Page 18 - Top ServiceNow Alternatives

Progress

progress.com

Progress (Nasdaq: PRGS) provides software that enables organizations to develop and deploy their mission-critical applications and experiences, as well as effectively manage their data platforms, cloud and IT infrastructure. As an experienced, trusted provider, we make the lives of technology professionals easier. Over 4 million developers and technologists at hundreds of thousands of enterprises depend on Progress. Learn more at www.progress.com, and follow us on LinkedIn, YouTube, Twitter, Facebook and Instagram.

InsertChat

insertchat.com

InsertChat is an advanced AI-powered chat widget designed to enhance user engagement and streamline customer support on your website. By integrating seamlessly with your existing site, InsertChat provides a dynamic and interactive way to connect with your visitors, offering real-time assistance and personalized interactions. * AI-Powered Responses: Utilizes advanced artificial intelligence to provide accurate and timely responses to user queries, ensuring a high level of engagement and satisfaction. * Seamless Integration: Easily integrates with various website platforms and technologies, making implementation straightforward and hassle-free. * Customizable Widget: Allows you to tailor the appearance and behavior of the chat widget to match your website’s branding and style. * 24/7 Availability: Provides round-the-clock support, ensuring your users can get help whenever they need it, without requiring human intervention. * Multilingual Support: Offers support in multiple languages, making it accessible to a global audience and enhancing the user experience for non-English speakers. * Analytics and Insights: Tracks user interactions and provides detailed analytics to help you understand user behavior and improve your support strategies.

onWebChat

onwebchat.com

onWebChat combines the power of AI chatbots with live chat software, ensuring 24/7 instant support for website visitors, fostering user engagement, and boosting business conversions.

Chatify

chatify.com

Bye Bye Agent Fees, Hello Customers A better, cheaper, smarter way to live chat with your customers. Most customers who need support don't want to call you, they want to chat with you. Why Live Chat? 9/10 visitors to your website

Askly

askly.me

The most user-friendly all-in-one customer support platform without language barriers. Seamless real-time translation to convert 24% more site visitors into loyal customers. Keep customers 2x longer on your site. Improve SEO. Build strong customer relations and scalable support.

Teamplate

teamplate.io

Boost your team's productivity with teamplate, the comprehensive solution for efficient collaboration. Teamplate integrates essential features like Chat, Video/Conference Calls, Board, Calendar, Data Room, and Spaces into one platform, simplifying your workflow. Minimize app-switching and maximize efficiency with teamplate – your affordable, user-friendly, and powerful tool for seamless collaboration. Key Features: CHAT Teamplate transforms the chat function into a unique integration tool. It allows you to convert messages into tasks, events, or notes with just a click. This feature streamlines your workflow immensely and helps you keep track of important information without having to switch between multiple apps. BOARD In addition to tasks and checklists, our Board also includes Epics and Sprint features. Epics are the perfect way to group related tasks together, so you can see the big picture of your project. Sprints, on the other hand, allow you to break down your work comfortably into manageable chunks and focus on completing specific tasks within a set timeframe. Thes features help optimize your work immensely by providing a clear structure and making it easier to track progress and adjust plans as needed. PERSONAL SPACE In your Personal Space, you have your own Board, Calendar, and Data Room. Allowing you to create and organize your work the way you want. It’s a simple and intuitive way to manage your own work and keep track of your tasks. DATA ROOM With our Data Room, you and your team can access your files from anywhere, at any time, using any device. Benefit from a neatly organized workspace and enjoy seamless collaboration as your team efficiently shares, edits, and accesses important documents. Benefits: Unified Collaboration Hub: Centralize your team's communication and tasks in one integrated environment, promoting unity and operational efficiency. Streamlined Workflow: Eliminate the complexity of using multiple apps. Teamplate offers a cohesive solution, allowing uninterrupted focus and heightened productivity.

