Call & Contact Center Software is a comprehensive solution designed to manage customer interactions across various communication channels. This software is essential for businesses that rely on telephonic communication as well as digital channels to provide customer support, sales, and service.
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brightfin
brightfin.com
brightfin offers telecom solutions integrated with ServiceNow to manage IT assets and expenses, featuring automated workflows and services like UEM and lifecycle management.
MCube
mcube.com
MCube is a cloud telephony app that enhances call center operations with features like IVRS, autodialer, and virtual PBX for improved customer communication.
Thulium
thulium.com
Thulium is a mobile app for managing customer service inquiries, allowing agents to respond, access client information, and manage tickets remotely.
SparkTG
sparktg.com
SparkTG is a cloud-based contact center solution that improves business communication with features like call routing, analytics, and 24/7 support.
QueueMetrics
queuemetrics.com
QueueMetrics monitors call center performance, tracking metrics like agent productivity and call statistics while supporting Asterisk PBX integration.
Office24by7
office24by7.com
Office24by7 offers automation tools for communication, marketing, and sales, helping businesses improve efficiency and manage operations effectively.
Acqueon
acqueon.com
Acqueon is an AI-driven platform that automates outbound communications to improve revenue and customer engagement for B2C enterprises.
ConnectPath
connectpath.cx
ConnectPath is an agent desktop tool for Amazon Connect call centers, allowing integration and activity reporting, designed for quick setup by system admins.
Fusion Connect
fusionconnect.com
Fusion Connect offers cloud communication solutions including managed connectivity, UCaaS, CCaaS, SD-WAN, and security, focusing on customer-specific needs and support.
3CLogic
3clogic.com
3CLogic is a cloud contact center app that enhances customer and employee interactions using AI, streamlining workflows across various business functions.
intalk.io
intalk.io
intalk.io is a customer interaction platform that enhances communication through quality monitoring and personalized service, improving customer satisfaction and loyalty.
HaloCRM
halocrm.io
HaloCRM is an omnichannel customer service software that manages customer interactions across various platforms to enhance communication and streamline support.
Synthetix
synthetix.com
Synthetix provides online customer service software for automated and live chat interactions, enhancing service experiences for various enterprise sectors.
Mavenoid
mavenoid.com
Mavenoid is an intelligent support platform that offers troubleshooting and remote support for products, helping businesses enhance customer service and manage inquiries effectively.
Synthetix
synthetix.io
Synthetix is a decentralized protocol on Ethereum for creating synthetic assets, enabling trading without owning the underlying assets and enhancing liquidity for DeFi applications.
PodScribe.IO
podscribe.io
PodScribe.IO converts audio content like podcasts into structured, searchable notes, featuring time-stamped topics and key takeaways for easy information access.
NovelVox
novelvox.com
NovelVox enhances contact center operations by integrating customer interactions across multiple channels and providing AI tools for improved service and agent efficiency.
Idiomatic
idiomatic.com
Idiomatic is a customer intelligence platform that uses AI to analyze feedback, identify issues, and enhance support and product development through data insights.
EdgeTier
edgetier.com
EdgeTier is an AI software that analyzes customer conversations in real-time, providing insights and tools to enhance team efficiency and improve customer experiences.
babelforce
babelforce.com
babelforce is a voice platform that integrates agents and automation, enabling businesses to automate tasks, deploy VoiceBots, and enhance customer service operations.
Performline
performline.com
PerformLine is a compliance technology app that helps organizations monitor and manage regulatory risks across various sales and marketing channels.
Language I/O
languageio.com
Language I/O enables English-only support teams to interact with customers in over 100 languages through chat and email with real-time translations.
Gridspace
gridspace.com
Gridspace provides AI technology for speech and language understanding, focusing on voice tools for contact centers.
Voyc
voyc.ai
Voyc is a speech analytics app that monitors and analyzes contact center interactions, enhancing compliance and quality management for regulated firms.
HelpLook
helplook.net
HelpLook is a knowledge management app that offers custom GPT chatbots for creating knowledge bases, blogs, and help centers with document-based AI search and multilingual support.
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