Evernote

evernote.com

Evernote is an app designed for note taking, organizing, task management, and archiving. It is developed by the Evernote Corporation, headquartered in Redwood City, California. The app allows users to create notes, which can be text, drawings, photographs, or saved web content. Notes are stored in notebooks and can be tagged, annotated, edited, searched, given attachments, and exported. Evernote is cross-platform, for Android, iOS, macOS, and Microsoft Windows. It is free to use with monthly usage limits, and offers paid plans for expanded or lifted limits.

ClickUp

clickup.com

ClickUp is an all-in-one productivity platform. It’s the hub where teams come together to plan, organize, and collaborate on work using tasks, Docs, Chat, Goals, Whiteboards, and more. Easily customized with just a few clicks, ClickUp lets teams of all types and sizes deliver work more effectively, boosting productivity to new heights.

Coda

coda.io

Coda is a cloud-based document editor founded by Shishir Mehrotra and Alex DeNeui. Offices are located in Bellevue, San Francisco, and Mountain View. The first software version 1.0 was launched in May 2019. Previously, for more than four years it had been in a closed beta version.Coda provides word-processing, spreadsheet, and database functions. It’s a canvas that blends spreadsheets, presentations, apps, and documents together. The software can integrate with third-party services like Slack and Gmail.In 2017, Coda raised $60 million. Greylock Partners, Khosla Ventures, and General Catalyst participated in the financing, with LinkedIn co-founder Reid Hoffman and General Catalyst’s Hemant Taneja joining the board of directors.

Confluence

atlassian.com

Confluence is a popular web-based corporate wiki (collaboration software) developed by Australian software company Atlassian. Atlassian wrote Confluence in the Java programming language and first published it in 2004. Confluence Standalone comes with a built-in Tomcat web server and hsql database, and also supports other databases.The company markets Confluence as enterprise software, licensed as either on-premises software or software as a service running on AWS.

FuseBase

nimbusweb.me

FuseBase (formerly Nimbus) is an AI-powered, all-in-one client collaboration tool designed to help professional services streamline workflow and deliver outstanding customer experiences with client portals. This platform empowers professional services with hundreds of advanced yet intuitive features for real-time collaboration, project and information management, and even content creation. Offer services under your brand and deliver exceptional, personalized customer experiences with white-labeled client portals that centralize communication, project progress tracking, and knowledge management. Use the innovative drag-and-drop document builder to craft interactive super-documents with any file formats and embeds from 2000+ supported integrations. Try Kanban boards, project tracking tools, real-time editing, and more features in FuseBase (formerly Nimbus) team workspaces for productive collaboration. Optimize daily operations with the advanced FuseBase (formerly Nimbus) AI assistant, automate tasks like content creation and translation, get insights to make data-driven decisions, and free time for scaling the business.

IT Glue

itglue.com

IT Glue is award-winning IT documentation software designed to help you maximize the efficiency, transparency and consistency of your team. Explore IT Glue and you'll find everything you need to streamline the creation and up-keep of IT documentation.

GitBook

gitbook.com

Product documentation your users will love. GitBook has everything you need to create beautiful docs for your users — so you don’t have to build your own editing tools, CMS, website and more. You can just focus on writing great content. GitBook’s branch-based Git workflow encourages your whole team to collaborate by creating a branch, requesting a review, and merging when ready. It’s a flow your developers already know and love — and they can even edit your docs in their code editor using Git Sync. That’s all backed up by AI that lets your users find what they need fast, publishing settings that put you in control of who can access your docs, and internal documentation for your own team.

Guru

getguru.com

Enterprise AI Search, Intranet, and Wiki in one platform. Guru lives in tools you already use, so no need to context switch. Find info across any app, have an expert help if you can't find it, and let Guru proactively identify knowledge gaps, duplicate knowledge, and translate it to 100 languages..kind of like a smart friend for you and the rest of your company.

Craft

craft.do

Craft is collaborative workspace where your whole team can come together to take notes, create docs, manage work and ideate together. Craft's Daily Notes offers a paradigm shift in team collaboration. Power your team’s progress with structured daily updates, align on priorities, and remove blockers — all in one place. With a built-in AI assistant, you can quickly generate ideas, summarize longer content or get help with editing your documents.

YouTrack

jetbrains.com

A project management tool that can be adapted to your processes to help you deliver great products. Track projects and tasks, use agile boards, plan sprints and releases, keep a knowledge base, work with reports and dashboards, create workflows that follow your business processes. Never force your process to fit the limits of a tool again. Unlike other project management tools, YouTrack can be customized to your needs!