Conclude

conclude.io

Conclude helps companies to boost collaboration and streamline workflows. Use Conclude Link to connect Slack and Microsoft Teams for bi-directional chat, or use Conclude Workflows to manage support tickets, issues, incidents, and more, in Slack. 👉 Conclude Link: connect Slack and Microsoft Teams to improve cross-team collaboration. With bi-directional synchronization, teams can work from their preferred messaging platform. Share and sync files, edit and delete messages, @mention colleagues, automatically translate conversations in up to 60 languages and more. ✓ Send and receive messages ✓ Edit and delete messages ✓ Threaded messages ✓ @mention your colleagues ✓ Translation in 60 languages ✓ Emojis (in text) ✓ Rich text formatting ✓ File sharing and synchronization – Person’s status (coming soon) – Synced reactions (coming soon) 👉 Conclude Workflows: bring your help desk into Slack. Manage support tickets, issues, and incidents. Use AI-driven integrations to summarize and automatically open tickets with a menu that supports translation in 60 languages. Each new activity opens a dedicated Slack channel, so communication is structured and focused. Once concluded, the channel is archived but remains permanently recorded in the Dashboard. Teams can also find key MTTx metrics in the Insights tab. This product integrates with Jira. After installing Conclude in your Slack workspace: ✓ Install the workflow app in your preferred channel (e.g. #support) ✓ Launch the app and create a new activity (ticket, issue, or incident) ✓ Add some details, set the severity (optional), and assign an owner ✓ Invite teams or people to view the dedicated activity channel ✓ Communicate updates to different stakeholders ✓ Conclude the incident; information is archived but retained in the Dashboard

Usedesk

usedesk.com

Usedesk is a customer support platform for automation, analysing and boosting Customer Service that helps to raise client's loyalty. 1. Processing all requests, reviews and mentions about your company in a single window. There is no need to jump between messengers, chats, social networks, email, applications, review sites and forums. Everything is stored in one place. 2. High-speed support powered automation routine work: templates, triggers and auto-replies. Save chat history and answer the common questions automatically to spend more time in non-standard situations and questions. 3. Analytics: the work of the department, agent, period. Choose the conditions and analyse the results in convenient tables. How fast each employee responds, how many requests are processed and how satisfied customers are is now totally clear, one click away in the Report section. We know how challenging Customer Service may be and do our best to be no a soulless system but a full-fledged and friendly client service: - Share our knowledge offline and online: on webinars, meetups and conferences. - Educate the best Customer Service managers. - And always here to help :)

Suptask

suptask.com

The next-generation team-to-team AI ticketing system that empowers your conversations on Slack. Helping you find the right answers, improve collaborations and achieve faster resolution times. Your employees are all on Slack, why force them somewhere else to manage tickets? With a Slack native ticketing system, you increase collaboration across teams and empower an efficient ticketing process. With a new unique model of working with tickets, Suptask is enabling complete teams to be engaged and involved in the remediation process of tickets. With a ticketing solution that runs natively inside of your Slack workspace where users can enable tickets in their conversations to request, assign, prioritize, overview, search and respond to tickets - without leaving Slack. We are creating faster turnaround times on solving tickets, moving teams closers to each other, and improving your customer satisfaction.

Infoset

infoset.app

Infoset is a leading cloud omnichannel support and sales platform. With Infoset, you can easily manage all your support and sales channels such as incoming/outgoing calls (cloud call center, cloud switchboard), e-mail, live chat, chatbot, social media from a single platform.

Disco

disco.co

Unleash the potential of your learning community with Disco. Optimize member onboarding, leverage AI assistance, and gain actionable insights with Disco's award-winning platform. Disco was named one of Fast Companies Most Innovative Companies in Education (2023) and EdTech Startup of the Year by the EdTech Breakthrough Awards.

Muvi.com

muvi.com

Muvi is a pioneering streaming solutions company with over a decade of expertise and offers a diverse range of SaaS-based products tailored for on-demand and live-streaming needs. With offerings like Muvi One, Muvi Live, Muvi Flex, and Muvi Playout, alongside Muvi Player SDKs, and Alie, it provides end-to-end solutions for content streaming, storage, distribution, and monetization. Muvi's mission is to empower businesses of all sizes with flexible, secure, and customizable streaming platforms, revolutionizing content delivery globally. With an unwavering commitment to innovation, Muvi aims to set industry benchmarks and become the premier choice for businesses entering the digital streaming arena.

