HappyFox
happyfox.com
HappyFox is a practical help desk software which provides multi-channel support for customer requests coming from email, web, phone and social media. HappyFox integrates with business applications for Accounting, customer feedback, CRM, commerce and so on. iOS, Android and Windows version of the app enable to provide support through smartphones and tablets. Community forums and knowledge base helps customer provide instant support and connect with each other.
SurveyPlanet
surveyplanet.com
Surveyplanet is a survey solution that provides an easy-to-use interface for both making your surveys and exporting data. It is a free-to-use platform with additional Pro features available!
Cint
cint.com
Cint is a global software leader in digital insights gathering. The Cint platform automates the insights gathering process so that companies can gain access to insights faster with unparalleled scale. Cint has the world’s largest consumer network for digital survey-based research, made up of over 144 million engaged respondents across more than 130 countries. Over 2,500 insights-driven companies - including SurveyMonkey, Zappi, Kantar and GfK - use Cint to accelerate how they gather consumer insights and supercharge business growth. Cint Group AB (publ), listed on Nasdaq Stockholm, has a rapidly growing team across 14 global offices, including Stockholm, London, New York, Singapore, Tokyo and Sydney. (www.cint.com)
LivePerson
liveperson.com
LivePerson is the global leader in enterprise conversations. Hundreds of the world’s leading brands — including HSBC, Chipotle, and Virgin Media — use our Conversational Cloud platform to engage with millions of consumers safely and responsibly. We power a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of Generative AI and Large Language Models for better business outcomes. With LivePerson’s solutions, you can understand what customers want, connect to the right channels, assist your agents, and embrace AI-powered automation — all in service of your business and customers. We call this virtuous cycle the Conversational Flywheel, and it’s at the core of everything we do.
Iterate
iteratehq.com
Harness customer insights across your whole business with the world’s leading Customer Insights Manager (CIM). The future of your company is your customer. Through a new framework of Customer Insights Management, Iterate is putting customer insights at the center of your business, making them accessible and actionable across teams so that every decision can be customer-obsessed.
DialShree
webrtc.elisiontec.com
DialShree is a popular call centre solution that supports unified communication channels. It has a wide array of features. It is renowned for its 99.99% of SLA uptime. It is a highly scalable, robust, secure, and feature-rich solution, which is perfect to use for all scaled businesses and call centers. DialShree's VoIP and telephony experts have implemented 900+ Omnichannel Communication Solutions across 10+ industries. BPO, KPO, Corporate Companies, Collection Agencies, Businesses, Telemarketing Companies, Call Centers, Banking, Healthcare, eCommerce, Automotive, Government
EasyVista
easyvista.com
EasyVista is a leading IT software provider delivering comprehensive IT solutions, including service management, remote support, IT monitoring, and self-healing technologies. They empower companies to embrace a customer-focused, proactive, and predictive approach to IT service, support, and operations. EasyVista is dedicated to understanding and exceeding customer expectations, ensuring seamless and superior IT experiences. Today, EasyVista supports more than 3,000 companies worldwide in accelerating digital transformation, enhancing employee productivity, reducing operating costs, and boosting satisfaction for both employees and customers across various industries, including financial services, healthcare, education, and manufacturing.
LimeChat
limechat.ai
LimeChat helps e-commerce brands sell, support, and market on WhatsApp. They have been pioneers of WhatsApp commerce, working with 300+ leading brands like HUL, ITC, Mamaearth, Wow Skin Science, Neemans Shoes, and Snitch. They help reduce CAC, boost retention, and deliver amazing experiences through WhatsApp, making it over 10% of their online revenue. Their focus is on helping businesses create exceptional experiences on WhatsApp! What makes them the trailblazer in WhatsApp experience? 👉 GPT-powered Chatbots for human-level experiences 👉 2-way WhatsApp campaigns for 2x ROI without spamming 👉 AI-enabled CRM built for e-commerce 👉 The best-performing Click to WhatsApp ads They would love to give businesses a tailored consultation to help deliver the best experience on WhatsApp.
Albus
usealbus.com
Albus is an AI-powered Slack search and web assistant designed to enhance productivity and streamline information retrieval for teams. It enables support agents to resolve complex customer queries quickly by searching through a company’s internal knowledge bases, including platforms like Intercom, Confluence, and HubSpot. Key Features: * AI Co-Pilot: Albus acts as a virtual assistant, helping agents find the information they need instantly, which improves first-call resolution rates and reduces the time spent searching for answers. * Unified Search Experience: It connects with over 50 work applications and documents, providing a comprehensive search across all relevant sources to deliver accurate responses. * Quick Setup: Albus can be integrated into existing workflows in under five minutes, requiring no complex configurations or data centralization. * Contextual Understanding: The AI goes beyond simple keyword matching, understanding the context of queries to provide precise answers with direct links to source materials. * Customizable Access: Organizations can tailor data access and permissions, ensuring that team members only see the information relevant to their roles. * Security and Compliance: Albus is SOC-2 Type II certified and adheres to ISO 27001 and 27701 standards, ensuring data protection and privacy. With over 400 organizations using Albus, it significantly reduces onboarding time for new agents and enables teams to provide exceptional customer support.
