Page 37 - Top ServiceNow Alternatives
Lakaa
lakaa.io
Lakaa is the reference tool for companies of all CSR maturity levels, to deploy, monitor and promote actions with your local teams. Lakaa is already deployed by a number of players in France, Spain and Portugal: Leroy Merlin, Intersport, Carmila, Bureau Vallée, MAIF, Elior, Weldom, BigMat, JOA, Nhood, Mondial Relay, Business France, SantéCité, Generali, Nhood, ...
BeCause
because.eco
BeCause is a SaaS platform for showing & growing companies’ sustainability – as a journey rather than having to be perfect from the start, and as an industry-specific fit rather than a one-size-fits-all. What the platform solves: A. Gather your and other companies’ digital sustainability CV in one single place – e.g., SDGs, Donations, Awards, Certifications, Industry Challenges. B. Categorize your sustainability communications in a simplified and organized way that all your stakeholders can understand. C. Distribute easily & automatically to all your audiences across your channels – via our widgets, integrations and more.
Atlas Metrics
atlasmetrics.io
The all-in-one platform for ESG compliance and sustainability performance management. Atlas Metrics makes it easy for any organisation to measure and communicate business impact with automations, AI, secure data sharing and advanced analytics.
Apollo
apollo.eco
At the forefront of energy management and sustainability, Apollo IoT leads the industry as the top energy technology solution of the year. The AI-powered Apollo platform seamlessly integrates energy and sustainability considerations within the 3E framework: energy, economy, and environment. Economically, Apollo ensures minimal energy costs for consumption, enabling strategic allocation of financial resources toward energy efficiency and renewable energy ventures. Sectoral energy density benchmarking provides valuable insights into energy density compared to industry averages, facilitating the establishment of precise energy efficiency goals and investments. Regarding environmental impact, Apollo streamlines greenhouse gas tracking (including scope 1, 2, and 3 emissions) and sectoral carbon footprint benchmarking to accelerate the achievement of sustainability objectives. Empowering organizations to make swift and effective strategic decisions, Apollo offers specific AI recommendations guided by the 3E framework. Compatible with ISO 50001, ISO 14064, I-REC, and science-based targets, Apollo caters to a diverse user base spanning over 50 industries, including energy managers, sustainability directors, building managers, office managers, CFOs, procurement teams, finance teams, and energy/sustainability professionals.
SustainIQ
sustainiq.com
SustainIQ is an award-winning ESG & sustainability reporting software that measures, monitors and reports on the social, economic and environmental performance of businesses. With SustainIQ, pull all the elements of ESG & sustainability together on one reporting dashboard. Eliminating spreadsheets and silos, our software allows for real-time analysis of sustainability performance across individual sites in your organisation, or on a company-wide level. By providing one central solution for sustainability & ESG reporting, SustainIQ can help your business save time & money, increase competitiveness in tenders, build trust in your supply chain and help create a transparent, trusted brand.
CallFinder
mycallfinder.com
CallFinder is a leading provider of cloud-based speech analytics and call scoring technology that is powerful, affordable, and easy to use. It enables small and medium size businesses to improve agent performance, automate quality monitoring, and provide a superior customer experience. They deliver their highly scalable technology across a wide range of industries including retail & wholesale, healthcare, travel, finance and banking, collections, insurance, manufacturing, utilities, education, and more. CallFinder automatically exposes and reports on agent performance and compliance rates (both script and regulatory) while extracting vital intelligence from 100% of your customer interactions. You’ll gain automatic insights into customer call reasons, as well as capture business insights to help you improve your compliance rates, call handling operations, agent performance, and drive more revenue-generating call outcomes. CallFinder delivers: • Management visibility into 100% of agent/member conversations. • Immediate identification of non-compliant agents. • Usage-based pricing to fit your budget. • Easy to use Software as a Service (SaaS) solution. • Expert ongoing client support with your assigned CallFinder Analyst. CallFinder is a division of 800 Response Marketing LLC, a well-established provider of communications solutions which for three decades has enabled businesses to boost and optimize advertising response rates through specialized telecommunications services such as vanity and shared toll-free services and as well as real-time analytics tools.