Flowlu

flowlu.com

Run your entire company in one single place — manage projects and tasks, capture leads and track client interactions, record revenue and expenses, generate documents, share knowledge and effectively collaborate with your team. Flowlu is an all-in-one business operating platform that contains all essential tools for project, task, finance and customer management. Flowlu provides you with a profound overview of everything that is going on in your company. You can track every part of your business, from time spent by your team and their workload to overall costs, and customer invoices.

xTiles

xtiles.app

Think, write, organize your thoughts based on cards and tabs. A web note-taking app to structure and enrich all your thoughts in one place.

Fibery

fibery.io

Fibery is a product discovery and development platform. Most product strategies are built on random scattered data and opinions. Fibery helps you analyze user feedback or market signals and identify top insights — so that you know what to work on next. 💡 Start your free 14-day trial on fibery.io.

Teamwork

teamwork.com

Teamwork is a world-leading project management platform designed for organizations to freely plan, track, manage, and deliver various complex projects. Trusted by more than 20,000 businesses and 6,000 agencies across the globe. The team continuously works with customers by offering the most advanced product management platform on the market. Whether you are a company owner, team lead, project manager, or individual contributor, Teamwork equips you with all the tools to seamlessly manage daily activities. The app offers the features needed to collaborate with colleagues on projects, maintain a holistic view of workflows, manage tasks, track resources, log time, and, most importantly, deliver projects on time.

Happeo

happeo.com

Happeo is a next-gen intranet that helps teams manage knowledge and internal communications in one unified place. Offering a template-based page builder, as well as integrations and universal search across all company tools, Happeo is easy to use and scale for companies of any size. That's why market leaders like Doctolib, GANT, and Marqeta rely on Happeo to keep their teams informed, aligned, and productive. With adoption rates 3x industry average, Happsters are on a mission to help organizations grow in extraordinary ways.

Bitrix24

bitrix24.com

Bitrix24 is software that helps companies and entrepreneurs increase their efficiency internally and externally. Our platform offers CRM, Contact Centre, Website builder, Online shop, Marketing campaigns, and other sales tools. In addition, there are safe intranet, task and project management, real-time file sharing and storing, communications tools, and organization. HR essentials and AI are built into the Bitrix24 structure. Bitrix24 is an initiative of Bitrix, Inc. initiative launched as a cloud-based service in April 2012. Now it is available in the cloud and on-premise. In 2024 our company has more than 12 million organizations. Bitrix24 takes pride in serving customers from small organizations to Fortune 500 companies.

Tettra

tettra.co

Tettra is knowledge base software that organizes scattered company information to answer your team's repetitive questions right in Slack or our web app. It has a simple, user-friendly UI and integrates with Slack, Google Drive, Notion and more. Tettra also has a powerful context-driven search feature that lets you find any information in seconds. Many customer support and operations teams depend on Tettra for their internal documentation and answers. With Tettra, you'll get: * Q&A workflow to capture questions * Knowledge base to document answers * Knowledge management features to keep content up to date. * Integrations with chat tools to make sure your team actually uses Tettra

Zoho Learn

zoho.com

Zoho Learn is a cloud-based knowledge and learning management platform for businesses. With Zoho Learn, you can centralize your company’s information, create interactive courses, and get detailed reports on the progress of your learners. With powerful features for effortless content creation and collaborative authoring, an easy-to-use course builder, built-in assessment tools, and powerful reporting, Learn is a full-fledged training tool for businesses of all sizes.

Lark

larksuite.com

Lark is an all-in-one collaboration platform for teams looking to streamline workflows and achieve business results faster. With a seamless user experience across desktop and mobile devices, Lark ensures that teams can work efficiently from anywhere. Lark is the super app for work that consolidates chats, workflows, emails, documents, sheets, project management, and meetings in one place. Your team can plan, execute, and sync on work without disruption and focus on what matters to your business.

Aha!

aha.io

Aha! is the world's product development software. We help more than 1 million product builders bring their strategy to life. Our suite of tools includes Aha! Roadmaps, Aha! Ideas, Aha! Whiteboards, Aha! Knowledge, and Aha! Develop. Product teams rely on our expertise, guided templates, and training programs via Aha! Academy to be their best. We are proud to be a very different type of high-growth SaaS company. The business is self-funded, profitable, and 100% remote. We are recognized as one of the best fully remote companies to work for, champion the Bootstrap Movement, and have given over $1M to people in need through Aha! Cares. * Aha! is a comprehensive suite of tools designed to assist product managers in delivering streamlined and well-coordinated product strategies, with a robust environment that can be tailored to match specific workflow requirements. * Reviewers frequently mention the tool's extensive functionality, the ability to customize it to their organization's needs, its fast and helpful technical support, and its effective integration with other platforms such as Jira and SFDC. * Reviewers experienced limitations in customization options, particularly in font styles and stock icons, a notable complexity in the initial setup phase, a steep learning curve, and limitations in its reporting capabilities, particularly the inability to create reports on changes made on records.

