and deepen human understanding. Our Enterprise API works with existing systems to enable any team to benefit from every customer conversation. The Frame AI platform drives efficiency and LTV by: • Proactively highlight costs and opportunities long before they appear in structured data analysis. • Enrich automation and decision making with the root causes behind customer propensities and behaviors. • Extract customer characteristics and insights from first-party data to drive revenue strategies. • Identify cost drivers across the business. • Decentralize data and empower cross-functional stakeholders with standardized documentation and insights. • Scale the value of your total data investment by orchestrating ideas and triggers across business teams.

Artiwise

artiwise.com

Artiwise is an AI-Powered Voice of the Customer platform that drives sustainable customer satisfaction. By comprehensively analyzing call center conversations, surveys, live chats, social media interactions, reviews, and support tickets, Artiwise converts customer feedback into actionable customer insights and effective strategies. This holistic approach provides a 360-degree view of actionable insights in real time, ensuring sustainable customer satisfaction for businesses. The foundation of Artiwise's holistic approach lies in root-cause analysis to identify key issues and sentiment analysis to gauge customer emotions. This enables businesses to make informed and strategic decisions. Artiwise goes beyond traditional solutions, providing businesses with the tools to maximize customer satisfaction and build lasting customer relationships. Artiwise provides customer satisfaction; • by increasing Customer Experience with holistic approach • by conducting VoC analysis through Artificial Intelligence • by prompting strategic decision making in customer management

Clootrack

clootrack.com

Clootrack, an AI-enabled patented customer experience analytics platform, helps brands understand the underlying 'WHY' behind customer interactions. Its technology excels at processing vast amounts of unstructured data, eliminating noise, and conducting real-time analysis to deliver actionable consumer insights. By leveraging Clootrack's capabilities, a brand can make rapid, customer-focused decisions that transform critical areas such as customer acquisition strategies, new product development, market expansion, and purchase frequency. Trusted by top brands globally, Clootrack is instrumental in enhancing customer acquisition, driving product innovation, reducing customer churn, and achieving competitive differentiation. Discover the power of informed decision-making and unparalleled customer insights with Clootrack."

Enterpret

enterpret.com

Enterpret is a platform that automatically aggregates user feedback from various sources such as support requests, app store reviews, NPS surveys, social media comments, etc., and analyzes it using NLP to quantify all of your qualitative feedback. Enterpret helps product and customer teams turn customer feedback into product growth and revenue by centralizing and analyzing customer feedback at scale using machine learning technology. Its advantage is that its adaptive AI models are tailored to each customer's feedback architecture, helping deliver precise, relevant, and granular insights. Enterpret is the only product building custom natural language processing models for each customer, which helps unify all customer feedback from every channel across all teams (surveys, support, social, sales, and more). Its machine learning models then automatically tag, categorize, and uncover customer insights that help product organizations build more strategically with the insights they need to drive revenue. It is solving complex problems in API design, analytics UI/UX, and natural language processing, pushing the envelope of what's possible by applying first principle thinking.

Canvs AI

canvs.ai

Canvs AI is a the leading insights platform designed to transform open-ended consumer feedback into actionable business intelligence through advanced AI text analysis. This innovative solution empowers organizations to harness the wealth of information contained in qualitative data, enabling them to make informed decisions that drive business growth and enhance customer satisfaction. The platform is particularly valuable for brands seeking to gain a deeper understanding of their consumers' sentiments, preferences, and behaviors. By targeting industries such as retail, entertainment, and consumer goods, Canvs AI serves a diverse audience, including marketing teams, product managers, and customer experience professionals. These users benefit from the platform's ability to analyze large volumes of unstructured feedback quickly and efficiently, allowing them to identify trends and insights that would otherwise be time-consuming and costly to uncover. Canvs AI stands out in its category through its unique features that streamline the analysis process. The platform employs advanced natural language processing (NLP) techniques to interpret and categorize consumer feedback, transforming it into structured data that can be easily analyzed. This capability not only accelerates the time-to-insights but also significantly reduces the costs associated with traditional market research methods. Users can quickly generate reports and visualizations that highlight key themes and sentiments, facilitating data-driven decision-making. The platform's intuitive interface and generative AI research assistant make it accessible for users with varying levels of technical expertise, ensuring that teams can leverage its capabilities without extensive training or technical expertise. Additionally, Canvs AI's customizable features enable organizations to tailor the analysis to their specific objectives, ensuring that the insights generated are relevant and actionable. By utilizing Canvs AI, businesses can deepen their understanding of consumer feedback, ultimately leading to improved products, services, and customer experiences. The platform's advanced AI text analysis not only enhances the efficiency of data processing but also empowers organizations to stay ahead of market trends, making it an essential tool for any brand looking to thrive in a competitive landscape.