Esgrid
esgrid.com
Esgrid is the AI-powered supply chain sustainability platform that automates ESG data collection, analysis and reporting. Esgrid streamlines regulatory analysis, KPI selection, data collection, analysis, supplier support and reporting, increasing data collection rates by 2x at 10x lower costs. Key features include regulation-compliant assessments, a one-click ESG report, data verification, in-app supplier support, a reminder system and AI-powered data analysis tools. The assessment methodology is legally aligned with sustainability regulations and developed in partnership with Cobalt Legal. Companies can start with a free self-assessment that provides a detailed overview of their sustainability processes and ESG impact, and continue with assessing their suppliers and partners. Esgrid's platform achieves high, 80+% data collection success rates from suppliers thanks to its simple user experience, contextual explanatory notes, platform localisation and in-app support.
Optera
opteraclimate.com
Optera's cloud-based platform empowers organizations to seamlessly manage their ESG programs, improving program visibility and stakeholder engagement. Our enterprise-grade platform is informed by decades of industry experience and enables our clients to take advantage of new innovations and industry trends. Already the choice of dozens of Fortune 1000 organizations, Optera's platform is supported by a deep bench of consulting and advisory professionals to further enable our clients' success.
Faradai
faradai.ai
Faradai Sustain is an AI and cloud-based SaaS data analytics solution for enterprises. The data science-centric Faradai Sustain helps customers on their net-zero journey with emission tracking and calculation, target setting, automated data capturing, ESG reporting and more! Achieve your sustainability goals with us! - Comprehensive Global Coverage For Scope 1, 2 & 3 Activities - Accurate and Instant Emission Calculations - Data Validation & Stakeholder Engagement - User Engagement and Audit Access - Documentation Repository - Certified Offset Projects - Simplified Reporting & Environmental Compliance - Transparent Target Setting & Progress Tracking - Automated Data Capture - Data Health Checks and Warnings - ESG Reporting - ESG Data Visualisation Centre - 24/7 Electricity Emissions Traceability
Persefoni
persefoni.com
Persefoni is a carbon management platform that measures, analyzes, plans, forecasts, & reports organizational and investment portfolio carbon footprints.
Centrical
centrical.com
Centrical is an AI-powered employee Performance eXperience platform that drives best-in-class customer experiences for the world’s leading brands through frontline agent success and growth. The platform provides a unified employee experience with real-time performance management, adaptive microlearning, AI-powered coaching, quality management, and VoE, through a gamified solution to help organizations improve productivity and sales, reduce costs, lower attrition, and increase customer satisfaction. Centrical was founded in 2013 and serves customers in 150 countries in 40 different languages. Centrical has offices in New York, Tel-Aviv, and London and customers include leading multinational enterprises such as Microsoft, Teleperformance, Synchrony Financial, and more.
Shelf
shelf.nu
Shelf.nu is an open source and user-friendly asset management platform that helps you manage your physical assets with ease. Whether you need to track your office equipment, warehouse inventory, or personal belongings, Shelf.nu provides a simple and customizable solution that works for you. With Shelf.nu, you can access asset pages for your database by scanning QR codes, adding tags and information, each QR scan = updated location map. Moreover, as items move locations, a full log is stored on your database. Shelf.nu is more than just a asset label generator. It is a comprehensive and powerful platform that offers various features and benefits for different asset management needs, such as: Asset tag generation: You can create assets on the platform and Shelf.nu will automatically generate asset tags for them. You can also print or order asset tags from Shelf.nu and attach them to your assets. Equipment management: You can track and monitor the status, conditioning maintenance of your equipment. You can also assign equipment to users or locations. Location tracking: You can see where your assets are located at any time and get directions to them. IT asset management: You can manage and optimize your IT assets, such as computers, servers, and network devices. And much more: You can use Shelf.nu for any type of physical asset that you want to track and manage. You can also access Shelf.nu from any device, anywhere, anytime. Shelf.nu also has a unique service called the Sticker Studio, which creates custom asset tags for your business on various materials and with different strengths - on demand. The Sticker Studio has a team of talented designers who are passionate about turning your vision into reality. You can rest assured that your stickers will be one-of-a-kind and tailored to your needs. The Sticker Studio also ships worldwide, so you can get your stickers delivered to your doorstep. In case of a lost or damaged tag in the future, Shelf sticker studio can generate new tags for your assets based on the same tag ID. Shelf.nu is the best asset management platform for anyone who wants to simplify their asset management process and improve their asset efficiency and productivity. Whether you are a small business owner, a warehouse manager, an IT administrator, or a home user, Shelf.nu can help you manage your assets better.