Weka

weka.io

WEKA helps data-driven organizations seamlessly and sustainably store, process, and manage data virtually anywhere with cloud simplicity and on-prem performance. Our software-defined, cloud-native data platform turns stagnant data silos into streaming data pipelines that fuel next-generation workloads like AI and HPC.

Thirdlane

thirdlane.com

Thirdlane Connect serves as a versatile customer communication and team collaboration application, offering your team a suite of features including chat, voice and video calls, conferencing, screen sharing, file sharing, and seamless integration with CRM and various other business applications. Facilitating multichannel customer communications and team collaboration, Thirdlane Connect is designed for both local and remote workers, supporting web browsers, iPhone, Android devices, as well as Windows, Linux, and Mac desktops. This powerful application is fully integrated with and powered by the Thirdlane Business Phone System or Thirdlane Multi Tenant PBX platforms. These platforms can be securely deployed in various settings, whether on premises or in private or public clouds, ensuring flexibility and security for your communication infrastructure.

Reve Chat

revechat.com

REVE Chat is an AI-powered omnichannel consumer engagement platform that offers live sales and support. The automated live chat platform helps you to engage customers 24 hours a day, qualify leads across different channels, and increase conversions. It is a platform for customer communication that streamlines every interaction with customers with businesses. REVE Chat provides a comprehensive set of visual engagement features, such as chatbot, livechat, co-browsing and video chat, to enable faster resolutions through individualized interactions. You can easily engage your customers across their preferred channels with REVE Chat to provide an omnichannel messaging experience. REVE Chat also includes Advanced Routing, Queuing, Auto Triggers, and Visitor Analytics. Businesses attract customers through a variety of channels, including websites, WhatsApp, Facebook, Instagram, Viber, Telegram, App, and others. REVE Chat makes communicating with them from a single platform extremely efficient. Chatbot can automate customer assistance and engagement, the live chat solution can take customization to the next level with a human touch. The powerful platform assists businesses throughout the customer experience, from lead creation to customer happiness and retention.

Alphachat

alphachat.ai

AlphaChat is a Conversational AI platform. It makes customer service more efficient and customers happy. Anyone can build their own Intelligent Virtual Assistant (i.e. a smart AI chatbot) and set it up for customer support automation in less than an hour. The value the product provides: Increase your customer support efficiency in messaging channels. * Measure and increase resolution rate. * Reduce agent workload and leave FAQ answering to the AI. * Increase deflection rate in chat. * Put repetitive tasks on autopilot. * Cross reference chat resolution data to your call center data. Make customers happy * Immediate answers to questions 24/7 * Intent detection and Natural Language Understanding. * Measure AI answer quality. * Answers in every language. * Bot-to-human handover with built-in live chat. Set it up in less than an hour. * Templates for different industries (SaaS, eCommerce, finance, telecoms). * AI suggests improvements into your training data. Add extra intelligence with Enterprise features like AlphaOS custom code into intents, user authentication, SSO, SLA, APIs, multichannel deployment (WhatsApp, Messenger, RCS, Apple Business Chat, voice).

Kore.AI

kore.ai

Kore.ai is a leading provider of advanced AI with a decade of experience in helping enterprises realize business value through the safe and responsible use of AI. The company’s innovative platform, no-code tools and solutions are used to deliver end-to-end customer and employee experiences from automated to human assisted and to build generative AI enabled applications. Kore.ai takes an open approach allowing companies to choose the LLMs and infrastructure that best meet their business needs. Trusted by over 200 partners and 400 Fortune 2000 companies, Kore.ai helps them navigate their AI strategy. The company has a strong patent portfolio in the AI space and has been recognized as a leader and an innovator by top analysts. Headquartered in Orlando Kore.ai has a network of offices to support customers including in India, the UK, Middle East, Japan, South Korea, and Europe.

Orlo

orlo.tech

With a whole load of channels to toggle between and the public always watching, delivering customer service and comms that knocks your citizens’ socks off is no easy feat! Orlo empowers you to manage your digital conversations from one platform, so you can focus on what really matters – driving engagement, improving experience and managing reputation. Trusted by over 100 of the nations councils, three quarters of UK policing and many more of public sector organisations around the country, we’re proud to be born and bred in blighty, with all of our servers held on British soil too! Easy to implement, secure and scalable solutions powered by AI-led technology? Say hello to Orlo and start building communities through brilliant conversations!

