Page 10 - Top Business Apps - Chile

KAISPE Customer Portal

cp.kaispe.com

KAISPE Customer Portal provides your clients with a convenient, self-service option for accessing information and support. Enhance your customers' experience with the KAISPE Customer Portal, offering a comprehensive suite of features. The features empower customers with real-time access to the online order management portal, shipment tracking, and product documentation. You can elevate your customer service to the next level by providing your clients with the information they need. ** Exceptional Customer Experience: You can establish lasting relationships with your customers through strengthened collaboration and streamlined communication. This not only delivers exceptional customer experiences but also reduces your sales team's workload by eliminating repetitive tasks. ** Self-service & Customer-friendly, and Efficient: KAISPE customer portal solution provides a user-friendly platform for clients to access the information they need without the need for assistance, saving time and improving overall efficiency. ** 360° View of Your Customers: Get a comprehensive view of customer data and interactions available on the portal, enabling businesses to understand and anticipate customer needs and tailor their approach accordingly. ** Modern Customer Experience: With the contemporary and up-to-date nature of the solution, you will be providing clients with a streamlined and personalized experience that meets their evolving expectations.

IrisCX

iriscx.com

IrisCX is enabling a world of easy, effective & predictable B2C customer experiences. IrisCX guides users in capturing defects and automatically documents the tasks, making them ready for staff to act on, saving time and resources. IrisCX uses smart video to resolve consumer problems faster. IrisCX's customer interaction platform allows consumers to either self-assess their issue, schedule a time to talk to a service expert or show a service expert what their concern is to receive help in real-time. Built for enterprise, IrisCX's platform captures data in a consumer self-help environment. Home product companies get insights into how consumers choose, set-up and support their products. Using data and analytics from recorded sessions, home product companies can provide a better customer experience by helping consumers on demand and build better products by engineering out common problems.

Assistbox

assistbox.io

Assistbox is a one-on-one video and audio communication platform that enables organizations to provide remote support to their customers through its advanced technological infrastructure. It is used by over 60 major brands. Main use cases: * Sales and Consulting: Video Call Center, Sign Language Call Center * Finance: Remote Customer Onboarding * Insurance: Remote Claim Adjustment and Risk Analysis * Retail: 1:1 Live Video Shopping * Healthcare: Telehealth * After-Sales Services: Video Technical Support * FMCG: Video Sales and Technical Support

Propane Chat

propanechat.com

Respond to customer messages with ChatGPT Customized AI chatbot, powered by ChatGPT, answering your customer's questions in seconds. The chatbot is immediately trained on your website's content when installed. Propane Chat is integrated directly into Wix Chat allowing you to see and take control of the conversation anytime. Add additional training documents and chat corrections for further customize and train Propane Chat

Threecolts

threecolts.com

One unified business management suite encompassing finance, shopper, and omnichannel solutions for consumer brands and resellers. Threecolts offers an advanced ecommerce software suite empowering sellers on Amazon, Walmart, and more. Streamline operations, boost sales, and scale with our multi-solution platform. Join 20,000+ successful businesses today. Despite the e-commerce boom, only 18% of retail sales occur online, highlighting the need for robust online commerce tools. With 200 employees spanning 32 countries and six continents, we provide 17 products and 39 solutions. Trusted by leading e-commerce agencies and Fortune 500 companies, Threecolts fosters growth, reduces costs, and enhances agility.

MINT Service Desk

mintsd.com

MINT Service Desk is a service management solution to monitor, track, and exchange information about resources within your company and with outside vendors. MINT Service Desk is a web-based application for service management, it is a multi-channel system that allows you to support your customers (internal or external) based on the service request they will send via email, portal, or any other communication channel supported by MINT Service Desk. A user-friendly ticketing system with a lot of integrated features from a fresh point of view. The roadmap for MINT Service Desk includes new functionalities and ITSM features that are being developed and tested now, like: * Service Desk and Ticketing System * Asset Management * Incident Management * Problem Management * Multichannel Communication * Process Management * IoT Asset Management * Knowledge Management * Reporting

HaloCRM

halocrm.io

HaloCRM is omnichannel customer service software, designed for teams looking to drive greater efficiency when handling enquiries from members of the public. HaloCRM will take your customer happiness to new heights, balancing your agent’s and customer’s needs in a solution that revolutionizes customer service for all. HaloCRM offers an intuitive platform for customer-facing teams to manage conversations from any channel. The platform will ingest customer conversations from Twitter, Facebook, Facebook Messenger, email, SMS, chat, phone calls and more, eliminating the possibility of missed enquiries, and improving customer satisfaction by opening more channels of communication.