DocXter

docxter.app

DocXter is a smart, sophisticated, yet simple and easy-to-use document intelligence application. Extract valuable information from a document, without having to go through the mundane process of sifting through a document, to find the information you are looking for! Imagine a highly detailed document, a book, a financial report, a research paper, or a book. Just upload it and get answers to any specific part of the document or explanation of the whole document or anything in between. In a way you want, and in a manner you like. Why read documents , when you can talk to them ? DocXter's one-click upload, lets you upload documents to the platform and use its AI-powered technology to quickly extract the information you require. Ask questions like: What is the document all about? Summarize the document concisely? Explain it to me like I'm new to this, etc. The Question is Yours!. Get answers, in a language and way you want, instantly, without even opening the document! What's interesting is with the pro version, you can train DocXter in minutes to give you answers in a custom, personalized manner, made specifically for you!

Copilot

copilot.com

Copilot’s product suite gives business an all-in-one solution for client communication, payments, file-sharing, contracts, forms, help desks, and more. Additionally, Copilot enables businesses to offer their clients a unified experience with a branded client portal. Today, hundreds of tech-enabled service businesses operating across technology, marketing, financial services, and other industries run on Copilot. Copilot was founded in 2020, raised a $10M Series A in 2022, and is headquartered in New York City.

Hudu

hudu.com

Hudu is the Most-Loved IT Documentation Platform, enabling companies to streamline IT operations, improve the efficiency of staff, and drive growth for the company. We do this by providing a secure platform for scalable IT documentation, openly integrating with best of breed technology, rapidly innovating, and always putting the needs of our customers first.​We make it easy with a free trial, no contracts, and reasonable pricing. Find out why thousands of companies use Hudu.

Slite

slite.com

Slite is the fastest way to access trusted company information. Powered by AI, Slite’s knowledge base enables growing teams to instantly get the answers they need - without even searching. From onboarding guides to all hands notes, Slite keeps all types of company information centralised in one place. Docs stay organised, can be verified, and are tracked so everyone can get on with their work, informed. Replace all-in-one workspaces with a tool built for company knowledge and see it scale with your team. Join more than 200,000 companies that use Slite as their single source of truth today.

Slab

slab.com

Slab is a modern knowledge hub and wiki that helps teams unlock their full potential through shared learning and documentation. Slab features a beautiful, easy-to-use editor, dozens of integrations like Slack, GitHub and Google, and blazing-fast search, both across Slab and across your integrated apps. No matter where it lives, the knowledge you need to do your best work is just a click away!

Sana AI

sana.ai

Sana is an AI-powered learning platform that enables organizations to access and share knowledge, automate administrative tasks, and perform faster than ever before. The platform offers tools and functionalities such as creating live and self-paced learning experiences, simplifying live learning, managing chaos with smart auto-automations, and clarifying impact with intuitive analytics. The platform is designed to help businesses build immersive onboarding programs, organize compliance training, streamline employee education, develop leadership skills, and enable sales representatives with tools to access knowledge and build skills. Sana is a complete learning management system that offers AI-assisted search capabilities, personalized learning paths, collaboration tools, and personalized reviews. The platform integrates with a wide range of third-party tools and offers multilingual support. It also provides automated administration features such as user onboarding and offboarding, custom user attributes, and customizable access rights. Sana is trusted by industry leaders and offers a personalized learning experience with interactive elements, such as polls and quizzes, personalized homepage, recommendations, and project assignment upload. The platform aims to save time, scale up and allow organizations to focus on the fun stuff. With Sana, organizations can unlock their knowledge and empower their teams to learn fast, retain knowledge, and automate administrative tasks.

Outline

getoutline.com

Your team’s knowledge base. Lost in a mess of Docs? Never quite sure who has access? Colleagues requesting the same information repeatedly in chat? It’s time to get your team’s knowledge organized. Outline is a knowledge base, wiki, and networked documentation for growing teams. The product has been designed from the ground up to be fast and intuitive to use. Outline's hierarchy, backlinks and robust search functionality make it easy to find documents.

Archbee

archbee.com

Archbee is a documentation platform for your team and customers. With Archbee, you can help your users get started with your product because it enables you to quickly build product docs, developer guides, and API references in one place. Archbee is the place to centralize your company's information since it unifies knowledge in product, engineering, support, marketing, and sales. Usecases: • Developer & API docs • Documentation sites • Add in-app support with a contextual documentation widget • Collaborate on documents • Onboard and train teammates • Create documentation for your customers with gated portals • Document internal processes Integrations: Slack, Airtable, Loom, Trello, Lucidchart, Typeform, Mindmeister, Prezi, Miro, Google Docs, Google Sheets, Google Slides, Figma, Invision, Framer, Abstract, Marvel, Github, GraphQL, Swagger/Open API, Numeracy, Mode Analytics, Codepen, Intercom, Google Analytics.