ClientZen

clientzen.io

Feedback analytics software that automatically tags customer feedback for SaaS product teams to easily manage their roadmaps. ClientZen is the first customer experience platform that delivers sentiment analysis, & NPS data for all types of digital agencies. * Reduce the chances of client escalations * Get expectations management coaching * Increase team retention

Market Force

marketforce.com

Market Force Information (Market Force) provides location-level customer experience management solutions to protect your brand's reputation, delight customers, and make more money. Founded in 2005, it continues to grow its global presence with offices in the United States, Canada, the United Kingdom, France, and Spain. It is proud to serve over 350 clients ranging from Fortune 10 brands to emerging brands with high growth potential. Its clients' success is its own, and with that comes a deep commitment to helping each client optimize growth for every location.

Hello Customer

hellocustomer.com

Hello Customer is an AI-powered Voice of Customer platform to collect, centralize and analyze feedback at scale, prioritize actions and take business critical decisions with confidence. -Collect feedback with Hello Customer or connect with other feedback sources -Powerful feedback analysis with the highest precision and deepest level of detail, out of the box and in real-time. -Launch your feedback program in weeks, not months -Enrich and segment your data -Leverage actionable customer insights in no time

CX Index

cxindex.com

CX Index is a Voice of the Customer solution. CX Index has a range of sophisticated tools that enable customers to listen to feedback across multiple channels, including social media. It then delivers industry-leading results by connecting feedback with a broad spectrum of data sources to deliver those outcomes.

Feedbackly

feedbackly.com

Feedbackly is the only customer feedback software that measures how a customer's emotions impact business results. This all-in-one feedback tool generates measurable revenue, insight, and covers all steps of the customer journey with multichannel feedback services. Founded in Helsinki, Finland in 2012, Feedbackly now helps customers in over 500 cities around the world on their journey to become global leaders in customer experience. Its intuitive feedback management, analytics, marketing, and sales tools enable you to listen to customers directly, upsell, and improve their experience in real-time. Feedbackly has helped hundreds of businesses worldwide keep their customers happy. It can deliver business results to smile about, too.

DropThought

dropthought.com

DropThought’s Instant Feedback Platform empowers companies, brands, and marketers to engage with their customers and employees in real-time to gather, respond, and analyze feedback that leads to improved experiences and higher satisfaction and Net Promoter Scores. Instant feedback can be gathered through DropThought in three ways: via its mobile app, embedded API integrations, and on-site using tablet devices. DropThought’s Analytics Dashboard and Manager mobile app can instantly notify managers and brands to feedback reported in the moment, to enable immediate responses, insights, and resolution. DropThought’s text analytics solution allows businesses to see customer experience metrics over time and quickly identify opportunities to improve. Companies can also easily select and promote customers’ positive instant feedback on social channels.