GUURU

guuru.com

GUURU was founded in 2016 in Switzerland with the vision of enabling people to share their expertise with others in real-time. GUURU provides companies with an end-to-end omnichannel solution to resolve all first-level support inquiries through a single platform solution supercharged by their most experienced and skilled customers. Its powerful community-powered engagement points that include: 1. A Live Expert Community Chat that instantly connects a shoppers with questions to one with your passionate customers with real-world answers. 2. Expert User Generated Content (continuously derived from live conversations) GUURU is easy to implement and even easier to use. Its smart routing engine makes sure that incoming customer inquiries will be answered in real-time in the most effective and efficient way: by the GUURU chatbot, by the companies' most experienced customers, or by their agents.

BotsCrew

botscrew.com

At BotsCrew, they revolutionize the way companies engage with their customers and empower their employees through innovative generative AI agents and voice assistants. Their mission is to help organizations enhance communication, boost efficiency, and deliver exceptional experiences. Since 2016, they have partnered with top global brands, including Adidas, FIBA, Red Cross, and Honda, developing over 200 AI-driven solutions across various platforms to drive real business impact. From customer-facing support to internal employee assistance, their AI technology transforms interactions across different industries. Why Choose BotsCrew? * Trusted by Industry Leaders: Their clients include renowned brands such as Samsung NEXT, Mars, Virgin, and BMC. * Award-Winning Expertise: Recognized as a top Generative AI Company and top AI Company in 2024 by Clutch, along with earlier accolades as a leading chatbot developer. * Proven Results: They deliver measurable outcomes, making communication faster, more efficient, and highly scalable.

Eltropy

eltropy.com

Eltropy empowers Credit Unions and Community Banks with cutting-edge solutions that ensure their communities have access to the best financial products anytime, anywhere. Our AI-powered platform offers a comprehensive suite including voice, text messaging, secure chat, video banking, co-browsing, and more to engage your communities. Whether you're looking to grow members, increase deposits, reduce delinquency, fight fraud, or reimagine your branches, Eltropy has you covered. Proudly rooted in the Community Financial Institution community, we’re here to help you thrive in the AI and digital age.

EasyVista

easyvista.com

EasyVista is a leading IT software provider delivering comprehensive IT solutions, including service management, remote support, IT monitoring, and self-healing technologies. They empower companies to embrace a customer-focused, proactive, and predictive approach to IT service, support, and operations. EasyVista is dedicated to understanding and exceeding customer expectations, ensuring seamless and superior IT experiences. Today, EasyVista supports more than 3,000 companies worldwide in accelerating digital transformation, enhancing employee productivity, reducing operating costs, and boosting satisfaction for both employees and customers across various industries, including financial services, healthcare, education, and manufacturing.

Vibtree

vibtree.com

Vibtree is an omni-channel cloud communication software. Vibtree helps enterprises "Communicate on Cloud" by automating their calls and messages. Vibtree focuses on to : * Manage high volume incoming calls using Automated IVR * Connect all your messaging touch-points (Whatsapp, Messenger, Viber,etc) in one place * Take Feedback, Spread awareness, notifications using Voice Broadcasting * Monitor all conversations to increase monitor quality. * Automating but keeping personal touch using conversational AI

TeleWizard

telewizard.ai

TeleWizard, is a testament to commitment to harnessing the power of artificial intelligence to enhance business communications, especially for small and medium-sized businesses (SMBs). TeleWizard: Transforming Customer Service for SMBs TeleWizard is a AI-powered call centers, redefine customer engagement by providing 24/7 support. Its advanced AI algorithms facilitate human-like interactions, making each customer feel heard and valued. The system's ability to remember previous calls ensures personalized and efficient service, creating a bond of trust with customers. Features: - Round-the-Clock Availability: Ensures no customer query goes unanswered, anytime. - Natural Conversations: AI algorithms deliver interactions that mirror human conversation. - Customizable Responses: Tailor conversations to align with your brand's voice. - Multilingual Support: Reach a global audience with diverse language capabilities. - In-Call Actions and Email Integration: Seamlessly schedule meetings, update ERP systems, and manage emails during calls. - Advanced AI Vision: Processes images in email attachments for informed responses. - Flexible Number Options and Global Reach: Maintain existing numbers or establish new ones worldwide. - Scalable and Cost-Effective: Adapts to your business growth without burdening resources. Applications range from customer support to client intake, making TeleWizard a versatile tool for various sectors.

Layerise

layerise.com

Layerise transforms the way consumer brands interact with their customers by offering a comprehensive a Customer Data Experience Platform (CDXP). Their solutions integrate customer data and experience, fostering deeper engagement, enhancing product experiences, and driving brand loyalty. With tools for product registration, digital user manuals, loyalty programs, and personalized marketing, Layerise helps brands optimize their operations, increase revenue, and promote sustainability. Founded in 2019, Layerise was created to bridge the gap between brands and their end-customers. At Layerise, they are committed to not only driving commercial value but also taking responsibility for their environmental impact. They are dedicated to increasing the demand for environmentally neutral solutions and significantly reducing CO2 emissions and pollution.