Calabrio
calabrio.com
Calabrio is a trusted ally to leading brands. The digital foundation of a customer-centric contact center, the Calabrio ONE workforce performance suite helps enrich and understand human interactions, empowering your contact center as a brand guardian. They maximize agent performance, exceed customer expectations, and boost workforce efficiency using connected data, AI-fueled analytics, automated workforce management, and personalized coaching. Only Calabrio ONE unites workforce optimization (WFO), agent engagement and business intelligence solutions into a true-cloud, fully integrated suite that adapts to your business.
next4biz
next4biz.com
next4biz is a cloud based digital marketing, customer service and business process management solution, that helps enterprises through your digital transformations. next4biz's products are at the forefront of exciting new developments in the market. next4biz's mission to change the way companies manage your customer relations and processes is, where the most significant areas of growth are in the industry. next4biz was founded in 2006. Since then we have been developing software products for the “Customer-Focused Digital Transformation” of companies and institutions. next4biz's products have been used successfully in BPM (business process management), CSM (customer service management) and CRM (marketing and sales management) fields for years. We have more than 200,000 users operating in almost all sectors including finance, insurance, e-commerce, telecom and energy.
Setyl
setyl.com
Gain full visibility and control over your IT assets, licenses, usage and spend with Setyl — the complete IT management platform. Setyl is a cloud-based IT management platform (ITAM), which integrates into your existing IT tech stack with more than 75 out-of-the-box integrations. The platform gives you full visibility and control over your IT assets, licenses, SaaS subscriptions, users, admins, vendors and spend in one centralized register. Use Setyl to: ✓ Manage all your assets, licenses, usage and spend in one place. ✓ Streamline and scale your IT operations, including employee onboarding and offboarding workflows. ✓ Eliminate wasted IT spend by up to 30%. ✓ Safeguard against compliance and audit risks, including ISO 27001, SOC 2, Cyber Essentials, GDPR and more. The user-friendly interface requires little to no learning curve, making it easy to use and implement, and to collaborate with people across your organization. Key benefits of Setyl in detail: • Gain full visibility and control over your IT in one place: Create a source of truth for IT by tracking and managing all your assets, licenses, SaaS subscriptions, assigned users, admins, vendors, usage and spend in one centralized platform. • Streamline and scale your IT operations: Alleviate the complexity of running IT within your organization, even as you scale, through employee onboarding and offboarding workflows, asset lifecycle management, actionable insights and more. • Eliminate wasted IT spend: Track asset and subscription spend, stay on top of license renewals, identify shadow IT and unused licenses, and recognize spend drivers with accounting tool integrations. • Safeguard against compliance and audit risks: Breeze through your ISO 27001, SOC 2 and other audits, and avoid compliance risks with our dedicated features, including comprehensive information asset register, effective asset tracking, itemized audit logs and change history, vendor management workflows and more. • Collaborate with stakeholders across your organization: Thanks to Setyl's intuitive interface and permission management, you can give colleagues across the organization access to the platform to easily find relevant data or take over tasks, without losing control. • Get up and running quickly: Out-of-the-box integrations into your existing tech stack combined with Setyl’s intuitive interface ensures a speedy and straightforward implementation. • Receive dedicated support: Our knowledgeable team is ready to assist you at every stage of the process, from onboarding guidance to ongoing support.