CLASSUM

classum.com

Through a cloud-based platform where course members can connect via posts, lives sessions, chats, and unique interactions, CLASSUM offers seamless communication to enhance all learning environments, online or in-person. --- CLASSUM was founded in 2018 by Chaerin Lee and Youjin Choi, two female students at Korea Advanced Institute of Science and Technology (KAIST), to address the challenges they faced as learners. After only 3 years, CLASSUM is now used by over 3,700 institutions in 23 countries worldwide, and continues to break communication barriers and build learning environments that foster growth and collaboration. Users include institutions such as KAIST, Yonsei University, and Ewha Womans University, as well as global corporations including LG, Samsung Electronics, Shiseido, Hyundai, World Vision, and Prudential. Our goal is to bring learners and educators together in a space where they can communicate freely and comfortably. We want to create and expand spaces where healthy interactions and collaboration can take place naturally inside and outside the classroom. Learners can freely interact on CLASSUM, engaging in Q&A and discussions through text and other media that fit their communication needs in this digital age. Educators using CLASSUM to communicate with their students have experienced increased student engagement and reduced admin work. In April 2021, CLASSUM raised a $6M Series A led by Pearl Abyss Capital and Storm Ventures along with existing investors Big Basin Capital and Smilegate Investment. Our founder and CEO, Chaerin Lee, was recently recognized as a member of the Forbes 30 Under 30 Asia Class of 2021 for CLASSUM’s innovative approach to communication challenges in education. CLASSUM was also selected as one of GSV Cup back in 2020, which highlights inspiring EdTech and talent technology startups across six continents.

Auzmor Learn

auzmor.com

Auzmor Learn is a robust learning management solution that lets you easily assign training and track employee progress. Its intuitive course builder simplifies content creation and a library of pre-built courses offers the training and upskilling your workforce needs. https://auzmor.com/

mogenius

mogenius.com

mogenius – the Kubernetes Operations Platform, simplifies Kubernetes operations across cloud and on-prem environments, embedding best practices in developer productivity through improved software delivery mechanisms and self-service capabilities. This cloud-agnostic platform reduces DevOps overhead and facilitates effective infrastructure management for teams of any size, without vendor lock-in. The platform integrates visibility, observability, and automation into a single solution for complete Kubernetes control. It optimizes CI/CD workflows and ensures enterprise-grade security. mogenius is ideal for teams looking to deploy quickly, cut cloud costs, and reduce maintenance overhead, especially when internal resources are limited. DevOps and Platform Engineers can rapidly establish their own Internal Developer Platform within days. Free plan available.

Leadoo

leadoo.com

Leadoo is a conversion platform that turns passive website traffic into active leads and tangible business outcomes. With 83% of buying decisions happening online, opportunities for website conversions have never been higher. But most site visitors are passive and not ready to buy. On average, 98% of site visitors leave without converting. These low conversion rates can plague performance. So they’re on a mission to align and empower marketing and sales teams to convert better and create new commercial efficiencies together. They do this through: * Engaging onsite bots to drive conversion journeys * Powerful personalization to improve user experience * Company identification to identify prospects * User journey mapping to map sales cycles * Analytics to understand users * AI to answer user questions automatically based on site content * Sales alerts to support commercial teams * CRM integration to bring it all together * Leadoo also comes with a dedicated team of conversion experts who set up and constantly optimize conversion journeys through the site. For 800 Leadoo clients over their first 12 months with them, they found the average increase in base conversion rates was 74%. In simple terms, Leadoo provides all the tools and insights needed to: * Identify website visitors * Activate them onsite * Nurture them during their buying journeys * Ultimately convert more of them into customers

Unolo

unolo.com

Unolo is a field force management software suite that digitizes your field sales & service operations. Unolo offers Real-time location-enabled Attendance and Task Management solutions and work extensively with EPC, O&M, Retail, Infra construction companies to help them digitize their operational processes. Unolo is trusted by over 10 thousand employees and by companies like Airtel, Max Hospitals and Xioami.