Qatalog

qatalog.com

Qatalog eliminates your work chaos. No more constant pings, no more trivial meetings, and no more scouring for the latest doc. Our work hub connects the tools of modern collaboration — wikis, project management, team chat, and more — and lets you use them in concert with each other. It connects people and teams in the same way, so they can be in sync when they're not in the same place. It’s the new way of work.

Capacity

capacity.com

Every company has customers and employees who need support. As demands rise, so do the tickets, emails, and phone calls that need attention—creating a repetitive, expensive, and painful support process that leaves customers waiting and teams overwhelmed. Capacity is a support automation platform that uses practical and generative AI to deflect tickets, emails, and phone calls—so your team can do their best work. We offer solutions for self-service, agent assist, and campaigns & workflows to over 2,000 companies worldwide. Today, Capacity automates support over chat, SMS, voice, web, email, helpdesks, and more in one single platform, powered by technology and talent from Cereproc, Denim Social, Envision, Linc, Lucy, LumenVox, SmartAction, and Textel. Capacity was founded in 2017 by David Karandish and Chris Sims, and is part of the Equity.com incubator. We’re proudly headquartered in St. Louis.

Verint

verint.com

Verint helps the world’s most iconic brands build enduring customer relationships by connecting work, data, and experiences across the enterprise. With this approach, brands can navigate and thrive as they adapt to the future of work, eliminate the inefficiencies created by organizational and data silos, and consistently deliver differentiated experiences at scale across every interaction. Verint's solutions help brands close the gap created when they lack the resources required to deliver experiences that fulfill customer expectations. Closing this Engagement Capacity Gap™ helps them build lasting relationships with customers and drive real business results. The Verint Customer Engagement Platform draws on the latest advancements in artificial intelligence and analytics, open integration, and the science of customer engagement to meet ever-increasing, ever-shifting consumer interactions and demands. They help their customers to drive even greater value from their technology investments by working closely with a broad ecosystem of solutions and partners. With Verint, brands can finally unlock the potential of customer engagement across every area of the business to deliver consistently differentiated experiences to their customers and employees, and do so at scale to realize tangible business results. Global Presence • Headquartered in Melville, N.Y., with 40+ offices worldwide • Powered by 4,500 dedicated professionals and a global partner network Closing the Engagement Capacity Gap Brands today are challenged to deliver quality customer experiences across dozens of engagement channels, hundreds of customer journeys, and millions of interactions – all with the same team and resources. This results in an Engagement Capacity Gap. Verint solutions are uniquely geared toward closing this gap.

Justclip

justclip.co

JustClip - Information & Knowledge Organizer. Capture information, annotate content, build knowledge connections, and stay organized. For individuals and teams of all sizes. Build an organized digital brain efficiently and productively. Main Features: 1. Capture bookmarks, images, files, video, articles, screenshots 2. Write notes, capture ideas, create interlinking documents 3. Build knowledge base by connecting information. Search knowledge connections with ease 4. Annotate web page, pdf, docx, image 5. Save book notes and quotes 6. QA engine to ask, discuss, and learn from others 7. Powerful search to quickly retrieve everything saved inside JustClip 8. Collaborate with anybody. Manage group of any size with role based permissions 9. Organize the way you want using nested folders, nested clips, tags, category, and more. JustClip for 1. Students 2. Educators - Teachers, Professors, Schools, Colleges 3. Lawyers and Law Firms 4. CA and CA Firms 5. Teams of any size and function

Nuclino

nuclino.com

Nuclino is a cloud-based team collaboration software which allows teams to collaborate and share information in real time. It was founded in Munich, Germany in 2015. Some notable features include a WYSIWYG collaborative real-time editor and a visual representation of a team's knowledge in a graph. In addition to its web-based and desktop application, in 2018, Nuclino launched a free mobile app for Android and iOS.

Zingtree

zingtree.com

Zingtree AI - Intelligent Process Automation for Customer Support Zingtree transforms customer support for B2C enterprises by automating complex workflows and integrating seamlessly with enterprise applications. Their AI platform analyzes your data to build workflows that trigger relevant actions while reducing resolution times. One foundational platform that works across channels for the agent and customer experience, securely deployed and managed by business users. They specialize in Customer Support Workflow Automation for B2C enterprises, particularly those with complex products, stringent regulatory compliance and diverse customer segments. their primary industry focus includes Healthcare, Financial Services, Insurance, and Consumer Products & Services. - Reduce agent ramp time by up to 85% - Cut up to 70% of your contact center costs - Automate up to 50% of your ticket volumes

TextExpander

textexpander.com

TextExpander is a typing productivity tool that helps teams manage recurring writing tasks, create snippets, correct spellings, share content, and more. Keep your whole team communicating efficiently and with consistent language. Share messaging snippets, signatures, and descriptions with everyone who works on projects with you.