Calix

calix.com

Calix is a platform, cloud, and managed services company. Broadband service providers leverage Calix’s broadband platform, cloud, and managed services to simplify their operations, subscriber engagement, and services; innovate for their consumer, business, and municipal subscribers; and grow their value for members, investors, and the communities they serve.

Willdesk

willdesk.com

Welcome to Willdesk! They specialize in providing top-tier customer service solutions tailored for DTC (direct-to-consumer) and eCommerce brands. They are been assisting thousands of Shopify customers since their establishment in 2014. Their comprehensive platform offers a suite of support tools including live chat, chatbots, ticketing, and AI-powered virtual support agents, ensuring efficient and personalized assistance across various communication channels, including Facebook, Messenger, Instagram, WhatsApp, Email, Live Chat, etc. Today, Optimize Willdesk proudly serves over 31,000 merchants in the eCommerce space, including renowned brands such as Conti's, Keychron Canada, SPELAB, and Domno Vintage.

Vozy

vozy.ai

Vozy is an artificial intelligence voice platform that helps companies change the way they interact with their customers, using voice assistants and conversational AI. The company's platform combines conversational artificial intelligence (AI) and contextual voice assistants to automate communication across self-management or one-on-onetailored chats, allowing customer-centric businesses to deliver customized customer experiences at scale while cutting costs.

Synthetix

synthetix.com

Synthetix is a leading developer of online customer service software over automated (think chatbot or FAQ self-service) and agent-assisted (live chat, social messaging) channels. Their trusted software platform, Synthetix Cloud, powers millions of customer service interactions every day for enterprise clients across sectors as diverse as financial services, retail, healthcare, government and utilities. They are not just about technology. They will leverage their huge experience of successful deployments to guarantee high quality experiences for your customers from day one.

Uplinq

uplinq.com

SMBs start a business because they have an interest, expertise, or opportunity in a certain area or industry – not bookkeeping. They are often forced to choose from poor options such as outsourcing to firms with inconsistent service, hiring an internal finance manager, or doing it themselves. That's where Uplinq comes in. We offer businesses a better way to get professional help through our proprietary technology, that not only makes bookkeeping worry-free for the business owner, but also provides them with powerful data automation and machine learning to better understand their finances and how their business can improve. Uplinq is focused on providing a better solution: global connectivity, simple onboarding, weekly financial updates, and a constant focus on providing businesses with value - not additional friction. Welcome to bookkeeping made simple.

Singularly

singularly.com

Singularly is a collaborative planning platform that enables finance and operations teams to build powerful models that perfectly match their FP&A, S&OP and business reporting needs. The platform connects data to ensure everything is in sync, presents interactive visuals to accelerate decision making, and promotes unlimited sharing and collaboration across the organization. Singularly’s pre-made templates and low-code design help teams start creating models on day one, and tackle even the most complex needs.

Predict Growth

predictgrowth.ai

Predict Growth helps startup founders create business plans, financial models, pitch decks, and virtual data rooms—saving time and keeping everything organized as they scale.

ipSCAPE

ipscape.com

IPscape empowers organisations to build customer moments that enhance trust, loyalty and engagement​ in the AI-era. They provide AI-powered contact centre and communication technology that creates seamless omnichannel customer experiences across Voice, Email, Web Chat and emerging channels.  They empower organisations to orchestrate customer journeys that delight their customers to better serve, understand, and respond to their needs.  Easily extend the SCAPE platform to meet your unique business requirements by leveraging API’s and integrations to achieve interoperability with a range of internal systems including your CRM, Business Intelligence, and Workforce Management tools.

eGain

egain.com

eGain is a leading AI-powered knowledge platform designed to enhance customer engagement and improve operational efficiency across various industries. With a focus on providing trusted knowledge and process know-how, eGain offers a range of solutions that help organizations manage customer interactions effectively. Key Features: * AI Knowledge Hub: This centralized solution helps create, curate, and deliver knowledge at scale, ensuring that customer service teams have access to the right information at the right time. * Conversation Hub: eGain facilitates seamless multi-channel communication, allowing businesses to engage with customers through various platforms including chat, email, and social media. * Analytics Hub: The platform provides in-depth analytics to measure performance, customer satisfaction, and operational efficiency, enabling continuous improvement.

Issuetrak

issuetrak.com

For nearly 30 years, Issuetrak’s mission has been to work hard for our customers and deliver innovative issue-tracking software and support that is affordable and easy to use. As a result, our customer satisfaction score averages between 96-98%. Issuetrak is completely U.S.-based in Norfolk, Virginia while serving clients around the world and in nearly every industry. Whether your issues are referred to as tickets, requests, complaints, or bugs, Issuetrak’s configurable, integrated software ensures that you won’t miss anything. When you choose Issuetrak, we’ll be with you every step of the way to fully customize a site that addresses your needs and no one else’s.

