Page 6 - Top SMG Alternatives

DSMN8

DSMN8

dsmn8.com

Brand-approved,
ready-to-share content at your employees' fingertips. Content distribution via the most trusted influencers in your industry – your employees: ✓ Boost content reach without boosting your ad budget
 ✓ Drive pipeline and shorten sales cycles
 ✓ Reach the best talent and reduce cost-to-hire DSMN8 is the ranked employee advocacy platform. DSMN8 helps brands tap into the power of their number one asset - their employees, by providing employees with a streamlined way to share brand-approved content across their professional and personal networks. Achieve more content engagement, more inbound sales, and find your next superstar employee with DSMN8.

Forsta

Forsta

forsta.com

Behind every customer data point is a person. Behind every business decision is a person. And because every person is unique, the first customer to figure out is you. Forsta is the new frontier of experience and research technology—a technology company with a difference. The difference is that it collaborates. It listens and designs the solution together with clients. Forsta adapts its market-leading experience and research technology to clients' needs, not the other way around. It exists to inform and inspire decision-makers. Forsta powers the HX (Human Experience) Platform—an award-winning comprehensive experience and research technology platform that breaks down the silos between CX (Customer Experience), Employee Experience (EX), and Market Research. This enables companies to gain a deeper, more complete understanding of the experiences of their audiences. Forsta’s technology, combined with its team of expert consultants, assists thousands of organizations across various industries, including financial services, hospitality, market research, professional services, retail, and technology. Forsta is recognized as a Leader in the 2021 Gartner® Magic Quadrant™ for Voice of the Customer and a Leader in the G2 Grid® for Experience Management software, Text Analysis software, and Survey software. The award-winning Forsta HX platform has also been recognized in the TMC CUSTOMER Experience Innovation Awards.

Cerkl

Cerkl

cerkl.com

Cerkl Broadcast is the premier, forward-thinking employee communications suite. Unlike existing email-only or platform-centric mobile solutions, Broadcast unites your existing employee comms channels to deliver a modern employee experience. Employees can receive targeted comms to their email, SharePoint, Teams, Broadcast mobile app, and more. Broadcast’s cross-channel experience encourages employees to consume content on their preferred platform. Share real-time, cross-channel analytics with your team and leadership to track your organizational comms goals. Broadcast features that will make your employees happier, streamline processes, and help you reach rockstar status.

Howspace

Howspace

howspace.com

Howspace is a collaborative learning & development software for knowledge workers in enterprise companies, learning services, and associations. With Howspace, you can improve the impact of your learning and development initiatives – at scale, without sacrificing engagement. Howspace empowers organizations to bring their people together to learn, collaborate, and arrive at decisions that drive impact. Its platform guides shared journeys, makes sense of large-scale conversations with AI, and ensures that everyone has a role in creating impact. Howspace is ideal for: - Remote, hybrid and asynchronous collaboration - Ideation and brainstorming - Strategic planning and consulting - Workshops and events - Training programs - Employee onboarding and development - Organizational transformation and change management - Network- and community-building - And much more!

Survicate

Survicate

survicate.com

Survicate is an intuitive yet powerful survey software, perfect for collecting continuous customer insights at scale and across multiple channels. Measure customer satisfaction (CSAT) and Net Promoter Score (NPS) effectively and gather crucial feedback on your website, product, and mobile app with Survicate to better understand your customers' needs. Why choose Survicate? - Easily create customized surveys to start receiving customer feedback within minutes - Run targeted surveys across various channels: email and link, on your website, in-product, or in mobile apps. - Integrate Survicate with your existing tools like Hubspot, Salesforce, and Mailchimp through one-click, native integrations for a more holistic understanding of your customers. - Capture partial survey responses and strategically target your surveys to engage the right audience at the optimal time, increasing response rates and ensuring more relevant insights. - Analyze customer insights using AI, which sorts feedback into clear topics and categories, so you can make informed decisions faster. With Survicate, you can: - Get constant streams of insights from your customers from multiple touchpoints to better understand their needs and preferences . - Learn what customers think of your website, app, product, or customer service and get data to validate your ideas. - Automate continuous feedback collection to track and improve key metrics over time. - Act on feedback to increase customer satisfaction and loyalty, build better products, and develop more effective marketing strategies Transform customer insights into growth opportunities with Survicate.

