Thulium

Provide exceptional customer service and respond to customer inquiries from anywhere. Your contact center system can be in your pocket! The app was created for traveling agents, managers and team leaders to provide them with real-time access to Thulium requests. ** Stay up to date Access to the list of current tickets will allow you to manage and control the helpdesk situation straight from your phone. **Reply to reports and add comments Now you can respond to customer requests even while on the road. Additionally, you can add comments in the thread of correspondence with the client, which will make it easier for you to record the most important information outside the office. ** Access customer information Check information about your clients to get better context of the conversation when working on tickets. **Manage your reports Straight from your phone, you can assign yourself to a ticket, change its category, priority, status and choose the queue to which the ticket will be assigned. Thulium is a contact center system dedicated to support departments and Customer Service to handle all customer communications. Thulium allows you to integrate all contact channels - calls, e-mails, chats and FB Messenger in one tool, improving the level of service and building customer loyalty. Thanks to functions such as customer identification, contact history, group mailbox and reporting, it guarantees that no customer contact is lost and that employees perform their work effectively.