Heretto

heretto.com

The ultimate AI-powered content operations platform for customer-driven companies. Empower users to resolve product issues independently with our end-to-end cloud-based CCMS, Deploy API, and Portal. Create, manage, and distribute personalized documentation seamlessly for exceptional content experiences.

ThinkOwl

thinkowl.com

ThinkOwl is your one-stop solution for all your customer support needs, from ticket management to client engagement. The software suite is powered by advanced AI, offering an exceptional user experience. Built on cloud architecture and molded in the SaaS model, ThinkOwl features AI-powered tools that streamline business workflows. That means, under the umbrella of ThinkOwl comes an arsenal of potent solutions—OwlDesk, OwlForce, and ThinkOwl CONVERSATIONS—that are designed to automate routine tasks, boost agent productivity, and enhance service efficiency. These solutions provide the perfect blend of helpdesk or ticketing systems, conversational or generative AI technology, and a robust omnichannel environment for seamless customer interaction. Some of the hallmark features of this platform—such as intelligent workflow automation, AI productivity tools, and smart AI assistance—are a real treat for thriving companies aiming to deliver stellar customer experiences. Furthermore, ThinkOwl excels in data analysis, generating advanced reports that provide real-time insights into KPIs across topics, teams, and channels. They adhere to the highest security standards. ThinkOwl's ISO certification underscores this commitment, ensuring top-notch data security. And the best part is that continuous innovation and product improvement are ingrained in their DNA, making ThinkOwl a robust, scalable software suite for businesses of all sizes across industries. This is why over 5,000 users worldwide trust ThinkOwl to streamline operations.

Exairon

exairon.com

Developing Autonomous Customer Experience Solutions. Exairon's platform enables all processes and communications not requiring human intervention in the interactions of organizations with their customers, business partners or employees to be performed autonomously by artificial intelligence. At the same time, for the processes which human intervention is needed, the company increases the efficiency of manpower with semi-autonomous work and thus ensures the most effective use of its valuable human resources.

UserEcho

userecho.com

UserEcho is an online customer support software. UserEcho allow to create helpdesk, ideas forum, livechat and knowledge base in one place that make it simple to provide great customer support. UserEcho gives you the opportunity to create a modern Community to support customers in a few minutes. It includes support forum with the possibility of voting for ideas, Helpdesk, Knowledge Base and Online Chat. For customers: * Simply contact - With an intuitive interface, customers can apply to you with a question, suggest an idea and get a prompt response. * Get instant response - The system provides intelligent search engine, offers the user already prepared answers from the knowledge base. Easy navigation allows you to find the answer yourself in the existing knowledge base and archive of the previous answers. * Increases trust - Due to public of the community, customers will see how you interact with customers, it will increase the credibility of your brand. For employees: * Convenient interface - With a single interface support agents will be able to handle user requests from one place without wasting time. * Less routine - Organizing a knowledge base you will give users the ability to find answers to frequently asked questions, thereby reducing their own workload. For managers: * Improved Support - With the ability to automatically leave out repeated similar requests construction of high-quality knowledge base and user-friendly interface to support agents can significantly cut the burden on support staff and support to make the process completely controlled and efficient. * Comprehensive analytics - Allow the supervisor to understand the burden on support and evaluate the quality of support agents. The system provides a rich set of predefined reports. * Understand what your customers want - Built in voting system will allow to understand the most exciting questions of your customers.

Stylo

askstylo.com

Solve Tickets Faster with AI Stylo is an AI assistant for human support teams. Empower your agents with ChatGPT in every Zendesk ticket, across all languages to solve tickets faster and make customers happier. Stylo is a Zendesk AI assistant inside every Zendesk ticket that understands the customer problem, finds the solution, and writes a reply for your agents to paste into the ticket. What Can Stylo Do? - Boost your agents with the efficiency and power of AI - Translate messages to and from any language - Standardize agent tone when communicating to customers - Automated ticket research and answers before you even look at the ticket - Identify and prioritize important tickets before customers escalate Stylo Assist is a no-setup-required AI assistant that lives right inside your agents' Zendesk tab, bringing the power of generative AI with ChatGPT to every ticket. Agents can auto-generate responses to a ticket, customize a response around their own input, get a summary of lengthy or complex tickets, and handle ticket translation. They'll also see relevant resources including tickets, knowledge base articles, and macros all from right inside the Assist app. Once installed, Stylo automatically integrates with your Zendesk, reading in Knowledge Base articles, previously solved tickets, and macros. Assist uses this information to generate unique messages that are specific to the customer's request, and configurable brand-level settings ensure the response is on-brand. Assist also translates any message into and out of any language in a way that sounds natural to the recipient, so that your agents can communicate naturally and effectively.