Thrive Global

Thrive Global

thriveglobal.com

Founded by Arianna Huffington in 2016, Thrive Global is a leading behavior change technology company with the mission to improve productivity and health outcomes – one Microstep at a time. Thrive helps individuals and organizations improve well-being, performance and mental resilience with its AI-powered behavior change technology platform. Thrive’s Microsteps – small, science-backed steps to improve health and productivity – have been adopted by employees at more than 200 organizations in over 160 countries, from frontline and call center workers to executives at multinational companies.

Insight7

Insight7

insight7.io

Insight7 is an AI-powered tool designed to extract valuable insights from customer and employee interviews. It facilitates theme extraction from multiple interviews through bulk upload of documents or URLs, supporting various formats including video, audio, and text. Key features include conversation recording, transcription, and analysis, enabling users to map insights to project goals and collaborate seamlessly within teams. With customization options, users can configure insight categories and taxonomies to align with specific business objectives. Insight7 offers integration capabilities through APIs, allowing for seamless incorporation into existing workflows and tools. Managed services ensure secure data handling and confidentiality, while white-labeling options enable agencies and partners to service clients effectively. Use cases span automated research, customer experience enhancement, and employee engagement analysis. By leveraging AI, Insight7 identifies trends, sentiment, and actionable insights from large-scale interview collections, enabling users to enhance customer satisfaction, loyalty, and employee retention. Insight7 boasts a user-friendly interface, facilitating easy visualization of insights through reports and dashboards, driving stakeholder alignment and decision-making. With enterprise-grade security measures and GDPR compliance, Insight7 prioritizes data privacy and protection throughout its operations. Trusted by numerous organizations, Insight7 accelerates qualitative analysis, streamlining processes and driving impactful outcomes for product teams, startups, consultants, researchers, and CX professionals alike.

Olvy

Olvy

olvy.co

Olvy is an AI-powered feedback management tool that transforms user feedback into actionable insights for product teams. With deep analysis and real-time communication, Olvy keeps users at the core of your product development. It's your key to creating products that users love and ensuring their needs are met.

Primalogik

Primalogik

primalogik.com

Primalogik is a flexible and affordable employee performance management software that you can customize to your needs. You can combine the different modules in the platform to automate the different processes: * 360-degree feedback surveys * Performance reviews * Goal tracking * Employee feedback and recognition * Employee satisfaction/engagement surveys * Reports and analytics * and everything conveniently integrated in one tool. Primalogik provides a powerful tool for HR professionals and managers to gather valuable information about employees, with tools like benchmarking and blindspot detection. With little initial configuration, the system is available to be used by hundreds and thousands of users with no special training necessary.

Qwary

Qwary

qwary.com

Qwary is a versatile experience management platform that equips teams to enhance user engagement, streamline retention efforts, and elevate satisfaction levels across the board. The solution facilitates holistic improvements throughout processes, products, and digital interfaces, significantly boosting the value delivered to customers over their lifetime. It enables you to thoroughly analyze customer journeys, allowing timely interventions to smooth out obstacles and guide users toward a superior experience. Dive deep into digital customer behavior with tools like session replays, heat maps, funnels, and frustration detection features, including identifying rage clicks and erratic mouse movements. * Converse AI: Facilitate real-time, AI-driven conversations to collect and interpret customer feedback effortlessly. * Feedback: Conduct traditional surveys to collect structured user responses, providing valuable insights for product improvements. * In-Product Surveys: Effortlessly gather targeted insights from users directly within your product to enhance their experience. * Replays: Capture and analyze user session clips alongside their feedback to comprehensively view user interactions. * Funnels: Map out user journeys to identify and address drop-off points, optimizing pathways for better conversion rates. * Analysis: Utilize advanced AI to turn user feedback into actionable insights and product enhancements.