Key Survey
keysurvey.com
Key Survey by FORM is the industry’s most customizable survey management solution designed to transform customer and team member experiences for good. Easily create surveys with multichannel distribution that include custom end-to-end design options, including colors, fonts, and logos. Then group responses by participant type, region, and custom fields for at-a-glance review and analysis. Use role-based access to get the data you need and open API and integrations to connect survey response with other systems of record. Visualize and share survey data in real-time with dashboards that organize responses, spotlight trends, and highlight areas of improvement for more engaging employee feedback, stronger market research, and improved customer satisfaction.
SurveyJS
surveyjs.io
SurveyJS is a product family of four open-source JavaScript libraries that provide you with all the advantages of a custom-built in-house survey application while significantly reducing time-to-market and resources required to get the system up and running. The libraries do not directly work with any server code or database, and are compatible with most popular JavaScript frameworks, such as React, Angular, Vue.js, jQuery, Knockout, etc. They can communicate with any server that can post and get a request in JSON format, which makes them server- and database-agnostic. The product family is composed of: * An open-source MIT-licensed rendering library that renders dynamic JSON-based forms in your web application, and collects responses; * An in-house drag-and-drop form builder that automatically generates JSON definitions (schemas) of your forms in real time; * PDF Generator, a library that renders SurveyJS surveys and forms as PDF files in a browser; * The Dashboard library that allows you to simplify survey data analysis with interactive and customizable charts and tables. The base version of SurveyJS is free. For the Creator, PDF Generator, and Dashboard libraries, a perpetual developer-based licensing model is available, allowing you to make a one-time payment and use the software indefinitely, thus also reducing the initial investment required.
candidate.fyi
candidate.fyi
Welcome to candidate.fyi, the ultimate candidate experience platform revolutionizing the way you engage with talent. Seamlessly integrated with your ATS, our platform automates and streamlines every aspect of candidate communication, from personalized messages to offer letters, preboarding, onboarding, and real-time candidate experience surveys. With our custom and branded portal, candidates enter a world of information and empowerment. They can effortlessly track their progress, stay informed about upcoming steps, discover who they'll be meeting and when, and dive into immersive employer branding content. From interview preparation to exploring company culture, our candidate portal offers a comprehensive experience that leaves a lasting impression. With candidate.fyi, you can collect candidate sentiment feedback at every stage of the interview process as well as track candidate engagement throughout the interview journey. At candidate.fyi, we believe in transforming the interview process into something unforgettable. We're here to make every candidate's journey a remarkable one, where they feel valued, supported, and excited about the possibilities ahead.
DeepConverse
deepconverse.com
DeepConverse is an advanced artificial intelligence platform aimed at automating customer service processes. Through the use of AI chatbots, DeepConverse enhances customer experience and contributes towards business growth. The AI tool's key capabilities include the use of next-generation support chatbots to facilitate more efficient and guided support, and interactive decision trees for handling complex tickets. DeepConverse also utilizes an Answer Engine, leveraging existing knowledge resources for quick launching. The system integrates with Zendesk LiveChat, featuring agent handover capabilities where it can rapidly scan for relevant support agents. It provides rich analytics which help in making informed decision and saving support costs, coupled with an in-built form builder for streamlining support processes. DeepConverse is programmed with more than 50 integrations, delivering versatile compatibility. It supports various channels including web, email and messages through Facebook Messenger and SMS. DeepConverse is applicable across several industries such as gaming, retail, education, consumer electronics and more, offering automated and enhanced support experience for various customer queries.
Knowmax
km.knowmax.ai
Knowmax is an AI-powered, full-suite Knowledge Management solution built by CX experts to help you deliver first-rate customer experience across touchpoints. We have been working with Fortune 500 companies enabling them to deliver customer delight through strategic knowledge management. Our KM modules, viz knowledge base articles & FAQs, visual how-to guides, and cognitive decision trees, are purpose-built to make contextual and actionable knowledge readily available to your support champions and customers with minimal effort. With our no-code DIY content creation capabilities, you do not need any technical expertise to create content. Our native integrations with CRM and contact center technology enable users to access relevant information right where they are without switching multiple screens. Born out of a contact center, we understand the numberless roadblocks customer-focused companies face and believe that the right knowledge at the right time makes a difference in shaping customer experiences. Our next-gen KM platform is built with this understanding to enable you to rise above your customers' ever-evolving expectations by making your knowledge work for you.