ReadMe

readme.com

ReadMe transforms static API documentation into interactive developer hubs that help users succeed with your APIs. Help developers make their first call faster, quickly troubleshoot issues along the way, and get insights into API usage to focus your team on the highest-impact improvements. With ReadMe, teams can quickly create and launch a developer hub that matches their brand. After syncing their OpenAPI Spec file or manually documenting their API, anyone can write content or make edits directly in the ReadMe platform — reducing engineering bottlenecks and saving them time on maintenance. Behind the scenes, visibility into real-time API usage allows you to see which endpoints are most popular or where developers might be getting stuck, so your team can identify where to make improvements or add more guidance. If creating a better experience for your developers — or just getting to see more of our adorable mascot Owlbert! — excites you, you can start a 14 day free trial now on our website at readme.com.

MangoApps

mangoapps.com

Engage, excite, and connect your entire company! MangoApps is a unified employee experience platform combining intranet, training, teamwork, and content management into a dashboard and workspace. Our user-friendly, infinitely customizable approach fits into how your company already does business, creating a single digital hub that bridges the gap between your desk and frontline workers. Employees can find all the company information they need, alongside their communication and collaboration tools, in a customizable widget-based dashboard that serves as a single source of truth. Our product works for teams of all sizes across various industries and has all the security features needed to deploy at an enterprise scale. MangoApps' interface is based on modern social media, with threads, comments, emoji reactions, and team and project groups. As such, our customers’ employees find it immediately intuitive and user-friendly. Furthermore, housing all these tools and integrations with most other enterprise and corporate tools saves time and frustration. White-labeled with your company’s branding, your team might not even realize that MangoApps is an external tool—it feels like a natural part of their day and workflow. Too many organizations today rely on outdated intranet and communication tools, losing time and information to the black hole that is the email inbox. MangoApps gives you the unique opportunity to connect all of your teams, from frontline workers to corporate offices, into one central hub that keeps them all in the loop and at the top of their game.

Yext

yext.com

Yext (NYSE: YEXT) is the leading digital presence platform for multi-location brands, with thousands of customers worldwide. With one central platform, brands can seamlessly deliver consistent, accurate, and engaging experiences and meaningfully connect with customers anywhere in the digital world. Yext’s AI and machine learning technology powers the knowledge behind every customer engagement, automates workflows at scale, and delivers actionable cross-channel insights that enable data-driven decisions. From SEO and websites to social media and reputation management, Yext enables brands to turn their digital presence into a differentiator.

ProProfs

proprofs.com

ProProfs is a leading provider of SaaS software designed to create smarter employees and happier customers. With a comprehensive suite of tools, including Training Maker, Knowledge Base, Quiz Maker, Survey Maker, CRM, and more, ProProfs empowers organizations to enhance learning, streamline support, and drive customer satisfaction. Committed to a 100-year mission of customer delight, ProProfs serves over 15 million users across 150+ countries. ProProfs products include: - Training Maker - Quiz Maker - Survey Maker - Qualaroo Insights - Live Chat - Help Desk - Knowledge Base - Project Management - Picreel Popups - BIGContacts CRM - WebinarNinja - CourseNinja ProProfs Smart tools are used by many Fortune 500 companies, such as Sony, Acer, Adobe, Accenture, Cisco & Dell, and users from leading educational institutes like Phoenix, Harvard & Yale. The site hosts more than one million pieces of content in 70+ languages. It is a leading online training and assessment platform with the world's largest library of professional tests & quizzes.

Swimm

swimm.io

Swimm is a knowledge management tool for code, built for dev teams committed to effective knowledge sharing. With Swimm, every developer can quickly understand code and contribute to it.