Zest

Zest

zestmeup.com

🎯 Our mission at Zest is to support organizations to achieve collective success on the scale of the entire organization. 👉 French leader in employee engagement, Zest is a All-One web and mobile management platform that transforms all HR and managerial processes. Zest merged with Bloomin in January 2024 to better respond to the challenges of commitment, performance and transformation in organizations. 🎯 Our management suite is aimed at HR and managers from all sectors (retail, industry, bank, etc.) in organizations with 250 to 5,000 employees. Through various uses (annual surveys, listening, measurement of engagement, change management, performance management, annual interviews, etc.), companies like Celio, Crédit Agricole, Leroy Merlin, U Brand or Assurances Assurances create a virtuous circle of engagement and performance with Zest. With 50 employees, Zestmeup is a FrenchTech company based in Paris and Biarritz.

PatPat360

PatPat360

patpat360.com

PatPat360 is a performance management platform that supports teams, leaders, and HR managers. # Designed to improve employee engagement, performance, and productivity. # It innovates traditional performance management systems with tools for continuous feedback and OKR goal setting. # It includes typical features of a social network, widespread micro-incentives, and gamification. # The only European Software recognized by WhatMatters.com among the best OKR tools.

50skills

50skills

50skills.com

Transform HR processes and boost productivity with 50skills. Imagine a world where organizations can effortlessly streamline complex workflows and automate repetitive tasks, freeing up valuable time for their HR teams to focus on strategic initiatives and employee engagement. Say goodbye to cumbersome processes and hello to a seamless, stress-free HR experience. The priority is ensuring that HR operations run smoothly, efficiently, and in line with organizational goals. The platform embraces the power of AI to automate tasks like onboarding documentation, candidate screening, and managing routine employee queries, reducing the mental load on HR teams. With 50skills, organizations are not just adopting technology – they are unlocking the potential for their teams to achieve more. 50skills offers intuitive design and seamless integrations tailored to specific needs, whether integrating with existing systems or crafting custom workflows. And it does it all with a dose of personality, because HR shouldn't be a snoozefest. Discover the transformative power of automation with 50skills, where achieving more with less effort is not just a goal, but a reality.

Winningtemp

Winningtemp

winningtemp.com

The team success platform, Winningtemp, creates winning teams and healthy organisations by listening to employees and empowering leaders with relevant insights and actions leading to clear, measurable results. Winningtemp is adapted for today's and tomorrow's demands from future employees. You can easily build up real-time data, continually visualize and share goals, achievements and overall competence. Systematic working method for frequent and brief follow-ups between manager and employees. Current research provides insights and highlights important areas as success factors for tomorrow's organization. Created together with leading research scientists at Gothenburg University in Sweden, the cutting-edge solution is based on science, fuelled by data, and driven by AI. Winningtemp helps organisations across the globe make smart, proactive decisions to boost teams' engagement, and decrease stress levels and employee turnover.

Sleekplan

Sleekplan

sleekplan.com

Unlock the Power of User Feedback. Sleekplan is an all-in-one customer feedback solution enabling businesses of all sizes to cover the whole feedback loop from end to end. Therefore, it is on a mission to improve what's currently available in the world of customer feedback tools. Sleekplan is used to track feedback and suggestions, as well as prioritize new features and notify customers about recent updates and announcements, both in-app and standalone. Sleekplan helps all-size companies to cover the whole feedback loop from collecting feedback and discussing ideas to prioritizing new features and notifying customers about recent updates and announcements.

CustomInsight

CustomInsight

custominsight.com

360 Degree Feedback, employee surveys, and other HR survey applications. Online survey software and web based tools for conducting 360 feedback and employee engagement surveys. Online software (SaaS). Fully hosted. Employee satisfaction is only one aspect of increasting performance. Alignment with company goals and strategy, engagement with the company and with managers, and management and leadership competency are more important than simple employee satisfaction or job satisfaction. View samples, including examples of 360 evaluations and employee engagement survey software. Global customer support from locations in the US, UK, and Australia.