InSync

insyncai.com

InSync is a product of InSync.AI Inc. (formerly known as ShopInSync Inc), that offers a platform that enables brands and retailers to develop deep, contextual, human-like Chat assistants that work across platforms and applications. Their goal is to help their partners provide their customers with the superior customer experience and drive higher conversions, using their technologies that comprise of Natural Language Processing, Machine Learning, Context Management, Bot Engine, Deep Search etc.

Little SaaS

littlesaas.com

Little SaaS is a platform dedicated to making essential software affordable and accessible for businesses of all sizes. With a focus on communication solutions, Little SaaS offers a range of tools designed to enhance efficiency and streamline operations.

swivl

tryswivl.com

Even the best Self Storage operators often miss nearly 49% of all incoming communication that can turn into a sale, while wasting time on answering repetitive questions, instead of focusing on revenue generating activities. Introducing the only AI-powered Customer Engagement platform in Self Storage. With an industry leading Natural Language Processing model, swivl can answer hundreds of Self Storage questions spanning different topics. swivl augments your team to understand what works and automatically tune property-level decisions every day to attract ready-to-lease customers. All across website, SMS, email, Voice, QR codes, and other digital channels. Operators leverage swivl's automation to power things like digital assistants, online self-service automation, website inventory recommendations, call center deflection, and omnichannel experiences. swivl’s AI Assistant averages an 80% resolution rate without human intervention, with more than 200,000 assisted reservations across 4,000 Self Storage locations.

PolyAI

poly.ai

PolyAI builds customer-led conversational assistants that conduct natural conversations with customers to solve their problems. Their conversational assistants understand customers, regardless of what they say or how they say it. They serve enterprises where customer conversation is an important part of doing business. Their customers include some of the leading names in banking, hospitality, insurance, retail, and telecommunications. Their enterprise clients deploy PolyAI conversational assistants to cut down on wait times and free up live staff to focus on calls requiring empathy and judgment. As a result, their enterprise clients see improved customer satisfaction, employee retention and operational efficiency. PolyAI was born in the same University of Cambridge lab that pioneered speech recognition. Together, they have published over 200 papers which have been cited over 14,000 times, and registered 7 patents with 4 more pending. PolyAI has offices in London and New York.

SaaSCurate

saascurate.com

Attract customers, build buzz, and boost revenue for your SaaS whether you're just launching or already growing.

Intulse

intulse.com

Intulse is a premier VoIP provider, offering web-based & mobile VoIP apps, & powerful 3rd party integrations for businesses & organizations.

Talent Titan

talenttitan.com

Talent Titan's SAAS and TurnKey Recruitment and Training solutions revolutionise Hiring and Workforce development. With well-integrated, automated solutions for Candidate Attraction, Gamified Assessments/AI screening and Candidate Engagement, Talent Titan streamlines the entire Talent Attraction workflow to enable Talent Acquisition teams across the globe higher Top Talent at scale. Our unique Training solutions enable organizations to train their distributed workforces in a standardized and scalable manner.

Inline Manual

inlinemanual.com

Inline Manual is a Digital Adoption Platform to create interactive walkthroughs, tooltips and support articles right in customer’s app. With Inline Manual in your app, guide your users to success with flexible tours, tips, and tutorials to reach their goals and get results. Their customers use their authoring tool to build tutorials to help guide users out of dead ends by providing help in context. They light up their inbound chat, support messages, and campaigns with engaging tours. They can do this all completely without the help of their IT or development teams. Their customers use their segmentation, automation, and analytics tools to target their new users and bring them on a journey to reach important onboarding goals. However, onboarding never ends, because they also use the same tools to re-target users who have missed key features, to make sure their customers are getting the most out of their software.

Notiondesk

notiondesk.so

Turn Notion documents into a powerful knowledge base with Notiondesk. Customize, optimize SEO, support multiple languages, and improve customer support in minutes. Notiondesk transforms your Notion documents into a comprehensive help center for your business. With Notiondesk, you can easily create a streamlined, searchable help center that incorporates all your Notion-based documentation. Notiondesk's platform offers intuitive navigation, a clean interface, and instant syncing with your existing content. Whether you're looking to reduce support tickets, enhance customer self-service, or improve your knowledge base, Notiondesk is your go-to solution.

Hornbill

hornbill.com

Hornbill is an innovator of cloud-based business collaboration technology and applications that engage teams, optimise operations and deliver better customer experiences. Our new collaborative Service Management application combines 2 decades of ITSM experience with a powerful, innovative collaboration platform, allowing teams to connect anywhere, anytime, in any language. Hornbill’s software supports customers at thousands of commercial and governmental sites worldwide.