Bloomfire

bloomfire.com

Bloomfire is a secure knowledge engagement platform that empowers teams to find information fast. Eliminate shoulder taps, frantic Slack requests, and repetitive questions by giving your team the knowledge they need, when and where they need it. Users can upload content in any format (including word documents, PDFs, videos, audio recordings, and slide decks) or create new content directly in the cloud-based platform. Bloomfire deep indexes every word in every file--including words spoken in videos-- so that users can quickly find what they’re looking for. Whether you’re looking to share knowledge across your entire company or within departments, Bloomfire helps break down silos and make information accessible to everyone who needs it. Bloomfire is currently powering the knowledge sharing efforts of leading companies including FedEx, Jackson Hewitt, Delta Faucet, and King's Hawaiian. Results customers have achieved using Bloomfire include: - Saving employees an average of 30 minutes a day looking for information - Decreasing the number of customer service calls placed on hold by 50% - Increasing client satisfaction by 30% - Reducing internal emails by up to one third - Democratizing insights and research across lines of business

Deepser

deepser.com

Deepser S.r.l. is a software house that develops, produces and sells innovative products and services with high technological value. Its main product is Deepser, an ITSM platform. Deepser is an innovative and intuitive IT Service Management solution, with an interactive web interface. It allows you to manage business processes, organize support requests, optimize the use of company resources and improve customer satisfaction. The ITSM software respects the ITIL framework; its innovative automation algorithms allow for a rapid implementation. The possibility to easily integrate it with other software make Deepser a convenient and smart option for companies of every industry and size. Deepser is a corporate suite that offers the following modules: Service & Help Desk, IT Asset Manager, CMDB, CRM, Crontract Management, Knowledge Base, Password Manager, Dashboards, Chat, Board, Reports and many more.

Almanac

almanac.io

Almanac is how the fastest remote teams work on the internet, with more structure, more transparency, and fewer meetings. It's the only async all-in-one platform where you can write, approve, organize, and track docs. Whether you're looking to document knowledge, collaborate with teammates, or manage projects, you can do it all on Almanac.

Dixa

dixa.com

Dixa enables companies to deliver customer service as it is meant to be. Dixa helps customer service leaders to create effortless experiences for customers and teams that unlock loyalty. Dixa gives teams one unified view of all conversations, customers the convenience of reaching out on their preferred channel, and leaders the insights to continuously improve the service experience. Dixa’s Conversational Customer Service Platform combines powerful AI with a human touch to deliver a highly-personalized service experience that scales as your business grows. Teams and their customers benefit from greater satisfaction while automation helps increase service efficiency and effectiveness, which ultimately delivers real business value. Dixa's dedicated customer success team ensures you are up and running quickly and partners with you on your journey to achieving what Dixa calls Customer Friendship. Dixa powers more than 30 million conversations a year and is trusted by leading brands such as Interflora, On, Wise, Deezer, Rapha, Too Good to Go, Hello Print, and Wistia. Learn more by visiting dixa.com. With customer recognition features, Dixa makes it possible to know your customers the second they reach out. Dixa does this by displaying each customer's conversation history with your business in a timeline as well as their order history instantly. This ensures teams have the information they need to solve customer inquiries faster while delivering more personalized support. Flexible pricing and global scalability allow you to only pay for what you need and scale up or down without additional costs or effort. All conversation types (phone, email, chat, Facebook Messenger, Instagram, Twitter, and WhatsApp) are placed into queues and automatically routed to the appropriate agents while conversation data is translated into real-time analytics. Dixa features include VoIP, IVR, callback, click-to-call, call recording, automations, quick responses, customizable chat widgets, real-time and historical reporting, and advanced routing. Dixa’s user-friendly interface and easy setup was made to enhance the agent experience and allow teams to focus on the customer and not the software. Built for inbound call centers, multichannel contact centers, and small businesses across the world, Dixa provides agents with the tools to deliver exceptional customer service resulting in stronger bonds between brands and customers.

Threado AI

threado.com

Threado AI is an AI Assistant that makes knowledge search obsolete. Powered by GPT-4o, Threado AI provides instant, accurate assistance for your customer facing and internal teams. Make your company knowledge accessible to your team with a secure custom AI agent. Setup in minutes securely, within Slack, MS Teams or as a Chrome extension.