CRM Runner

crmrunner.com

CRM RUNNER is a feature-rich field and office service management solution for all business sizes. The software allows you assign, manage and view up-to-the-minute information about jobs and their status and payment details. Whether a small team of two or a large staff of contractors and field workers, tracking details is simple. Eliminate paperwork Because CRM RUNNER is cloud based solution, you can work wherever you are on all types of devices. Get the most out of your team. Now you can be on top of daily operations from any device, if it's computers, tablets or mobile phones. Collaboration With CRM RUNNER there is no more, maybe! Everyone know exactly what their schedule is, what the clients expect to get, full communication between administration and field operations. Close the deal & CRM RUNNER will manage the rest. Scheduling With CRM RUNNER scheduling module, your office & clients will always know where and when the field operations are scheduled. SMS Module Notify your customers when your service techs will be there to start/finish the job. Send notifications to service techs about changes,routes or just client requests.

Deskpro

deskpro.com

Deskpro creates helpdesk software that provides exceptional support experiences for businesses across the globe, with the freedom to host your helpdesk in the Cloud or On-Premise. Founded in 2001, Deskpro has enabled thousands of companies to streamline their customer service operations and improve response times, resulting in a better customer experience. Deskpro's helpdesk software includes email, live chat, phone, and social media ticketing alongside a self-service knowledge base. You can also use analytics and reporting tools that allow businesses to monitor performance and make data-driven decisions. Deskpro is designed to improve communication between businesses and end-users to deliver a superior customer service experience. Join thousands of companies who choose to transform their support, including Sony, Apple, Microsoft, Vodafone, Aon, Intel, P&G, Airbus, and more.

Oyster

oysterhr.com

With Oyster's EOR, hire compliantly without setting up a business entity and handle all employment functions from a single automated platform. Better than a traditional employer of record, Oyster deploys deep employment insights and a team of legal and HR experts to ensure compliance in 180+ countries.

Stonly

stonly.com

Stonly is the modern knowledge platform for customer service. We help companies drive fast, accurate resolutions with step-by-step guides, decision trees, AI answers, automations, walkthroughs, checklists, and knowledge bases for agents and customers. Unlike other knowledge platforms, Stonly’s knowledge is interactive (instead of static) and delivered when and where people need it. That means it gets used much more often and can handle every case that comes its way. Use AI to leverage your knowledge to respond to each request with the ideal solution—be it an easy answer or in-depth guidance. You can control the answers and handle every question well, even the most critical and complex ones. Easily create great knowledge content and keep it up to date and accurate. We’ll give you the tools to collect feedback, measure, and improve the impact of knowledge on your business. Integrate with all of your tools and processes, including Zendesk, Salesforce Service Cloud, Freshworks, HubSpot, and more.

Officient.io

officient.io

Get more out of HR administration. In every growing company, HR management involves a mountain of administration that takes up a lot of valuable time. The good news? Officient brings overview and much more.

Tradeshift Platform

tradeshift.com

Digitally transform your entire transportation & logistics business—not just parts of it. Tradeshift helps the transportation and logistics industry digitize processes, automate invoicing, and scale without limits. See what we did for DHL in this case study.

Vroozi

vroozi.com

Vroozi is the leading cloud-based business purchasing and AP automation platform. Our fully automated procure-to-pay solution helps you grow faster and more profitably by digitizing your purchases, vendor invoices, expenses and payments. Vroozi's AI-powered solution is modern procurement for today's complex business environment. The highly-intuitive, user-friendly platform saves financial leaders time and money, while increasing spend controls and boosting efficiency. Vroozi is designed for high-growth organizations who want to empower their employees, automate AP and purchasing, and maintain spend visibility from anywhere, at any time. Vroozi’s P2P platform is used by companies of all sizes to lower costs, increase financial control and drive more value. Vroozi digitizes 100% of finance and procurement operations for a seamless user experience, including: • Marketplace: quickly find and purchase from approved suppliers anytime, anywhere • Purchase: track requests, approve purchase orders and centralize spend in a single location • Invoice: eliminate paper invoices with an integrated digital system. Increase efficiency, accuracy and cycles • Pay: easily approve, schedule and automate payments • Expense: simplify expense reporting and tracking • Spend Analytics: make more informed decisions with spend insights and intelligence • ERP Integrations: increase employee adoption by augmenting existing financial and ERP systems with a modern, easy-to-use buying experience