Sorwe

Sorwe

sorwebusiness.com

Sorwe, a digital employee experience platform is designed to help HR professionals create an inclusive engagement and performance cycle that can be accessed on mobile devices. Whether it's engaging with employees or tracking their performance, our platform enables HR professionals to manage everything in one place for greater convenience. Apart from that our platform also allows the employees to track their own performances, find out what's happening in the organisation, share reviews and seek feedback and more! Sorwe presents a new approach to employee experience and people analytics, creating motivation and engagement at work by giving all employees a voice. Sorwe makes it easy to follow the work atmosphere and feedback in real-time, whilst giving you all the tools you need to engage your employees daily.

WorkTango

WorkTango

worktango.com

WorkTango (Formerly Kazoo) is an innovative Employee Experience platform designed to assist organizations in enhancing employee engagement, improving retention rates, and boosting overall performance while simultaneously reducing operational costs. This platform offers a comprehensive suite of tools, including Employee Surveys and Recognition & Rewards software, aimed at fostering a positive workplace culture and empowering employees. The platform serves a diverse target audience, including HR professionals, team leaders, and organizational executives who are keen on cultivating an engaging work environment. WorkTango is particularly beneficial for organizations looking to gather actionable insights from their workforce through surveys, as well as those aiming to recognize and reward employee achievements effectively. By addressing these critical areas, WorkTango helps organizations create a workplace where employees feel valued and motivated. WorkTango's key features include its dual offerings of Employee Recognition & Rewards and Surveys & Insights. The Employee Recognition & Rewards component allows organizations to celebrate individual and team accomplishments, fostering a culture of appreciation and motivation. This feature not only enhances employee morale but also encourages a sense of belonging and loyalty among team members. On the other hand, the Surveys & Insights module enables organizations to collect feedback from employees, providing valuable data that can inform decision-making and drive improvements in workplace policies and practices. The integration of these two solutions within a single platform sets WorkTango apart from other employee engagement tools. Users benefit from a seamless experience, as they can access both recognition and feedback functionalities without the need for multiple systems. This holistic approach ensures that organizations can effectively address employee needs and preferences, leading to higher satisfaction and retention rates. By leveraging WorkTango, organizations can create a thriving workplace culture where achievements are celebrated, and employees feel heard and valued.

VideoPeel

VideoPeel

videopeel.com

Video Survey Solution for Employee Engagement, Customer Feedback, and Customer Support. Start collecting videos from employees, customers, & candidates in less than 5 minutes. VideoPeel is the premier remote video capturing platform for businesses to capture, respond to, analyze, and share videos from their customers. VideoPeel helps businesses 10X their amount of user-generated video content, so they can drive 20% plus conversions, traffic, satisfaction, and consumer insights.

AnyRoad

AnyRoad

anyroad.com

AnyRoad is the leading experiential marketing platform that enables brands to operate and optimize their events, tours, activations, and classes to grow consumer brand loyalty, drive more revenue, and increase the ROI on every experience. AnyRoad allows companies to streamline and scale their experiential operations with a flexible, configurable platform and provides the powerful insights needed to accelerate business growth. Leading brands like Anheuser-Busch, Diageo, Westfield, Just Egg, and Sierra Nevada all count on AnyRoad to optimize operations for and prove the impact of their experiential marketing programs.

Questback

Questback

questback.com

Questback is a powerful person-based feedback platform that helps companies understand customers, engage employees and outperform markets. Questback is an online survey and feedback software company, headquartered in Oslo, Norway. The company offers online data collection and analysis solutions for Enterprise Feedback Management, including market research, customer satisfaction and loyalty, product and concept testing, employee evaluations, people analytics and online feedback. Questback serves enterprises in more than 50 countries, with thousands of customers across the globe, and works with over one-third of the companies on the Forbes top 100 list.