LimeChat

limechat.ai

LimeChat helps e-commerce brands sell, support, and market on WhatsApp. They have been pioneers of WhatsApp commerce, working with 300+ leading brands like HUL, ITC, Mamaearth, Wow Skin Science, Neemans Shoes, and Snitch. They help reduce CAC, boost retention, and deliver amazing experiences through WhatsApp, making it over 10% of their online revenue. Their focus is on helping businesses create exceptional experiences on WhatsApp! What makes them the trailblazer in WhatsApp experience? 👉 GPT-powered Chatbots for human-level experiences 👉 2-way WhatsApp campaigns for 2x ROI without spamming 👉 AI-enabled CRM built for e-commerce 👉 The best-performing Click to WhatsApp ads They would love to give businesses a tailored consultation to help deliver the best experience on WhatsApp.

UseResponse

useresponse.com

They’ve built a platform to help companies better understand the needs of their customers. It integrates a feedback system, helpdesk, live chat, and knowledgebase tools to make listening to the customer voice actionable, manageable, and productive. World-known companies such as Deutsche Bahn, Cpanel, Yellowfin, Cisco, and HH.ru effortlessly collect feedback from thousands of their customers and improve customer experience by providing omnichannel customer support. UseResponse is dedicated to making customer feedback more meaningful and enabling businesses to make data-driven product development decisions.

Userlane

userlane.com

Userlane is an award-winning Digital Adoption Platform that identifies and eliminates adoption barriers across software. Discover which software applications are in use, understand usage patterns and areas of digital friction, and improve employee productivity and experience. Realize the full value of software investments with Userlane.

Helpshift

helpshift.com

Helpshift, a subsidiary of Keywords Studios, is a consumer-first digital support platform that provides an efficient, personalized, modern support journey. Conversational AI, machine language translation, automation, and segmentation quickly resolve consumer problems across immersive channels like mobile apps, gaming consoles, and XR experiences in 150+ languages. Get your consumers back online faster with over 50% automation for effective resolution.

Apty

apty.io

Apty, a cloud-based software solution, helps enterprises streamline their operations and increase efficiency through guided employee experiences and proactive analytics that accelerate digital adoption and process compliance. Using Apty’s successful best practices methodology for digital adoption, enterprises can increase employee engagement and improve data hygiene. Every month millions of users worldwide use Apty to learn web-based apps and excel in their job at leading companies like Delta, Hitachi, Mary Kay, Wiley, and many more. Apty - Digital Adoption Done Right Apty’s all-in-one platform empowers you with reliable data that enables informed decision-making to increase your application ROI and employee productivity.

Vivantio

vivantio.com

Vivantio is a service management platform with built-in CRM, powerful workflow builder, customizable ticket routing and prioritization, branded self-service portals, and no-code configuration. Vivantio streamlines processes for service teams in B2B Customer Support, IT, Facilities, HR, Legal, Finance, and GRC. Our solution is particularly impactful for B2B service & software providers, or companies experiencing high growth and needing to scale support operations. Vivantio's platform is incredibly flexible, offering enterprise functionality to every customer – as well as the ability to turn those features on and off as needed. they believe in democratizing technology, which is why Vivantio is highly configurable without needing to rely on engineers or consultants to make configuration changes.

Product Fruits

productfruits.com

Product Fruits is the AI-driven platform designed to supercharge product growth. They provide product adoption and engagement flows that simply work. Automatically onboard users, guide them to unlock the full value of the application, and watch conversions soar. Their powerful feature set includes: * AI-powered PRODUCT TOURS & WALKTHROUGHS for guiding users step by step through the UI * HINTS, BEACONS & TOOLTIPS for highlighting new features, delivering tips, and providing contextual support * ONBOARDING CHECKLISTS for showing users the progress of their onboarding journey * IN-APP ANNOUNCEMENTS for publishing important news directly in the application * IN-APP NEWSFEED for keeping users up to date * NPS & SURVEYS for measuring satisfaction and capturing insights directly in the product * USER FEEDBACK WIDGET for tracking moods as well as making it easy for users to report bugs and share ideas * HELP CENTER (Life Ring Button) for providing one centralized location for all onboarding and support documentation, as well as any 3rd-party chat widget * KNOWLEDGE BASE for allowing users to solve problems without having to contact support * CUSTOM EVENTS for triggering flows based on user behavior in the application * USER SEGMENTATION for tailoring experiences to personas and showing different content to individual cohorts * ANALYTICS for understanding where users get stuck, what they like, and what needs improving * Product Fruits editor was built with a non-technical user in mind, and they don’t need any coding skills to create beautiful onboarding experiences. They are serving companies big and small all over the world, helping them to improve product adoption, increase conversions, reduce churn, and lower support tickets.