Document360

document360.io

Document360 is an AI-powered Knowledge Base platform designed for creating Knowledge bases—public and Private—SOPs, User Manuals, Documentation, and more. With its intuitive interface and robust features, Document360 centralizes knowledge, streamlines collaboration, and delivers exceptional documentation. Distinguished by its unique functionalities, it is SOC 2 Type 2 certified, offers private hosting, and enables seamless third-party integration. Here’s what Document360 offers in terms of functionality: * Ask Eddy: For quick answers, users can ask Eddy any queries and Eddy brings you the most accurate answer from the relevant article. Saving time searching the entire article. Eddy simplifies drafting your help articles by generating relevant FAQs from the articles. This saves time for your team and provides a smoother and intuitive experience for your customers. * Dashboard: The centralized hub presents a visually appealing and intuitively designed dashboard, providing a comprehensive overview of crucial information. It's the nerve center for a more seamless and insightful experience. * Intuitive Block Editor: The new block editor streamlines the content creation process. With the addition of an inline comment feature, collaboration becomes real-time and effortless, fostering a more dynamic editing and review process. * Customization Centralized Hub: Empowering users with unprecedented control, the customization hub allows for fine-tuning documentation aesthetics. Teams can effortlessly customize layouts, color schemes, fonts, and branding elements to align documentation seamlessly with their brand identity. * Advanced Analytics: The analytics feature offers real-time insights into user behavior, content effectiveness, and engagement patterns. It transforms raw data into meaningful information, facilitating data-driven decision-making. In addition, you can now take control over reader acknowledgment with read receipts. * Instant Sync Integrations: Instant sync ensures a seamless and real-time data flow between Document360 and various third-party tools and services. Now, Document360 seamlessly integrates with Zendesk Federated Search and GitHub, enhancing collaboration and workflow efficiency. * AI Writer: An AI-powered tool that assists in generating high-quality content, ensuring consistency, and reducing the time required to produce documentation. * AI Business Glossary Generator: Automatically generates a comprehensive business glossary, helping users maintain consistent terminology across their documentation. * Markdown Text Editor: A simple Markdown editor allows users to style text documents using typical formatting techniques, including headings, emphasis, lists, images, and links, making it easy for non-developers to pick up the basics. * Category Manager: Create a well-structured hierarchy of all your knowledge base content, up to 6 sub-categories, making it easy for users to find and digest information. * Roles and Permissions: Document360 allows you to restrict who can access what to keep your knowledge base secure. You can add authenticated team members to contribute to specific projects. * Localization: Understand your global audience; you can translate articles, snippets, variables, and glossary to 50+ languages. * Private Hosting: Gain access to fully isolated environments for greater power and control over your hosting environment for the best performance. * Versioning: Rollback and versioning features allow you to see the change history for each piece within your knowledge base. * Backup and Restore: Document360 automatically backs up your projects daily. However, you can manually back up your project at any point. You can restore the entire project or a part of your knowledge base to a previous state from the available backup. * API Documentation: Users can import their OpenAPI specifications and have documentation generated automatically. Document360 is the market leader in innovation in the generative AI Knowledge base category, serving various industries across 30+ countries in building their knowledge bases. Our clients include VMware, McDonald's, Daikin, Virgin Red, NHS and more.

acreom

acreom.com

Jira integration is out! The way developers get things done. acreom is the integrated markdown knowledge base with tasks. Your personal daily driver for your dev workflow.

Siedisk

siedesk.com

Increase customer satisfaction and your efficiency. A quick and easy way to build a knowledge base, FAQ pages, and a help center for your customers and collaborators. The all-in-one solution for creating and managing internal and external knowledge bases. Features include AI-assisted article writing, SSL security, SEO optimization, and customizable branding. Monitor Article performance and improve customer experience.

Collato

collato.com

Collato is an AI-powered search engine tool designed to connect and organize scattered information from various sources used by product teams. With Collato, users can find answers to their product-related questions with zero effort and in real-time. The tool offers a visual map where users can connect their tools such as Confluence, Jira, Figma or Google Drive to eliminate information silos and to find everything in one place. The smart algorithm of Collato makes it possible to search for context-specific links, files, and designs through a simple question search input. Instead of browsing through endless documents, the tool generates instant, bite-sized, and auto-generated summaries of relevant information from different sources that users can skim through efficiently. Collato is designed with a seamless setup and scaling process. Users can connect an individual doc or an entire tool and invite team members to join through a simple link. Collato also offers a secure platform, storing data on certified data servers hosted in Germany and is GDPR-compliant. The tool is free to use, and it offers stakeholders access to visual and tailored content necessary for their projects.

Leena AI

leena.ai

Leena AI's Gen AI-powered Autonomous Agent is designed for global enterprises. Equipped with Leena AI’s proprietary large language model, WorkLM, Leena AI empowers enterprises worldwide to redefine how employees get work done, delivering a transformative impact on productivity and efficiency. Leena AI's Gen AI agent reduces IT, HR, and Finance tickets and ensures a unified experience for all enterprise employees, by bringing their entire techstack together. They guarantee a 70% self-service ratio in the contract. WorkLM, built on Leena AI's breakthrough language model architecture, possesses an unparalleled predictive text generation capability, producing human-like responses in context. This empowers employees with a versatile toolset to accomplish tasks with exceptional precision and speed, unlocking unprecedented levels of productivity and efficiency. Leena AI seamlessly integrates with 1000+ applications, including SAP, Salesforce, ServiceNow, ADP, Oracle, Workday, and Microsoft Office 365. The company’s solutions have been successfully deployed across 90+ countries, serving over 400+ customers, including leading enterprises such as Nestlé, Puma, Coca-Cola, Sony, and Etihad Airways. Founded in 2018, Leena AI supports 100+ languages globally, and millions of employees use the work assistant daily.