VOCALLS
vocalls.ai
Automate any customer interaction. VOCALLS is an enterprise conversational AI platform that automates both online and offline customer interactions for elevated CX that saves money and increases revenue. Our AI solutions are designed to efficiently manage both inbound and outbound repetitive customer interactions so agents can focus on more complex tasks. AI can work around the clock to quickly process customer queries through voice, chat, and email. * Voicebot: Increase outbound and inbound calling. * Chatbot: Engage more customers. * Emailbot: Reallocate time spent reading and assigning emails. * LiveTranslate: Translate live so agents can help every customer. Our experts work closely with clients to design a solution that fits their needs and current tech stack, including IVR, CRMs, telephony, and CCaaS. We offer continuous support to ensure optimal performance.
Teneo Developers
developers.teneo.ai
Teneo, the SaaS Platform for Conversational AI, is a Development and Runtime Environment for productive teams. Find some shortcuts below: * Voice Bot & Contact center * Multi-Language Bot * Instant Messenger Bot * Bot Performance & Improvements * Collaboration & Prototyping * IT/HR & Shared Service Bot
PickFu
pickfu.com
Create polls to test your product designs, images and copy to find out which version your target market likes best. Whether you’re an Amazon seller, e-commerce store, mobile app developer, book author, or entrepreneur, PickFu can help you make data-driven decisions. Here are just some of the ways you can PickFu: Get feedback on a business name before going to market. Make sure your logo is sending the right message. Test your ad copy before campaigns begin. Improve your website layout or mobile app UI. Validate product ideas and designs before going into production Interested in helping us bring market research to the masses?
Wyng
wyng.com
Wyng helps brands grow and understand their audience, to deliver more relevant experiences. With Wyng, marketers can easily build interactive digital experiences that engage customers at the right moments, earn preferences and other zero-party data, and personalize in real-time. Whether the experience is a product finder quiz, promotion, or preference center - Wyng experiences are always well-timed, user-friendly, and offer genuine value to consumers. Wyng serves over 250 global brands, including AAA, Disney, Estée Lauder, Sony, and Unilever, who use Wyng to drive opt-ins, increase sales, and strengthen consumer trust and brand affinity.
Locobuzz
locobuzz.com
Locobuzz is an award winning social media analytics and engagement platform, which can be effectively deployed to listen and respond to online buzz created by the brand and assess effectiveness of a given marketing campaign. Locobuzz not only helps in 'Listening' to social media but also 'Engaging' with users on personalised basis using inbuilt CRM features. Powerful bucketing of data generates insights and provides actionable data. We contrive a one stop digital intelligence hub for your brand. This eases the efforts taken to drive your digital strategy and brand identity with structured and powerful analytics & visualizations, free from the excess of complex social data. We help you with Real Time Experience, Thought Leadership & Crisis Management. Locobuzz also, enables businesses to leverage from the power of machine learning and NLP for creating an interactive experience using multilingual chatbots. We believe that the potential of conversational commerce can refine productivity by incorporating human intelligence into machine by means of AI.
ZIGPOLL
zigpoll.com
Collect Zero-Party Data using post purchase surveys, email capture campaigns, and interactive polls & forms. No-code setup for Shopify, BigCommerce & Wordpress.
Desku
desku.io
Desku is at the forefront of AI-driven customer support, specializing in solutions designed for E-commerce and SaaS industries. The company aims to transform the customer service sector by focusing on increased efficiency, enhanced user experiences, and enterprise-grade reliability. Offerings by Desku * AI-Powered Automation: Desku's AI-driven chatbots and automation utilities significantly reduce support workload. * Shared Inbox: Desku offers a lightning-fast, user-friendly, AI-enhanced inbox that is optimized for modern support teams. * Knowledge Base: Desku provides an easy-to-create knowledge base to empower customers with self-service options. * Live Chat: Desku's Live Chat feature allows for real-time, seamless communication with customers. Why Businesses Trust Desku * The platform is trusted by over 1000 support agents and 350 businesses. * Desku helps reduce support queries by up to 50%. * The company contributes to lowering support costs by 40%. Integration Capabilities - Desku allows for seamless integration of existing tools to enhance team productivity. The platform supports over 30+ integrated apps and offers custom actions fueled by real-time customer data.
BoldDesk
bolddesk.com
BoldDesk is modern help desk software that simplifies customer service. Powerful, customizable, and budget-friendly, it allows companies to streamline support operations and enhance customer satisfaction. Brought to you by Syncfusion, a provider of software components and frameworks that has built its reputation on both the strength of its products and the quality of the support services that back them.