Albus

usealbus.com

Albus is an AI-powered Slack search and web assistant designed to enhance productivity and streamline information retrieval for teams. It enables support agents to resolve complex customer queries quickly by searching through a company’s internal knowledge bases, including platforms like Intercom, Confluence, and HubSpot. Key Features: * AI Co-Pilot: Albus acts as a virtual assistant, helping agents find the information they need instantly, which improves first-call resolution rates and reduces the time spent searching for answers. * Unified Search Experience: It connects with over 50 work applications and documents, providing a comprehensive search across all relevant sources to deliver accurate responses. * Quick Setup: Albus can be integrated into existing workflows in under five minutes, requiring no complex configurations or data centralization. * Contextual Understanding: The AI goes beyond simple keyword matching, understanding the context of queries to provide precise answers with direct links to source materials. * Customizable Access: Organizations can tailor data access and permissions, ensuring that team members only see the information relevant to their roles. * Security and Compliance: Albus is SOC-2 Type II certified and adheres to ISO 27001 and 27701 standards, ensuring data protection and privacy. With over 400 organizations using Albus, it significantly reduces onboarding time for new agents and enables teams to provide exceptional customer support.

TeamSupport Insights

teamsupport.com

TeamSupport Insights is a powerful platform designed to enhance team performance and collaboration through data-driven insights. It provides organizations with the tools necessary to monitor employee engagement, effectiveness, and overall team dynamics. Key Features: * Real-Time Analytics: Team Insights offers real-time data that helps managers understand team performance and identify areas for improvement. * Employee Engagement Tools: The platform includes features for gathering feedback and measuring employee satisfaction, enabling organizations to foster a positive work environment. * Customizable Dashboards: Users can create tailored dashboards to visualize key metrics and track progress against goals. * Collaboration Enhancements: The platform promotes better communication and collaboration among team members, facilitating a more cohesive work culture. * Actionable Insights: Team Insights transforms data into actionable recommendations, helping leaders make informed decisions to boost team effectiveness.

Mavenoid

mavenoid.com

Mavenoid is the Intelligent Support Platform specifically designed for products and devices. Mavenoid’s purpose-built technology delivers best-in-class customer support with intelligent troubleshooting and personalized remote support that delivers resolution rates of 58% and up. With Mavenoid, product manufacturers and sellers provide genius level customer support and realize brilliant ROI.

LiveHelpNow

livehelpnow.net

LiveHelpNow provides omnichannel support solutions that give teams of any size the tools they need to drive an amazing customer experience. Whether you’re looking to improve large scale call center operations and help desk functionality or simply want to implement better lead generation and customer support tools for your small business, our software will help your team work faster and smarter, while making your customers’ experience with your brand better.

Glia

glia.com

Glia is the leader and pioneer of Unified Interaction Management—redefining how companies interact with their customers. Glia's ChannelLess™ platform architecture powers seamless customer interactions across call center, digital, web, and AI automation. Glia is reinventing how businesses support their customers in a digital world. Glia's solution enriches web and mobile experiences with digital communication choices, on-screen collaboration, and AI-enabled assistance. Glia has partnered with more than 300 banks, credit unions, insurance companies, and other financial institutions across the globe to improve top and bottom-line results through Digital Customer Service. The company is recognized by analysts for its innovation - including Gartner as a Cool Vendor, and has raised over $150 million in funding from top investors.

Ozonetel CX Hub

ozonetel.com

Ozonetel CX Hub is a cloud-based contact center solution that helps businesses improve customer engagement and satisfaction. Ozonetel CX Hub is a comprehensive customer experience platform designed to enhance communication and interaction across various channels. Targeting businesses of all sizes, Ozonetel provides a suite of tools that streamline contact center operations and improve customer engagement. Key Features: * Unified Customer Experience: Ozonetel offers omnichannel routing, ensuring customers receive seamless service regardless of the channel they use to reach out. * AI-Powered Solutions: The platform incorporates conversational AI and automation to manage interactions efficiently, allowing businesses to handle higher volumes of calls and chats. * Deep Integrations: It integrates with popular CRM systems such as Salesforce, Zendesk, and Zoho, enabling a cohesive workflow and better data management. * Advanced Call Center Solutions: Ozonetel provides a cloud-based call center solution, including features like auto-dialers, IVR systems, and detailed analytics to optimize performance. * Customizable Interfaces: Businesses can tailor workflows and dashboards to suit their specific needs, enhancing usability and efficiency.

Ozonetel CloudAgent

ozonetel.com

CloudAgent is Ozonetel’s cloud-native Contact Center as a Software (CCaaS) Platform that is trusted by India’s leading brands for running efficient, cost-effective, and scalable contact center operations. It combines the capabilities of multi-channel ACD, intelligent IVR, powerful dialers, quality monitoring, and AI systems enabling businesses to create seamless omnichannel customer communications. * Unified Dashboards. For Effortless Omnichannel CX - CloudAgent offers a unified platform to effortlessly manage phone calls, SMS, WhatsApp, and more. Your agents can effortlessly switch between voice and digital channels on a single dashboard. Ensure conversational continuity for your customers across channels. * Deep CRM Integrations. For Unmatched Automation - With CloudAgent's readymade CRM integrations, you auto log call data and call recordings into your CRM. Agents click-to-call or answer calls from within the CRM itself. They view customer data as they speak, resolving queries 25%-35% faster. * Superior Monitoring. For Transformed Agent Performance - CloudAgent offers the most comprehensive and flexible dashboards, tracking performance across 300+ parameters. Supervisors get a bird’s eye view of everything happening on their floor. You track and assess metrics across campaigns and teams for actionable training insights.