Timly
timly.com
Timly is a leading provider of Asset Tracking and Inventory Management Software. With our cloud app, our customers get answers to essential inventory questions: What assets do we own? Where are they located? And what is their value? When is maintenance/inspection/staff training due? When is an item needed/available again? Our customers choose Timly for our highly customisable, very intuitive, and feature-rich web application. Optimised for QR and IoT technology, Timly offers a robust solution for monitoring, tracking, and managing all kinds of assets and inventory in any business and industry. Our app can be used in the same way from any internet-enabled smart device (PC, tablet, smartphone). Timly also provides an innovative solution for planning and managing maintenance, including uploading all supporting files and sending automated notifications to the persons in charge Another popular feature is our scheduler, widely used by customers for scheduling regular maintenance and monitoring upcoming key dates. The planner is also invaluable for booking items for specific people or projects, and offers a comprehensive overview of how items are allocated over time. The latest feature launched by in Q1 2024 is the ticketing system, which is proving particularly popular for Enterprise. Our modular approach allows customers to start small and scale up, adding more assets or modules as needed. Our commitment to premium customer service, provided at no additional cost, and our dedication to continuous product development also set us apart.
Starhive
starhive.com
Starhive is a productivity platform where teams streamline their work with customised, no-code business apps. Built for total flexibility, businesses can build apps by adding their data, adding logic to their data, and creating different user interfaces to interactive with their data. From asset management to project management to approval workflows, Starhive makes organisations more efficient every day.
FaultFixers
faultfixers.com
FaultFixers is a mobile and desktop application that helps streamline the workflow processes in property and facilities management so teams know exactly what to do and when. It is re-inventing the traditional CAFM, combining customer-to-client maintenance and workforce management software with much-needed automation and self-service as standard, resulting in reduced costs and increased uptime for your facilities.
HiperMe!
hiperme.io
HiperMe! is an industry-leading unified communications and contact center platform. This comprehensive solution allows you to centralize and manage all your communications, whether with clients or within your organization. With HiperMe, you can integrate calls, text messages, emails, and chats into a single interface, facilitating collaboration and improving efficiency.
ViaDialog
viadialog.com
ViaDialog designs innovative solutions for the management and automation of customer interactions. Thanks to our expertise in omnichannel flow management and our mastery of AI technologies dedicated to customer relations, our products have become essential references in the industry. As a telecom operator, publisher and host, ViaDialog offers a true one-stop shop to its customers. Certified ISO 22301 by AFNOR since 2018, we place Very High Availability at the heart of our strategy. Our solutions, whether cloud or on-premise, allow customer relationship centers to develop quickly, without requiring costly investments, across all digital channels.
Zluri
zluri.com
Zluri is a nex-gen Identity Governance and Administration platform that enables IT and security teams to discover identities and applications, streamline access management, and automate access reviews—all from a single, intuitive interface. With Zluri, organizations automate compliance readiness for SOX, HIPAA, SOC 2, and more—ensuring the right people have the right access to the right applications at the right time, with minimal time and manual effort.
Loris
loris.ai
Loris unlocks a world of insight for CX leaders, using our AI-powered conversational intelligence platform to extract value from every customer interaction. The combination of real-time analytics and a library of proven AI models detect emerging issues before they impact your brand and expose gaps in the customer journey that reduce satisfaction and increase costs. Loris covers the complete customer experience lifecycle, giving organizations everything they need to understand customer issues, monitor agent performance, and take action to continuously improve. Loris turns customer conversations into your company’s most valuable resource - giving you the insights you need to not only optimize your customer experience – but also grow your business. Understand why customers are contacting you, how well your teams are resolving issues, and what your agents should say next with a single AI platform – trusted by leading brands and trained on 300+ million real customer conversations.
Sharpen
sharpencx.com
As your partner in performance, productivity, and empowerment, Sharpen delivers better outcomes: better outcomes for customers, agents, and your business. Sharpen's contact center platform is intentionally designed and masterfully engineered for a seamless, intuitive experience across the board for a CX difference you can see—and feel.