Sprig
sprig.com
Sprig is a user insights platform that empowers product teams to build exceptional products with rich and rapid user insights. Next-generation product teams like Dropbox, Notion, and Loom improve their product experience with Sprig’s suite of insights tools: 1. Surveys: Listen and learn from targeted users right within your product. 2. Replays: Capture clips of your user sessions alongside their in-product feedback. 3. AI Analysis: Turn user feedback into product opportunities with GPT-powered AI. Sprig is based in San Francisco, CA and backed by Andreessen Horowitz, Accel, First Round Capital, and Figma Ventures.
CallerDesk
callerdesk.io
Callerdesk is a patent-granted cloud telephony company that provides virtual call center solutions to businesses all over India. The value they offer is a unified voice communication platform for solutions such as autodialer, auto voice survey, voice OTP, incoming and outgoing calls, click to call, IVR/toll-free number, and a complete cloud call center with deep API integration functionality, all under one roof. Their product requires no hardware involvement, takes only 15 minutes to set up, and is virtually connected, saving time and money for their customers while providing more business scalability options. Founded in 2016 as Deskotel Communications Pvt. ltd under the brand name of CallerDesk. They are also an official resource partner with Startupindia portal ( Initiative of Niti Ayog ) & Nasscom 10000 Startup.
Whatfix
whatfix.com
Whatfix is advancing the "userization" of application technology, by empowering companies to maximize the ROI of digital investments across the application lifecycle. Powered by GenAI, Whatfix’s product suite includes a digital adoption platform, simulated application environments for hands-on training, and no-code application analytics. Whatfix enables organizations to drive user productivity, ensure process compliance, and improve user experience of internal and customer-facing applications. With seven offices across the US, India, UK, Germany, Singapore, and Australia, Whatfix supports 700+ enterprises, including 80+ Fortune 500s like Shell, Microsoft, Schneider Electric, Cisco, UPS Supply Chain Solutions, and Genuine Parts Company. Backed by investors such as Warburg Pincus, Softbank Vision Fund 2, Dragoneer, Peak XV Partners, Eight Roads, and Cisco Investments, software clicks with Whatfix.
SurveyLab
surveylab.com
SurveyLab is a professional survey tool that has all the required features for conducting high-quality research and more. This flexibility makes it a popular choice among many companies and individuals for various purposes, including Customer Experience, NPS, Market Research, HR, 360 Feedback, UX, website intercepts, knowledge tests, and more. Surveys can be created in any language, including right-to-left written languages. A distinguishing feature of SurveyLab is its dedicated customer support and on-demand development for clients. The system also provides integrations with other tools and access to one of the largest online survey panels, with over 100 million panelists in 150 countries. Selected areas of application : - market research - customer satisfaction surveys (CSAT) - employee satisfaction surveys - Net Promoter Surveys (NPS) - customer experience management - intercept surveys - HR questionnaires - 360-degree feedback - online forms - online tests Benefits : - multi-language surveys - mobile surveys - heat-map and hot-spot questions - unlimited surveys and tests - email embedded surveys - advanced branding options - multi-user support - Zendesk integration & automatic ticket creation - Slack integration - cross tab reports - Excel, SPSS, PowerPoint, PDF export - API & Integration
Global Message Services
gms.net
Global Message Services (GMS) is the trusted communications service provider for Enterprises and Mobile Operators worldwide. GMS’ CPaaS solution enables brands to unify multichannel customer communications via a single API and self-service platform. Complementing this is an AI-driven chatbots and CCaaS platform that enables brands to build engaging, two-way, 24/7 communication at any touch point, significantly enhancing the customer experience. As a valued partner of Mobile Operators, GMS enhances their messaging business and protects revenues by optimising A2P, P2P, and P2A traffic exchange, while preventing SMS and voice fraud. Established in 2006, GMS is the leader and industry ambassador for secure, legitimate, and transparent messaging. It is headquartered in Baar, Switzerland, with regional offices across the globe.
Startquestion
startquestion.com
A professional survey software for creating online surveys and surveys of clients and employees. A recognized tool among companies, universities and large organizations.
Netigate Feedback
netigate.net
Netigate is the feedback platform for professionals that allows organizations to collect, analyze, and act on actionable business insights. Specializing in Voice of the Customer and Voice of the Employee feedback, Netigate is the complete solution for companies that want to make data-driven decisions. Netigate's Voice of the Customer solutions help you to measure and improve customer satisfaction, engagement, NPS, loyalty, and reduce churn. Boost sales, perceived value, and loyalty with Netigate's customer experience software. With Netigate's complete solution you can make continual, consistent improvements for customers every step of the way. - Gain a holistic understanding of your customer journey. - Identify areas for development in the customer lifecycle. - Get started with ready-to-send survey templates. - View results in real-time and take immediate action. - Identify key drivers of customer loyalty.
Mava
mava.app
The ultimate customer support platform for community-driven companies. Support, respond, track and optimize support from one place, wherever your users are. Mava is building a customer support platform for community-driven companies.
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