Zonka Feedback

zonkafeedback.com

Zonka Feedback Customer Experience Management Platform is tailor-made for small businesses and enterprises to capture and analyze Employee & Customer Feedback across all touchpoints, improve experiences, and accelerate business growth. Zonka’s Customer Experience Management (CEM) Platform is changing the way businesses around the globe capture, understand, and manage feedback and experience for customers, patients and employees. Zonka CX Management Software captures experiences and feedback at all touchpoints including in-person, offline, online, email, and SMS, and provides a space for active listening. Coupled with in-the-moment, real-time feedback reporting, insights, and trends, companies use Zonka CX Platform to drive result-oriented actions to improve Customer Experience and Close the Feedback Loop. With Zonka CX Management Platform, businesses can identify at-risk customers, resolve issues, reduce churn, turn detractors and passives into promoters and create amazing experiences, leading to better business outcomes and satisfied customers. Core Features Include: - Quick to Setup, Easy to Use - Designed for Customer & Employee Feedback - NPS, CES 2.0 & CSAT Scores - Feedback Management, Close the Loop - Real-time Reporting, Alerts, and Digest - Multilingual Feedbacks & Surveys - Multi-Chain, Location Management - APIs, Web Hooks and Integrations

SMG

smg.com

SMG is an enterprise-level experience management (XM) provider that offers a software with a service (SwaS) solution—uniquely combining technology with hands-on professional services to help organizations generate new revenue, grow existing revenue, reduce churn and detractors, and drive operational efficiencies. By delivering insights across the enterprise and measuring experiences at every touchpoint, our differentiated partnership model helps clients change the way they do business.

XEBO.ai

xebo.ai

Experience a new era in AI-Powered Management with XEBO.Ai. XEBO.Ai is dedicated to reshaping customer engagement and harnessing AI's power for a holistic experience. Embrace innovation and dive into growth! XEBO.ai, AI-powered Experience Management solution that provides best-in-class solutions for Customer Experience, Employee Experience and Digital Research. XEBO.Ai’s award-winning Experience Management platform is a market leader in helping businesses listen, analyze, and make informed decisions. With a belief in turning data into action, XEBO.Ai helps businesses collect feedback from all channels to drive tremendous success. XEBO.Ai has helped businesses across the globe scale their customer experience, employee experience, and conduct in-depth market research. With innovative solutions such as video feedback and AI-powered surveys and analysis, XEBO.Ai provides access to micro insights, thus elevating the experiences customers have. Founded in 2018, XEBO.Ai has spent over 6 years working with the industries that impact our everyday lives. From the retail sector to government and healthcare, XEBO.Ai has been on a mission to bring connection and empathy to the forefront of business.

eTrusted

etrusted.com

eTrusted is a comprehensive platform for Experience Management that specializes in collecting, analyzing, managing, advertising, and optimizing customer and employee feedback. It offers a range of solutions tailored to enhance customer experiences across various industries, including automotive, banking, B2B, retail, energy, and insurance.

Mopinion

mopinion.com

In order to succeed in a more complex and digitising world, you'll need a helping hand when it comes to finding out exactly what your customers want and need. We provide you with an all-in-one user feedback solution that makes difficult decision-making easy across all your digital touchpoints (web, mobile and email). Join over 250+ enterprises with forward-thinking digital teams such as Ahold, Colgate-Palmolive, DHL, KLM, Vodafone, Scania, TomTom, and many more. At Mopinion we provide you with an All-in-One User Feedback Software that enables your digital team to act across all digital touchpoints (web, mobile, email). Mopinion empowers its users to create customisable online feedback forms (including various CX metrics such as NPS, CES, and CSAT) and trigger them based on rules such as mouse movement, time on page, exit intent and much more. It also includes comprehensive visualisation in customisable dashboards as well as text analysis and smart labeling capabilities. To act upon feedback or collaborate among members of your digital team, users can make use of proactive alerts, role-based views and connect to PM tools such as Trello or Asana. - Customisable feedback forms - Real-time statistics - API integrations - Various CX metrics - Text analytics - Advanced reporting capabilities - Fully Customisable Dashboard Grid - Unlimited Dashboards - Conversational Feedback: a combination of chat technology with the simplicity of our feedback form builder which allows you to build two-way conversations. - Feedback Translations (Enterprise package only)