BoldDesk

bolddesk.com

BoldDesk is modern help desk software that simplifies customer service. Powerful, customizable, and budget-friendly, it allows companies to streamline support operations and enhance customer satisfaction. Brought to you by Syncfusion, a provider of software components and frameworks that has built its reputation on both the strength of its products and the quality of the support services that back them.

ProWiki

pro.wiki

Knowledge management for your team and organization ProWiki is your flexible knowledge base. Break down silos, turn data into knowledge, and foster collaboration. The time-tested open source software that powers Wikipedia, MediaWiki, is the foundation of ProWiki. Smoothly and effectively use the MediaWiki platform via dozens of bundled extensions and customizations. Use powerful collaboration tools and enjoy transparency via complete version history and change tracking pages. Hosted in the cloud, and available immediately.

Gyde

gyde.ai

Gyde is a digital adoption platform (DAP) that enables enterprises & SaaS companies to guide their application (web & mobile) users with step-by-step voice assistance, byte-sized training videos & rich help articles. These guides are personalized, multilingual, and available where these are required the most - right within the application.

SlimWIki

slimwiki.com

SlimWiki is a cloud based wiki platform for teams and organizations of any size. It is built with ease of use and simplicity in mind.

Inkling

inkling.com

​​Inkling has joined forces with Echo360 to revolutionize learning, enhancing educational experiences for frontline workers, students, and learners worldwide. Inkling is an employee training platform that revolutionizes how organizations engage frontline workers. They redefine mobile learning, granting immediate access to vital training and resources that enhance customer interactions. This transformative approach merges learning with agility, empowering employees to excel anytime, anywhere. Inkling's intuitive platform stands at the forefront of modern learning solutions. It facilitates real-time, impactful learning across devices, driving operational excellence within organizations. Join Inkling as they revolutionize workplace learning, driving remarkable business outcomes. By digitizing training and knowledge at the speed of work, Inkling drives better performance in today’s dynamic business environment. Inkling's innovative content authoring and distribution experience enables employees to serve customers uniquely every day. This shift in the learning model for frontline workers from teach, study, test to find, learn, and do has proven to reduce costs and employee turnover, and increase revenue, employee engagement, and customer satisfaction. Experience the transformation with Inkling.

ClickHelp

clickhelp.com

ClickHelp is an online documentation tool used by software companies around the world to create user manuals, knowledge bases, FAQs, tutorials, etc., and publish them instantly in their portal. Here is how ClickHelp eases tech writing: * Manage all your documentation in a single online portal. * Easy and quick migration of your existing content using a number of supported formats * Invite SMEs, developers, QA engineers, marketers to participate in a single documentation workflow. * Built-in analytics to track your team's performance, assess content readability, and analyze reader behavior. * Style your portal according to your corporate brand book. * Create and manage a multilingual documentation site with a translation module.

AllAnswered

allanswered.com

AllAnswered helps teams collectively manage and grow their knowledge base using what they call Micro-documents such as Q&As, blogs, articles, ideas and polls. You can think of us as Slack for team knowledge management. Traditionally teams reply on documentation to capture and share knowledge using tools such as Sharepoint and Confluence. Let's face it. They all hate documentation. It is time-consuming to create and in today's fast changing world, it also becomes outdated really quickly. Over time, it becomes increasingly difficult to find specific knowledge buried in the long documents. Just like Slack using channels to facilitate team communication, AllAnswered leverages the power of communities to capture team knowledge, keep it up-to-date and grow it over time. You can create communities for projects, groups or common interests. The Micro-documents used by AllAnswered are short, efficient and highly targeted. Integrated with your existing work flow, your team knowledge is at your fingertips whenever you need it. AllAnswered does not replace document systems such as Sharepoint and Confluence; it complements them and makes them smart. Using AllAnswered, you will see significant boost to your team's productivity.

Unily

unily.com

Unily is the employee experience platform at the heart of your digital workplace that powers better work for everyone.

Auros

aurosks.com

Auros is the leading Knowledge Aware software and service provider. Their software captures essential knowledge from best practices, employee knowledge, lessons learned, methods, requirements, standards, and techniques, breaks it down into modular bite-sized pieces, and delivers it when and where it’s needed. As a result, technical decision-making and analysis is positively influenced - saving the organization resources and time. Knowledge is a powerful asset that companies are not effectively leveraging, because it often goes unused. It’s held in passive documents that sit lost in different locations, spread out over countless different silos. Auros replaces the traditional, passive libraries with Active Knowledge – delivering only the precise information when and where it’s needed.