Refinder

refinder.ai

Refinder is an enterprise AI search and assistant solution that analyzes the data from business applications and tools used within the company, providing users with the most relevant answers to their queries. It employs Generative AI and Retrieval-Augmented Generation (RAG) technologies, utilizing a proprietary analysis algorithm that ranks data based on user queries to deliver highly accurate search results. Refinder also possesses advanced document analysis technology powered by its custom-built document engine, excelling at accurately indexing various document and file formats, including Microsoft Word and PowerPoint. Unlike existing enterprise AI search services that require licenses for large companies with over 100 employees, Refinder is accessible to businesses with fewer than 10 employees, making it a significant advantage for small teams and startups looking to enterprise AI search solutions. Refinder also easily integrates with popular business applications used in enterprises, such as Gmail, Google Drive, Slack, Notion, and others, with no need for additional development work.

Help.center

help.center

Help.center is an AI-driven platform that transforms customer support by providing instant solutions from a dynamic knowledge base. Its automation capabilities reduce response times, allowing businesses to focus on growth. You can have yourcompany.help.center website where customers can use AI search and also deploy an AI chat widget to your website to support customers in a conversational way.

Brume IA

brume.ai

AI content generation platform. Discover Brume, the platform that makes AI reliable to revolutionize the way you produce content. Brume helps digital marketing professionals produce content with very high added value, thanks to generative AI. Brume accesses Google alone to obtain information on any subject.

知识星球

zsxq.com

40 million knowledge paying users have chosen Knowledge Planet. In Knowledge Planet, creators can intimately connect with their unlimited fans. Kevin Kelly once put forward the idea of ​​"a thousand die-hard fans": Anyone engaged in creation or art, as long as they can get a thousand die-hard fans, they will be able to make a living without worries and create freely. Knowledge Planet is a tool for content creators to connect with die-hard fans, operate high-quality communities, and realize knowledge monetization. Here, everyone can share insights with like-minded opinion leaders. In Knowledge Planet, you can: - Gather your die-hard fans to communicate more deeply and intimately. Get rewards more easily and focus more on creation; - Continuously provide high-quality professional content. Write for what you love and write for your friends. Let your fans start with one purchase, be happy to benefit in the long term, and finally become a lifelong fan; - Collaborative efforts allow knowledge to undergo fission. Interact with a group of friends who have similar values ​​and similar resources and status, and the energy generated by the connection is beyond your imagination. Click to download Knowledge Planet and build your own fan circle, paid group, and online courses. You will get: - Cleaner timeline. No advertising, no micro-business; - More direct knowledge realization. The user conversion rate is extremely high; - A more autonomous management approach. There is no limit to the number of people on a planet. Adding a planet can be set up and requires approval, and content dissemination is controllable; - Longer-lasting information precipitation. Documents and links are permanently stored; - More reliable security. Created by a professional information security team. Join Knowledge Planet and purchase the planet of your favorite KOL (Opinion Leader), you will get: - Knowledge and information closer to the source; - A more valuable network; - More professional and personalized consultation answers; - Opportunities to get closer to opinion leaders; - More rapid and efficient personal growth. The problems that Knowledge Planet solves include: - Fan management tool for content creators (no upper limit on number of fans, no need to operate multiple groups); - Communicate closely and deeply with fans while ensuring privacy (no need to give out your mobile phone and WeChat); - Having thresholds can produce higher quality communication (filtering out trolls and keyboard warriors); - Content precipitation can be done, and all files and discussions are saved for a long time (new people joining the planet can see the complete information); - There are a large number of management and operation tools suitable for star owners, which can increase community/community activity, prevent opponents from poaching people, and monitor channel effects. Contact us: You can search for "Knowledge Planet" through the WeChat official account, or join the "Planet Academy" on Knowledge Planet to find us.

CueBox

getcuebox.com

Grow audience and donor base with one integrated and intuitive ticketing, fundraising, marketing CRM software CueBox is an all-in-one system for performing arts and cultural orgs. With CueBox, orgs have grown their audience and donor base, simplified their workflows and transformed their patron experience.

Sheetany

sheetany.com

Sheetany is a website builder that helps you quickly create websites directly from your Google Sheets without design or development skills, for Blogs, Directories, Job boards, and more.