AssessTEAM

AssessTEAM

assessteam.com

AssessTEAM is a popular cloud-based employee performance management software that helps organizations evaluate employee performance in an easy, fun, and effective way—over 2 million evaluations have been processed on the platform! Supporting every evaluation methodology from traditional supervisory review, goal setting, 360-degree feedback, anniversary day evaluations, continuous feedback, customer satisfaction feedback, project performance evaluation, and many more, AssessTEAM is a versatile tool for any small and medium-sized business to quickly roll out a performance management system without entering into a long-term contract. Its large library of professionally curated evaluation templates makes AssessTEAM an excellent choice for companies that need help in formatting employee job responsibilities. HR professionals and business owners appreciate the KPI library, which saves them weeks of work. The offering is a simple, effective, and easy-to-administer performance management process that any business can implement in days. The software closely integrates with Google Workspace and Microsoft 365 to enable single sign-on and team sync. AssessTEAM was built to encourage employee engagement, mentoring, and productivity reporting, all in a single suite billed monthly at $3 per person. No contracts, ever!

Tilt 365

Tilt 365

tilt365.com

Tilt 365 applies serious character science that is modern, meaningful, memorable, and relevant to enable organizations on their journey to a healthy positive culture, productive and agile teams, and more engaged individuals. Assessments and Products: * True Tilt Profile: A one-time self-assessment that helps individuals discover their most natural personality tendencies—not only what they do but why they do it. It aids in understanding natural strengths and specific paths of development to become more self-aware, productive, and creative. This self-assessment reveals top personality (identity) strengths that support authentic leadership presence. * Positive Influence Predictor: A powerful and robust 360-feedback tool that allows individuals to collect and manage their own evolution all in one place, 365 days a year. Users can track changes by observing their “Current Tilt” from feedback and grow in real time by adjusting behavioral habits. * Team Climate Profile: A validated visual framework for leadership strategy. Used by teams that must iterate quickly, the Team Climate Profile serves as the starting point for team culture change, creating opportunities for rapid innovation. * Tilt 365 Web App: A highly scalable tool designed to help a new generation of leaders develop the competencies necessary to succeed in today's fast-paced business climate.

Reputation

Reputation

reputation.com

Reputation is the only platform that empowers companies to fulfill their brand promise by measuring, managing, and scaling their reputation performance in real-time, everywhere. Functioning as a business’ eyes and ears in the spaces where customers talk, post, review, and recommend, Reputation AI-powered product stack analyzes vast amounts of public and private feedback data to uncover predictive insights for companies to act on, and improve their online reputations.

InMoment

InMoment

inmoment.com

Understand the voice of your customer. Get insight from qualitative feedback. Wootric CXInsight™ uses machine learning to auto-categorize and assignment sentiment to unstructured feedback from surveys, online reviews, social media, support tickets, employee feedback, and more. - Get ROI from qualitative feedback, instantly. Machine learning identifies category themes and sentiment in each verbatim comment, instantly analyzing volumes of feedback. Algorithms are based on what matters in your industry, customized for your organization. Analyze feedback in any language, from any source. -Know what improvements will have the most impact. Stop wasting time deliberating. Use data to prioritize projects. -Quantify what your customers and employees care about. Understand the “why” behind Net Promoter Score and customer journey point metrics. Analyze a single source–or see themes across all feedback sources.Visualize data by any business driver. Create tag hierarchy. - Save time. View big picture trends and spot anomalies at a glance.Create an executive dashboard based on what matters to you, and Customize dashboards for each stakeholder function.Alert stakeholders to changes in feedback trends automatically, so they can address issues - Understand why customers and employees love you or don’t. Easily investigate hypotheses, without a data analyst. -Get a unified view. Import feedback from any source. -Align all business teams around the customer. No more silos — democratize customer data. Insight without a data analyst. Our platform makes it easy for teams to discover relevant insights themselves. Permission-based access. Get a holistic view of customer/employee sentiment in an easy to use dashboard.