Glassbox

glassbox.com

Glassbox is the premier provider of AI-fueled customer intelligence solutions, working with the world’s smartest digital brands to revolutionize the way companies engage and connect with their customers online. Purpose-built for the enterprise, Glassbox securely captures data across infinite digital interactions to understand the root causes behind customer behaviors, transforming data into decisions so brands can act in mere minutes. Customers across industries and geographies, including Marriott Hotels & Resorts, Quicken, Inc., Credit.com, Danone, L’Oreal, Nestle, Ace Hardware, Air Canada, and 60% of the largest U.S.-based banks, choose Glassbox to translate deep customer insights into enhanced digital experiences, leading to improved brand loyalty, conversions and revenue.

SuccessGuardian

successguardian.in

SuccessGuardian is a Customer Success Company with a mission to build a world where businesses thrive on meaningful connections, where every customer becomes a lifelong partner. Imagine a world where every customer feels heard, valued, and truly understood. That's the world we're creating. SuccessGuardian's solutions helps you to anticipate needs, drive engagement, and turn satisfied customers into brand advocates. SuccessGuardian's vision is to be the driving force behind your success, empowering you to exceed your goals and create a legacy of satisfied customers. SuccessGuardian is designed to make the way businesses connect with and support your valued customers Easier, Faster and Better.

StepFunction

stepfunction.ai

StepFunction is a growth solution for SaaS. All SaaS providers deal with churn and retention issues. Its AI solution: 1) Predicts customers likely to churn 2) Pinpoints optimal customer targets 3) Provides proactive warnings 4) Recommends actions for retention StepFunction empowers your CSMs to become proactive with growth predictions and action recommendations.

Partenero

partenero.com

We are a Customer Success Management platform focused on helping Customer Success teams identify growth opportunities, reduce churn and improve the customer experience.

EverHelp

ever-help.com

Customer service outsourcing team with a data-driven approach. EverHelp is an industry-leading provider of customer service solutions. Its dedicated team members are committed to empowering businesses to provide remarkable customer service. EverHelp's mission is to transform outsourced customer service and debunk the myth that outsourcing means inferior service. EverHelp serves as our customers' most reliable business partner, enabling them to forge enduring bonds with their clients. EverHelp's vision is to create meaningful connections between companies and their customers. EverHelp's customer outsourcing team is here to support your clients 24/7, allowing you to focus on scaling up your business. EverHelp’s journey began in 2019, and along the way, we've successfully launched over 100+ projects. EverHelp's coworkers have expertise in various industries, from startups to SaaS companies. EverHelp's services include: * Customer Support Operations * Back Office Support * Mobile App Support * Technical Support * Sales Support EverHelp provides your with comprehensive support solutions that address their needs and go above and beyond your expectations.

Churn Assassin

churnassassin.com

Churn Assassin leverages sophisticated behavioral analysis through powerful machine learning and AI to deliver an industry’s unparalleled early detection and warning signals for SaaS companies, identifying clients who are showing signs of churn, very often, even before the client is thinking about cancelling. Churn Assassin helps B2B SaaS companies retain more customers by identifying churn risks before you escalate. Its platform monitors over 330 churn behaviors and provides real-time, actionable insights to empower customer success teams to proactively reduce churn and drive retention. With Churn Predictions, you can detect customers likely to churn up to 6 months in advance. By analyzing behavioral patterns and usage data, this feature enables timely interventions that save at-risk accounts. The Churn Behaviors & Signals dashboard offers early warnings by highlighting key churn indicators such as declining usage or engagement trends. Armed with this data, customer success teams can act quickly to re-engage and retain clients. Churn Assassin's Daily Target List simplifies churn management by showing new churn predictions, highlighting inactive accounts, and tracking upcoming renewals. This allows you to focus on high-risk customers and maximize retention efforts. Easy to implement and simple to use, Churn Assassin’s plug-and-play snippet starts delivering insights right after deployment—helping you stop churn in its tracks.