UJET
ujet.cx
UJET leads the way in AI-powered contact center innovation, delivering a future-proof, cloud platform that redefines the customer experience with cutting-edge AI, true multimodality, and a mobile-first approach. We infuse AI across every aspect of your customer journey and contact center operations, to drive automation and efficiency. UJET's AI solutions empower agents, optimize customer journeys, and transform contact center operations for elevated experiences and actionable insights. Built on a cloud-native architecture with a unique CRM-first approach, UJET ensures unmatched security, scalability, and prioritized data insights (without storing PII). Designed for effortless use, UJET partners with businesses to deliver exceptional interactions, smarter decision-making, and accelerated growth in the AI-driven world.
Lightyear
lightyear.ai
Lightyear automates procurement and management of your enterprise telecom services (internet, WAN, voice, colocation) while leveraging proprietary data to enable better, faster outcomes. With Lightyear, enterprises achieve 70%+ time savings and 20%+ cost savings on telecom procurement.
Spendflo
spendflo.com
Spendflo is a SaaS spend management solution that combines our own AI-powered software with expert procurement services to help you run world-class procurement at a fraction of the cost of doing it in-house. With Spendflo you get one cohesive platform to streamline your SaaS stack and trim your spend. Here are some advantages of using Spendflo. 1. One platform for all your SaaS Spends 2. AI Driven spend management for maximum savings 3. Slack-first workflows to reduce change management. 4. Unmatched buying expertise that guarantees procurement wins. Monitor and exercise complete control over budget with AI-driven deep insights, and get your second-highest spend in check with Spendflo.
Whistlehub
whistlehub.com
Whistlehub helps organizations prevent issues like fraud, bullying, and harassment. Whistlehub is a complementary risk management tool that focuses on anonymous communication and flexible inboxes, that help organizations identify and investigate issues faster. Whistlehub is a modern whistleblowing system for organizations using Google and Microsoft for work. Whistlehub is part of Microsoft for Startups Founders Hub.
Teloz
teloz.com
Teloz is the pinnacle of advanced technology in the world of cloud contact centers. Teloz is an AI-powered solution that offers an omnichannel experience, combining the latest features with unparalleled efficiency. With its state-of-the-art cloud contact center, Teloz ensures seamless customer interactions across multiple channels. Experience the cutting-edge capabilities of Teloz as it transforms customer service through its innovative AI algorithms and advanced analytics. Elevate your contact center operations to new heights with Teloz, where technology meets excellence.
Reecall
reecall.com
AI productivity tools to manage incoming requests. The excellence of an infinite customer center. Answer 100% of the inbound calls, 24x7. We automate up to 60% of the requests during the phone call. Multiply your team productivity & focus on advising your customers and save time on request processing. Experience customer success from the first week. Manage your Contact Center ROI and activate the right levers to reach Excellence. This is the right call!
PromptVoice
promptvoice.com
PromptVoice provides an innovative, award winning cloud-hosted white-label audio streaming and recording solution that enables MSPs and telecoms resellers to sell high-margin, professionally voiced audio recordings as part of their telephony and UC propositions. With the move to cloud-based telephony, PromptVoice saw the need to completely re-invent the way prompts, in-queue and on-hold audio are delivered into a channel first proposition. PromptVoice Portal is specifically designed to enable resellers to scoop up the margin they’ve previously had to leave behind. This highly disruptive solution offers outstanding functionality, with straight-forward processes and simple pricing, all delivered through a secure, white-label portal that’s fully owned by the reseller, but operated by the end user. Manufacturing service providers (MSPs) of UCaaS and CCaaS platforms can embed PromptVoice as an integral part of their proposition, adding valuable functionality and additional margin whilst differentiating their platform, and reducing customer churn. Integration using APIs and SSO is simple and fast and helps service providers deliver professionally recorded prompts, in-queue and on hold audio, in a way that's profitable for themselves and their partners.