Netpresenter

Netpresenter

netpresenter.com

Netpresenter has been a pioneer in employee and emergency communications for over 30 years. Built to meet the needs of organizations of all types and sizes, its award-winning communication platform ensures employees are measurably better informed, engaged, productive, and safe. The visual employee and emergency communications platform offers an omnichannel approach with a comprehensive suite of native tools and apps for PC, TV, and mobile devices. This includes a Corporate Screensaver for computers, Digital Signage for TV screens, and an Employee App for mobile devices. The platform also contains powerful features such as targeting, statistics, smart campaigns, polls, alerts, and an AI assistant. Additionally, Netpresenter has robust integrations with popular tools and platforms like SharePoint, Teams, Power BI, and social media to automatically redistribute existing content across every available screen. Trusted by leading organizations such as George Washington University Hospital, Johnson & Johnson, and DHL, Netpresenter drives global impact. Every day, its software supports over 5 million employees across 90 countries, helping organizations enhance communication, boost engagement, and improve workplace safety.

Personify Health

Personify Health

personifyhealth.com

Living healthier and reaching your goals is easy and rewarding with Personify Health. Build healthy habits, get personalized support, access available benefits and engage with colleagues – all in one place. Your destination to a healthier you is one click away! Personify Health is the first and only personalized health platform to provide health plan administration, holistic wellbeing solutions, and comprehensive health navigation—all in one place. Personalized, human-centric, and powerfully simple, Personify Health helps businesses optimize investments in their members while empowering people to engage more deeply with their health. The company aims to address the issues of increasing healthcare costs and complexity by breaking down traditional silos found in healthcare and rejecting a one-size-fits-all mentality. Backed by decades of experience and global operations, Personify Health brings together industry-leading health, wellbeing, navigation, and benefits solutions to offer a first-of-its-kind personalized health platform. The end-to-end platform makes it easier to proactively respond to people’s unique needs across their lives through a combination of data-driven personalization capabilities, a science-backed methodology, and concierge-level clinical services.

Spiral

Spiral

spiralup.co

Spiral's core technology trains on your company data by using LLMs and GenAI to identify and root cause customer-facing issues. It offers customer-facing teams a groundbreaking solution for identifying and addressing every aspect of their customers' concerns in nearly any language. This combination of advanced AI technology and linguistic versatility empowers it to revolutionize clients' understanding of their customers, elevates data accuracy and coverage, and makes Spiral the definitive source of truth for businesses globally.

Echoes

Echoes

echoes.io

Echoes is the most interactive customer feedback insights platform, purpose-built as a text analytics and distribution/collaboration layer on top of CX data repositories like Qualtrics, Medallia, Salesforce and SurveyMonkey. For CX leaders, built by CX leaders. It's Voice of the Customer intelligence that drives CX, retention & innovation.

Hostcomm

Hostcomm

hostcomm.co.uk

Hostcomm is one of the first providers of hosted contact centre services in the UK. Established more than 14 years ago, its solution now offers comprehensive omnichannel capabilities with strong inbound and outbound AI functionality. It has over 500 customers. Its support and training centre, along with all its staff, are based in the UK. Its customers get a guarantee of telephone support with a technical expert at all stages of any enquiry. In 2018, its average hold time was only ten seconds, and ticket resolution length was one hour and fifteen minutes. Omnichannel Contact Centre Platform Highlights * AI Chat and Voice: Its chatbot has the intelligence to have natural language conversations. It delivers superior customer engagement, code-free setup, and deeper customization functionality. Able to handle FAQs, problem solving, negotiation, and sales, and installable on a website or any social media platform, it further offers an on-premise hosting option, PCI-DSS level security, intuitive in-window authentication, and a personality engine. The result is a virtual conversation solution able to exceed customer engagement expectations, no matter what the industry. * Hosted Predictive Dialler: Its predictive dialler solution delivers fewer hang-ups, increased rep efficiency, and higher call connect rates. It automates the dialing process with built-in additional intelligence designed to continuously learn, improve, and maximize talk time with the right leads. It also has an integrated voice bot able to work as a virtual agent and make unlimited numbers of calls simultaneously. * Complete Modularised Solution: Its platform includes IVR, SMS, live messaging, email, chatbot, and hosted dialler functionality, enabling customers to communicate in the way they feel most comfortable. It offers these features in one modularised but seamlessly connected, scalable solution, allowing you to choose the channels that best fit your needs and easily expand as your customer base grows.

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