Beatchurn

beatchurn.com

Churn is one of, if not the hardest parts to manage for any Software-as-a-Service (SaaS) company. Having access to the right customer data is vital in your battle against churn. Beatchurn provides you and your Customer Success team with the right tools to fight revenue churn. Create a full customer 360 degree view with all your scattered customer data, in one place. Track meetings, contacts, renewal data and much more, in a single application.

RetainSense

retainsense.com

Reduce churn, predict customer behavior, and boost revenue with our all-in-one tool. RetainSense equips your CSMs with the insights and automation they need to proactively manage customer satisfaction and drive growth.

Reef.ai

reef.ai

Reef.ai is an AI-powered customer data, scoring, and recommendation platform. They transform customer data into NRR with AI-led customer scores optimized for specific revenue outcomes. Reef leverages machine learning to deliver Outcome-Based Scoring, AI-led customer scores optimized for specific revenue outcomes. Customer scoring isn’t about health, it’s about driving revenue outcomes. General health scores are a black box: inaccurate, hard to action, and lacking the data history to be effective. Outcome-based scores optimized for revenue outcomes like churn, downgrade, cross-sell, or upsell with renewal are clearly actionable and your impact on revenue can be measured. - Data Connectivity: Reef seamlessly connects your customer data and builds history to optimize your data for scoring - Advanced ML Scoring: Reef applies proven ML scoring models optimized for the revenue outcome you want to improve - Notifications & Playbooks: Reef delivers precise recommendations to your teams to engage the right customer at the right time - Track Follow Through: Reef tracks the actions your team takes (or not) as a result of the notifications - ROI Reporting: Reef calculates playbook ROI so you know the impact of actions on your outcome metrics

Akita

akitaapp.com

Akita is an innovative Customer Success Management platform that helps businesses nurture, retain, and grow their customer base. We connect the cloud-based software-as-a-service applications business use and aggregate data in real-time. This allows us to provide Customer Success Managers with a comprehensive history of their customer relationships spanning every department in their organization. Customizable, intelligent alerts based on this data will help businesses optimize their account retention and expansion processes.

Raaft

raaft.io

Raaft helps SaaS companies reduce churn and collect better feedback from customers. When your subscribers hits ‘Cancel’, Raaft steps in with a no-code retention flow. You can ask subscribers why they’re leaving, and offer custom responses to get them to stick around longer. You can also collect better feedback and get higher-quality analysis to build a better product.

Customerscore.io

customerscore.io

Customerscore.io helps SaaS businesses prevent churn and spot upsell opportunities, enabling them to grow revenue and improve customer retention. By providing actionable insights, we help companies make data-driven decisions to improve the effectiveness of their customer-facing teams. Key Benefits: * Fast Implementation: Ready-made data integrations streamline deployment * Churn Insights: A machine learning model reveals churn drivers and actionable insights * Proactive Notifications: Smart alerts highlight churn risks or upsell chances * Automated Outreach: Playbooks enable efficient, personalized customer communication Customerscore.io analyzes your user base to identify where upsell potential lies and highlight risks of churn, enabling data-driven decisions that drive growth.

Intelo.ai

intelo.ai

Intelo.ai delivers AI-powered agents tailored for Customer Success, Sales, and Planning & Allocation, empowering businesses to unlock value from your data. Integrating seamlessly with CRMs like HubSpot and Salesforce, its AI agents generate actionable insights to enhance customer engagement, drive sales growth, and optimize resource allocation. By automating critical workflows, Intelo’s solutions free teams to focus on strategic initiatives that accelerate growth and improve efficiency. Intelo.ai serves industries like technology and retail, each with unique needs. In technology, Intelo enhances Customer Success by identifying relevant use cases and KPIs, ensuring teams are aligned and prepared from the first sales call to implementation. Intelo.ai's agents also help uncover upsell opportunities and track customer engagement, enabling proactive support and lasting relationships. For retail, its agents streamline planning and inventory, helping businesses meet demand accurately and efficiently. Intelo simplifies complex data challenges, enabling companies to achieve scalable success and sustained growth.